When I Work Reviews
by When I Work
Reviewed on 06/08/2019
When I Work Keeps Us Working
Comments: WIW is extremely helpful to us at our company because we spend the majority of our day scheduling employees for various events that we run every week. Creating a schedule and assigning employees to it is super simple, as well as keeping a database and logging hours for our employees on site. It's all very user friendly and easy to use/look at. Their customer service team is always there to help and are super friendly. We have had many people who have been added to this platform, and have had no problem learning how to use it. It has been really great for us and helps us run smoothly. They have also been actively engaged with us to help us find solutions to the improvements we have requested.
Pros: When I Work is a great product that our company loves to use. We love how easy it is to create a schedule and assign employees, and all of the features are very easy to work with and aesthetically pleasing. We also like the ability to keep a detailed database of employees in the system. Their customer service team has been very friendly and are always there to answer our questions in detail. It is also a great platform for time tracking and exporting time sheets every week to send to payroll. Overall, it's the best platform we could have found to help us do what we need to do every day.
A couple features we wish they had:
- The option to create a preferred list in our employee database (A-list, B-list, C-List, Do Not Call List, etc)
- The option to be able to look at all events at once on the Time Tracker for the day (right now you can only look at one event at a time, which is hard when we have multiple events and sometimes forget which ones are happening in a day)
- To have a log of attendance (who was late, who called out, who was a no show) that is linked to a person's profile so we know who the problem people are (maybe a color coding that's like "green" if they are good on attendance and then gets closer to "red" if they have had several call outs/tardies)
- A way to add the zip code of an event to a schedule/job site that shows up on timesheet exports
- A way to send a crew memo or mass notification ("this shift has been cancelled" or "this shift has had a time change, please confirm") to all or selected crew members via WIW.
by When I Work on 08/08/2019
Hi Jonathan -
Thank you so much for such a wonderful and thorough review!
We're so happy to hear that you're loving the features we currently offer! I love the suggestions you've shared as well. We are always interested in hearing about your experience with our product and how we could improve.
Again, thank you for your kind word and fabulous review!
Reviewed on 25/10/2018
Scheduling Made Easy and Quick
Pros: The site is very easy to understand especially for a software that is so robust. I can't tell you the value there, but it is so much appreciated. We have saved a lot of time and miscommunications while using When I work. The attendance notifications help me to keep track of where our team is hour-wise on an individual basis and as a whole. It's nice that I am alerted, one less thing I need to remember to check on. In conjunction with the Forcast reporting, I have a very clear view of the week ahead. The apps are handy, especially from the administration side. I am able to update time clocked hours on the fly, check everyone's schedule and separate out my own, I can even handle time off requests. I haven't ever attempted to schedule through the app, although knowing how intuitive everything is through their online site, I would venture to guess it would be a piece of cake. I know our team members enjoy having their schedules and hours readily available in their pocket as well.
Cons: We have had a couple issues with clock-ins through the apps. There have been times when it isn't recognizing the location or the punch doesn't make it all the way through. But that's it! I would love if this software could manage our PTO as well, but we haven't found a way to make it work with how our times are calculated.
by When I Work on 23/01/2019
Jaime here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave us a review!
I'm glad to hear that you find When I Work to be easy to understand and that it has helped your team save time, assist with communication, and help you keep track of when your employees are clocking in/out.
I am sorry to hear that your team has been experiencing a few issues clocking in from time to time. Feel free to reach out to us [email protected] at any time and we can dig into this further as to why this is occurring.
We'd also like to hear how PTO works for your company to see how we can assist.
Thanks again for the review!
Reviewed on 24/06/2018
Scheduling Resources Has Never Been Easier
Comments: When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool.
Pros: When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can. Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time. The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used. View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects. When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage. When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website.
Cons: No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.
Reviewed on 08/03/2018
Great scheduling app with tons of features!
Comments: Scheduling is EXTREMELY easy! Long gone are the days of paper postings and random email messages. It is VERY nice being able to reference your entire schedule from the moment it is posted, going all the way back to your initial employment. Even those with little to no computer experience can use it fairly easily.
