---
description: Discover the benefits and disadvantages of CRM Messaging.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CRM Messaging Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [CRM Messaging](/software/1033813/crm-messaging)

# CRM Messaging

Canonical: https://www.capterra.co.uk/software/1033813/crm-messaging

Page: 1 / 3\
Next: [Next page](https://www.capterra.co.uk/software/1033813/crm-messaging?page=2)

> Simplify customer communication with CRM Messaging—SMS, WhatsApp, email, and voice in one powerful platform
> 
> Verdict: Rated **4.6/5** by 39 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses CRM Messaging?

CRM Messaging is for small and mid-sized businesses (SMBs) looking to streamline customer communication, automation, and engagement across SMS, WhatsApp, email, voice calls, and live chat effortlessly

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 39 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CRM Messaging

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Available from $29 per month.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- 2-Way Messaging
- Automated Responses
- Call Centre Management
- Call Monitoring
- Call Transcription
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Contact Management
- Customer Segmentation
- Customizable Fields
- Event Triggered Actions
- IVR
- Landing Pages/Web Forms
- Live Chat
- Mass Texting
- Message Personalisation
- Mobile Access
- Mobile Coupons
- Multi-Channel Communication
- Multi-Language
- Real-time Consumer-facing Chat
- Recording
- Reporting/Analytics
- Scheduled Messaging
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (21 total)

- HighLevel
- HubSpot CRM
- Pabbly Connect
- SMS-iT
- Salesforce Marketing Cloud
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Sinch MessageMedia
- Stripe
- Stripe Billing
- Stripe Invoicing
- Telnyx Suite

... and 6 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Email Marketing Software](https://www.capterra.co.uk/directory/30013/email-marketing/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Omnisend](https://www.capterra.co.uk/software/153508/omnisend) — 4.7/5 (836 reviews)
3. [Project Broadcast](https://www.capterra.co.uk/software/1059384/project-broadcast) — 4.9/5 (647 reviews)
4. [SlickText](https://www.capterra.co.uk/software/155430/slicktext-com) — 4.8/5 (268 reviews)
5. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews)

## Reviews

### "Great product and great service" — 5.0/5

> **Damien** | *28 April 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Ability to work seamlessly with High Level
> 
> **Cons**: Not much, it is a great product and allows to use another service than High Level service.
> 
> My overall experience with CRM messaging has been very positive.

-----

### "Vivid observation" — 5.0/5

> **SHAH MD UBADAH** | *18 May 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The whole program of CRM messaging is a great work for present days.
> 
> **Cons**: I didn't find any anything least about CRM messaging.
> 
> CRM messaging is the best option for any marketers. This is best In my observation. Everyone will choose it

-----

### "Excellent Support & Value" — 5.0/5

> **Daniel** | *24 October 2024* | Government Relations | Recommendation rating: 10.0/10
> 
> **Pros**: The support team is first rate. Very responsive and always helpful. The lower cost   help us to meet our clients needs within their limited budgets.
> 
> **Cons**: Larger contact lists and SMS Campaigns (i.e. 10k records or more) take a while to upload and send but to be fair, the companies that do it faster cost two to three times more.
> 
> I use the bulk SMS messaging. That has been an excellent experience overall. The support and the price are fantastic. They add new and helpful features regularly.

-----

### "CRM Messaging - Go to Tool for Whatsapp/Text in CRM" — 3.0/5

> **Ashutosh** | *11 December 2024* | E-Learning | Recommendation rating: 7.0/10
> 
> **Pros**: CRM Messaging is easy to integrate and the features of streamlining the messaging (text/whatsapp) with the lead is good. You can compose and send right from your CRM after integration
> 
> **Cons**: Creating whatsapp template needs to be worked on again.
> 
> Overall experience has been satisfactory. The setup is easy and user friendly, which is a plus. However when it comes to whatsapp templating with images, it lacks behind. The current handling of images feels limited and could use significant improvement.

