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The automatic booking cancellation, thank you message, Website integration.
In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style.
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Perfect Booking Software for Aerial, Dance, or Fitness Studio
Comments: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.
Pros:
I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.
Cons:
It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.
Bookeo Response
6 years ago
Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes. Thanks again Shanno
Alternatives Considered:
Customer Service!
Comments: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.
Pros:
Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.
Cons:
I feel the tutorials could be more detailed and perhaps in video form.
Bookeo Response
last year
Thank you so much for the excellent review, Leanne! We are thrilled to hear that you are enjoying Bookeo and appreciate your feedback. We're here for you anytime. Shannon
My company is loosing a lot of money because of this application and no support
Comments: NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT.
Pros:
no pros.
Cons:
Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time. Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere
Bookeo Response
7 years ago
Hi Lana, I am sorry to read about the issues you are experiencing. You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour. Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers are required to scroll down a lot before they can see the booking widget. We highly recommend placing the widget at or near the top of the page. Additionally, our Technical Support Team tested the website page where you integrated the widget, and the widget loads in a fraction of a second. If you experienced delays in the past, these can occur if other scripts in your web page (such as the tracker you have for analytics) are slow in loading - this can slow down the loading of other elements in the page. If we can be of assistance, please do not hesitate to contact us. Shannon
I like it, but could use a few tweaks.
Comments: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.
Pros:
Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration
Cons:
Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.
Bookeo Response
2 years ago
Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon
Alternatives Considered:
Very happy customer for over a year!
Comments: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.
Pros:
1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!
Cons:
Nothing! Everything has worked great for me so far.
Bookeo Response
3 years ago
Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon
Very basic and no desire to improve
Comments: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.
Pros:
The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration
Cons:
You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.
Bookeo Response
4 years ago
Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon
Alternatives Considered:
Best software until, Vest value, Best Support
Comments: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.
Pros:
Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.
Cons:
Some options in the display could be improve like for the courses, Email automatization for teachers, some API.
Bookeo Response
4 years ago
Cedric, thank you for the great review! Please do not hesitate to contact us if you ever need help with your Bookeo account. Shannon
Alternatives Considered:
Not created for National business (NOT timezone friendly)
Comments: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.
Pros:
It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.
Cons:
No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.
Bookeo Response
4 years ago
Thank you for your review, Vanessa. Bookeo does not currently offer the feature to convert appointments into your customers' timezone, however, it can show the timezone of the booked appointment. As for the custom fields issue, please check your inbox. Our technicians checked your account logs and explained that you explicitly deleted those fields from your account settings on August 28. When you deleted the fields, the system showed you a message informing you that all data related to those fields was going to be deleted, and you decided to proceed with the deletion. Shannon
Alternatives Considered:
Fancy cover, hollow on the inside
Comments: Calendar scheduling and reminders should be simple, bookeo makes it difficult.
Pros:
Information about appointments and clients were accessible.
Cons:
Clunky and not intuitive. Too many screens to make one appointment, and the messaging was not consistent.
Bookeo Response
4 years ago
Hi Frederick, I read your review and I am sorry to read that you are not fully satisfied with Bookeo. Creating a booking from your dashboard is very easy and requires you to click on a time on a resource's calendar and select the service. If you are creating a booking for an existing customer, you can use the autocomplete function to select the customer, or you can input details of a new customer. Your customers can simply select a service, a date and a time for the appointment and provide their details. Email and txt reminders are automatically sent by the system. If you need any assistance with our system, please contact our support team at [email protected]. They will be more than happy to help. Shannon
Great for scheduling sports classes
Comments: Very good experience. Its ability to customize everything made it very useful and customers found it easy to schedule and manage classes.
Pros:
We used this to schedule archery classes. It was very easy to use and I loved how customizable everything was. Being able to create private classes and send out the link for payment was very nice. I also liked the ability to ask if the customer wanted to buy add-ons at the time of registration.
