Reviewed on 20/08/2018
A Secret Jewel
Jorge rene A.
Comments: Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it.
1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support
- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.
Reviewed on 14/02/2019
Brilliant!...All in one solution for Internal communication and project management
Comments: We are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using.
Pros: - Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple - Implementation and learning of the software is very easy and that's what our staff loved about it - It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose - Brilliant within the company social feature. - Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say
Cons: - There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great - Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that. - Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself. - It would have been great if they had a training scheduler or calendar management feature.
Reviewed on 21/05/2018
All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals
Pros: *Functionality Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person *Ad-dons Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer. *UI Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work *Customization Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes
I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems
Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.
Reviewed on 09/02/2016
Excellent value and overall feature set, just needs a bit of polishing the rough edges.
Paul anthony S.
Comments: I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat limited compared to the web version, but for most offices, I can't imagine this is a big deal. I really haven't used the CRM or telephony options, so I can't comment on them.
Pros: 1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.
Cons: 1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.
Reviewed on 31/07/2019
Manual CRM That Takes As Long As Excel To Imput
Comments: I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Pros: It is very customizable and can get hard data turned into a spreadsheet.
Cons: Everything is manual input. Even the custom options do no have ease of use. There are glitches all the time to make you need to re-input data. All the extra applications they have are impossible to navigate. Customer Service was terrible at helping up recover our lost address for prospects and customers. You basically have to code to get what you want from this CRM.
Reviewed on 16/03/2017
It does a lot, maybe even too much!
Comments: This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.
Pros: The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.
Cons: Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.
Reviewed on 26/03/2019
Best Project Management tool for teams
Comments: My overall experience with Bitrix24 is very good. It helps me and my organization to track every project very efficiently. We use this application on daily basis. This is one of the must have application for every team.
Pros: I like Bitrix24 because it provides lot of features in the free version itself like Kanban and Gantt. I really like the user interface and the custom background options and specially the video theme. It also provides the inbuilt drive storage, So I can store all my files there. The messaging feature helps me lot to chat with the teammates. The tasks is one of the best feature that Bitrix24 provides. You can add observer, responsible person in particular tasks. The commenting section of the tasks helps to provide real time feedback and queries. Also, the application for various platforms helps me to track everything. The efficiency feature is a very good feature, it shows how efficient you are with your tasks. It also has an integrated web mail that helps me to read all my mails right in Bitrix24.
Cons: The notification system of the application is little annoying because whenever I log in, I see the same notifications again and again sometime. So that needs to be fixed.
Reviewed on 24/04/2019
‘Bitrix24- Feature packed ERP’
Comments: My experience is Bitrix24 have reduced physical and psychological stress of the team members and management thereby giving the opportunity to utilize saved time for additional responsibilities. Most importantly Bitrix has brought happiness and privilege for team members.
Bitrix 24 is a feature packed ERP that has thought deeply about Project Management. It comes with built-in extra features found in ERPs making it a versatile tool for operational efficiency. Features such as project management tasks, Gantt charts, task dependencies and checklists etc shows each team members responsibility from the start to completion of their tasks and the easy to follow graphical representations helps in easy comprehension. The management has the privilege of monitoring the progress and take timely actions where necessary. Exchange of information and ease of communication among team members such as through sharing of important mails in one platform contributes for efficiency and achievement of schedules. All these features contribute to improve team efficiency thereby get maximum productivity of employees and successfully deliver customer orders within the scheduled time frames.
Since Bitrix works on multi platforms project members have the ease of access in different locations and under diverse situations.
Cons: Haven’t come across serious issues within my environment.
