Flexera FlexNet Manager Suite Reviews

by Flexera

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Average Ratings

  • Overall
    4.4/5
  • Ease of Use
    4.1/5
  • Customer Service
    4.3/5

About Flexera FlexNet Manager Suite

Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid

Learn more about Flexera FlexNet Manager Suite

Showing 11 reviews

Garth H.
National Software Asset Management Consultant
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/04/2018

"FNMS is a pivotal tool for successful management of licensing contractual and financial risk."

Pros: - Extremely accurate inventory data using the included Inventory Agent,
- Excellent public cloud recognition and application of corresponding product use rights,
- Integrates with an extensive range of third party software (inventory sources, CMDB technologies, publisher license management tools, etc),
- Excellent support from Flexera including adding new applications to the recognition library upon request,
- Great new BI functionality with customisable dash boards and visualisations,
- Enables significant cost avoidance and cost minimisation through reclamation of unused software and purchasing based on accurate software deployment and usage data,
- Provides recommendations on changes to use rights according to software publisher licensing changes which you can accept or reject based on your specific contract terms/rights,
- Feeds in to security activities by provides End of Support and End of Life dates for a wide variety of applications to help with planning of application upgrades and patching, and configurable application black and white lists to easily report on unauthorised software installations,
- Best results require SAM integration with business processes including Change Management, SecOps, ITOps, Project Planning, and Procurement in order to best manage financial and contractual risk. The information the platform provides makes this integration key to a variety of business objectives in relation to commercial risk and budget control and predictability.

Cons: It can take some time to get familiar with the extensive features and capabilities. There is a range of powerful features which customers may not be aware of which can deliver significant benefits to the business. Report customisations can be complex but are useful when done right, and the additional Cognos/BI platform provides additional and powerful dash boards and analytics.

  • Reviewer Source 
  • Reviewed on 05/04/2018
David J.
CEO
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/12/2016

"The REAL way to SAVE on Software."

Comments: We have been using the FlexNet Manager Suite for the past 4 years in a number of customers and situations. We have seen the product evolve from a desktop tool into an Enterprise Software Management solution cover a vast number of Server based software titles and complex measurements. We have experienced other so called SAM tools and they are still lack the overall flexibility and technology integration which is required in a real SAM practice. FNMS does not do everything, but it fits in well with most software vendor discovery tools and fills the gap of the major software vendors today and covers approximately 80-90% of the spend in most companies. This one fact makes it a must for any organization who is serious about implementing a SAM Practice and providing real and immediate savings to management.

Pros: Completness - many Adaptors to many common discovery tools making it easy to implement.
Flexible - Software can be managed, modelled and measured across all variations of metrics
Openness - the application allows open access to tables for complex reporting and dashboards where required.

Cons: there needs to be some consistency applied across all publishers. it is quite clear is some parts of the product that certain publishers like Oracle and Microsoft operate different. this is especially difficult in license scoping of Oracle. this could be improved.

  • Reviewer Source 
  • Reviewed on 05/12/2016
Sekhar S.
Technology manager
Oil & Energy, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 05/12/2016

"Products are good but Flexera known for worst customer service"

Comments: I have not seen any technical customer service which is more worst than Flexera For high priority tickets to they don't respond 15 days.

Pros: Nice and easy to use

Cons: Worst customer service

Vendor Response

by Flexera Software on 06/12/2016

Based on responses from over 10000 individual surveys returned, our average customer satisfaction for Support Cases is currently at an all-time high of 92%. We attribute this to our hiring and retention of high quality engineers ¿ our average tenure in the Flexera Technical Support team is now over 7 years with many of our most senior engineers having been working with our customers for nearly 20 years, providing rapid problem solving and subsequent resolution. We¿d love the opportunity to address your concerns.

