Abacus Pharmacy Plus Reviews

great and friendly customer service

Comments: always very helpful and supportive of our business needs. If there is any issues, concerns, or changes we need to make they are always willing to help and make necessary changes to
program based on our personal business needs.

Pros:

easy to use and the ability to suggest things that are useful to your own business and most of the time they make those adjustments to the program to help your business be more efficient and productive.

Cons:

inability to request refills by fax with out having to print papers on regular basis. a list that shows you all the patients and medications that were filled last month but not this month whether or not there are refills left or not.

Abacus is a very helpful company,

Pros:

Privately Held / Family Owned. They are one of the few companies left in this industry that is not owned by a large corporation or wholesaler and, they have a support staff with impeccable follow up

Cons:

Most features are free, but depending on your niche there are a few are separate modules to be purchased.

If you need to go out of business, this is the system for you!

Comments: If there is any other option, do it!

Pros:

This software is reasonably priced, but you get what you pay for! I couldn't afford the big pricey system when I opened Greenway Pharmacy during 2012. The affordability of Abacus helped me open, but I wonder if it was really worth all of the hassle and frustration. Thanks for all of the gray hair, Abacus!

Cons:

You are their best friend while you are considering buying their system, but then you find out-Terrible! I repeat- TERRIBLE! customer service- Don't bother calling the after hours service number... they will tell you they can't log on from home. They wanted ME to pay for THEM to set up for controlled substance escript receiving!? Last but certainly not least, if you have a problem, their fix is to have you download another version (takes over an hour) and hope whatever you need works in the different version. Heaven forbid if it happens to turn 5:00pm in the middle of a fix. They go home! One time they just hung up without even mentioning they were done for the day... LOSERS!

ABACUS RX REVIEW

Comments: I HIGHLY RECOMMEND THIS SOFTWARE.

Pros:

VERY SIMPLE AND EASY TO USE AND LEARN. CUSTOMER SERVICE IS PRETTY GOOD. I AM SATISFIED WITH THE SOFTWARE SO FAR.

Cons:

I HAD A HORRIBLE EXPERIENCE WITH THIS SOFTWARE ABOUT TWO MONTHS AGO. ALMOST EVERY RX I BILLED TO CVS/CAREMARK OR AMERIGROUP(FL). GOT REJECTED. WHENEVER I CALLED THE INSURANCE THEY WOULD TELL ME THAT THEY HAD A PAID CLAIM, BUT I WILL BE SEEING A REJECTED CLAIM AT MY OWN END. AFTER SEVERAL TRIALS THE CLAIM WOULD GO THROUGH. BUT THE MORE BITTER ASPECT OF THIS WAS THAT FOR EVERY REJECTED,PAID OR REVERSED CLAIM CVS/CAREMARK WAS CHARGING ME $0.12, AND THE SWITCH COMPAY(RELAY) WAS CHARGING ME. I WAS MILKED DRY! ABACUS CUSTOMER SERVICE WAS MUCH WILLING TO LOOK INTO THE CASE BUT THEY DID NOT SAVE ME A DIME AS THEY SAID THAT THE HITCH IN TRANSMISSION WAS FROM CVS/CAREMARK AND CVS CLAIMED IT WAS FROM MY SWITCH COMPANY. BUT I PAID FOR IT ALL. THIS HAS BEEN RESOLVED AT THE MOMENT.

Excellent Pharmacy Software

Comments: I would recommend this software to anyone. They have a very good customer service team, a very good product and the price is right!

Pros:

I have trixed numerous pharmacy software such as QS/1, RX30 and others. The Abacus software Visual Pharmacy Plus is by far the best software we have every worked with. It's easy to use, has all the features that you need and more.

Cons:

Their mail order package is not as robost as I would want.

ABACUS GREAT PROGRAM!!!

Comments: THE ABACUS SOFTWARE IS GREAT ASSET TO MY COMPANY. IT IS VERY USER FREINDLY AND AFFORDABLE FOR ANY PHARMACY TRYING TO START OUT. THE ABACUS TEAM IS ALWAYS AVALIABLE FOR ANY TROUBLE SHOOTING AND VERY HELPFUL (JUAN MANDIEDO) IS ABSOLUTLEY ONE OF THE MOST KNOWLEDGABLE EMPLOYEES. GREAT PRODUCT AND SERVICE WITH 2 DIFFERENT TYPES OF PROGRAMS TO UTILIZE IN YOUR PHARMACY. HIGHLY RECCOMENDED.

ABACUS REVIEW

Comments: ABACUS, HAS BEEN AN EXCELLENT SOFTWARE,AESY TO USE, WE HAVE BEEN WITH THEM FOR MORE THAN 4 YEATS, THE PERSON THAT ALWAYS HELP US HER NAME IS MARIA ZENTENO, SHE HAS A GREAT ACTITUD, ALWAYS THERE TO HELPS US FIXING ALL THE PROBLEMS THAT WE HAVE, EVERYTIME THAT WE NEED TO FIX AN ISSUE; THEIR COSTUMER SERVICE HAVE BEEN REALLY HELPFULL ESPECIALLY MARIA ZENTENO.

Thumbs up

Comments: The program is very user friendly easy to manage. Has the ability to let you work with multiply windows at the same time . Keeping you at paste with patients. It also contains a training video that helps you and new personal learn the system quickly .

Easy to Use

Comments: I've used many pharmacy softwares during my professional career..I found Abacus Pharmacy Plus Software best among them. I've suggested to use this software to many of my friends also.

AbacusRX software team is helpful

Comments: Juan has been extremely helpful and knowledgable about the product, and the transition has been smooth coming over from previous company.
IT was great. Thank you

Cancellation of Account is a Nightmare

Comments: We were always pleased with the software. However, we needed to upgrade to a different software to accommodate the growth of our pharmacy. When I tried to cancel the monthly maintenance charges, no one would return my calls and acknowledge my request. This has been going on for over 6 months. They continue to take out the auto withdrawal from my account each month. I have sent numerous emails and a letter and they still ignore my phone calls and requests for cancellation.

Best software

Comments: My pharmacy is been with Abacus for the las 8 years. Their customer service is outstanding and the product is excellent.
We are very happy with their service.

Very satisfied with Abacus software

Comments: I'm very satisfied the product and service

Pros:

Covers all my needs and customer support does a great job.

Cons:

no problems with the software

I would recommend

Comments: Works well with my pharmacy's workflow

Pros:

Many Modules available

Cons:

So many features it takes a while to learn but worth the features

Very good pharmacy software

Comments: It has helped us out alot.

Pros:

Access to many features customer support is always there to help

Cons:

No issues with program

Handles all my needs

Comments: This is a very good product that handles many pharmacy functions

Pros:

Customer support is helpful.

Cons:

I've never had a problem

Very good and reliable.

Comments: Love the quick and knowledgable customer service that is available!!

great product

Comments: Very user friendly

Pros:

has more features than previous program i had

Cons:

select workflow adaptations

Easy to work with

Comments: Very helpful with adults and work flow.

Great Product

Comments: Very satisfied with software

Pros:

Excellent customer service

Cons:

I've had no issues

Great Software

Comments: It's a great product.

Pros:

Great customer support.

Cons:

no issues with software

Excellent software

Comments: customer service is excellent

Pros:

very easy easy to use

Cons:

i've had no issues

Great Product!

Comments: Fits all my needs.

Pros:

Great Customer Support.

Cons:

I have no problems.