Average Ratings
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Overall4 /5
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Ease of Use3 /5
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Customer Service5 /5
About VIZOR ServiceDesk & IT Assets
VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free.
Learn more about VIZOR ServiceDesk & IT AssetsShowing 1 review
Ludwig W.
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Overall Rating4 /5
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Ease of Use3 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/09/2018
"ITSM Evaluation of Vizor Helpdesk"
Comments: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.
Pros:
List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.
Cons: It is not always very clear what is standard and what can be done via integration services from the Vizor company.
- Reviewer Source
- Reviewed on 27/09/2018