---
description: Discover and compare Conversation Intelligence Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Conversation Intelligence for Mac - Price comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversation Intelligence for Mac](https://www.capterra.co.uk/directory/34395/conversation-intelligence/software)

# Conversation Intelligence

Canonical: https://www.capterra.co.uk/directory/34395/conversation-intelligence/software

> Conversation Intelligence software helps sales teams and call centers transcribe calls to text, identify key moments, and generate actionable insights for further analysis. This type of software can also be used to coach new hires and determine the team's performance in managing customer queries.

-----

## Products

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
2. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (562 reviews) — Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
3. [Convin](https://www.capterra.co.uk/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
4. [Convirza](https://www.capterra.co.uk/software/150822/convirza) — 4.4/5 (99 reviews) — Turn conversations into Customers. Create and Convert more leads with Conversation Analytics®, AI and Call Tracking.
5. [Salesken](https://www.capterra.co.uk/software/210355/salesken) — 4.7/5 (22 reviews) — Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs.
6. [Invoca](https://www.capterra.co.uk/software/142981/invoca) — 4.5/5 (20 reviews) — Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more.
7. [Allego](https://www.capterra.co.uk/software/167160/allego) — 4.7/5 (11 reviews) — Market-leading revenue enablement platform that embeds learning, content, coaching, digital selling, and secure AI in the flow of work.
8. [Gryphon ONE](https://www.capterra.co.uk/software/146599/sales-intelligence) — 4.7/5 (9 reviews) — Gryphon ONE helps marketing, customer service, \& sales grow revenue, improve CX, \& reduce risk by balancing compliance \& business goals
9. [Diabolocom](https://www.capterra.co.uk/software/181150/diabolocom) — 4.9/5 (9 reviews) — As a telecom operator and cloud software vendor, we empower Customer Service \& Sales teams to effectively handle all interactions.
10. [Sales Ask](https://www.capterra.co.uk/software/1068767/Sales-Ask) — 5.0/5 (7 reviews) — AI sales coaching for home services. Automate virtual ridealongs, score sales processes, and increase average ticket sizes in 21 days.
11. [ViaDialog](https://www.capterra.co.uk/software/1041646/viaflow) — 5.0/5 (4 reviews) — AI cloud contact center for managing voice, chat, email \& social media. Boost CX with automation, routing \& CRM integration.
12. [Laivly](https://www.capterra.co.uk/software/1030049/laivly) (0 reviews) — Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents.
13. [DialLink](https://www.capterra.co.uk/software/1072792/DialLink) (0 reviews) — DialLink is an easy-to-use business phone system powered by AI and designed specifically for SMBs and startups.
14. [Audire.ai](https://www.capterra.co.uk/software/1074584/Audire-ai) (0 reviews) — Call analysis solution that helps businesses automate quality assurance \& compliance monitoring for sales, support, HR and other teams.
15. [Proponent](https://www.capterra.co.uk/software/1081828/Proponent) (0 reviews) — Proponent converts sales and support calls into insights for better GTM decisions.
16. [LivePrompt](https://www.capterra.co.uk/software/1082138/LivePrompt) (0 reviews) — Cloud-based AI tool that helps sales, recruiting, and consulting professionals turn conversations into actionable insights \& decisions.

