by Mavenlink4.2 / 5 339 reviews
Reviewed on 31/10/2019
Awesome platform that's only getting better
Comments: Overall, using Mavenlink has been great - it has made a very positive impact on day-to-day functions as a business. I would recommend it highly to agencies for its flexibility and extensive functionality to manage resources and projects.
Pros: The reporting functionality Mavenlink offers is extensive and has enabled us to get much better visibility to our project, program, portfolio and resourcing data. Which in turn has allowed us to set/adjust our KPI/KRIs and better inform business decisions with the data we have available. In using Mavenlink how it's meant to be used, not only have we improved our business practices but our PMO has gained valuable insight into important aspects of the business that were previously siloed. The fact that Mavenlink actually continues to improve its platform based on user feedback is a massive plus, as new functionality becomes available to better utilize the platform.
Cons: There are some small (very small in most cases) problems we have with some functionality i.e. the naming/categorization of metrics in the reporting suite could be clearer, when approving/rejecting timesheets, adding a comment to a specific entry would be preferable, rather than the comment being published to all entries.
Reviewed on 25/04/2019
The Ultimate Services & Operations Management Software
The only way to describe this would be "It has been and still is fun to work with". It's a great piece of software, and once you get used to its logic you will be able to do great things - and by great things I mean measure exactly how much you sell your services for and how much resources you are actually using.
This, plus see employee performance, project performance, you can create custom fields to cover for any special requirement.
Pros: - Integrations and API - An excellent Salesforce bridge is available and can be fully customised (if you know Java!). You also get other connectors for Jira, Slack, and an API that allows you to do virtually anything. - Integrated GoodData reporting - If you are technical enough you can improve your workflows by adding custom fields and creating custom metrics. I used this solution to monitor the performances of the entire Professional Services team at Emarsys. - The software itself is essentially like Microsoft Project but online and with conversations & invoices generation - you can manage anything from a very small and basic project to a massive 2 years project thanks to the versatile task management interface. GANTT charts are available and, of course, if you know how to use GoodData you can dig even further into the project reports. - Resourcing wise it has a Master Planning tool which looks a bit like Resource Guru but completely integrated with the software, so you are really buying the full package with Mavenlink.
I believe the biggest flaw in Mavenlink is the absence of a "real" administrator. Essentially, you can be an admin but if a project is set to "Invitation only" you cannot join it unless someone invites you.
So being a Mavenlink admin is not like being a Jira admin where you can do anything you want, you are more of a "open projects administrator".
The workaround is to have an integration user creating the projects and a good integration with your CRM that allows you to update fields that would be otherwise not accessible.
Mind that you can still remove the integration user from the project, and at that point the only way to re-enter the project is to ask the project lead to invite you.
This should clear any security concerns, if your projects require extreme privacy.
Reviewed on 24/03/2017
So, yeah, you could call me an evangelist
Comments: We implemented Mavenlink specifically to disabuse our organization of several disparate systems we were using for tracking time, task-level project management, and reporting on specific measurements/metrics like utilization, margin and capacity saturation so that we could improve operational efficiencies. We've found that the tool is very flexible, has some great native reporting capabilities that become exceptional when coupled with the Business Insights add-on, it integrates well to SalesForce, it has given us a much better ability to manage projects for clients as well as internal product development projects, and it provides us with much better capabilities toward planning organizational growth and managing to margin at the business unit level down to the project level. While there are still some glitches/issues with the Gantt views, and there are still things we wish it did better, Mavenlink has proven itself to be an exceptionally valuable (and very cost-effective) management tool; the company is consistently providing updates that are meaningful and adding value with subsequent releases that clearly indicate a willingness to listen to the voice of the customer in new feature requests. Overall, I'm personally very impressed with the software, given my team's requirements and unique operational environment.
Pros: Flexible, provides the ability to set up multiple templates for different types of projects, supports T&M and Fixed Fee contract types, integrates to SalesForce, provides multiple views toward project status, continually adding new features and capabilities
Cons: Gantt charts are still in need of a lot of work and help. Still buggy, no user-defined view preferences can be saved.