  • Reviewer Source 
  • Reviewed on 05/12/2016
Mark M.
Manager, Commercial Licencing
Utilities, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/04/2018

"A tool that meets all needs both in Licence Financial and Compliance management"

Pros: Flexera has the capability of providing an end-to-end solution for IT supplier contracts from management of Budget, payments (licences and support & maintenance), entitlements, deployment position and compliance. As a whole of IT solution, I don't believe there is any other tool on the market that approaches its capability

Cons: Further development is required around IT financial management, e.g., Flexera doesn't understand a company's financial year. Also, it needs its own (independent) licence SKU database to allow for licence SKU lookup and modelling. Further flexibility in the user interface to allow for non-essential fields to be turned off (not displayed). It needs batch reporting capability of errors reported online, e.g., this licence isn't covered by support and maintenance. Enhancement in the reporting interface to allow for further joining of tables, e.g., reporting on Responsibility assignment or Third-Party vendor assignment. And it needs a discovery agent for when new non-windows servers are created that are missing Flexera agents.

  • Reviewer Source 
  • Reviewed on 05/04/2018
David J.
SAM Manager
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 04/04/2018

"FNMS is a very flexible and powerful product"

Pros: The power and flexibility of the tool allows almost anything to be achieved for SAM. The ability to build manual inventory, applications and licenses is especially powerful. whilst the Business adaptor allows most metrics to be measured and updated.

Cons: It does take a while to learn the product and that is most likely its largest downfall. The product also needs to change the dashboard as this does not represent reality and often provides a negative view of the position. This is often perceived as a failing of the product by management.

  • Reviewer Source 
  • Reviewed on 04/04/2018
Ivan G.
Manager
Accounting, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/12/2016

"Software Asset Management and Compliance Single Source of Truth"

Comments: I use Flexera currently and also at my previous employer. There is no better way to get ahead of the compliance curve to view your software landscape. This software pays for itself in soft and hard savings. The ability to go from big picture to individual compliance is quick and easy. The ARL is the "secret sauce". The ARL provides that security of no matter what the software companies do with their license models Flexera will keep you up to date with those changes, and in some cases tell you how to manage your landscape better

Pros: The updated ARL providing comfort with the changing licensing landscape.

  • Reviewer Source 
  • Reviewed on 05/12/2016
Ryan J.
Sr System Engr Staff
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 04/04/2018

"FNMP continues to be sought out as teams discover its broad view backed by drill down details."

Pros: Easy interface to navigate. Good control over who can see and do what. Easy to understand dashboard with drill down details provides the ability to see the big picture and back it up with fine detail.

Cons: You really have to understand the license models of your vendors. Big vendors can be particularly difficult. The steepest learning curve is in how to properly model vendors licensing.

  • Reviewer Source 
  • Reviewed on 04/04/2018
Adrian R.
SAM Technical Specialist
Information Technology & Services, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/04/2018

"Exelent support and work with Flexera products"

Pros: It's very robust, but how ever in a big enterprise enviroment with more that 100k clients, you can run in some tricky problems, but the professional services will help you to do the best implementations.

Cons: I'm more on technical implementation, so I can't give my opinion about costs. But from my undestanding there is a fair price and the license is very customizable and fit customer need

  • Reviewer Source 
  • Reviewed on 04/04/2018
Verified Reviewer
Senior Consultant
13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 04/04/2018

"Implementation is simplifying over time. The web user interface is easy to use."

Pros: A highly useful platform to build an IT asset management system on. Once integrated with business processes, the tool can easily provide compliance position information without extensive effort.

Cons: Implementation documentation remains overly complicated in some places, and frustratingly sparse in others.

  • Reviewer Source 
  • Reviewed on 04/04/2018
Joshua G.
Software licensing management
Computer & Network Security, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 05/01/2020

"Great product for wide range of options "

Comments: All in all this has been a great tool for the purpose we needed it for but the overall install time was extremely high

Pros: The software covers a large variety of software platforms reducing the number of application you need for tracking.

Cons: The install process is very difficult for large enterprise networks and masking options are limited.

  • Reviewer Source 
  • Reviewed on 05/01/2020
Jeff V.
IT Asset Management
Insurance, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/12/2016

"SAM Leader"

Comments: Tailored to effectively manage software portfolio. FlexNet Management Suite understands today's software license agreements and provides a clear view of your compliance position for each application. Regular updates on software discovery, licenses, and publisher SKU changes keep you up to date.

Pros: Tailored for software management

Cons: Occasionally need to work-a-round in order to accomplish the desired outcome

  • Reviewer Source 
  • Reviewed on 05/12/2016