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About 7shifts

7shifts helps restaurants manage their schedules, time clock, team communication, labor compliance, payroll, tips & more. Start free!

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Pros:

This is so usefull while you have to make schedules, reports and have a logbook about your workplace. It is also so intuitive and by the price, it is a great option.

Cons:

Employees report that it is the only aspect of the app that gives them trouble.

7shifts ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.6

Likelihood to recommend

8.9/ 10

7shifts has an overall rating of 4.7 out of 5 stars based on 1,191 user reviews on Capterra.

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Share your experiences with other software buyers.

Filter reviews (1,191)

Brett
Brett
President in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

7Shift Longtime User Review

5.0 8 months ago

Comments: Works reliably and allows remote scheduling.

Pros:

It works great and allows the team to know and change their schedule on their mobile devices.

Cons:

The price could be a little less costly for a smaller company.

7shifts Response

8 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].

Mario
Managing Partner in US
Restaurants, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Very Valuable Tool

5.0 11 months ago

Comments: Has been a great tool in the daily operation of our business.

Pros:

The ability to mange multiple schedules. Distribute it easily. Communicate with the team. View sales and sale comparisons. Save daily logs.

Cons:

Not fully integrated with POS so that we could pull individual employee sales or receipts or see PMIX reports.

7shifts Response

11 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].

TIna
Creative in Canada
Verified LinkedIn User
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

7shift is just 7 shift

2.0 4 months ago

Comments: it is easy to use but really nothing really service from 7shift

Pros:

easy to see and easy to know what it is but really software is empty

Cons:

It was lot of spaces and not specific details about team members and time management. I really had hard time to scheduling from 7 shift. It is not specific about there working total time and total earning from restaurant

Julia
Director of Training in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Would be even better with a few improvements, overall still great!

4.0 4 months ago

Comments: Overall has been good, easier to use compared to similar platforms, the interface is very natural. It's very affordable, for its basic uses.

Pros:

Love that it integrates with TOAST POS. We use schedule enforcement and sales and labor forecasting on the budget tool. It's easy to use and the app for employees is straightforward. The functions are basic but important without any fluff...Nothing is hard to find.

Cons:

Customer service has really gone downhill in the last 5 years. Also they have only 2 management tiers (manager and assistant manager) and "managers" can't modify other mangers, so you have to have admins in each location and reach out to support to add and remove admins. I have suggested to them they should create a super admin position, but no avail.

Matthew
Managing Partner in US
Music, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Matt C's review

4.0 11 months ago

Comments: Easy to use and track scheduling, great and fast customer service!

Pros:

Ease of scheduling and ability to change and trade shifts on mobile.

Cons:

It can be a bit hard to navigate on mobile sometimes.

7shifts Response

11 months ago

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.

Ryan
director of operations in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing Company

5.0 11 months ago

Pros:

I love the fact that seven shifts sets my teams up for success

Cons:

I truly like everything about 7shifts. I have no issues with the product

7shifts Response

11 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].

Tessa
Curator in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great customer service

4.0 11 months ago

Comments: Good. Works most of the time. Customer service is great.

Pros:

If I have an issue the customer service is great. They even take my suggestions and have made improvements!

Cons:

Sometimes it is slow to load so that is anoying

7shifts Response

11 months ago

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.

Chitrang
Chitrang
Software Engineer in India
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

A great tool for employee management

4.0 4 months ago

Comments: 7shifts is a useful tool for scheduling and payroll management. Both employees and employers can increase their efficiency using this. It helps in time tracking and project management as well.

Pros:

It has been a great tool for team management and scheduling of tasks. It helps to effectively communicate with the team. It comes with a user-friendly interface, making it very useful for both managers and employees. Pricing of the software is also quite competitive.

Cons:

Customer support can be improved a bit. Sometimes, there comes a lag while updating the task progress. Otherwise, it is a good tool

Terry
Manager in US
Restaurants, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A great option for scheduling

4.0 4 months ago

Comments: very easy but a little bit expensive. Easy to add employees and copy schedules and shift reviews

Pros:

Easy to send announcements and messages as weather can often dictate location of service

Cons:

The rates need to be changed in both this system and toast to give accurate reporting

Alexis
Server in US
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

I recommend 7shifts.

5.0 3 months ago

Comments: I used 7shifts when I worked part-time at a restaurant. It was very easy to use and none of my colleagues and I complained about the service.

Pros:

Very user friendly, efficient for what I needed in a scheduling platform.

Cons:

I have nothing negative I can report. It was very intuitive.

Sherri
Tour Operations Coordinator in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

7 Shifts is a critical part of my job and makes it easier

5.0 11 months ago

Comments: I am very impressed with how easy it is to use and all of the features it has. I makes scheduling pretty manageable. It is great for the team to use for trades and communication.

Pros:

I like how easy it is to put together the schedule for our team. team. It is great that they can use the app for communication, trades and keeping track of their schedule. They seem to like it as well and make good use of it. I cannot imagine my job without it.

Cons:

I don't like that I cannot set it to see a whole weekend on one screen. It would help so much if I could see Thursday - Sunday in one screen. I hate how the start end times cannot be set by me. They change randomly to times I need just once in a while, if I don't notice that it chose a different time it is a mess. I would like shift times set by me but a function so I can change it for on off situations.

7shifts Response

11 months ago

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.