Cons:
Bookeo is amazing as an online scheduler but a little more difficult to use in-store. I wish there was an option to add waivers.
Bookeo Response
last year
We are grateful that you took the time to leave us a great review, Christina. Your feedback helps us to improve Bookeo for everyone. Thank you again Shannon
Happy Customer
Pros:
I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero
Cons:
There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.
Bookeo Response
2 years ago
Hi Jacob, Thank you so much for taking the time to leave an excellent review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Shannon
We are a medical facility and Bookeo is by far the most versatile solution for running an office!
Comments: Everything under the Sun - and it always WORKS!
Pros:
Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!
Cons:
I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!
Bookeo Response
7 years ago
Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon
Bookeo
Comments: I love Bookeo as I can use PayPal, have payment option to chose from and a modern, professional booking page.
Pros:
I love the modern looks of the booking page and use of my branding colours and images. It looks modern and professional with easy instructions for clients booking online to follow. The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive. Bookeo's booking page is fantastic and looks clean and modern and easy to use. Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing.
Cons:
At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times. I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, Bookeo is not on Zapier.
Bookeo Response
3 years ago
Thank you so much for taking the time to leave this amazing review, Leah. We are thrilled that you like Bookeo's highly customizable, modern and professional interface as well as our simple pricing and our technical support! Please do not hesitate to contact us if you need any further assistance. Thank you again, Shannon
Great Customer Service
Pros:
I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately.
Cons:
At times, I find the product hard to use. Bookeo is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do.
Bookeo Response
6 years ago
Thank you so much for the review! We're always focused on delivering the best possible customer service, so hearing that it's been working for you makes us happy. We also appreciate the feedback and your suggestions for improvement. If there's ever anything we can help with, please don't hesitate to reach out! Shannon
Alternatives Considered:
Decent software that could offer more features
Comments: Overall it’s fairly good software, but there is always room for improvement.
Pros:
This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.
Cons:
We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.
Bookeo Response
4 years ago
Hi Tami, thank you for taking the time to write this review about Bookeo and how it can benefit escape rooms. We also appreciate you choosing Bookeo not only for its features, but also for its pricing model. Unlike some of our competitors, Bookeo does not charge fees to your customers. We only charge a low monthly fee. If you have any questions or need assistance, please do not hesitate to contact us. Cheers Shannon
TERRIBLE! TERRIBLE!! TERRIBLE !!!!
Comments: WHEN YOU START YOUR BUSINESS ONLY
Pros:
NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.
Cons:
THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....
Bookeo Response
7 years ago
Hi, I reviewed the email threads sent to our Technical Support Team and I can see that we did provide answers after a few minutes after we received your emails. It appears that you were having an issue with PayPal, not with Bookeo. As our Technical Support staff members explained to you, Bookeo is integrated with PayPal and the integration works well for all our customers. However, we cannot provide support for PayPal, this is why our staff members asked you to please contact PayPal support. Upon checking with PayPal on our end, they confirmed that the agent that spoke with you gave out the incorrect information regarding PayPal Standard. I believe you should have now received a call from PayPal to example how Standard really works. I trust that the issue has now been resolved. Regards Alice
Outstanding Support
Comments: RUNS my business. Extremely satisfied.
Pros:
Full featured, mature software product.
Cons:
Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients.
Bookeo Response
4 years ago
Wow, thank you for taking the time to write this amazing review, Terri! We are absolutely thrilled to hear that you are extremely satisfied with Bookeo and that it runs your business. Please note that you can send two reminders to clients: one email reminder and a TXT reminder. Thanks again, Shannon
Soooo glad I switched!
Pros:
Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away. Sherry Escape this boise
Cons:
Honestly, so far nothing and Ive been using it for a year.
Bookeo Response
4 years ago
Hi Sherry, Thank you for your review and for choosing Bookeo. It's great to read that you are happy with our low, fixed monthly fee and that you appreciate not being charged commissions or consumer fees. Please do not hesitate to contact us if you need any assistance. Thanks again Shannon
Bookeo delivers an amazing product!