Pros: It is EXTREMELY easy for the end-user to utilize this software. There are also some pretty good mobile applications that it offers which makes tracking your schedule very easy!
Cons: There are a lot of overly-helpful tips and suggestions that constantly spam the administrators' email accounts and scheduling interfaces. (Essentially the company does this to assist the administrators, but there is no way to stop it, which makes it very annoying after awhile). The mobile application can also be buggy at times, and the website schedule does not work properly on mobile phones that don't have a "desktop view", as the website does not have a mobile version designed for it. This forces you to use the mobile app on mobile devices unless your mobile phone can display it in a "desktop view". On a normal computer interface, this works just fine.
by When I Work on 12/03/2018
Thanks for taking the time to review our app. We are glad to hear that When I Work is making scheduling easier for you and your team.
If you are having trouble unsubscribing to our emails, please reach out to us at [email protected] and we would be happy to help get you unsubscribed on our end.
At this time When I Work is only supported on our web app via computer or or on mobile apps on Android and iOS devices. Our team is prioritizing consistency and parity between our web and mobile apps. I would make sure that you have the most updated version of the mobile app for the latest enhancements we have made.
When I Work Team
Reviewed on 01/02/2018
When I Work made scheduling and communicating to all employees a breeze!
Pros: The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message everyone at once was awesome. Plus the program tells you which employees have viewed the messages. It also has the option for employees to clock in via the app and you can link it with payroll. Employees are able to submit requests for time-off or vacations. Everything you need is in one place. The customer support team is available immediately through their live chat. They have always been very helpful and friendly. Absolutely a wonderful program!
Cons: The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example.
by When I Work on 03/02/2018
Hi there Pam!
Thanks for the great review! We are so happy to hear that you find so much value in When I Work!
In addition, we do have a way to block off days that you don't want your users to request off.
You can create a Schedule Annotation in 'Week View' by clicking the 'Chat Bubble' icon next to the date. You will just need to fill in the details of the annotation and select the box for 'Don't Allow Time Off'.
Here is a guide that walks you through that: http://bit.ly/2nzroHJ
Feel free to reach out to us at [email protected] with any questions :)
-When I Work Team
Reviewed on 22/12/2017
The software has made the impossible, possible for scheduling employees
Comments: I think scheduling would not be managed as well without this software.
Pros: I love that employees can indicate when they are available and when they are not available. I love that they can put in requests for time off which helps me not rely on myself for remembering. I love that there are additional features for rate of wage. I like the attendance and I can see if employees are showing up late or getting into overtime. There is a budget feature which I have not used but think would be very helpful in the future.
Cons: I wish that I could have the option of excluding some employees when sending a general email through WIW. I also wish that open shifts were always a different color especially when looking at the schedule by position. This would bring my attention to the open shift and alert me that someone is needed. I wish I could publish an employees schedule out for more than 1 week.
by When I Work on 22/12/2017
Thanks for taking the time to review When I Work. We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives easier!
When sending custom email messages to your employee's you can select which employees you would like to send the email messages to, by clicking on the "To" field and selecting their names from the list.
There is not a way to automatically change the colors of the OpenShifts. Instead managers would have to manually edit the OpenShifts and change the colors on the Scheduler page.
When it comes to publishing the schedule, you can use the advanced publishing feature to publish the schedule for any desired date range: https://help.wheniwork.com/articles/publishing-the-schedule-computer/#advanced-publishing
If you have any questions about When I Work, please check out our help center at https://help.wheniwork.com/ or email our Customer Care team at [email protected]!
Reviewed on 09/09/2016
Does what it is supposed to
Comments: I loved this product until a setting (that I didn't touch) mysteriously changed itself, causing my subscription to increase significantly. I didn't notice it for 14 months. When I addressed this with When I Work, I was told that their policy is to not provide credits or refunds - in this case even when it seems it was them that had overcharged. I have gone from a very satisfied long-term customer, to one who feels like When I Work is not there for its clients at all. And I am suspicious that others would have their background settings changed as well (I didn't even know what or where it was).