Allie
Manager in US
Restaurants, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great service

5.0 11 months ago

Pros:

I really like the communication aspect, as well as the opportunity to give employees independence in arranging their schedule with “time off” and “availability”

Cons:

It is sometimes slow and lagging, which makes it difficult to communicate with employees at times.

7shifts Response

11 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].

Alexis
Pastry Chef in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great user friendly software

5.0 5 months ago

Comments: I used it for years because the company I worked for scheduled our shifts on it. It was so easy to pick up shifts or trade them with other coworkers if I needed to. I liked it and was sad when I changed jobs and no longer got to use 7shifts for my scheduling.

Pros:

Being able to pick my own schedules each week and it was easy to do. Very user friendly to add, drop, and trade shifts.

Cons:

I had no problems with it, so there are no cons for me.

Madeline
Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

7 Shifts is a great scheduling tool, easy to use!

5.0 11 months ago

Comments: I've really enjoyed using this app. Out of all the apps we use for running our restaurant it is the one I've never had an issue with. Easy to use and our staff really enjoy it as well. Also easy to navigate from desktop to app.

Pros:

7 shifts make scheduling super easy! As a small restaurant with a small team I enjoy the template function that they have for you to use when scheduling week to week. It allows you to use the same schedule from the week before (or any week) to use for that weeks schedule. We have set schedules so this works well for us and makes scheduling super easy! Additionally the announcements and direct messaging features of 7shifts allows us to get important information to our team quickly.

Cons:

Sometimes it feels like the interface is a little busy for my liking but other than that I haven't had any issues with the app.

7shifts Response

11 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].

Kendrick
CEO in US
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

7shifts to manage your shifts.

5.0 8 months ago

Comments: As easy as it can get. Just give it a try.

Pros:

Easy to set up, add employees and wages.

Cons:

Nothing to dislike, this app has everything I need.

Nicole
Owner in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

An owners review

5.0 11 months ago

Comments: We've been very happy, would love to switch to payroll if we could get department breakout

Pros:

Ease of looking at current schedule, putting shifts up for grabs, and changes on the fly

Cons:

I can't do my schedule from my phone. That would be Soooo awesome.

7shifts Response

10 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].

Rachel
Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and efficient

5.0 11 months ago

Pros:

Ease of use and effectiveness - real time messages/shift updates that can reach multiple users.

Cons:

Wish time clocking management was part of the free membership.

7shifts Response

11 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].

Vaikhari
Manager in Canada
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and Efficient

5.0 last year

Comments: I had a good experience with this app. I was able to deal with all the management duties through the mobile app even when I was not at the store.

Pros:

7 shift was easy to use. Especially scheduling and dealing with employee availability.

Cons:

Some of the important features were not included in the basic package

7shifts Response

12 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].

Ben
Assistant professional in Canada
Sports, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great app for scheduling

5.0 5 months ago

Comments: Overall, I think 7shifts is a great software for scheduling and payroll.

Pros:

It is very easy to check individual schedule and the whole staff schedule. Swapping shift is easy as well. Booking time off also easy.

Cons:

There is nothing I dislike from the 7 shift app.

Jacque
Jacque
Medical Billing Manager in US
Verified LinkedIn User
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

workable scheduling app

5.0 last year

Pros:

Easy to maintain a schedule and put a shift up for grabs. You can track your hours and see who you are working with. I like that it automatically tells you the manager on duty and the ability to message them directly. I like that feature where you can give a shout out I think that is different and unique. I like the ability to look up anyone in 7shifts and message them directly or create a group message.

Cons:

I think maybe the layout could use some improvement

Carl
News Director in US
Broadcast Media, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Time tracking for the right job

4.0 5 months ago

Comments: Works for time and project tracking, but is not really for us.

Pros:

Works well for time and project management

Cons:

Kind of pricey for a small team, and has a lot of features we don't need.

Kelly
Director in US
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Satisfied user

4.0 last year

Comments: I am happy that is syncs with Toast.

Pros:

Ease of access to message staff, see who is punched in, make changes in real time. The announcement feature and the log book feature.

Cons:

The budget tool is very confusing and not easy to navigate.

Francois Pascal
Francois Pascal
Service provider in Cameroon
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

This is the best employee scheduling software I've used to date.

5.0 2 years ago

Pros:

Easy to use, thanks to drag-and-drop functionality. User-friendly experience.Customer service is attentive and quick to respond to complaints.

Cons:

No major problems with this application in the year I've been using it.

Nadia
Leasing Agent in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Download NOW! You will not regret.

5.0 2 years ago

Comments: Used for my job and clocking in and time tracking and pay. Love it.

Pros:

Great features, great app, very easy for first time users.

Cons:

Easy, great to update and communicate, with your colleagues and or your employer.

Hannah
Hannah
Food and Beverage Server in Canada
Verified LinkedIn User
Restaurants, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best App For Shift Work!

5.0 4 months ago

Comments: I love using 7shifts for checking my work schedule and keeping track of my shifts. It's so easy to see my schedule as well as events that are happening on my work days. The chat function is also great because I can send private messages or a group message to other people to see if they'd like to switch shifts. Gone are the days of email attachments with work schedules. I'm so happy that my workplace uses 7shifts!

Pros:

All the information I need to know for my work shifts is in one place: days I'm working, who I'm working with and special work events happening that day. It's easy to contact people to switch shifts because I know who is and isn't working on specific days.

Cons:

There isn't really anything I don't like about 7shifts as it gives me all the information I need for my weekly schedule in one place.