Reviewed on 06/06/2019
bitrix 24 Morden marketing
Comments: cold calls, routine calls, call tracking, voicemail recordings and monitoring of workers phone usage from the office its better than using service providers like econet and netone
l had a chance to use bitrix24 at an internship for cold calling to customers
it recognizes and picks up old numbers from previous calls which is handy when you are making bulk calls
it allows for other incoming calls whilst you are own call, recording of phone conversation and keeping of a list of contacts
its the good to go platform if you have WiFi and you need to do bulk calls
it allows web conferencing which is just great at a work place.
its easy to use too, and you don't need to maintain anything at all
it can be configured to give voicemail and instructions to clients
you only need headphones, and a computer it does not necessarily require a telephone to make calls
one can monitor calls directly at the workplace, no need to wait for the service provider to give you a call log at the end of the month like we used to do with Telone and other Zimbabwean service providers
Cons: it is an expensive software to maintain
Reviewed on 20/07/2018
Powerful, but not very easy to use
Comments: It keeps us organised and lets us record and follow up on all leads.
Pros: Bitrix offers great functions - essentially everything you could need from a CRM and it's easy to upgrade / bolt on things. It helps us stay in sync across our team and keep track of everything that's going on. It integrates with MailChimp and a number of other platforms we're using, which is convenient.
Cons: Even though we've been using Bitrix for a good while now, we have the feeling that we've only really scratched the surface. The UI takes some getting used to and there are simply a lot of functions. The invoicing module is poor - or we haven't figured out how to configure it properly yet. The task management module, while overall good, is somewhat confusing when it comes to setting up regular / repeating tasks.
Reviewed on 13/08/2018
The best growing CRM you didn't know about
Comments: Just like my title, this is indeed the BEST CRM you didn't know about!!!! Free or paid!!!
Pros: It has more to offer than most CRMs out there, especially more than paid ones like Salesforce. You get your customer base tracking, CPQ, intranet, project and task management, and more. The best part is that most companies can use the free version to do everything. I used it with my last business which I had for 5 years, at which I had 8 employees, with 5 affiliates in other countries, and never needed to upgrade to paid version.
Cons: If you run into any issue with their app, they will make you upgrade, even though the very basic notion of installing and logging in shouldn't be a $39/mo cost for life. I feel this should be most basic working need.
Reviewed on 08/04/2019
Bitrix is a useful tool to track the day to day activities and tasks.
Comments: Business is used as a tracker to monitor and make business decisions on the time taken for a specific task and it gives a motivation for continuous Improvement and it increase efficiency and effectiveness of the organisation.
Pros: This is a useful tool to assign projects to employees and to track the work done by them, using Bitrix24 we can give a specific timeline to the employees to finish the task and monitor the day to day task done by the employees and day to day man hours spend for a specific task. The managers would be able to monitor the status of the Ongoing Projects and analyse the reasons behind certain delays. It also a useful tool to calculate the cost involved by calculating the hours spent on the work. It is easy to transfer it in to an Excel sheet and view the overall summary.
Cons: Sometimes if there Internet Problems the task will not Capture. If there are finished Projects they should be able to classified as successfully completed projects Instead of deleting them all together. sometime there is problems in setting the start time.
Reviewed on 10/09/2015
All-In-One Business Solution
Comments: We are a SaaS business who specialize in the auto side of Credit Unions. We were looking for an all-in-one solution for Sales, Customer Management, Client Tracking, Task Management, and chat. I tried services such as Asana for task management, Uber Conference for voice and video calling, Slack for team chat, and Sandglaz for project management. All of these were replaced by Bitrix24. Although, I do like Slack better for team communication. Since Bitrix has everything else we need for business, It doesn't make sense to use a whole new program just for chat.
Pros: Everything is in one place. No switching through multiple applications throughout the day. It's easier for non-tech savvy people to get involved with. Mobile app to keep everything with you as you go.