Pros: It's visual and simple. It schedules down to 15 minute increments. It makes a very dynamic schedule like ours, easy to manage and understand.
Cons: It would be good if a shift automatically started from the time you first click on the schedule. It would be good if they understood how tricking and overcharging their customers leads to a complete lack of loyalty. Buyer beware! Just keep on checking your subscription amounts each month. As if you don't have other things to be occupied with.
by When I Work on 09/09/2016
Thank you for the feedback and we are happy to hear the product is meeting your scheduling needs. We pride ourselves on our customer service, and it's a primary reasons so many business owners choose When I Work over other options.
We understand your frustration in this situation where you enabled a feature which was underutilized.
When I Work does not change billing settings without the explicit written consent by the Account Holder.
We also email out an invoice to Account Holders for every transaction made to ensure clear transparency.
When I Work's flexible and transparent billing allows businesses to only purchase what they need. For some of our customizations, such as international text support, there is a recurring monthly add-on fee.
Reviewed on 08/05/2019
Makes my life SO much easier!
Comments: Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that simplify my work load to list. All I know is that my business runs smooth as heck because of WhenIWork.
Pros: the software is great, but the customer service is OFF THE CHARTS! I wasn't a very tech savvy guy when I first started using WhenIWork, so I was constantly chatting with customer service and they were always extremely helpful, found answers if they didnt know the answers, and sent a handwritten personalized thank you card when I first joined. This is an example of a company that does things RIGHT! I love the scheduler, but also the hire feature, auto-assign, and the work chat allows me to email my entire team (as much as the employees change) without having to update a contact list email.
Cons: My business is strangely specific, so my needs are very specific. WhenIWork covers all the bases for me except being able to load saved shift templates from the mobile app. I can publish them from the mobile app, but I can't load them unless I'm on a computer. Which I am most of the time, so it's not that big of deal. I don't use a few of the features besides the scheduler, but having the options to use HIRE, TIME CLOCK, and other features are very helpful to other business mangers as well.
by When I Work on 09/05/2019
Thanks for such a fantastic review! Your reputation precedes you as a great customer to chat with, I have heard about the balloon pirate ship! We're so glad you're continuing to enjoy When I Work and that it has made running your business smooth!
Reviewed on 14/11/2017
We started using When I Work to do scheduling and time clock for our 130 desk-less employees
Comments: It saves us a lot of time. We have 130 college students that work for us and they are always swapping shifts or need a shift off for an exam or something like that. They can do all of that through When I Work and I don't have to be the middle man in any of that anymore. It also helps hold them accountable. It makes them acknowledge their shifts and tells them that they are still responsible for the shift until someone accepts it (and notifies if/when it is accepted). It is nice that they get that reminder every time they need to drop a shift and I don't have to find them and remind them all of the time.
Pros: We love the fact that our employees can access it on their phones. Our employees are college students, so being able to use it on a mobile device is crucial. Our old program didn't have that functionality. I also like that I can go in and move someone's shift to "open" for any other employee to accept. Since our employees are college students and anything required for a course is excused from work, so it is really nice to be able to go in and move a shift for an employee that has an exam or something like that. I also like that employees have to acknowledge their shifts.
Cons: Two things - I can't go in and schedule just one person. We are on a college campus that operate on quarters. I would like to be able to look at an individual schedule for a certain time period and edit it as necessary, but that functionality doesn't exist. My employees are frustrated with the notifications. It is great that someone can do a "drop shift request" that goes out to all of the other employees, but it is frustrating to get 10 emails about that. We (mainly our hourly employees) wish there was an option to get the notifications in a digest once a day instead an email for every single notification.
by When I Work on 15/11/2017
Thank you for leaving a review! It is great to hear that When I Work has been able to improve your scheduling process and save you time.
You have provided great feedback here. I can see how the ability to view/edit an individuals schedule could be a valuable feature. Our goal with the notifications is to keep everyone as informed as possible, but I understand it can be a lot if your schedule has many weekly changes. I will be sure to pass these ideas on to our product team!
