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About Epic

Epic electronic health record software creates comprehensive patient medical records and enables personalized care.

Learn more about Epic

Pros:

I use epic to review charts and I also use it as a billing software. We are extremely pleased with how efficient this product is.

Cons:

It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.

Epic ratings

Average score

Ease of Use
4.0
Customer Service
4.2
Features
4.3
Value for Money
4.0

Likelihood to recommend

8.1/ 10

Epic has an overall rating of 4.4 out of 5 stars based on 397 user reviews on Capterra.

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Filter reviews (397)

Henry
Henry
NAS SME, ESE in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

EpicCare EMR helps us better care our patients

4.0 7 years ago

Comments: With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

Pros:

I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

Cons:

The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.

Stacy
Virtual Practice Manager in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for Hipaa Compliance

4.0 8 months ago

Comments: Great for huge corporations, wouldnt recommend for small practices.

Pros:

Epic offers a a huge variety of services.

Cons:

You have to have the latest up to date computers and wifi or you will have to consistently reset the pc

Alicia
CNA in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Epic Review

3.0 4 months ago

Comments: Epic does make healthcare tasks easier at times however it is often difficult to make changes.

Pros:

Epic allows me to communicate for e-prescriptions. Epic has a mobile app that comes in handy.

Cons:

Often hard to navigate throughout the system and can become costly

Geena
Patient Ambassador in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Highly reccommend

5.0 4 months ago

Comments: Overall, I feel EPIC is easy to navigate and user-friendly outside of external systems real time updates.

Pros:

I have used several versions of EPIC, and I feel the layout is weel thought out and organized. The system is user friendly as I have trained employees on the system, and they catch on fast.

Cons:

The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates.

Amber
coding and billing in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Virtually no room for human error with billing and coding.

5.0 7 months ago

Comments: I self-taught with Epic. It's very user friendly.

Pros:

Epic makes it impossible to miss anything during the charge capture phase. There are fewer denials from payers/insurance companies and greater accuracy in capturing charges.

Cons:

I have nothing negative to say about epic care. I have had no need to use customer service so I'm unable to review that area.

Euphartes
Patient Service Coordinator in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great EMR System

5.0 8 months ago

Comments: Excellent, scheduling process, excellent navigation through the system tabs and accurate collection account

Pros:

Easy Navigation through all of the systems

Cons:

Can’t control the patient duplicate files

Bryan
Medic in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Difficult to start

5.0 last year

Comments: After the difficult start up and training on Epic its a great product and i am happy to use it

Pros:

Its an all around great EHR it keeps patient flowing and everything a provider needs in one place easy charting for patient care

Cons:

Difficult to start learning it takes time

Ashley
Social Work in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Health Grid

5.0 3 months ago

Comments: I have been using EPIC for the past 6 years. Without EPIC I would not be able to do my job effectively.

Pros:

You can do a deep dive of someone's medical history and see the bigger picture of what might be going on with someone's health by reviewing provider documentations and collaborating with the care team.

Cons:

There are so many things in EPIC that I am unfamiliar with because I only use certain features. It's not always easy to find things if you don't use them all the time.

Ashlyn
Athletic Trainer in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Documentation is Easy with Epic!

5.0 4 months ago

Comments: Epic has been my favorite system to use out of all the others!

Pros:

Epic is very user friendly to all ages and makes documentation simple.

Cons:

Some features can be difficult to figure out but once you learn to navigate the site there are no problems!

Jessica
Physician assistant in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Overall easy to use.

4.0 4 months ago

Comments: Overall it’s easy to use and has a lot of tools to chart with. There’s multiple ways to do the same task but once you learn one way it’s easy to use.

Pros:

Easy set up and easy to open up patients charts. There’s a lot of personalization available. Aesthetically pleasing and can change the colors/look of it.