Reviewed on 20/02/2017
Great Project Management Tool
Comments: We've been using MavenLink for over a year now and we are constantly learning new and better ways to utilise all the tools it has to offer. We use it as our core method of communication with our clients, it helps to have all the information in one place. The Time tracking tool is easy to use and we are hoping to take full advantage of the Resource Allocation and Gantt chart in the near future
- So many options and ways to customise each feature
- Time tracking tool is very easy to use, our team prefers it over what we have had in the past
- Custom reporting, especially weekly project reports, have upped our client communication game. Our Clients appreciate the extra level of transparency and it has helped us prevent a lot of surprises when the invoice is sent out.
- Resource Allocation and Gantt chart really help when it comes to Project Planning.
- It's really difficult to see WHO is responsible for a task if multiple people are assigned to it. This is a problem when you are looking at a project and want to see who is responsible for what from 30,000 feet. Instead, you need to go to that specific task and read through the comments to see where it stands. There are a few workarounds for it, but then all involved extra work and monitoring to make sure everyone using the system is doing so correctly.
- There doesn't seem to be a way to edit a comment once you post it
- You can't customise the status options for the different tasks, so something is either in progress, not started, needs information, or completed. It doesn't really let you customise it to follow your workflows.
Reviewed on 10/04/2017
Achieve that 30,000 ft view!
Comments: I have been using Mavenlink as the primary account administrator for two different companies over the course of four years. The suite has proven to be an integral tool in my everyday professional life within the Marketing industry. It allows my teams to see only what they need to primarily be involved with for any particular day and clears away other clutter they may not be associated with. However, most importantly, it allows many different views when it comes to upcoming work capacity and profitability. This is the feature we were primarily after when signing up for Mavenlink. The instant-update gantt charts allow us to see both all of our current projects and each individual project. This, in addition to the robust resource management tools that are constantly being improved, as enabled our Production team to kick project input and scheduling into overdrive! Our Copy and Design teams love the real-time proofing module as well. The comparison tools are really slick.
Pros: Depth of data analysis and business intelligence, gantt charts, deep task detail options, resource scheduling tools, built-in expense and budget tracking
Cons: There is an intermediate learning curve and may come across as immediately complex to the uninitiated creative. However, 10-15 minutes of poking around and taking advantage of the learning tools and startup tutorials offered by Mavenlink's stellar customer service program will address this minor concern. Mavenlink is a fantastically powerful information source, and with that power comes some proper approach and learning. It's all intuitive, though!
Reviewed on 09/08/2016
Software Implementation Process with Mavenlink
We have only been using Mavenlink for a little over 3 month and have already started to see visibility and transparency across the organisation. Mavenlink Insights and analytics reports provide the company with a holistic view of all projects and accounts. We are now easily able to identity project metrics and figures without all of the manual collation and reconciliation which takes an enormous amount of time.
Mavenlink have been extremely helpful and accommodating to get us to this point with help of the guys from the MavenOps Program. The 3 months of MavenOps has been fantastic as the team who have been working with us are always willing to help and offer suggestions. Mavenlink were very responsive to our requirements and always willing to help and provide alternate solutions or workarounds if system could meet the requirements.
Additionally MavenOps were very quick at turning around reports that we requested. The reports were completely customised to our needs. If a feature could not be achieved the company can submit a "feature request" which means there is a chance that feature can be built later down the track.
Mavenlinks 24/7 chat support has also been fantastic in helping the wider organisation with any questions.
Overall the software is great but the level of support really helps to lift the product and the overall engagement.
Given we are an Australian based company there are a few things within the software which are set for the US, for example the date is in the wrong sequence and data refreshes happen at awkward times. These are only minor and don't stop us from achieving our main objectives. It would be helpful to have a little more control over these settings.
It would be also good for Super Admin users to have a greater level of visibility. At present even admin need to be invited to a project to view the tasks and approve time etc. It would be helpful for Super Admin users to have this level of visibility with having to rely on a project lead to invite them to a project.
Reviewed on 12/09/2018
Our Next-Generation Project Management Tool
Comments: Our overall experience has been wonderful over the past few years. We were able to enable our PM team to become more metrics and data-driven, expanding their capabilities. Change Orders are a big business process that we solved by using Mavenlink. Approval and communication have been GREATLY streamlined! Before, we were managing change orders through written communication and supporting documentation, but now we are able to have the discussion in project meetings, then pass through the Change Order approval as a budget change and there is an affirmative action on their part. It's great!
