VIZOR ServiceDesk & IT Assets Reviews

by Vector

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Average Ratings

  • Overall
    4/5
  • Ease of Use
    3/5
  • Customer Service
    5/5

About VIZOR ServiceDesk & IT Assets

VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free.

Learn more about VIZOR ServiceDesk & IT Assets

Showing 1 review

Ludwig W.
Technology Executive
Computer Software, 51-200 Employees
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/09/2018

"ITSM Evaluation of Vizor Helpdesk "

Comments: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Pros: List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Cons: It is not always very clear what is standard and what can be done via integration services from the Vizor company.

  • Reviewer Source 
  • Reviewed on 27/09/2018