Reviewed on 05/02/2018
Makes scheduling super easy!
Pros: This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature. The online based platform is great and the app is the perfect way to post the schedule without having to send out emails of spreadsheets etc. Notifications come straight to your phone regarding scheduling changes, shift swap requests, time off requests, and even when your employees forgot to clock in. Notification alerts are easy to change in settings. There's even a setting to get a reminder 2 hours prior to your shift so in case your schedule is constantly changing, its so easy to keep up with it!
Cons: The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out.
by When I Work on 07/02/2018
Hi there Lisa,
Thank you for leaving us a review!
We are so happy to hear that you and your team finds value in When I Work!
If you continue to run into issues with clocking in and out, please feel free to email our Customer Care team at [email protected] Our team will help get the issues you are experiencing resolved.
Thanks again for the review! Hope you have a great day!
-When I Work Team
Reviewed on 29/04/2019
Manage staffing, scheduling, and attendance of your team for free
Maria lenin L.
Pros: It’s a great application if you handle a large team and you need to keep track of your employees schedule, time clock , and shift staffing. It can handle up to 75 users. We used this application when i joined a part time job in sales. And it was easy to set up both in desktop and mobile. And when i logged in I can see all members of our department in the Team messaging feature. You can easily read and track all conversation within the team. Choosing your shift or schedule was easy. Just add the shift or schedule you chose for up to 2 weeks and the Manager can view your schedule for the day. Time clocking was easy, just press the IN button and break button if you are on break. Its an awesome application and whats good is that its free to sign up and use these features.
Cons: Well since its free, the features and function are just limited to what the employees clicked on the app but no screenshots of their desktop or other feature that other time applications have that can testify that the logged hours are indeed productive. Unlike Some paid applications that would have integrations to payment system after approval of hours, When I Work does not have other app integrations that would be complete the staffing and accounting system of your business. But so far everything went fine for this application, and moving through features or tabs does not hang and does not have much errors.
by When I Work on 09/05/2019
Thanks for taking the time to leave such a thoughtful and detailed review! I'm glad to hear you're enjoying the free version of When I Work so much! If you are ever interested in any of the paid features, feel free to check them out at wheniwork.com/pricing
Reviewed on 17/04/2019
Comments: I will never go back to the old way. When I Work has revolutionized my work day.
Pros: I have numerous staff working different jobs at different locations. Previously I was using Excel to schedule them all. Keeping track of days off and their class schedules was next to impossible. Letting the staff request time off and set their availability streamlined the process drastically. Since switching to When I Work my time spent scheduling has been greatly reduced. The mobile app is very helpful for my employees. The ability to designate positions is also very valuable. A large portion of my staff work in a child care setting so there are rules about qualifications necessary for each shift. I can designate which staff have which qualifications so that only eligible staff can be scheduled for a specific shift.
Cons: I don't believe I have any cons. Occasionally when they change or update something it will cause an issue. I contact their customer service and it is corrected immediately.
by When I Work on 19/04/2019
Hi Liz -
Thank you for this amazing 5 star review!
I'm so happy to hear that the features and options we offer meet many of your business needs and make your job easier!
Availability is one of my favorite features we offer since it helps managers get more time back and empowers employees to manage their time!
Thank you again for this great review!
Reviewed on 21/02/2019
When I have to work, I use "When I Work" to make sure I get to work when I'm Supposed to!!
Comments: Overall, I really like this Software. It is very affordable for my small company! It has some features and functionality that it's competitor's just simply did not offer. So I actually use 2 different Time tracking softwares. But my employees use this one. If I was forced to make a choice on either "When I Work" or one of their competitors, I would probably have to choose "When I Work". They really do include everything my small business needs and more when it comes to scheduling and time tracking needs. The Geo fencing and Chat feature within the Software is just great. It really takes a lot of concern away from me. It allows the employees to be a bit more free and manage themselves and still be held accountable so I do not need to micro manage. It's hard to Explain, but just try the Software out and you won't be disappointed!!
The functionality and features offered are by far the best thing about this Software.