## Related Categories

- [Call Tracking Software](https://www.capterra.co.uk/directory/30901/call-tracking/software)
- [Sales Enablement Software](https://www.capterra.co.uk/directory/30798/sales-enablement/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/34395/conversation-intelligence/software)
- [All Categories](https://www.capterra.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Capterra UK","url":"https://www.capterra.co.uk/","@type":"WebSite","@id":"https://www.capterra.co.uk/#website","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Conversation Intelligence","description":"Discover and compare Conversation Intelligence Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.","url":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/deployment-options/mac/software","about":{"@id":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/deployment-options/mac/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/deployment-options/mac/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/deployment-options/mac/software#webpage","mainEntity":{"@id":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/deployment-options/mac/software#itemlist"},"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversation Intelligence for Mac","position":2,"item":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/software","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/deployment-options/mac/software#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Conversation Intelligence for Mac - Price comparison &amp; Reviews - Capterra UK 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Ringover","position":1,"description":"Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales.\n\nGive your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. \n\nRingover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.co.uk/software/169627/ringover","@type":"ListItem"},{"name":"Dialpad","position":2,"description":"For companies looking to connect everyone, no matter where they are, Dialpad Connect offers one beautiful workspace for all conversations that brings your team together on one app to manage calls, texts, voicemail, chat and meetings from a single device. Admins can free up precious IT resources by rolling out an enterprise grade business communications system in just minutes, and ensuring universal adoption across the entire workforce, regardless of location or device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.uk/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Convin","position":3,"description":"Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin’s AI platform automates interactions, improves quality, and boosts efficiency.\n\nKey products:\n1.\tAI Phone Calls\n2.\tReal-Time Agent Assist\n3.\tSupervisor Assist\n4.\tAutomated QA\n5.\tAutomated Coaching\n6.\tAI Learning Management System\n7.\tConvin Insights\n8.\tConversation Behavior Analysis\n9.\tCustomer Intelligence\n\n\nAnalyzes calls in English, Hindi, Spanish & 70 other languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.capterra.co.uk/software/204868/convin","@type":"ListItem"},{"name":"Convirza","position":4,"description":"Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence.\n\nHere's how our customers use Convirza to drive revenue growth:\n\n*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on.\n*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business.\n*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more.\n*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things.\n\nWe integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c597450-7b2b-4dc7-bf42-8e5d1e0a90b5.png","url":"https://www.capterra.co.uk/software/150822/convirza","@type":"ListItem"},{"name":"Salesken","position":5,"description":"Salesken is a Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. \n\nOur customers include the world's largest companies in Education, Finance and Software. They use Salesken to analyze every sales conversation and assist their reps in real-time talking points.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21f26a4f-bd53-4f59-94a9-91b385a3b8c4.png","url":"https://www.capterra.co.uk/software/210355/salesken","@type":"ListItem"},{"name":"Invoca","position":6,"description":"Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions?\n\nInvoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results:\n\n• Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82%\n• Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100%\n• Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% \n\nTo see more customer results, visit invoca.com/customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0699083d-0039-4de6-983a-b64705b26870.png","url":"https://www.capterra.co.uk/software/142981/invoca","@type":"ListItem"},{"name":"Allego","position":7,"description":"Allego is the market-leading revenue enablement platform teams depend on, trust, and love. Across the customer lifecycle, Allego helps teams close deals, hit revenue goals, and stay aligned through change by making the next best action clear.\n\nLearning, content, coaching, and digital selling come together inside everyday workflows, giving teams the context to act decisively in complex selling environments. Secure, practical AI uses approved information and strict controls to accelerate decision-making, surface next best actions, and keep teams consistent at scale.\n\nAllego Learning embeds practice and coaching into real work so skills show up when they matter most. Allego Content activates centrally governed materials in the moment of need. Allego Digital Rooms streamline buyer engagement with secure, personalized spaces that bring together content, communication, and next steps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95410794-7e56-43ce-bb74-6e611501dcdd.png","url":"https://www.capterra.co.uk/software/167160/allego","@type":"ListItem"},{"name":"Gryphon ONE","position":8,"description":"Gryphon ONE empowers organizations to grow revenue by preventing over-suppression of reachable contacts. With 25+ years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. \n\nGryphon ONE's proprietary AI delivers real-time intelligence to support business-specific objectives across every customer interaction. The platform’s actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction enables a personalized experience, improved agent performance, and increased customer satisfaction. \n\nGryphon ONE mitigates risk by offering a trusted, automated, platform-based approach to contact compliance.  The real-time platform protects against TCPA and other Do Not Contact violations with automated screening and blocking, regulatory updates, opt-outs, and comprehensive audit trails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/caba4e72-a817-4dbb-92ff-11c507da0268.png","url":"https://www.capterra.co.uk/software/146599/sales-intelligence","@type":"ListItem"},{"name":"Diabolocom","position":9,"description":"Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.