-----

### "Best Platform for Email Marketing" — 5.0/5

> **Andrea** | *24 November 2024* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: Its Email Marketing Feature, its cost effective and we find tons of feature such as Hyper personalization, segmentation, audience cleanup and more
> 
> **Cons**: if you will not connect with their executive for demo its hard to find all the features they have
> 
> I loved CRM Messaging, currently its my go to platform for any kind of campaign

-----

Page: 1 / 3\
Next: [Next page](https://www.capterra.co.uk/software/1033813/crm-messaging?page=2)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1033813/crm-messaging)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/265327/CRM-Messaging/> |
| en-AE | <https://www.capterra.ae/software/1033813/crm-messaging> |
| en-AU | <https://www.capterra.com.au/software/1033813/crm-messaging> |
| en-CA | <https://www.capterra.ca/software/1033813/crm-messaging> |
| en-GB | <https://www.capterra.co.uk/software/1033813/crm-messaging> |
| en-IE | <https://www.capterra.ie/software/1033813/crm-messaging> |
| en-IL | <https://www.capterra.co.il/software/1033813/crm-messaging> |
| en-IN | <https://www.capterra.in/software/1033813/crm-messaging> |
| en-NZ | <https://www.capterra.co.nz/software/1033813/crm-messaging> |
| en-SG | <https://www.capterra.com.sg/software/1033813/crm-messaging> |
| en-ZA | <https://www.capterra.co.za/software/1033813/crm-messaging> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"CRM Messaging","description":"CRM Messaging makes it easy for businesses to stay connected with customers across SMS, WhatsApp, Email, Voice Calls, and Live Chat—all in one place. Whether you're sending bulk messages, automating follow-ups, or managing real-time conversations, our platform helps you do it effortlessly.\n\nWe integrate smoothly with HubSpot, HighLevel, and Salesforce, so you can keep all your customer interactions in sync. Need automation? Set up smart workflows to save time and ensure no message goes unanswered. Our shared inbox keeps your team on the same page, and with built-in analytics, you’ll always know what’s working.\n\nCRM Messaging is built for businesses that want to engage better, respond faster, and grow smarter—all while staying compliant with messaging regulations. If you’re looking for a simple, powerful way to manage customer conversations, CRM Messaging has you covered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e59b12ba-5a98-4b15-bcec-4a6dd546f77a.png","url":"https://www.capterra.co.uk/software/1033813/crm-messaging","@id":"https://www.capterra.co.uk/software/1033813/crm-messaging#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":39},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/software/1033813/crm-messaging#faqs","@type":"FAQPage","mainEntity":[{"name":"What is CRM Messaging?","@type":"Question","acceptedAnswer":{"text":"CRM Messaging makes it easy for businesses to stay connected with customers across SMS, WhatsApp, Email, Voice Calls, and Live Chat—all in one place. Whether you're sending bulk messages, automating follow-ups, or managing real-time conversations, our platform helps you do it effortlessly.We integrate smoothly with HubSpot, HighLevel, and Salesforce, so you can keep all your customer interactions in sync. Need automation? Set up smart workflows to save time and ensure no message goes unanswered. Our shared inbox keeps your team on the same page, and with built-in analytics, you’ll always know what’s working.CRM Messaging is built for businesses that want to engage better, respond faster, and grow smarter—all while staying compliant with messaging regulations. If you’re looking for a simple, powerful way to manage customer conversations, CRM Messaging has you covered.","@type":"Answer"}},{"name":"Who Uses CRM Messaging?","@type":"Question","acceptedAnswer":{"text":"CRM Messaging is for small and mid-sized businesses (SMBs) looking to streamline customer communication, automation, and engagement across SMS, WhatsApp, email, voice calls, and live chat effortlessly","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1033813/crm-messaging#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"CRM Messaging","position":3,"item":"/software/1033813/crm-messaging","@type":"ListItem"}]}]}
</script>