--- description: Discover the benefits and disadvantages of Bugzilla. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bugzilla Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Bug Tracking Software](/directory/30090/bug-tracking/software) > [Bugzilla](/software/119057/bugzilla) # Bugzilla Canonical: https://www.capterra.co.uk/software/119057/bugzilla Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/119057/bugzilla?page=2) > Ideal for website developers, the bug tracking system helps users manage and track change requests, bug modification and more. > > Verdict: Rated **4.1/5** by 136 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bugzilla? On-premise issue tracking system that enables developers to manage and track change requests, bug modification, enhancement, issues, file modification \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 136 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bugzilla ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: Bugzilla is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Audit Trail - Issue Tracking - Project Management - Workflow Management ## Support Options - Email/Help Desk ## Category - [Bug Tracking Software](https://www.capterra.co.uk/directory/30090/bug-tracking/software) ## Alternatives 1. [Jira](https://www.capterra.co.uk/software/19319/jira) — 4.4/5 (15312 reviews) 2. [Asana](https://www.capterra.co.uk/software/120550/asana-pm) — 4.5/5 (13547 reviews) 3. [GitHub](https://www.capterra.co.uk/software/129067/github) — 4.8/5 (6155 reviews) 4. [TestMu AI](https://www.capterra.co.uk/software/170732/lambdatest) — 4.6/5 (543 reviews) 5. [Zoho Projects](https://www.capterra.co.uk/software/169455/zoho-projects) — 4.5/5 (856 reviews) ## Reviews ### "BugZilla Review" — 4.0/5 > **Abhishek** | *27 February 2025* | Computer & Network Security | Recommendation rating: 2.0/10 > > **Pros**: The interface of bugzilla is very attractive and useful for new users > > **Cons**: Sometimes it doesn't work properly when I open it first time > > Overall Bugzilla is very good platform to tracking the bugs as compared to other platforms ----- ### "BugZilla Review" — 4.0/5 > **Neha** | *5 February 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: It was easy to add in bugs and link it with ALM > > **Cons**: Filter and Bug searching can be improved upon. > > Its a good Bug tracking tool, easy to enter all the details ----- ### "Tackling Software Glitches with Ease" — 4.0/5 > **Derrick** | *20 May 2024* | Program Development | Recommendation rating: 9.0/10 > > **Pros**: We recently reported a problem with an app feature, and Bugzilla helped me provide all the necessary details for a quick fix. > > **Cons**: The interface is a bit old-fashioned and hard to use, especially for new users. ----- ### "Best tool for keeping development team and Support team on same page" — 5.0/5 > **Verified Reviewer** | *12 September 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: we are saas based software and provide 24\*7 support to our customers. Manytimes we receive bugs which we created on bugzilla and it is assigned to respective developer . This has streamlined our process . Automated email are sent to customers when bug is resolved. > > **Cons**: nothing as of now just one thing that software gets slow at time apart from this nothing i can think of > > It has help to reduce bad experience , earlier we reduce to forget about bugs but now we can keeptrack of all bugs ----- ### "Bugzilla for bugs" — 4.0/5 > **Sahil** | *24 September 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Bug management software basically used to create and track the bugs in the application . It chart and graphs feature is very useful to see the progress of the bugs. > > **Cons**: It is good but now their is many software who handle the bugs and project in single frame , so we do not need to purchase the software for only bug tracking. > > I have used it for almost one year and have very good experience for this bug tracking software. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/119057/bugzilla?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/119057/bugzilla) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data