Comments: The Pacific Marine Mammal Center is thrilled with Bookeo's online scheduling and reservation system! It has been very user friendly on both the administrative and customer ends. We were able to successfully integrate it onto our personal website as well as other social media pages very easily. The customer support has been fantastic as well! We have reached out several times and the Bookeo support team (especially Marcia Murphy) always answer the question fully, with supporting examples, within the hour! Bookeo also offers several features and functionality that allow us to make each of our 10 programs unique. Something that could make Bookeo better would be changes to its aesthetics. Overall, the product is reasonably priced, easy, and multidimensional and we would recommend it to any organization or user!
Pros:
Ease, Features & Functionality, Customer Support!
Cons:
Aesthetics. It would be a nice to be able to change the look and feel of Bookeo on our websites to match certain colors and themes.
Bookeo Response
8 years ago
Hi Ramiro, Thank you so much for taking the time to write this review about Bookeo. We are currently working on a new UI. In the meantime, you can customize the look and feel of Bookeo with CSS. Our Technical Support Team will send you an email with instructions. Suzanne
Happy customer for more than the 6 years
Pros:
We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable!
Cons:
The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.
Bookeo Response
5 years ago
Thanks for the great review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Do not hesitate to reach out if you need help! Thanks again, Shannon
A simple, but effective booking software
Comments: It was great and I loved it
Pros:
I loved that the software was great at tracking changes made to bookings and seats
Cons:
It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.
Bookeo Response
6 years ago
Tammy, thank you so much for the detailed review! Bookeo already offers a feature that allows your customers to change their bookings online. I will ask one of our technicians to reach out to you to explain how to enable this feature in your account. Thanks again, Shannon
Perfect Tour Guide
Comments: My overall experience was very good in Bookeo. I really don't have any issue with the product. The only thing is they could have made better UI.
Pros:
I am a part-time event organizer. I am searching best site for organizing people through the internet. Somehow I hear about Bookeo. This makes me connect more people to my camp activities. The main thing is the CUSTOMER section. We can able to add and edit customer information and able to import contacts from various options like AddressBook, Vcard, Spreadsheet. They have tons of options for marketing our business.
Cons:
Need to make a more responsive User Interface in the Calendar section.
Bookeo Response
3 years ago
Hi, Thank you for posting this review! We are thrilled to hear that you are happy with Bookeo and enjoy its integrated marketing features. We have recently released a new dashboard UI. You can switch to the new UI with a couple of clicks. Thanks! Shannon
Tim review
Comments: The best part about the service is the customer support, being able to email and getting back a response very quickly Without us having to schedule an appointment just to talk to somebody, has been the most positive thing for us. every time we email we have a response within 10 to 20 minutes.
Pros:
Tech-support and ease of scheduling ................
Cons:
So far so good, not to much to complain about
Bookeo Response
4 years ago
Thank you for posting this amazing review, Tim! We are happy to hear that you've found Bookeo easy to use and that you love working with our amazing Support Team. Thank you again, and never hesitate to reach out! Shannon
Simplifies a Complicated Process
Comments: We are so grateful that Bookeo allows our clients to easily view studio space availability at a glace, make reservations , and pay for the those reservations with a credit card, which they were not able to do previously.
Pros:
Bookeo helps me keep track of all our studio reservations. With Bookeo, our clients now have the ability to reserve the studio space, and they can also pay for those reservations all in one place.
Cons:
With so many features and options, it took me and our staff a little longer than usual to get accustomed to the interface.
Bookeo Response
5 years ago
Claire, thank you for the detailed review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Cheers Shannon
Great service, backed by great service.
Pros:
Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.
Cons:
Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).
Bookeo Response
8 years ago
Hi Brennan, thank you for your great review. Please do not hesitate to contact us if you need assitance. Our team are always happy to help with any of your queries. Regards Sarah