PerfectMind Reviews

"Jack of All Trades, Master of None"

Comments: Many great options and features hidden behind a confusing mess of settings that are not easy or intuitive to find. Communication could be greatly improved with support.

Pros: It handles most everything related to Parks and Recreation. It will handle facility bookings, fitness classes, camps, CRM, reporting, and marketing emails. It does a lot well.

Cons: Not intuitive. To properly set up a new course or program requires many steps and settings that are located numerous different obscure locations within the software. If you get one setting wrong the whole program won't work.
Support is not great at communication about the status of what they are working on. Sometimes they even adjust things that you did not ask to be adjusted and do not inform you about it.

"Online Registration"

Comments: Online registration capabilities is more user friendly than our previous setup. As a result, registration of programs has increased to 79.5% on the first day of 2019 spring registration, this is an increase in online registration of 42% over the last full online registration period back in 2017. We did not offer online registration in 2018 due to software implementation.

Pros: Front end functions are easy to use and understand. The overall capabilities of the software is diverse enough to meet todays business needs as well as offering room to grow for the future.

Registration online

Cons: In order to create or setup the back end, there are many layers to address. Individual road maps of next steps would greatly benefit areas such as setting of permissions and report creation. It has taken a significant resource of staff time to setup, maintain, trouble shoot and develop this software for all business areas.

"Great software"

Comments: Will help us modernize the city and allow residents to have many options for memberships and registrations etc.

Pros: A lot of options for every aspect of a recreational facility. Has everyone you would need from memberships to day to day POS.

Cons: Can be quite confusing and takes a bit of time to understand as we are just about to go through the process now but don’t have anything generally negative.

"I was a volunteer for my yoga studio + was tasked to contact students with soon to be expired passes"

Comments: For the purposes of my tasks with my organization, it suited my needs just fine. However, if I was the owner of the studio, I would look elsewhere for a more streamlined experience for a more business oriented software.

Pros: It was fairly user friendly and the interface was clean and simple. I was able to run simple commands of the database and manipulate the data as needed to make it useful for me. Information was also fairly simple to find as well.

Cons: I found that this software lead to a decrease in productivity due to the number of clicks required. I found it confounding that while information was easy to find for people in the database, it required so many clicks and a redirection to send an email to that very same person. Furthermore, the layout of the student information/demographics was a bit messy in that there were a lot of extra fields that were unused. One byproduct of this feature was that users of the system were using these blank fields for all types of misc information, which made the student information hard to sort through.

"Best management software & support"

Pros: Perfect Mind enables us to track billing and student progress. I could not efficiently run our school without this software. Their tech support is available 24/7 and top notch.

Cons: The platform for creating good marketing emails is a bit cumbersome.

"PerfectMind Review"

Comments: Our overall experience has been great. We had some hiccups along the way (to be expected); however, PerfectMind was able to respond with a resolution, or very willing to look into the issue further. The support we received from our Project Manager and Implementation Consultant was fantastic. They were always available and happy to help.

Pros: The software is very user friendly. Our staff were able to adjust to the new functionalities and features quite easily. The ease of use is definitely the best part!

Cons: The Facility Bookings and Accounting modules need some more fine turning.

"Very easy to manage"

Pros: PerfectMind is very easy to use and has a ton of customizable features such as custom databases. The possibilities are endless!

Cons: While I love the complexity of the software, it did take some who are not great with technology a bit longer to learn, however, once they got used to it they loved it!

"PerfectMInd"

Pros: Ease of use. great product for end users

Cons: PerfectMind in an effort to improve the produce seems to break things regularly with updates..., Online experience for Customer needs to be improved

"Horrible support"

Comments: They screwed up my account so many times but it is tuff to change systems cause they have all of your info. Make sure you keep your contracts handy so you can switch from them cause they won't help you switch.

Pros: The interface is easy to understand, input customer info is easy but if you want to do point of sale fast you need something else like Paypal.

Cons: Support is horrible, they don't have a good relationship with credit processors so things like changing bank accounts are a nightmare. Billing is bad some times they bill you sometimes they don't and they will try to lump up all the payments at once.

"Decent featured, clunky interface"

Comments: The experience was good, but there were too many concessions that I had to make, so I chose another solution with better features.

Pros: Of all the products I tried, this had the VERY BEST digital signature capture options. Either interfacing with a signature pad, using a touch screen, mouse, or even a standalone tablet, so you could 'send' the document from a regular computer, to the tablet or touch screen. It was great. The report designer worked well also allowing a lot of customization. This solution also had flexible membership options, where each memebership could have multiple payment plans. Something sorely missing from other solutions.

Cons: Ultimately, the interface was clunky, dealing with support was frustrating as there was a lot of miscommunication or misunderstanding. It took too long to navigate through various screens. There were some features (like sponsorships) that were advertised, but were missing from the Martial Arts program, but were available in the Sports and Reg program. not able to add them in.

"Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation."

Comments: An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

Pros: We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

Cons: Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

"NOT what I call PERFECT"

Comments: Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.

Pros: The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

Cons: Has not worked for our dance studio! So many of the features don't seem to work as they should or sometimes at all. You can't sort groups as you wish for the purposes of certain performances, rehearsals, or costuming needs. Unable to print a class roster that doesn't include the icons next the names, and private information. We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc... If I wanted to do all the work myself in excel I wouldn't need your software. It says that it manages inventory... ours i never right and it lets you sell products into the negative (clearly this alone shows that the inventory management does not work) We constantly have problems with the mass/group email features, our students/parents are always not getting the emails that are sent out to the groups we set up. I have tested it with several parents, double checking their email is correct, is it in the group list... but these same parents receive email receipt for purchases. We have classes that we no longer offer yet the system will not allow us to remove them, we have tried many ways over a year and even asked help center, but never got any results. We feel the associated merchant fees are outrageous comparatively to other products. The builtin reports are are not easily customized.