Ease of use, and control of use. Fairly Intuitive, and addresses most all of my needs for my small business!! The Cost! This software is very affordable for a small company.
Cons: I think that the Customer Support is not up to Par. The only way to get support is via Chat or to submit a Ticket. I have been ignored or neglected in the past, and just needed some help and no one was available and Did not respond either. This was when I first started using the Software and so it left a bit of a bad impression with me... I wish the Reports were not just limited to CSV files. I wish the reports were nice and clean and well presented like some of their competitors offer...
by When I Work on 07/03/2019
Hi Brad -
Thank you for taking the time to provide a review and share you're feedback with us! I'm so happy to hear that When I Work has met a lot of your business needs for managing your team.
I'm sorry to hear that your past experiences with our Care team haven't met your expectations. We currently offer support via live chat and email. These channels allow us to provide support effectively and efficiently for all of our customers at this time.
If you are encountering any issues, please don't hesitate to reach out to us so we can help out. We can be reached at [email protected] or via Live Chat as you referenced.
Reviewed on 28/02/2019
Do you have around 30 employees? THIS IS WHAT YOU NEED!
Comments: We love the ease of communication with this software. Work Chat is a HUGE benefit for us. Many of our employees check this feature better than checking their emails! We also love the "copy and paste" feature. We are able to copy the current week's schedule and then paste it to the next week. Then we make minor adjustments to the schedule, save and publish to all employees with a click of a button. Then scheduling is DONE!
Pros: We love this program for the ease of communication with all of our employees. Communication is always something we strive for and with ever-changing schedule needs, this program eliminated our extra steps to be sure everyone was communicated with. With the quick change of a schedule, those affected would receive a notification immediately and know what their new upcoming schedule would be.
Cons: So far anything that we have had concerns with, we were able to contact WIW employees and it was addressed and fixed or we were educated in how to make that process work best for our center!
by When I Work on 07/03/2019
Hello Stephanie -
Thank you for this amazing review and 5 stars across the board!
We are SO happy to hear that you've found When I Work to meet your business needs, your staff find it easy to use, and the features we have are exceeding your expectations!
In addition, we appreciate the feedback that our Care team was able to help resolve any issues you encountered!
Thank you again,
Reviewed on 25/01/2018
Great tool for managers and employees!
The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding.
We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.
Cons: We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.
by When I Work on 31/01/2018
Hi there Timothy,
Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier.
I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly.
In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up.
The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval.
If you have any questions, you can reach out to our Customer Care Team at [email protected]
-When I Work Team
Reviewed on 29/01/2018
Love When I Work. Easy to use, and the customer service is outstanding!
Comments: Being able to go paperless was the biggest benefit. Also, the ease of the software makes it easy for Supervisors to make schedules and track hours.
Pros: Love the ease of the software, super user-friendly. Also, like that it is easy for all generations to use. Love that all requests can be made online, helping to eliminate paper.
Cons: Would like to see more options for tracking employee hours as far as the reporting goes. Also, other features like tracking employees who work different positions, and being able to report on those hours. Also would like for it to track employee hours who no longer work with us anymore. Don't like that once the employee is removed from When I Work, all of their history is removed as well.
by When I Work on 31/01/2018
Thanks for leaving us a great review! We appreciate hearing from you!
I can definitely see how more advanced reporting and export features could be of use to you and other users. I will be sure to pass this along as a suggestion to our development team.
In addition, you can view the schedules and timesheets for past users by pulling up a 'Schedule Export' or a 'Custom Timesheet Export' and setting the filter to 'All Employees' so your deleted users populate on the report.
If you have any questions, feel free to reach out to our Customer Care team at [email protected] and they will be happy to help with whatever you may need :)
-When I Work Team
Reviewed on 08/05/2019
Comments: Schedule 30 to 40 shows a month across 12 performers is a lot to keep track of. WIW allows me to quickly assign performers to shows. The Notification to the Performers is great and the Reminder 2 hours or so before the Show is excellent... At one point we were doing shows every weekend and were using the OPEN opportunity. I would publish the date and time the opens would be published. Performers would be able to pick the show they wanted based on thier schedule. Being able too publish OPEN shifts in 1 push was very easy to do. I would fill an entire month of shows in about 15 minutes ... VERY efficient.
