---
description: Discover the benefits and disadvantages of ServiceTonic.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceTonic Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ServiceTonic](/software/112516/servicetonic)

# ServiceTonic

Canonical: https://www.capterra.co.uk/software/112516/servicetonic

> Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ServiceTonic?

ServiceTonic targets small and medium size enterprises as well as enterprise departments that want to easily and effectively automate their IT and not IT support services with a strong ROI.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceTonic
- **Founded**: 2009

## Commercial Context

- **Starting Price**: €20.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contat ServiceTonic for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Catalan, Czech, Dutch, English, European Portuguese, French, German, Italian, Korean, Polish, Portuguese, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 47 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Asset Tracking
- Assignment Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Catalog Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Complaint Monitoring
- Compliance Management
- Configuration Automation
- Configuration Management
- Contact Management
- Customer Database
- Customer History
- Customer Support
- Customisable Forms
- Dashboard
- Feedback Management
- For Insurance Industry
- IT Asset Tracking
- IT Reporting
- IVR
- Incident Management
- Inventory Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Mobile Access
- NPS Survey Structure
- Process/Workflow Automation
- Real-Time Monitoring
- Release Management
- Remote Access/Control
- SMS Messaging
- Sales Pipeline Management
- Self Service Portal
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Ticket Management
- User Management
- Version Control

... and 48 more features

## Integrations (1 total)

- DoneTonic

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews)
3. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
4. [HelpDesk](https://www.capterra.co.uk/software/185973/helpdesk) — 4.6/5 (180 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1758 reviews)

## Reviews

### "ServiceTonic Software for IT Management" — 4.0/5

> **Domenec** | *18 November 2014*
> 
> The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

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### "ServiceTonic es una buena solución ITSM que además se puede utilizar en otros ámbitos de gestión como los Servicios Generales." — 5.0/5

> **Adelardo** | *20 April 2026* | Primary/Secondary Education | Recommendation rating: 9.0/10
> 
> **Pros**: ServiceTonic es fácil, pero potente. Se adapta perfectamente a nuestro entorno distribuido de soporte con múltiples centros, cada uno con su Entra ID.
> 
> **Cons**: Alguna vez no hemos aprovechado alguna de las funcionalidades por desconocimiento, pero la verdad es que se nos ha adaptado siempre bien a nuestras necesidades.
> 
> Empezamos a utilizar ServiceTonic en el ámbito de la Gestión TI para prestar soporte y mantener el inventario de los activos, posteriormente hemos ampliado su uso a la gestión de los mantenimientos de nuestros centros educativos para tareas correctivas y preventivas. La aplicación siempre nos ha dado buen resultado y el soporte recibido por ServiceTonic ha sido excelente.

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### "Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva." — 5.0/5

> **David** | *8 January 2025* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Servicetonic tiene diversas ventajas:
- El servicio web no requiere instalación y las funcionalidades son completas. Es accesible desde cualquier dispositivo.
- Total personalización y adaptación a los flujos de trabajo de la empresa.
- Autogestión y autopersonalización para tener máxima eficiencia.
- Es muy sencillo de utilizar.
> 
> **Cons**: Nada en especial, Servicetonic realmente tiene un valor enorme para la organización.
> 
> La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata.
El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos.
A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario.

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### "ServiceTonic – Un gran aliado para la Atención al Cliente y la Gestión TI. Muy configurable, orientado a la productividad y satisfacción del usuario." — 5.0/5

> **Chove** | *21 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Flexibilidad y facilidad de configuración. Llevamos más de 10 años con ServiceTonic y siempre que hay una nueva necesidad encontramos la forma de automatizarla con ServiceTonic.
> 
> **Cons**: Por decir algo, la documentación a veces no es todo lo precisa que debería, pero el soporte prestado por ServiceTonic lo compensa.
> 
> La experiencia es muy satisfactoria. Es una herramienta crítica para el día a día de nuestra organización tanto en ámbito de Atención al Cliente como de Soporte Interno de TI.

Nos permite un alto nivel de integración con otras herramientas corporativas facilitando la automatización de procesos adaptada a nuestros flujos de trabajo.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/112516/servicetonic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/112516/ServiceTonic/> |
| en-AE | <https://www.capterra.ae/software/112516/servicetonic> |
| en-AU | <https://www.capterra.com.au/software/112516/servicetonic> |
| en-CA | <https://www.capterra.ca/software/112516/servicetonic> |
| en-GB | <https://www.capterra.co.uk/software/112516/servicetonic> |
| en-IE | <https://www.capterra.ie/software/112516/servicetonic> |
| en-IL | <https://www.capterra.co.il/software/112516/servicetonic> |
| en-IN | <https://www.capterra.in/software/112516/servicetonic> |
| en-NZ | <https://www.capterra.co.nz/software/112516/servicetonic> |
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| en-ZA | <https://www.capterra.co.za/software/112516/servicetonic> |
| es | <https://www.capterra.es/software/112516/servicetonic> |
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| es-CL | <https://www.capterra.cl/software/112516/servicetonic> |
| es-CO | <https://www.capterra.co/software/112516/servicetonic> |
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| es-PE | <https://www.capterra.pe/software/112516/servicetonic> |

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