Pros: The activity dashboard is the best part of Mavenlink. A feed that allows you to keep track of official communications and notes is perfect, plus it keeps clients involved. The API is also very strong and allows us to generate reports FAR beyond what is offered by Mavenlink. Our ability to manage projects and people has greatly increased due to the features that have been implemented since we switched to Mavenlink.
Cons: The Gantt chart needs a lot of work. The interface is slow and clunky, plus it is not a great view for the executives and sponsors, visually speaking. The purpose of this chart is not really to "manage" the project, but instead show a high level overview of everything. There is currently no great way to show this to execs and sponsors. There needs to be a better mobile experience as well. We need a fully functional way to log time, complete tasks, post activity and generally manage projects from Android and iOS.
Reviewed on 29/01/2015
Mavenlink for small business!
Pros: Coming from a large tech company, we built most of our project applications in house. After starting with a small business back in November, I spent my first couple of weeks finding the right tool to fit the projects that we manage. Most of the tools we found had something we liked and a lot that was overkill for a small company like us. Mavenlink has several product offerings that cater to different-sized businesses. For example, a lot of other products have an 'enterprise edition' that is expensive for only 3-5 users and is overkill (employee timesheets, etc), however, if we were to downgrade to their lower edition we would lose project essential tools like time-tracking and budget management. Mavenlink's 'professional' offering has everything we need aside from an appointment calendar. However it does integrate with my Google calendar! As a small company, we are able to assign out tasks and see where the project stands at every moment with budget tracking, time tracking, and current priority. Their chat support is also very helpful.
Cons: The fact that you cannot pay month-to-month and have to commit to a year is a bit disheartening for a small company, but we spent lots of time trying it out to make sure it's what we wanted and it has been great so far. I was also disappointed/ confused on the way their users work. You pay for a set amount of users, however, you can add outside users to individual projects as a part of the company and they have access to track time, etc. When we asked support about this they seemed very confused and told us we'd have to pay for more users so we stopped doing that. However, I don't think we'd actually be charged if we did it that way since those 'users' on individual projects don't show up under the user management section.
Reviewed on 25/10/2016
WRIKE to MAVENLINK USER
Comments: Used Wrike for ~8 months and moved to Mavenlink over a year ago. In write you can't track time and expenses. The wrike issue tracking isn't great too. Before moving to Mavenlink, I looked at ~12+ project management tools. It's a pain to move platforms. So we didn't want to make the wrong move. There are so many tools out there. For us, a big priority was being able to track time and projects all in one place. Mavenlink does that and more. It's an awesome tool esp. for design teams and if a lot of your team is virtual.
- Time tracking integration. Don't have to use a third party tool.
- Smart project task management.
- Easy to track if "to do" is a "task" or an "issue" (very helpful for website projects where you have a TON of issues to deal with).
- Easy to move tasks around and see the overall items you're working on.
- Google docs integration.
- You can track conversations all in one feed-- on more email.
- You can respond via email.
- So many features. I don't use all of them.
- They add on cool features... but want you to pay for them.
- Expensive -- but worth it when you're managing a team and don't want to login to a ton of applications.
- No dropbox integration.
- Takes awhile to get used too.
- You can't rename the issue or task items. For example, sometimes I want to change the status title from "needs info" to "client review" -- and I can't edit the status (I could do this in Wrike).
Reviewed on 08/08/2019
A steep learning curve
Comments: Mavenlink is not a bad service. it does keep everything you need to manage a project in one place, as well as help you track hours spent on various tasks within projects and organize a timeline. It is somewhat difficult to use and difficult to learn how to use - I don't find it very user friendly or intuitive. I'm still getting over this learning curve, since I'm new to using the software, and will likely find that it becomes easier over time. At least I really hope it does.
Pros: Mavenlink is a great way to keep track of everything you need for multiple projects across various areas. Budget burn is clear to see, it's easy enough to add and message people on a project. Easy enough to track time, develop timelines, break projects down into tasks, etc. Good for very type A people who like to extremely organize everything.
