Ncontracts Reviews

Easy to use platform and great customer service

Comments: We have an excellent working relationship with NContracts and their team. They consistently provide us knowledge and solutions to our ever changing environment in the financial industry.

Pros:

NContracts provides services for our HMDA, Fair Lending and Red Lining data. It is easy to import our annual information and review where we have been versus where we want to go. The reporting is comprehensive. We can utilize filters to drill down in findings, as applicable. NContracts gives us valuable insight into what we do versus our peers using dialogue and graphs. We can ask questions at any time with confidence that the customer service will be responsive had helpful.

Cons:

We are assigned an annual review with an analyst. Sometimes I am unsure which questions I should ask to utilize this built-in with our contract. It would be great to have an annual review with a template of suggested material to cover or learn about.

OnSemble, Our Most Reliable Team Member

Comments: With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.

Pros:

The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

Cons:

Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

Middle of the line software

Comments: Overall, we have had issues with the support from OnSemble. It started with the initial launch and even the follow up now doesn't happen. We will be notified that our contacts are looking in to items and we won't hear back from them. It's a constant follow up on our end.

Pros:

The look and concept is good and more modern.

Cons:

The set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)

Fostering team info and collaboration

Comments: OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!

Pros:

We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

Cons:

One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Look No Further - OnSemble is the Intranet Software to Pick!

Comments: Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor!

Pros:

1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways!

Cons:

The only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap.

Ncontracts Software Application Suite

Comments: Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management.

Pros:

Ease of use and integration points between the various software applications.

Cons:

Lack of custom report writing options available to the administrator.

Great intranet software

Comments: Positive, It's a really nice intranet software with a small profile.

Pros:

The simplicity (once the project team gets you on your feet) is much better than alternatives. We switched from Sharepoint because of the administrative overhead.

Cons:

The lack of features compared to Sharepoint. I would have liked for there to be SQL reports accessible through the intranet like sharepoint.

Loving our new intranet

Pros:

The modules and islands. Not only can you choose your site's functionality, but the options on a single content page allowed us to reconfigure our navigation and provide more useful content per page.

Cons:

Not much of anything bad to say. The platform works smoothly, is a huge improvement over our previous platform, and the support is spectacular.

OnSemble Customer Service is fantastic

Comments: The customer service has always been amazing. The Team is always there to reply and help as quickly as possible. [SENSITIVE CONTENT HIDDEN] in particular is an all-star who goes above and beyond what it takes to get stuff done. We're really appreciated having her work on our file.

Pros:

I like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.

Cons:

The back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.

Great customer service

Pros:

Support and Account Managers/Relationship managers are very responsive. Fairly easy to navigate the system.

Cons:

Some of the programs don't "talk" to each other as smoothly as we'd like, but they are working on those improvements.

Fast, reliable Contracts

Comments: Streamlining our management tactics with structured and reliable digital forms has had a great impact on us. We have improved our start-to-finish times and our control on the information.

Pros:

NContracts is fairly easy to use with template suggestions and a streamlined user experience. Everyone gets the same set up for vendor management, change management and risk management.

Cons:

There is a bit of a learning curve and we wish their repository (historical contracts) were easier to search.

Customized intranet portal to fit our corporate culture & needs

Pros:

It is completely customizable! Our portal does not look like anyone else's - though we were able to look at other portal designs for inspiration. There are so many portal features to choose from that we could pick and choose what we believed would work best for our team members. Also, there is a lot of room to grow! Our portal changes constantly as we incorporate new pages and features.

Cons:

It is important to ask a lot of questions during implementation. Some features have some hidden idiosyncrasies that we're not positive we would have known about if we hadn't asked about something else. While they do have 24/7 support, when you ask a question, you are often sent an article back so you have to troubleshoot on your own. They have pushed all support into an online ticketing system - picking up the phone isn't an option anymore. Be prepared if you have a question to receive links to articles, rather a direct answer to your specific question.

I have had a great experience with the OnSemble team

Comments: I've had a great experience. Everyone is crazy friendly and bubbly, not sure how they do it, but there has never been a time when I feel like reps weren't smiling on the other line! haha

Pros:

The Announcement Island has been most impactful. We had a communication problem because of Geographic Locations and this helps have one central hub. It has been relatively easy to use and with the new upgrade the Island has improved even more! The directory has also been helpful and we use the recognition island to promote our "One Team" mantra!