Cons:

There’s too much clicking to do one task. Too many ways to do the same task, so teaching someone how to use it can be difficult.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Best EMR system available for inpatient

4.0 11 months ago

Comments: I have worked with many EMR in the last 10 years. EPIC is easily the best EMR available for inpatient and outpatient setting

Pros:

Easy to use for all users both for tech savy and the older generations Like the smooth transitions and customization to each end hser

Cons:

How it can be different from institution to institution so if work at multiple sites it is slight different at each place.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Epic and Epic Rover Review

4.0 last year

Comments: My overall experience has been very good! I really enjoy using epic and have not really had any major problems with it! Any hiccups in the system can be handled by IT very quickly!

Pros:

I really like the mobility of using the app. I would like to see the river system improved upon and expanded! Home health is a very large and important aspect of healthcare today, and a lot of clinicians are out in the field and need access to epic!

Cons:

Sometimes I find that using epic on the computer in the office is daunting because of the many pages you have to search through!

Emily
MA in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Why epic is good

5.0 5 months ago

Pros:

How easy it is to use and to access what I need

Cons:

How some stuff doesnt match the stuff in immpact

Asghar
Physician in US
Medical Practice, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Suboptimal at best

1.0 2 years ago

Comments: see above.

Pros:

Epic's main benefit is the large number of health systems that use it, which makes cross-communication possible. Epic does limit this by making it's product modular, which limits different institutions' ability to communicate. The only benefit to Epic is it's size and number of health systems that use it - so if you work at Hospital X, and move to Hospital Y, the chances that they also use Epic are higher than another software.

Cons:

This is not a "patient care" software by design. It is a billing software first and foremost. Instead of starting the software from scratch in the 2000's once it was appearent that EMR's were the wave of the future, they simply piggy-backed what they could (most pop-ups and messages are done by what was originally meant to be error messages for bills). From a patient care stand-point, it is terrible at best. Epic's goal is to cater to administrators, who ultimately choose which EMR options to buy. The latest updates and changes have made for a "cleaner" look while hiding most buttons and options under tabs, making finding different options more difficult. There is a learning curve, but as anyone who has used iOS knows, the interface could be exponentially better. Epic is reminiscent of the 1990's Microsoft Office products that came with every computer and the masses were forced to use it, even though it was subpar by 1990's standards. Epic's philosophy (while under [sensitive content hidden]) is that Epic can do no wrong. While this company is under [sensitive content hidden] (the [sensitive content hidden] of EMR), it will not get better. We need a [sensitive content hidden] of EMR - until then, patients and providers alike must suffer.

linnie
Nurse Practitioner in US
Medical Practice, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Unnecessary changes

5.0 2 years ago

Cons:

They are constantly making unnecessary changes to the system. It makes usage difficult because you have to hunt for what you are looking for. They change things that just add additional clicks with no actual benefit to the change. It is very frustrating to get used to where something is located and then find it suddenly not there or to find the whole process of getting to what you need has changed. For example my telehealth visits are now listed as office visits and then you have to make 10 additional clicks to make it a televisit and then on you schedule you have to click 10 more steps to make it show as a televisit on you screen so you know if they are coming in or if you are supposed to be calling them. This constant change is VERY aggravating and unnecessary.

Mo
Surgeon in US
Medical Practice, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Epic experience

5.0 last year

Pros:

Easy to use, the care everywhere. Features is very important for patient care.

Cons:

Dragon is not always accurate, with many dictation errors

Anthony
HRBP in US
Human Resources, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Reviewing Epiccare

5.0 8 months ago

Pros:

Easy for staff to use for better care for patients.

Cons:

The implementation was a long phase to start.

LaDonna
Patient Access Rep in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Epic

5.0 2 years ago

Comments: I had a good experience, everything is laid out and clear.

Pros:

Its easy to navigate as a first time user. Training took literally one day.

Cons:

uploading should be available for syngo and ambria though epic

Zachary
Clinical Director in France
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Easiest, most intuitive charting software I've used to date

5.0 2 years ago

Comments: Overall i am very happy with EPIC care, but i would like to see continued design improvements.

Pros:

The ease with which I can customize the charting features and interconnect outside patient info is key. Also, patient's love the connectedness of mychart and the messaging feature.

Cons:

EPIC still seems to be less user-friendly than non-EMR software. Consider social media or HubSpot. They all have workflows and usage features that are slightly more aesthetic and user friendly.