"Gobledegook"

Comments: Horrible.
and i am not exaggerating in any way.
If you are a business owner and want the following iofo at your fingertips, like accurate student counts, who is paying what and who didnt pay, and finally what can i expect to bill next month based on my active students.........
then dont bother buying this hunk of junk

Pros: At first it was fine, the attendance and categorization was adequate

Cons: I asked for a simple answer to a question.
How many students do I have that are active and paying. This could not be done at a glance because it was combining FROZEN non paying students. This eluded them. I was told to manually subtract them and recalculate.....duh
then i wanted to know the names of all the monthly paying students, and status of their monthly payments each month. could not be dont without creating a new report, and that also needed to be cross refrenced with at least 3 othewr reports. INSANE
this is supposed to save time and energy, not turn me into a computer programmer. testing paramaters dont work at all. total joke. dont use them

"PerfectMind Review"

Pros: Easy to learn and use the features.
Point of sale system beneficial to everyday use.
Great online system for customer use, updates quickly.

Cons: Terminology hard to grasp at first.
Locations are hard to use and tie to activities.
Customer support not always efficient of helpful.
Levels of access for employees sometimes confusing to determine.

"PERFECTMIND has changed the GAME!!"

Comments: We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.

Pros: Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

Cons: Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.

"PerfectMind Has Saved Me Time and Money While Helping to Increase My Revenue"

Comments: PerfectMind has saved me time, money, and energy by allowing me to consolidate many systems into one. I am able to run customized reports, set -- and ACHIEVE -- goals, and growing my business exponentially by using all the great features PerfectMind has to offer.

Pros: The software is incredibly easy to customize to my specific business use. It is very easy and intuitive to learn. When I needed customer support, they were always available and very helpful. The software integrates seamlessly with all my other systems and programs. It is very easy for my staff to learn and use also.

Cons: When I first started using the software over six years ago, the website building tool and SEO options were a bit limited. However, since then, they have gotten exponentially better to use.

"A Comprehensive CRM Solution"

Comments: Overall it has been very positive. They are getting better with time because they are willing to listen and address issues that come up. It's a good partnership.

Pros: It is a one "one stop" solution that covers all the bases I need covered; web solution, Database, Customer Lifecycle, Emails generator, Support & Development.

Cons: It takes a while to understand the thinking behind the development. Also because of the comprehensive and customizable nature of the software, there can be unintended consequences when changes are made. There isn't a good way to test before deployment.

"Perfect Mind is perfect to manage your entire martial arts business"

Comments: I have been with them for 10 years and the software and value continues to grow. It's an all-in-one management software to help you with contact management, email, billing, reports and much more.

Pros: Easy to use, internet based. Allows you to analyze your business, get goals and grow. Constantly providing updates and listening to customer feedback.

Cons: Some features don't work well with Apple computers. Other features can still be added to make it even better.

"Just don't bother if you don't live in the US."

Comments: I have used this software for a few years now. At first it seemed like a god send, but the constant 'upgrades' have ended up with a patchy end result that fails to deliver. It's a shame.
It may be ok if you have a smaller business that is not too complex but I have found it beyond frustrating. If you love outside the US it is frustrating as you have to work out your pre-tax price manually for every new product or service you enter and then the pre-tax price will display online. The booking widget only works with custom calendars, however custom calendars won't work with student retention statistics or exam updates. The other back end book me page won't display correctly on phones and tablets. And students have a horrible experience booking anything having to click through 3 pages for each booking.
To cancel a booking, student's only option is to reply to an RSVP email and then it doesn't remove them from the class, you have too, and then it doesn't add people from the wait list.
It seems like it will do a lot but in reality it feels glitchy, and broken.
Customer service is fast to respond but have to escalate most things to the 'development team' which sees few results.

"No mind....bad customer service....lost revenue for faulty coding"

Comments: First of all, I stuck with PerfectMind longer than I should have because at one point it was working. Additionally the email integration, though the email program was a little sloppy, is fully integrated into the platform...which is great for sending automated sales emails. But here's the thing....after an update or 2...the core function which is making sure credits are getting removed from people's passes was not always happening....letting clients take classes for free! We contacted customer service, the president of the company, and their customer service head....and we were told it would be fixed. Then radio silence. The worst part is, I found out another studio owner also had the same problem. This wasn't an isolated incident. They choose not to tell people about the issue...thus everyone else losing money.

Pros: The email integration

Cons: The core function which is removing credits from passes didn't work. Horrible customer service.

"PerfectMind Review"

Comments: Superior software in the long-term once development has been completed
Strong Support Involvement
Dedicated and knowledgeable staff

Pros: Online Registration and how user-friendly the software is

Cons: Learning the software is an ongoing challenge, especially as the program continues to develop new features

"U find what ever is a need in one Software"

Comments: Strongly recommend them.

Pros: These guys are amazing , they release new version almost every months and I can state that their software has no issue at all.
They have gathered all the needed aspects in one place and They really have made my business simple.
Thank you Perfectmind

Cons: In my opinion they don't have any and as I mentioned already they care about customers reviews and they consider your feedback so that why they are awesome.

"overall opinon"

Comments: I have left many messages recently and no calls returned. to expensive

Pros: all inclusive billing and customer management

Cons: too many steps and prompts not easy to use expensive

"My story"

Comments: Seriously vet and think twice before choosing this organization before you switch to them.

Pros: The customer interface is well laid out, makes sense, and easy to navigate. Our initial 6 or so customer's really liked the experience.

Cons: The inability to register customers for 12 days after an update. They did an update and failed to thoroughly test it on our end. They told us it would be fixed in 2 days, 12 days later (after we fired them) it was fixed.