Cons:

Sometimes the specs and layout options of the portal can be difficult. Either the specs aren't listed so it is a guessing game as to how big a picture should be or, let's say, the announcement island get's larger because of numerous announcements, then there becomes blank space next to it. The pages don't shift automatically to fit the changes in the announcement island sizes or anniversary/birthday island sizes. (if that makes sense). So there can just be some funky layouts. I also wish there was an option to have tabbed or colored announcements from different departments under 1 announcement island.

Amazing solution

Comments: I can't say enough about the Passageways experience. Onboarding, support, guidance, and training is impressive. We have access to an expert customer success manager literally at any time during the day if we get stuck. We are encouraged to ask for training calls with no limit. Our CSM has actually helped us design and solution, based on our needs. I have never had such an amazing experience with a vendor.

Pros:

This software does it ALL. We initially were searching for a solution to help store training and serve as an internal LMS system. After numerous demos and research, we visited with OnSemble reps and were blown away by functionality that far surpassed a training solution. In a matter of months, we have built and implemented a fully functional LMS system that houses all our training, enhancing learning and development for our front-end teller and Customer Service reps. MORE than this, we have built out an intranet system for our entire bank, complete with: centralized resource documents, an adorable employee recognition system, HR resources that house all our employee benefits, help desks to funnel work, and so much more. We have only scratched the surface with functionality that we WANT to build in. OnSemble has helped with our internal communications, employee engagement, and streamlining processes in a way we hadn't expected. Our employees LOVE this tool, and it will continue to change the way we operate from an efficiency standpoint!

Cons:

The learning curve is a little challenging. However, once you play around in the tool and force yourself to TRY and TEST things, you will get it! I do recommend that your project team includes at least 1 very capable IT person.

Bridging the gap

Comments: Onsemble has been very communicative and helpful. I love the support we receive from them, especially all of the webinars and trainings. It really helps bridge the gap between where our portal is today and where we want it to be.

Pros:

Onsemble has helped our company feel so much closer and our communication has greatly increased. All of our offices are spread across the west side of our state, so it's easy to feel disconnected. This product has helped keep everyone on the same page and feel engaged. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are two of the best resources we could ask for!

Cons:

The implementation of the product was a bit of a struggle because I'm such a visual person. I was the only person on my implementation team and it's been hard trying to bring others in after implementing it. I wish I would have seen live portals ahead of time during each beginning step, as well as I wish I had pushed to have more team members on my side implementing this.

Ncontracts review

Comments: Love the program, and would talk anyone else into using it.

Pros:

The canned responses in their library for both risks and controls. Vendors are all in a listing and each due diligence vendor has its own questioner.

Cons:

The reports could have another grouping for Auditors and Board of Directors.

OnSemble by Passageways

Pros:

I think the best selling point for this software is the support, because it doesn't matter what something looks like if it doesn't work. The OnSemble support team is absolutely excellent. Their response times are usually same day, and everyone is friendly and helpful above and beyond the minimum to get the customer off the phone and out of their hair. When you pair that wonderful support experience with the functionality and flexibility of their actual software product, no other intranet I've experienced compares. Our portal allows us to create a website-like experience for our users, increasing engagement and giving us a better ROI than other options I've used in the past.

Cons:

This is something that their developers are working to upgrade, but many of the modules have aspects that look a little outdated design-wise or don't have the ability to customize colors and fonts the way I'd like in an ideal world. However, this is very minimal, and as I said, something their team is working to correct.

A go-to resource for our team!

Comments: OnSemble is the perfect solution to connect our team that is spread across 15 locations. We use it as a communications channel and source of truth for procedures, processes, information and forms. On top of a great product, the OnSemble support team is AMAZING! Very engaged, accessible and responsive. I feel like they care as much about the success of our portal and end users as we do!

Pros:

We've been a Passageways customer since 2012 and are extremely pleased with the robust capabilities. While it's great as is, the commitment to continually upgrading features and functionality is very much appreciated. We're looking forward to a full redesign next year to take greater advantage of the many recently launched enhancements.Can't wait to make a great intranet even better!

Cons:

Love the existing platform, but would like to see a mobile app in the future!

OnSemble Review

Comments: We've come leaps and bounds in our communications since using OnSemble. Our News Feed and announcement islands have helped consolidate and streamline communications. The search feature and document listings make it easy for staff to find what they are looking for, and the Help Desks have been extremely beneficial.