Cons: It creates a lot of work for project managers. A lot goes into designing a project and filling it out, which is very time consuming. There is also a steep learning curve, especially if you are adapting to Mavenlink after being used to different systems. The trainings were somewhat helpful, but long, boring and repetitive. While it does keep everything in one place, it is difficult to adapt to using it where you would have used email, Skype messenger, google docs, etc. especially if you're working with colleagues who are not so technologically savvy.
Reviewed on 09/09/2016
The Top Reasons We Chose Mavenlink
Resource allocation is critical in our line of business and it was a major component missing from Active Collab. It is the norm for us to have multiple projects at varying phases of completion and up to 10 team members working on various tasks. As you can imagine, it can become very hard to keep track of workloads and schedule new tasks appropriately. Mavenlink has been a game changer for us in terms of resource allocation! With the click of a button we can now view every team member and get a detailed view of their workload.
While Active Collab was not void of financial reporting, we needed a solution that was more robust. Once again, Mavenlink did not disappoint. From financials to projects to people, there's a report for that! As the Business Manager, I really appreciate the ability to create custom reports. Every client is unique in their needs. Mavenlink helps me satisfy clients' needs as well as our own internal needs. USER INTERFACE AND EASE OF USE
We really love Mavenlink's visually pleasing interface and the ability to custom brand it. We liked that the company utilized features similar to some of the popular social network sites. This helps to give it a familiar feel to new users. We also like that it does a good job being intuitive to users' needs. This makes it pretty easy for new users to navigate without much instruction. Although we did put some how to videos together for our clients to ensure that everyone is comfortable using it. CLIENT COLLABORATION
Our clients' perception is our reality. It is essential that our clients be able to collaborate with us on their project every step of the way. We were very surprised at the number of solutions that did not allow this. Mavenlink really goes above and beyond in this department. Clients can even use their free profile to create and manage their own personal projects outside of their CommonPlaces project. COMMITMENT TO IMPROVEMENTS
No one solution is going to land a check mark for every requirement on your list. The one thing that really put Mavenlink ahead of the other solutions we considered was the company's commitment to improving their product. Along this journey we heard over and over, if you notice that there is something that we can improve upon, please take a moment to email us with your suggestions. In the 3 months that we have had Mavenlink, we've already been notified of 2 great improvements!
Reviewed on 29/08/2018
Mavenlink is a Great Project Management Tool
Comments: Mavenlink has allowed us to track everything coming in and out of our department on a daily, monthly and yearly basis. This has shown the demand for our services and how well we manage our time with this demands. We are also able to easily invite those outside of our department to join in and collaborate, which has simplified our daily request process. Everything can be found in one place.
Pros: Mavenlink allows for our team to easily collaborate on projects from beginning to end. We can cater our tasks to our specific needs and show the progress along the way for everyone to see. The updates that are sent via email keep me on track with the numerous projects I have at hand. The time tracking integration is beneficial to us when we are working with outside clients. This function is simple to use!
Cons: I find it difficult to access archived projects when I need to refer back to them. It appears that you need to know the exact title of the project in order to search it. Even though the time tracking function is simple to use, I do wish I could pause my time on one project without tracking it and move to another project where I start tracking time as well. I feel that I have to submit small increments of time often because I cannot do this.
Reviewed on 26/01/2019
Mavenlink is a very advanced project management tool for medium as well as huge enterprises.
Pros: The application is very stable and you will find a lot of features to work with. In comparison to other tools, the features provided are more advanced and data-driven with high emphasis on metrics. I just love the dashboard, it helps you to keep track of all the official meetings and interactions and with mavenlink, you can build superb reports. It helps in collaborating with tasks from start to end of each project. You can set updates as notifications to your mail id, so you would get to know of the status o different projects. We can set these notifications for clients too, so they would get to know the proceedings and status o each task.If you hate opening multiple tabs like me, you can use this Gantt chart tool which I should say is the best feature!
Cons: One of the biggest turn off is that we take a lot of time to get started with the system like to set up and install. The date has been set in US formats which had been an issue to us, hope they do something about it. I found it really difficult to trace back archived projects cause you have to know the exact name of the respective project to get them traced back!
Reviewed on 29/06/2016
Upped Our Utilization!
Comments: We took on Mavenlink when we needed a 50,000 foot view of our department's capacity. The levels of organization that Mavenlink has brought our team's creatives have gone way beyond our expectations. People know exactly what they need to be working on when they come in in the morning. Plus, it allows us to monitor our team's capacity so we know when we need to add more than one creative to a job or even gives us backup when we need to prove why we need to hire more staff.
