15 years helping British businesses
choose better software

Conversation Intelligence

Conversation Intelligence software helps sales teams and call centers transcribe calls to text, identify key moments, and generate actionable insights for further analysis. This type of software can also be used to coach new hires and determine the team's performance in managing customer queries.

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Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats. Learn more about Outreach
Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work and allowing reps to focus on driving the conversation forward. Managers can onboard new reps faster, increase rep productivity and turn data into deals. Learn more about Outreach

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. Learn more about Gong.io
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Learn more about Gong.io

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
For companies looking to connect everyone, no matter where they are, Dialpad Ai offers One Beautiful Workspace for all conversations that brings your team together on one app to manage calls, texts, voicemail, chat and meetings from a single device. Admins can free up precious IT resources by rolling out an enterprise grade business communications system in just minutes, and ensuring universal adoption across the entire workforce, regardless of location or device. Learn more about Dialpad

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging.
Supercharge your sales process with Sales Hub, a powerful and easy to use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Sales Hub is built on the leading HubSpot CRM platform, where you can bring your customer data, tools, and teams together in one central system of record. Whether its strategies, services, or software, HubSpot has everything you need to grow better. Learn more about HubSpot Sales Hub

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. Learn more about Ringover

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching. Key products: 1. Quality Management System 2. Automated Quality Assurance 3. Learning Management System 4. Automated Agent Coaching 5. Call Behaviour Analysis and Customer Intelligence 6. Conversation Intelligence Analyzes calls in English, Hindi, Spanish & 70 other languages. Learn more about Convin

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing Learn more about CallRail

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Revenue Optimization that helps businesses Convert every Conversation into a Customer.
Convirza is the first enterprise revenue intelligence platform to maximize the dollars coming in. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and show you where take action. This, combined with fully-baked marketing automation, helps sophisticated sales teams and marketers make better decisions, improve close rates and increase revenue. Learn more about Convirza

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Improve experiences at the intersection of value—where customer, employee, product, and market needs meet business objectives.
InMoment’s Experience Improvement (XI) Platform helps companies continuously improve experiences at the intersection of value—where customer, employee, product, and market needs come together with business objectives. With our award-winning platform and deep bench of experts, we provide comprehensive analytics and prescriptive actions that increase retention, acquisition, customer lifetime value, and profitability. At the heart of what we do is the desire to connect our clients with what matters most through a unique combination of data, technology, and human expertise. Learn more about InMoment

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs.
Salesken is a Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. Our customers include the world's largest companies in Education, Finance and Software. They use Salesken to analyze every sales conversation and assist their reps in real-time talking points. Learn more about Salesken

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more.
Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more customers for less money. With full attribution for every phone lead and AI-powered insight for every conversation, marketing teams dramatically boost return on ad spend, contact centers deliver record-breaking conversion rates, and multi-location businesses turn more callers into customers. To see more amazing customer results, visit invoca.com/customers. Learn more about Invoca

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Jiminny helps commercial teams maximize their revenue and build high-performing teams through AI-driven conversation intelligence.
Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams. Learn more about Jiminny

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights.
Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights. Learn more about Fireflies

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions.
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to enable efficient management of customer interactions across all channels. Our AI services are also accessible through APIs. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers. Our solution seamlessly integrates with CRMs and offers real-time monitoring. Learn more about Diabolocom

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Learn more about Eureka

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform
Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. Our platform combines real-time data analysis, communications, AI coaching, predictive goal setting, 1:1, recognition, QA, and much more in one app. Pathlight empowers data-driven management at every layer of the organizational chart. We are the real-time performance intelligence platform that customer-facing teams LOVE to use! Learn more about Echo AI

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Abstrakt is a Real-Time Call Coaching software that provides automated playbooks/scripts, real-time objection handling & 100% QA.
Abstrakt is a Real-Time Call Coaching software that is transforming teams around the globe. We have redefined the Conversational Intelligence market by offering real-time solutions - no more waiting until the call is over to make a change. Abstrakt was specifically designed to be agile and work across your tech stack or video conferencing and dialer technologies. Never lose another deal, worry about being sued due to lack of compliance, or fail to overcome an objection again. Learn more about Abstrakt

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
AI-based conversation intelligence platform that helps sales teams create transcripts, automatically generate notes, summaries & more.
AI-based conversation intelligence platform that helps sales teams create transcripts, automatically generate notes, summaries & more. Learn more about RingSense

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Circuitry.ai Product AIdvisor answers any product questions, offers guided selling, and recommends products to drive sales.
Circuitry.ai Product AIdvisor, powered by the latest Gen AI and AI algorithms, guides your customers through the buying experience. Product AIdvisor is trained on all your product catalogs and knowledge so customers can enjoy a curated conversational experience. Product AIdvisor understands customer needs to provide precise recommendations, help customers understand your products better, and lead them to purchase. Product AIdvisor will increase customer conversion by 30% and grow sales across all channels. The trusted advisor is available for your customers globally 24x7, on the web, mobile, text, or messengers to assist them anywhere, anytime, lowering your customer acquisition costs in marketing and sales. Product AIdvisor also improves the productivity of your sales team by augmenting them to be an expert on your entire product portfolio and close more sales. Start now with Product AIdvisor, and you will have trusted advisors who will help close more sales in no time. Learn more about Circuitry.ai

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
Conversational intelligence solution with a suite of AI powered products to improve care management efficiency and impact.
Laguna Health is a conversational intelligence company building a suite of AI powered products to improve care management efficiency and impact. Our combination of conversational intelligence with individual determinants of health puts Conversational “Care” Intelligence to work for you. With real-time insights, customers deliver better care, faster, while using their existing platforms and workflows. Increasing demands are stressing care managers more than ever before. Imagine if they had a super-powered assistant helping them respond to individuals’ needs with more efficiency and consistency. That’s Laguna Health. Learn more about Laguna

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
United Kingdom Local product
Brief AI

Brief AI

(0) United Kingdom Local product
Brief is a purpose-built tool for automating board meeting minuting for governance professionals.
Brief AI is a software that automates board meeting minuting for company secretaries. It uses artificial intelligence to generate meeting minutes. The software distinguishes between speakers in both virtual and physical meetings. Brief AI maintains high privacy and security standards. The software targets corporate services, fund administration, law firms, multinational corporations, company secretarial firms, and board management software providers as clients. Learn more about Brief AI

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition
consumr.ai drive more sales & maximize RoAS & reduce the acquisition cost while improving the quality of conversions.
consumr.ai drive more sales & maximize RoAS & reduce the acquisition cost while improving the quality of conversions. Learn more about consumr.ai

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real-Time Data
  • Performance Metrics
  • Intent Recognition