Cons: Desktop website isn't very responsive (i.e. when you resize the window). Using the snap feature of Windows with Bitrix open on the web isn't very productive. Usually I have to keep it full screen to make it usable. It's difficult to have conversations within Bitrix24 and still do other things. Bitrix24 makes the chat screen take up the whole interface and you have to exit the chat before doing anything else. Fortunately they have a external download of their chat program so this isn't much of a problem. It's still a pain to have to download it separate. The interface could use some updating. It's a little "clunky" in my opinion. Although you can set deadlines on your tasks, it doesn't automatically let you know about them unless you log into the program or set a reminder manually. The spell check isn't really spell check as we know it. It will tell you a word is wrong (using red squiggles) but it won't give you a right click menu to correct it, and there is no other way I have found to correct it within the program. You must search the word in other programs (I use Google) to see the correct spelling of the word.
Reviewed on 19/02/2019
Pretty good CRM, but not necessarily the best
Pros: It's got a lot of things going for it! A chat system, Kanban boards and task-management, work-time management, and even a cloud service that is a boon for any enterprise use. It's hard to imagine working without it.
Cons: ...But it's not perfect, and is not the end-all-be-all when it comes to CRMs. For example, its application could use some improvement, considering -- despite its desktop installation -- it still requires you to sign in with your web-browser to use many of its features besides chat and sync. Its "Knowledge Base" also isn't a good alternative to Nuclino or even a custom setup of MediaWiki / XWiki. Its Automation is also lack-lustre and not easy to use. Its worktime management is also pretty buggy, so we just ended up replacing it with a fingerprint scanner to manage it. Ultimately we end up making very few uses out of thing service, such as for chat and cloud, despite its many offerings. Even though we end up relying on those few uses.
Reviewed on 05/12/2018
A very robust project management software
Comments: We have been using them to control mostly the task management in the different IT solutions we are developing in the day to day jobs. And it has been very effective so far. The tool itself is very well done, well supported and flexible. It saves a lot of effort on the team to control the status different projects.
Pros: Its very robust and it has a lot of flexibility, you can use all the tools or just what you need out of the box, from project management tools, to CRM, payments and chats. You can pay it for more capacity as it connects with several cloud solutions, and it let you customize more things as you need them.
Cons: It has a lot of tools integrated and can be easy to get lost in them. At the beggining is almost overwhelming and mostly useless to have everything in there, the tools become more useful as you grow and start using them.
Reviewed on 13/01/2018
Bitrix is a cool tool for Freelancers and entrepreneurs
Comments: Time efficienty
Pros: I know bitrix 24 since their first days. I was one of the first user in Germany and i really Like to work with bitrix 24. I am in the Consulting and marketing business...i have for every of my customer an Account to bitrix 24. They can see what happens in their project and what will happen next and what are the actually to do s.... without to phone or message all the days or too much...it offer a cool system to work efficienty
Cons: Price structure. I would love to see a price table for all categories of business. Little companys or Freelancers with small budget can t pay 499 ..only one idea
Reviewed on 19/09/2017
Excellent for team work
Comments: Time saving; wonderfull tool to keep my business organized; easy communication between teams and task creating.
Pros: We've been working with Free plan Bitrix for a few years. The free plan is one of the best in the market for small business like mine. We work in shifts and its important to easily communicate between all our team. Bitrix has saved us lots of time and has been keeping everything organized and error free. It's very complete for a free plan. I love it.
Cons: This is a free plan so of course there are some features missing, however that's expectable. I think it could be more user friendly do Administrator.
Reviewed on 22/10/2018
My Experience Using Bitrix24 As a Team Communication Tool
Bitrix24 is a company intranet platform that can be used for multiple kinds of teams and functions. I tested it as part of a company beta group to see if it was a tool we could use for our team communication.
The things I like about it the most are the:
- Social network like updates on the Activity Stream are helpful for keeping a team up to date and keeping communication active.
- Email can be integrated into Bitrix24 using Yandex if you want to have one place to view all your communication.
- Group chat works great whether you use the app or the site itself.
- Applications can be integrated to make it more functional. This is always a plus especially since most businesses use multiple platforms to do different things.