Pros: The monthly view give me the opportunity to see all scheduled shows and the assigned performer for each. So when customer calls with a specific data and time, I can easily confirm the opening and assign a performer to the show.
Cons: The ability to schedule repeating monthly/weekly events. While "every week" is ok, it does not allow for more complex calendaring such: as every 3rd Wednesday in every month, or every other Monday through out the year. This was a feature in the ORIGINAL WIW from 18+ months ago. There was a small ICON (an elliptical arrow icon) in the "TIME" dialogue box. When clicked it would allow for such complex scheduling ... PLEASE BRING IT BACK!!
by When I Work on 09/05/2019
Thanks for such a fantastic review! It's great to hear that your scheduling has been made more efficient through the use of OpenShifts. Thanks also for your feedback in regards to repeating shifts, we're always looking for ways to make When I Work more useful for our users.
Reviewed on 25/07/2019
Great software for teams of all sizes
Comments: I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.
- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use
- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.
by When I Work on 29/07/2019
Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!
Reviewed on 19/04/2018
When I Work does a great job @ scheduling basic & repetitive schedules & an ok job when it's complex
Comments: Scheduling of our complexity is more or less possible with this software. It would be a huge headache otherwise.
Pros: It simplifies communication with staff and freelancers, pushing updates to them en masse. It is an attractive UI and the app functions pretty well. Support is responsive and communicative.
Cons: The permission levels need a lot of work. They are limited and global so you really don't have much control over who sees what. You can't copy a shift from one week to the next, this seems kind of basic, especially if an event spans multiple weeks it's inconvenient to have to build the shift twice. It would also be nice to have the ability for someone to view a schedule at a location other than the one they are scheduled at...for example, someone in one office wants to see if someone in another office is scheduled to be available or not without showing up in that locations schedule. Currently this is not possible.
by When I Work on 19/04/2018
Thanks for taking the time to review When I Work! We are happy to hear that When I Work helps simply scheduling and communication for you and your team.
I will let my team know that you are interested in seeing more control over the When I Work permission levels, schedule views, and the copy shifts feature. Thanks so much for your feedback on this!
When I Work Team
Reviewed on 02/11/2018
Makes scheduling a breeze!
Comments: I love it! Have I said that enough? Give this software a try if you're in charge of scheduling any number of employees. They can have it as an app on their phones, too, so it's super easy for everyone to use.
Pros: I love this software! I manage 50 student employees, and until I discovered When I Work, scheduling them was the biggest headache! This makes it so easy. I have each of them input their weekly availability, and then when I go through each week to create our schedule, I can quickly see if someone is available for a certain shift. They can request time off, request to drop shifts and offer it to another student, and confirm shifts. I can't say enough good things about When I Work. It's easy to figure out and has made a world of difference in keeping our ambassadors accountable for their shifts.
Cons: I don't have any complaints about this software. We've been able to manage just using the free version that allows me to schedule shifts 10 days out, and it's been great. In the future I would love for our office leadership to approve using the purchased monthly subscription, but I'm so grateful When I Work has the free version because we've been able to give it a try and have found that it's an amazing scheduling tool.
by When I Work on 06/02/2019
Marie here with the Customer Care team. Thanks for taking the time to write us a review!
We love hearing that When I Work has made scheduling so much easier for you! I am glad you are using the availability feature and swap/drop feature to help schedule as well.
If any questions come up please reach out to us at [email protected]
Reviewed on 19/04/2018
When I Work was a game changer for our scheduling needs
Pros: This is a very user friendly software. We are able to quickly create, edit, and distribute schedules to our large staff. We love that the staff can quickly submit time off requests, send us messages about their schedules, and even drop/swap shifts if necessary, within moments of the schedule being published.
