--- description: Discover the benefits and disadvantages of SysAid. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.co.uk/software/107225/sysaid Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/107225/sysaid?page=2) > AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own. > > Verdict: Rated **4.5/5** by 528 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SysAid? We cater to organizations of varying sizes and across diverse industries, spanning from small and medium-sized businesses (SMBs) to Fortune 500 companies. Regardless of your organization's scale, every edition of SysAid is adaptable and can be tailored ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 528 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 33 more ## Features - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking - Assignment Management - Audit Management - Automated Routing - Barcode/Ticket Scanning - CMDB - Capacity Management - Change Management - Chatbot - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Customer Database - Customer Support - Dashboard - Data Import/Export - Full Text Search - IT Asset Management - IT Asset Tracking - IT Reporting - Incident Management - Inventory Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Patch Management - Performance Monitoring - Problem Management - Real-Time Monitoring - Release Management - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management ... and 6 more features ## Integrations (26 total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Support - Harvest - IntelliHub - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic - Okta ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4116 reviews) 2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (805 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1788 reviews) 4. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Reviews ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 July 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Cons**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Reliable ITSM tool with strong core features" — 4.0/5 > **Ifte** | *20 May 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and quick to onboard new users Good ticketing and incident management features Good performance with minimal downtime > > **Cons**: Some functions feels lacking in some areas Reporting and dashboards are limited/customisation is difficult > > Overall, our experience with SysAid has been positive. It’s user-friendly, reliable, and supports our daily IT support operations efficiently. While some areas like certain design features and reporting could improve, the core functionality meets our needs well. ----- ### "Handy Helpdesk Tool" — 4.0/5 > **Lorna** | *28 October 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Remote Support which is available within the tool, therefore providing a more streamlined experience Knowledgebase which is easy to upload articles, and send to end users via the ticket Templated responses save time on those common queries, having to type out the same written response. AI categorisation for ticket types, saving team members selecting these manually > > **Cons**: The email communication within the ticket is clunky and slow to have to click into and read through each email sent from the end user in Classic and in Spaces it's hard to follow, with repetition of messages. AI Email Agent doesnt always provide the most accurate response we found, even when adjusting guardrails and selecting best matched AI responses for tickets. > > The tool provides a range of functionality needed to run an efficient Helpdesk, onboarding was completed within the time frame and support remains easily accessible from that point onwards. The tool can be updated and configured to the changing needs of your Helpdesk, and that is within your control to configure." ----- ### "Simple and Effective Ticket Management" — 5.0/5 > **Christopher** | *19 March 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I like that Sysaid is very easy to use and makes logging, tracking, and updating tickets straightforward. The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support. > > **Cons**: Occasionally, the platform can be slow to load or respond especially during busy periods. This can make navigating tickets or updating details slightly frustrating. > > Overall, my experience has been good. Sysaid is easy to use, and it makes raising, tracking, and managing tickets straightforward. A few areas could be smoother, but it works well for everyday IT support tasks. ----- ### "SysAid AI in action" — 5.0/5 > **Adewale** | *9 February 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. > > **Cons**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. > > Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data