Cons: Being able to set up a website, manage your CRM or use it as a team management tool is great though Bitrix24 sometimes tries to do too much, CRM, sites, team management etc, I think it can do a lot of things well independently. That is probably my biggest con. In recent times it has become more of a CRM platform, so this has affected other potential use cases. If there was a way to customize and configure Bitrix24 to your specific use case, it would be more effective in my opinion.
Reviewed on 26/06/2019
Comments: A very good application for an organization with branches. the Time Attendance helps us track people across branches. Daily reports are available to the managers in one go. All in all its a very good application but expensive. request to give worktime and report module as an individual module to purchase.
1. Excellent Worktime and reports module
2. Face based sign in and helps us as we have multiple locations. One centralized data center.
2. Easy to use
3. CRM work flow
4. Easy Integration using API's
1. Module wise Pricing
2. Very Costly
3. Please include worktime and report module in free or make it a single module subscription.
Reviewed on 23/07/2019
Many features - not clear use cases
Comments: The overall experience is positive, but it is not easy to use all the functions as they are not interoperable with each other (example: project management with CRM)
Pros: It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.
Cons: Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.
Reviewed on 27/08/2018
Excellent service with extensive integration capabilities
Pros: In this CRM, there is an open-line widget that connects all the clients' calling channels and it's free-no extra service like jivochat or callibri is needed, which is very encouraging. Developers also took care of the possibility of integrating the system with other services, mail clients, etc.
Cons: It is difficult to master CRM without the assistance of a third-party specialist, especially since developers offer two options: a boxed version of the product and a cloud version.
Reviewed on 19/02/2018
Functional program that saves time
Pros: Many useful features, it is easy to configure and that turned out to be very convenient - built-in ip-telephony. A free fare has enough opportunities for full-fledged work. Significantly increases productivity and saves time.
Cons: But not every employee understands immediately what is what, it is necessary to undergo training. Only then will there be a positive dynamics and result from the use of the program. Well, with those support it is not always possible to quickly solve errors.
Reviewed on 21/11/2018
Outstanding platform consisting of multiple functions.
Comments: Bitrix 24 is no doubt excellent customer relationship management software indeed. The best part of this software is that it can be accessed anywhere on cellphone just by having mobile application.
Pros: This software seems to be a blessing for our company as it fulfills the requirements of our company all under one roof that may be letting us able to organize projects as well as work flows in a most probable way. Love its searching ability. It lets people to sort out registered information that was recently organized by the company. It consists of all the features more than your expectations. It is all in one platform comprising the best solution for task management, time management and project management.
Cons: Although Bitrix 24 is fulfilling our business needs but one of the flaw is that it's user interface is not good enough. It should be improved. I hope its team will take this issue in consideration and the future of Bitrix 24 will be bright. It cost should be reduced so that people can easily utilize it for small organizations as well.
Reviewed on 11/06/2018
Offers a lot. Fails on the delivery though.
It has project management.
It has call management.
It allows for creating custom fields (but not key values).
It has an option to self-host.
Their cloud server is slow, enough so that worker productivity suffers.
Their customer service is poor.
The user interface is ugly.
The learning curve is steep with poor documentation.
Their self-hosting option is very expensive.
You must connect to access the CRM; i.e., there's no offline access, no ability to lock and batch process.
Reviewed on 12/10/2018
A Program That Provides Multi-Functions For Your Needs
Pros: With my line of work, I’m always being asked for advice on what affects the economy, what are wise investments and the future trends. I get to meet clients organically at events, parties, intimate gatherings and even at the grocery. Work is a big part of me and I always want to excel with what I do. I have to give credit to Bitrix24 because it has made my job more rewarding. This programs offers an extensive list of features, but what I use most are the document management, project management, quoting, team communication, workflow management and proposal management features. I’m truly amazed with this program.
Cons: I have no problem with this program, but I think other people may find that too much choices provide confusion and not everyone will want to use all the services they offer.