Pros:

Our organization loves the set up and functionality. The user set-up, workgroup access, and island options have really helped us to increase our communication between locations and to engage our employees. What I love most is that our portal gives a landing page for our staff to come together, share information, resources, and feel connected.

Cons:

I think some of the islands and features are still a little clunky and some of the designs look a little out-dated. It would be great of the site was more responsive to different devices, and if there was a mobile option for both iphone and Android. We'd also like to see improvements made for document sorting/display on list islands. It would be great if there were options to organize accordion drop-down menus for files, and if you could choose how uploaded documents would be displayed.

Best customer support

Comments: Our employees now say they feel like they have a state-of-the-art intranet. They started using it so easily from day 1.

Pros:

Honestly, intranet software is funky. It's all funky. Some of it's funkier than others, and I would say OnSemble is an acceptable level of funkiness. What REALLY makes the difference is your Customer Support Manager and the tech support team. They are good, kind people who truly want to make the product work for you. They work so hard to make you happy and they are a joy to go through this beast of a project with. That's why I would choose OnSemble again. This is my 4th intranet relaunch project, so I know what I'm talking about.

Cons:

Some modules are built in a way that doesn't make sense from a user or author perspective, and you have to do some workarounds to get them to work "normal." I made a bunch of feature requests and am confident Passageways is working to improve their product.

Intranet Portal Review - OnSemble

Comments: I've been working with OnSemble for about 4.5 years. I've learned a lot about development and collaboration and have seen the platform change and improve year after year. Passageways is dedicated to providing the best product and is always making changes to their software to support the needs of their clients.

Pros:

This software allows us to create and maintain an engaging usable intranet portal without hiring outside programmers or spending excessive time trying to figure out what we are doing. The end result is a professional, functional and aesthetically stunning intranet that is easy to use.

Cons:

Because we house it on our internal server, some changes require a phone call to customer support and scheduling access to our server, however that is not the norm if you're not hosting it yourself.

Almost everything you need in an intranet

Comments: We have most of our company documents centrally located now, and departments are able to manage their own content, rather than channeling all requests through a single point of contact.

Pros:

There are several modules that are available for you to make your intranet as simple - or complex - as you need it to be. The portal flexibility is helpful.

Cons:

Some of the modules may be too simple, or not fully customizable in the ways you expect - but Passageways Support and Consulting are available to help craft solutions that fit your needs.

User friendly system with top notch support

Comments: Overall we have had an awesome experience with Onsemble and Passageways. The level of support that is available is fantastic. Our previous intranet provider was located in another country and any type of support was limited to their working hours which was TOTALLY opposite of ours. They also seemed to "nickel and dime" us on everything. Onsemble support has been easily accessible AND at a FANTASTIC price point.

Pros:

Onsemble is easy to use and creates a high quality and very professional image within our organization. Anytime we have questions or experience technical difficulties I always feel like I receive 100% of the technicians attention until my problem is resolved.

Cons:

the forms module is my least favorite app. It is very antiquated and I had higher expectations HOWEVER, I do believe that this module is on the radar for an upgrade. Yay :)

New and improved.

Comments: The Support Team is great, the software is solid and the product is growing (new releases & features), all signs of a stable organization and good experience.

Pros:

The content management system (CMS) provides a number of widgets to create and manage an internal website (aka, Intranet). With the recently released upgrades, great improvements have been realized in capability and performance. And, one feature that I especially like is the site analysis functions to track page utilization. Oh, and the support team... Primo!

Cons:

Before the latest release, the biggest dislike was probably screen layout difficulties. Now... some of the widgets are still a bit clunky in working, but overall the functionality is there to do most anything you need to in the interface.

OnSemble and the Passageways Team Are Just What We Needed

Comments: OnSemble is exactly what we needed to create a more engaging, interactive portal for our employees. We have been able to build and maintain our portal, even those of us without a high amount of technical know-how, thanks to the simple-to-use design and the unsurpassed support from the Passageways team.

Pros:

You don't have to have an education background in software to learn & manage the product effectively. Which also means that managing this is not time consuming. Also when we have ideas and suggestions Passageways is very open to them, asks questions to understand & works to include the new features or make the improvements you suggest.

Cons:

At times some of the modules or islands don't function as simple or as straight forward as you would expect. But, as long as you share your frustration or suggestions for improvements with Passageways they do what they can to improve it to your satisfaction.