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Conversation Intelligence
Conversation Intelligence software helps sales teams and call centers transcribe calls to text, identify key moments, and generate actionable insights for further analysis. This type of software can also be used to coach new hires and determine the team's performance in managing customer queries. Read more Read less
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Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats.
Learn more about Outreach
Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work and allowing reps to focus on driving the conversation forward. Managers can onboard new reps faster, increase rep productivity and turn data into deals.
Learn more about Outreach
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
The patented Gong Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.
Learn more about Gong.io
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
For companies looking to connect everyone, no matter where they are, Dialpad Ai offers One Beautiful Workspace for all conversations that brings your team together on one app to manage calls, texts, voicemail, chat and meetings from a single device. Admins can free up precious IT resources by rolling out an enterprise grade business communications system in just minutes, and ensuring universal adoption across the entire workforce, regardless of location or device.
Learn more about Dialpad
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales.
Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface.
Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.
Learn more about Ringover
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging.
Supercharge your sales process with Sales Hub, a powerful and easy to use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Sales Hub is built on the leading HubSpot CRM platform, where you can bring your customer data, tools, and teams together in one central system of record. Whether its strategies, services, or software, HubSpot has everything you need to grow better.
Learn more about HubSpot Sales Hub
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Power your go-to-market with one platform. Fueled by the most accurate data on 275M contacts and 73M companies.
Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy.
Apollo's B2B Database includes over 275M contacts and 73M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close.
Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.
Learn more about Apollo.io
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching.
Key products:
1. Quality Management System
2. Automated Quality Assurance
3. Learning Management System
4. Automated Agent Coaching
5. Call Behaviour Analysis and Customer Intelligence
6. Conversation Intelligence
Analyzes calls in English, Hindi, Spanish & 70 other languages.
Learn more about Convin
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence.
Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing
Learn more about CallRail
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Local product
Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes.
69% of salespeople are failing to hit quota. It's not sustainable.
If you do as you always have done, you are doomed to repeat the same mistakes.
Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision making at every stage.
Learn more about Ebsta
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Turn conversations into Customers.
Create and Convert more leads with Conversation Analytics®, AI and Call Tracking.
Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence.
Here's how our customers use Convirza to drive revenue growth:
*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on.
*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business.
*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more.
*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things.
We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience.
Learn more about Convirza
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Sales teams leverage Aviso's AI-driven technology to close deals faster.
Leading sales teams leverage Aviso's AI-driven technology to deliver accurate forecasts, prevent deal slippage, and improve win rates with smart selling signals and insights.
Learn more about Aviso
Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Improve experiences at the intersection of value—where customer, employee, product, and market needs meet business objectives.
InMoment’s Experience Improvement (XI) Platform helps companies continuously improve experiences at the intersection of value—where customer, employee, product, and market needs come together with business objectives.
With our award-winning platform and deep bench of experts, we provide comprehensive analytics and prescriptive actions that increase retention, acquisition, customer lifetime value, and profitability.
At the heart of what we do is the desire to connect our clients with what matters most through a unique combination of data, technology, and human expertise.
Learn more about InMoment
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs.
Salesken is a Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs.
Our customers include the world's largest companies in Education, Finance and Software. They use Salesken to analyze every sales conversation and assist their reps in real-time talking points.
Learn more about Salesken
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more.
Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more customers for less money. With full attribution for every phone lead and AI-powered insight for every conversation, marketing teams dramatically boost return on ad spend, contact centers deliver record-breaking conversion rates, and multi-location businesses turn more callers into customers. To see more amazing customer results, visit invoca.com/customers.
Learn more about Invoca
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center.
QEval is Etechs SaaS-based quality monitoring platform, focusing Operations, and strategic solution designed for contact centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner helps in identifying opportunities and actions to improve the processes, sales conversion, and customer satisfaction.
Learn more about QEval
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Jiminny helps commercial teams maximize their revenue and build high-performing teams through AI-driven conversation intelligence.
Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance.
Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.
Learn more about Jiminny
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Allego elevates performance for teams by combining learning, content, and collaboration into one app, designed for the flow of work.
Allego is the leading provider of modern revenue enablement software. GO, Allego’s Modern Revenue Enablement platform, brings together sales, enablement, and marketing teams to deliver the experience B2B buyers are looking for — in a single, comprehensive platform. With its patented technology, the GO platform ensures revenue teams curate the right content, ready sales teams to win with confidence, and engage with buyers in the right way at the right time for faster sales cycles and greater reve
Learn more about Allego
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Conversation intelligence tool that enhances e-commerce sales by guiding customers to the right products through engaging conversations
Outfindo utilizes cutting-edge Conversation Intelligence to enhance online shopping experiences. Through intelligent guided selling, our technology transforms customer interactions into engaging, conversational exchanges. This boosts customer engagement and significantly increases e-commerce sales by ensuring customers find exactly what they need. With seamless integration across various product segments, Outfindo is a versatile solution for e-commerce platforms aiming to leverage conversation intelligence to drive sales and improve customer satisfaction.
Learn more about Outfindo
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights.
Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights.
Learn more about Fireflies
Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions.
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.
Our innovative cloud-based solution leverages its proprietary AI technologies to enable efficient management of customer interactions across all channels. Our AI services are also accessible through APIs.
As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers. Our solution seamlessly integrates with CRMs and offers real-time monitoring.
Learn more about Diabolocom
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
CallMiner is the global leader in conversation intelligence to improve CX, capturing, analyzing and uncovering insights on interactions
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. These improvements can be centered around everything from operational efficiency and agent performance to marketing effectiveness and customer satisfaction.
CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
Learn more about CallMiner Eureka
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Local product
Easy-to-use meeting note-taking tool that helps you create AI meeting notes through transcription, summaries, and action items.
Never take meeting notes again!
Eric.ai is your free AI meeting assistant that automates meeting notes, meeting recordings, meeting actions (and more).
It's easy-to-use and works seamlessly with Microsoft Teams, Google Meet and Zoom.
Learn more about Eric.ai
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform
Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. Our platform combines real-time data analysis, communications, AI coaching, predictive goal setting, 1:1, recognition, QA, and much more in one app. Pathlight empowers data-driven management at every layer of the organizational chart.
We are the real-time performance intelligence platform that customer-facing teams LOVE to use!
Learn more about Echo AI
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
Abstrakt is a Real-Time Call Coaching software that provides automated playbooks/scripts, real-time objection handling & 100% QA.
Abstrakt is a Real-Time Call Coaching software that is transforming teams around the globe. We have redefined the Conversational Intelligence market by offering real-time solutions - no more waiting until the call is over to make a change.
Abstrakt was specifically designed to be agile and work across your tech stack or video conferencing and dialer technologies.
Never lose another deal, worry about being sued due to lack of compliance, or fail to overcome an objection again.
Learn more about Abstrakt
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Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
AI-based conversation intelligence platform that helps sales teams create transcripts, automatically generate notes, summaries & more.
AI-based conversation intelligence platform that helps sales teams create transcripts, automatically generate notes, summaries & more.
Learn more about RingSense
Features
- Call Recording
- Natural Language Processing
- Notes Management
- Performance Metrics
- Real-Time Data
- Intent Recognition
- AI/Machine Learning
- Trend Analysis
- Call Tracking
- Keyword Filtering