Naja
Student in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

EPIC EMR User friend medical records system

5.0 3 years ago

Comments: In general epicure EMR patient health information medical record system is a great tool to integrate into large hospital systems. Especially for streamlined and easy to use integration of an medical record system. In addition because it has been used broadly by many large healthcare systems many people are trained on how to use epic and in addition they are able to translate their knowledge of other electronic medical record systems to the use of EpicCare system

Pros:

In general some of the pros about the software is that it is very easy to use and it is very accessible from anywhere as long as you have an account. In addition allows you to access your patients medical records from a secure browser and system from remote locations. In addition it’s very easy to explore specific patient information as needed for data purposes.

Cons:

The things that I like least about the software are that you do have to go through extensive training to be permitted to utilize the system. Although I do understand from the perspective of integration of patient health information it’s very important that users are knowledgeable on how to properly use the system.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The industry leader for reliable Electronic Medical Record

5.0 4 years ago

Comments: Electronic Medical Record is the core of a health care system. Epic is the cream of the crop. It is *not* just another application. It can displace/replace many of your other applications, so we saw dozens of IT people move away from applications and systems that were replaced and into Epic roles. If your organization devotes the time and resources to it, you are nearly guaranteed success. At a price $$$, of course. From an end-user perspective, it takes a while for clinicians to get used to it. For example, in Epic there may be many more steps for a given procedure as compared to another EMR, but those steps are there to make sure that the application is bullet-proof, and users get used to it and appreciate it after a short time.

Pros:

Epic, the company, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) constantly monitor performance, DR/BC availability, and uptime and tell you *exactly* how you should configure your environment. Your are absolutely not on your own with Epic.

Cons:

The flip side to the Epic company being so involved in your setup and operation is that it takes a lot of internal employees to make it happen Epic's prescribed way, and there is a lot of internal employee involvement in setup, testing, and ongoing maintenance. In other words, Epic requires a lot of TLC, but it is extremely stable and reliable.

Meagan
Pct in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Supply management

5.0 4 years ago

Comments: Epic keeps track of many of the systems that we use in can help with preventing supplies from running out or being wasted

Pros:

I like that the software and how it manages the multifaceted aspect of healthcare systems management

Cons:

Epic systems in integrated into most of the healthcare network that is used in our company. It makes it hard to use on the system goes down or is unable to function do the upgrades

John
Nurse Practitioner in US
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

EpiCare is easy to use once you get into the flow

4.0 3 years ago

Comments: Overall I never had any major issues with EpiCare

Pros:

It didn’t allow you to miss critical steps in documentation

Cons:

It runs very slow if your company doesn’t have high speed processing computers

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Epic Review

5.0 6 years ago

Comments: Overall, I like Epic and think that it makes ordering and charting things easy when you make them into pre-programmed lists.

Pros:

I like that you are easily able to chart on patients, you can make preset templates for charting and can preset order sets, and you are able to do everything electronically, including connecting to the PACs system and requesting documentation from other companies. You are also able to switch between inpatient and outpatient settings easily. Dragon is very compatible with this system.

Cons:

I dislike that the EPIC system can vary depending on different healthcare setups, and can cost a lot. Epic can also take a while to catch on to, depending on how well you know computers. Finally, it can sometimes be hard to find different patients and patient lists on the inpatient systems if your healthcare system is large.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The Biggest Tool Used in Healthcare Today!

5.0 5 years ago

Comments: My overall experience with EPIC has been good after I learned how to use it. While it's definitely not the easiest tool in the world to use, it's without a doubt highly advanced and still great.

Pros:

What I really like about EPIC is truly how popular it has become and the way it has become a standardized part of healthcare. Almost every medical facility and hospital use this for patient management and what I really like are that because it's so popular, I can learn EPIC and can expect to continue to use this regardless of which healthcare facility I work in or am I a part of.

Cons:

What I dislike about EPIC is that it is definitely not simple to use and there is a lot of learning required. In fact, it is somewhat intense and even required for me to attend multiple days of training sponsored by my workplace to learn how to use this.