Pros: I love the way Mavenlink automates communication as the project moves on down through the workflow. By using dependency arrows on the gantt chart, our creatives are automatically notified when their tasks are ready to start. It's pretty slick!
Cons: How unforgiving the gantt chart is. I realize it's web-based in a browser, but it really needs an "undo" button.
Reviewed on 30/11/2016
Comments: We use Mavenlink to project management all new school openings and are now starting to use it for all of our large national events. Mavenlink has definitely helped us open more schools worldwide efficiently and effectively. Before Mavenlink, communication and documentation were major issues around our projects. With Mavenlink, we are able to document our calls and follow ups within the system itself. Tasks linked to communications are also very helpful. The features I like best are ease of use, Dashboard view of all projects, Templates, sync to Google Apps, and Gannt.
Pros: Ease of use and communication. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been critical to successfully completing projects.
Cons: The only dislike I have is that I cannot push a change across multiple projects at one time. We use templates for almost every project we launch. Sometimes those templates get updated and those changes need to be applied to current projects.
Reviewed on 14/02/2017
One of the top project management solutions out there
Comments: We've been utilizing mavenlink for over 4 years and I have nothing but great things to say it. They've come a long way from 4 years ago and there's been many updates and improvements that pretty much covers everything you would need in order to manage any projects with team members across the globe or locally. It's a very robust solution that makes things easier to communicate with team members, assign tasks, dead lines, create templates for projects and even involve your client to review the progress and comment. It also intergerates with Google Apps which is great and you can easily sync your tasks on to your google calendar and attach email communications. any firm that focuses on team projects should give mavenlink a try.
Pros: simple to you use, assigning tasks, creating templates, mobile friendly, integration with google apps.
Cons: not much we can think of.
Reviewed on 19/09/2018
Very easy platform to engage with clients and to manage reports.
Pros: When a client assigns a project to our team we add a new page to our Mavenlink platform and share that with client and all the team members who will be working on the project. Clients can see updates, modifications and even daily reports. Our team don't have to update each time with the client or send them an email at the end of each day. Even if a client has different projects, they will see it on different pages which avoids confusion. The Gantt charts are the best feature included to avoid keeping multiple tabs open.
Cons: One of the main cons is that it will take considerably more time setting everything up. One has to dedicate for at least 4-5 hours to learn everything pretty well. The date format is given only in US standard and troubled us a lot in the beginning.
Reviewed on 30/01/2018
Good tool for Internal improvements
Comments: Our organisation has been able to streamline a group of integrated teams into a well structured project management tool. It's helped to track our progress in many ongoing projects. It made the team fulfil tasks faster.
Pros: Absolute perfect customer support. We have put resource planning somewhere easily accessible for the whole company. Even before Mavenlink, we had Microsoft Project for this, and it was not as easy-to-use as Mavenlink. The support we've gotten from the Mavenlink team is awesome. Whether it's getting questions answered, prioritising potential feature enhancements, or giving feedback on the product road map . I always know that our voice will be heard and considered.
Cons: Everything is fine, it is just we use custom fields on almost all tasks we create, so when created templates with these task lists because we re-use a lot of the same tasks. Unfortunately, templates do not save custom fields so we've had to add these each time we apply a template. It could be improved.
Reviewed on 09/06/2015
PlanNet Consulting in its Fourth Year Using Mavenlink
Pros: Mavenlink has a user-friendly, intuitive interface that enables our consultants to enter their time and expenses quickly and easily. It's integration with Quickbooks allows us to import data from Mavenlink into the appropriate income and cost categories saving time from doing it manually. We also love the Master Planning feature to get a better handle on our backlog and revenue forecasting as well as resource utilization. This ties into the Analytics reporting feature that gives us the information critical to decision-making. Lastly, the application is continually upgraded with new features based on user input including ours.
Cons: There's not much to dislike. I'd like to see a more robust file storage capability so our clients can access documents through a tiered folder structure. I'd like to see the Analytics reports and invoices have the added capability for customization.
Reviewed on 03/10/2018
Efficient Project Management System
Comments: I love having Mavenlink as our project management system. It's much more efficient and user-friendly than the system we used before, and they seem to always be improving it which is good to know from the user point of view.