Cons: When I Work is a very proactive company, and they make software updates often. The only bad thing about this is that it can some time for us to adjust to changes that are made, and occasionally there are small glitches. But overall, I would say I am more satisfied that they are proactive in expanding what the software can do, than I am disappointed in these occasional issues.
by When I Work on 25/04/2018
Thanks for the review!
That is awesome to hear When I Work was a game changer for your team and that you are enjoying the ease of creating shifts and the time off and communication features too.
I appreciate your honesty about the software updates. We want to make sure we are meeting your needs so if you have any suggestions about how we can make the update process better for you and your team or if are any issues you would like us to look into, please contact us at [email protected] We appreciate your feedback and are happy to help!
- When I Work Team
Reviewed on 03/08/2018
When I Works works for me!
Comments: I do not have many employees on my schedule - only 10, but Incan whip up a schedule from scratch in 5-10 minutes.
It makes scheduling a simple task AND adds features like schedule templates open shift offering that are icing on the cake!
Customer support is responsive and very helpful.
Cons: I would really like a link to view an employee’s full availability directly from the weekly schedule. I have made a request, which was acknowledged in a very positive way. It hasn’t happened yet, though.
by When I Work on 06/08/2018
Thank you for taking time out of your busy day to review When I Work.
That is amazing you are able to whip up a schedule in 5-10 minutes using When I Work. I agree that the OpenShift and Shift Template features make things easier too.
I can definitely understand wanting to see availability while scheduling and I wanted to make sure you know that availability for employees does show on the weekly schedule page in the triangles you see in the corners of the app. If nothing is there, it is assumed the employee is available.
Here's a link to our guide that explains more about seeing availability when scheduling:
Thanks again for your kind words. If you have any questions don't hesitate to email us at [email protected]
- When I Work Team
Reviewed on 13/10/2017
Could not preform my job with out When I Work
Comments: I work on small and large project. When I work helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling.
Pros: Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.
Cons: I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.
by When I Work on 16/10/2017
Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day!
Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier.
Have a wonderful day. :)
Reviewed on 08/10/2018
Simple and Dynamic Scheduling
Comments: Overall a great and functional software, yet could certainly be cheaper to be more competitive.
Pros: Easily the most attractive thing about this software is the approachability and ease at which one can create a dynamic employee schedule as well as an open line of communication between employees. Everything about When I Work is very intuitive and malleable, and thus is a good solution for those operating a business.
Cons: The least attractive thing about this software is the cost of it compared to other similar products, and the lack of flexibility inherent in the availability of employee function.
by When I Work on 16/10/2018
Julia here, with When I Work Customer Care. I wanted to thank you for your thoughtful review! We greatly appreciate both your valuable feedback and the time it takes to let us know your thoughts.
In your comments, you mention the cost of the application. We do strive to provide the very best value through continued product enhancements and outstanding service.
While we do offer premium features at a cost based on the size of your account, we do offer a free version of When I Work with limited features that allows you to schedule up to 75 employees. More information on our free plan can be found here:
Please let us know if you have any questions by sending us a note to [email protected] Thank you again for the review.
-When I Work Team
Reviewed on 04/05/2018
I love this product, have looked at others that are similar but I still think this is best in class.
Comments: it is not THE answer to scheduling numerous part time staff around their shifts, but it is definitely than paper or excel spreadsheets. staff can access everything remotely and easily. Drop shift and pick up shift function is great. I have just started tracking hours and I really like that feature.
Pros: ease, functionality, rollover capability , copy and paste function, excellent customer support. Staff really like the app function of the software. I prefer to do things on desktop, I enjoy that. I can easily add/remove/assign staff as is necessary. I can block days easily. requests arrive immediately.
it is more expensive than other similar products.
I cannot limit each employee's availability (I called and tried, found a solution, not best, but still a solution)
by When I Work on 08/05/2018
Thank you for taking the time to provide your helpful feedback. I'm happy to hear that the ease and functionality of the app has made scheduling your team more efficient.
We appreciate your feedback on limiting employee's availability and will pass it on to the appropriate team.
If there's anything that we can help with, please don't hesitate to send us a note at [email protected]
Thank you again for your feedback!
All the best,
When I Work Team