\n\nOur innovative cloud-based solution leverages its proprietary AI technologies to enable efficient management of customer interactions across all channels. Our AI services are also accessible through APIs. \n\nAs a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers. Our solution seamlessly integrates with CRMs and offers real-time monitoring.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1837e969-0a66-42d4-bc83-efa051684351.png","url":"https://www.capterra.co.uk/software/181150/diabolocom","@type":"ListItem"},{"name":"Sales Ask","position":10,"description":"SalesAsk is an AI-powered sales coaching platform purpose-built for the home services and remodeling industries (HVAC, Roofing, Plumbing, Builders). Unlike generic recording tools, SalesAsk uses \"Coach Dean,\" a specialized AI that scores 100% of your team’s in-home sales conversations against your specific sales process.\n\nWhy Home Service Pros Choose SalesAsk:\n\nVirtual Ridealongs: Eliminate 10x the travel time by reviewing \"game film\" from any kitchen table remotely.\n\nProcess Scoring: Automatically track if reps are anchoring price, offering financing, or asking for the close.\n\nIncreased Ticket Size: Users see an average 15-25% increase in contract value by catching missed upsell opportunities in real-time.\n\nNative Trade Integrations: Deeply integrated with ServiceTitan, Jobber, and Housecall Pro to link coaching directly to revenue.\n\nStop guessing why deals are lost. SalesAsk turns every sales rep into a top performer by providing daily, automated coaching that drives sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba77878-2064-4656-998b-b80140689efc.png","url":"https://www.capterra.co.uk/software/1068767/Sales-Ask","@type":"ListItem"},{"name":"ViaDialog","position":11,"description":"Viadialog is an AI-powered cloud contact center platform that helps businesses manage customer interactions across voice, email, chat, SMS, WhatsApp, and social media — all in one place. Designed for support and sales teams, it combines smart automation, omnichannel routing, and no-code workflows to boost productivity and customer satisfaction. With Viadialog, you can deploy intelligent chatbots, automate repetitive tasks, monitor performance in real time, and integrate seamlessly with your CRM. Scalable, GDPR-compliant, and fully cloud-based, Viadialog is ideal for companies looking to modernize their contact center with AI while keeping a human touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.capterra.co.uk/software/1041646/viaflow","@type":"ListItem"},{"name":"Laivly","position":12,"description":"Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control.\n\nLaivly solves the challenge of implementing rapidly evolving technology for contact centers and customer care programs with Sidd Studio, an intuitive command center; Sidd Duo, the industry-leading agent assistant; and Sidd Solo, an autonomous AI agent.\n\nLed by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13d7ee1f-6c25-4013-bf7b-3a9079f5f9e8.png","url":"https://www.capterra.co.uk/software/1030049/laivly","@type":"ListItem"},{"name":"DialLink","position":13,"description":"DialLink is a business phone system built for SMBs and startups, combining calling, messaging, and AI voice agents in one platform. Make and receive calls, send SMS, and manage WhatsApp for Business from a single workspace. Each contact has a unified thread with their full history including calls, texts, and voicemails, so your team never loses context. \n\nDialLink’s AI answers calls 24/7, takes messages, schedules appointments, and creates transcripts, summaries, action items, and suggested replies to help your team respond faster. \n\nDesigned for remote, hybrid, and in-office teams, DialLink works on smartphones, desktops, and desk phones. It’s easy to set up, simple to use, and scales as you grow without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19631747-cdaa-46e8-8f60-ecc4803ed207.png","url":"https://www.capterra.co.uk/software/1072792/DialLink","@type":"ListItem"},{"name":"Audire.ai","position":14,"description":"Audire.ai is AI-based call analysis solution that helps businesses transcribe calls with high accuracy using natural language processing. It enables teams to analyse call content to generate quality assurance reports that identify compliance issues, sales opportunities, customer support needs, and other insights. This improves operations across departments, such as human resources, marketing, and compliance. Audire.ai can be integrated with call recording and CRM systems via API to automate workflows based on call analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0fc01d61-a86b-41ef-86d6-af5cdfa4ecff.jpeg","url":"https://www.capterra.co.uk/software/1074584/Audire-ai","@type":"ListItem"},{"name":"Proponent","position":15,"description":"Proponent is a conversational-intelligence platform that transforms sales, support and customer conversations into structured insights for product-marketing and revenue teams. The platform identifies pain points, objections, product references, buying signals and emerging trends without manual tagging.\n\nProponent supports teams through:\n• Messaging development – grounded in real customer language\n• Competitive analysis – based on customer-driven mentions\n• Sales enablement – clearer objection patterns and use-case signals\n• Product research – feature requests and friction points surfaced at scale\n\nOrganizations use Proponent to:\n• Accelerate positioning and narrative work\n• Improve alignment between sales and marketing teams\n• Detect customer needs earlier across the funnel\n\nBy converting unstructured transcript data into actionable intelligence, Proponent helps companies operate with a consistently customer-informed go-to-market strategy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1931402c-adf8-43f3-a34a-c09dcc38355a.png","url":"https://www.capterra.co.uk/software/1081828/Proponent","@type":"ListItem"},{"name":"LivePrompt","position":16,"description":"AI-enabled conversation intelligence platform that turns meetings into actionable insights. It tracks agendas in real-time, ensuring key points are captured accurately. The AI coach offers guidance during calls by suggesting questions, addressing objections, and referencing past meetings. \n\nThe platform synthesizes insights from multiple conversations, enabling analysis of interviews, sales calls, and consultations. Unified reports combine historical and current data for better decision-making, while advanced search simplifies finding specific details. It integrates with Zoom, Google Meet, Microsoft Teams, and CRM tools. \n\nIt offers enterprise-grade security, including consent-first recording and compliance with data protection standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5f652f-d8ef-4961-bd78-02a97d62fdb7.jpg","url":"https://www.capterra.co.uk/software/1082138/LivePrompt","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/deployment-options/mac/software#itemlist","numberOfItems":16}
</script>