Pros: The ability to keep up with each individual project, its tasks and subtasks and everything else involved, without worrying about it getting lost in our Google Drive or desktops. It's a good place to store information, communicate with coworkers, and stay up-to-date on the project's status.
Cons: The recurring projects (which make up about 75% of our company) sometimes have trouble repeating correctly each month. The dates will be off and we have to go in and manually adjust a few things, which isn't a huge deal but it's an inconvenience that we'd prefer to avoid.
Reviewed on 15/01/2016
Great Product to Bring the Team Together
Comments: Since our startup we've used basic spreadsheet tools to capture and analyze data. It was possible to generate project metrics and profitability, but the process was cumbersome. That information is just a click away now. We've also eliminated much of the possibility of our employees entering time to the wrong codes with the task assignment functions.
Pros: Our organization includes some office staff, but is mostly made up of remote employees on our client's project sites. Mavenlink has given us a great tool for communicating with our team, as well as capturing time and expense entries via the Cloud. Our employees really like the interface and the ability to log time and expense from their mobile devices. Also, we've found the online workspace to be of great value in transmitting and archiving information and files. Our implementation included support from Laura Pierce and her BIASS team. Laura led us thru integrating our processes with the capabilities of the tool via a weekly meeting. Action items were identified and quickly addressed. Laura was always there to assist with answering questions and being a sounding board for my ideas. It was also a neat experience to have the BIASS team use the Mavenlink tool to setup and manage the BIASS project.
Cons: Most of the opportunities I see with the tool could be considered enhancements to the time and expense processing function and invoicing processes. These include: * More flexibility in the Admin's abilities to review, edit and approve project charges in the invoicing cycle would be helpful. *The ability to provide greater detail of expense charges on the invoice (which is a current action item with Mavenlink for us), and * The ability to push transactions that are not time and expense entries, such as taxes, unit bill amounts, etc. to QuickBooks would be helpful.
Reviewed on 21/09/2019
Good time management SaaS solution
- Mavenlink allows us to bill times to projects and individual tasks.
- Can see time spent against the project budget
Cons: - The task assignment and updating via Outlook is clunky, and it feels like it could do with some refinement.
Reviewed on 20/04/2017
Mavenlink is very good.
The only things I would need Mavenlink to add is as follows:
-Have some sort of instant messaging service between members on a project.
-Allow us to private more than one person when sending messages using m.mavenlink.com.
-Have a real app that we can download from PlayStore/ Windows App Store or any other app store so we can use the full functionality of Mavenlink through the app
-Also in the future, we could have some sort of video conferencing ability for persons on a project to have virtual meetings. That would be a dream!
Pros: It allows my colleagues in different countries to be kept up to date on different aspects of the various projects.
Cons: No instant messaging. App needs to available on Windows store/Playstore/other popular app stores so we can use Mavenlink on our smartphones.
Reviewed on 28/04/2017
Robust Project Management
Comments: Mavenlink would be an outstanding solution for anyone in need of organizational assistance. It's flexible enough to meet unique requirements, yet robust in ways that allow for in-depth project management.
• Campaign-based invitations allowing only relevant team members access to specific projects
• Details, Checklists, Notes, Proofs, etc. for each individual task
• Post (and pin) overviews, descriptions, files, and comments to the Activity Feed to keep all team members informed
• Task-related Time-tracking, Budgeting, and Resource Planning for all types of team members
• Proofs section for collaborative reviews
Cons: • Beginners may be overwhelmed with so many options and use-cases. However, the organization of tools and the vast availability of features and documentation help the user establish their own workflow that fits their unique individual needs.
Reviewed on 21/04/2017
Achieve the 30,000 ft. view!
Pros: Our team loves the amount of perspectives Mavenlink affords us when we need to gauge our incoming work and available resource capacities. The easy to operate Task Lists give our Creatives clear information when it comes time every morning to quickly get to work and know what is important and what can wait. The drag-and-drop gantt charts make scheduling and adjusting projects quick work for our Production team.
Cons: Given how powerful the suite is, it might come across at first to the unseasoned Creative as slightly overwhelming. Though, this feeling is quickly surpassed by empowerment once they understand how intuitive the UI/UX is.