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Call Center Workforce Management Software
Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking. Read more Read less
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Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Learn more about Five9
Five9 is a leading CCaaS platform that empowers your agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business. Five9 brings the power of people and technology to enable you to drive CX success and deliver on your CX promise.
Our expertise goes beyond cloud contact center software - our passion is improving your customer experience.
Learn more about Five9
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Learn more about Sprinklr
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
A modern workforce management platform built for rapidly scaling support teams.
Learn more about Assembled
Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations.
Learn more about Assembled
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Local product
Maximize Sales Team Efficiency with AI-Driven Sales Call Analysis and Coaching. Use the next generation of AI to analyze call context
Learn more about SalesLens
Maximize Sales Team Efficiency with AI-Driven Sales Call Analysis and Coaching
Tired of spending endless hours on call monitoring or relying solely on sales KPIs that reveal issues too late? With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs.
We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities.
Learn more about SalesLens
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Learn more about Dynamics 365
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.
Learn more about Bitrix24
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Learn more about Talkdesk
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
Learn more about NICE CXone
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
The patented Gong Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.
Learn more about Gong.io
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial.
Learn more about Kixie PowerCall
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact centre software solution that provides the forecasting, planning,
scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
Learn more about Alvaria Workforce
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Genesys Cloud CX transforms your customer experience by creating meaningful outcomes with minimal effort - on any channel, with an all-
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.
Learn more about Genesys Cloud CX
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Center cloud solutions and call center software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
Learn more about RingCentral Contact Center
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Learn more about Playvox
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Cloud Contact Center Software deployed instantly.
Full API based. CRM plugins. Connect real or
virtual agents.
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies.
Learn more about ZIWO
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features.
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva!
| Improve deployment speed
| Utilize a flexible staffing structure
| Experience dramatic cost savings
| Manage your communications from anywhere
| Amazing Service
|
Learn more about Nextiva Call Center
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Understand what's happening in the field at scale with our conversational intelligence platform and boost your team's performance.
Stop randomly searching through thousands of customer interactions to find the right information.
Gain an overview of your teams' on-the-ground reality with our conversational intelligence platform!
Boost your business by gaining a better understanding of your market, your team's performance, and your customer's needs.
Join 400+ European companies who trust us.
Learn more about Modjo
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX.
Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.
Learn more about Sharpen
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
A web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency.
Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience.
Learn more about Call Center Studio
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, & other unified communications tool.
MonsterVoIP is cloud-based business phone service offering a unified communications platform with hosted VoIP, SIP trunking, contact center, SD-WAN, call recording, video meetings, cloud fax, and bulk SMS messaging. The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video.
Learn more about Monster VoIP
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
8x8 Contact Center is a rich cloud contact centre that provides a flexible, affordable and efficient way to engage with customers.
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents' productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time.
Learn more about 8x8 Contact Center
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
Cloud Contact Center Software and API solutions to manage campaigns and live contacts. Ideal for multi-channel campaigns and customer care. Easy set up, customizable & supported by Ytel real life customer service 24/7. Analytics and reports come standard. Powerful CRM integration, ringless voicemail and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections and outcomes with Ytel.
Learn more about Ytel
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
100% Cloud-Based Dialer & Lead Management Technology - Convert More Leads to Sales with One Sales Platform for your Entire Company
Sales Sling's cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get so much more than just a dialer. You also get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in-house and remote employees, administrative tools like call tracking and metric reporting, and more..
Learn more about Sales Sling
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Since 2001, PanTerra has been offering the industry's most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Learn more about PanTerra Networks
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Communications and collaboration solutions to enhance workplace productivity and delight customers.
UniVoIP is a forerunner in cloud communications and a leading provider of managed voice services. Our engineer-focused team has decades of experience in delivering the industry’s most forward-thinking business communications technology. UniVoIP provides purpose-built-for Teams Cloud Voice for Microsoft Teams, UCaaS, Contact Center, Conferencing, and SD-WAN solutions, backed by 24/7-365 US-based support.
Learn more about UniVoIP
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.
Learn more about Contact Center as a Service (CCaaS)
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Scalable and customizable cloud-based call center software solutions to meet your needs. Welcome to the call center software hub.
TCN is a leading cloud-based call center technology provider for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omnichannel, IVR, call recording, business, and voice analytics required to optimize operations and adhere to industry regulations. Built for scale.
Learn more about TCN
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
Workforce Optimization (WFO) is a user-friendly, cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce.
Workforce Optimization (WFO) was specifically created for customers looking to implement an omnichannel SaaS workforce engagement solution.
Learn more about Workforce Optimization (WFO)
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Alvaria Cloud is a cloud contact centre platform built for high-availability and backed by SLAs to support enterprise-scale deployments
Alvaria Cloud is the only enterprise cloud contact centre solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured.
Learn more about Alvaria Cloud
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
We have created the best yet way to manage ALL your business communication in one place.
OXON focus is:
#1 Omnichannel Customer Support
#2 Sales Teams and Telemarketing
#3 Personal Email Marketing
#4 Agents Management & Customer Experience Insights
OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform.
Learn more about OXON
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Local product
MaxContact
4.8
(12)
Local product
Local product
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK-based team.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK-based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.
It's the reason MaxContact handle over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.
Learn more about MaxContact
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Sales training & coaching solution that records, transcribes, and analyzes sales video calls. It's the Gong for Spanish Speaking Reps.
Sales training & coaching solution that records, transcribes, and analyzes sales video calls. It's the Gong for Spanish Speaking Reps.
Used for improve performance of Inside Sales team
Learn more about Samu
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace
Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace
The most complete and cost-effective on the market, with hundreds of resources including:
Full Collaboration (Calling, Chat and Meeting)
Omnichannel
Mobile Apps
Call Recording
Call Transcription
Self-service and IVR
Contact Center (active and receptive)
Reports and Monitoring
Learn more about Callbox
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Local product
Surfboard is the simpler, fairer WFM platform for customer support teams
Generate efficient, SLA-hitting shift and activity schedules in minutes, powered by integrated forecasting and reporting. Without sacrificing the happiness of your team.
Learn more about Surfboard
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints.
Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints including messaging, chat, video, voice, and more.
Learn more about Avaya Experience Platform
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.
MiContact Center Business offers an omnichannel contact center that helps businesses provide excellent customer service via chat, phone, email, fax, and chatbots. The system provides features such as scheduled callbacks, skills-based routing, built-in scheduling, workforce management, speech recognition, workflow designer, and text-to-speech.
Learn more about MiContact Center Business
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Cisco Unified Contact Center Express provides an interactive voice response (IVR) ports that is easy to deploy and manage.
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage.
Learn more about Cisco Unified Contact Center Express
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform.
For proactive service, sales, collections, and market research call center operations that want to maximize their output, improve customer experience and agent engagement, Engage Voice provides the most comprehensive capabilities that make the platform the most flexible, expandable, and productive outbound and blended communication platform available in the market today.
Learn more about RingCentral Engage Voice
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Give your business the push to the clouds it needs with our cloud telephony solutions. Connect with our experts today!
Servetel is a highly trusted brand in the cloud telephony space with over 1500+ customers. By providing companies big & small with a host of cloud telephony solutions like toll-free number, virtual phone number, number masking, voice broadcasting, IVR system, OTP verification & more, it has helped them simplify & organise their complete communications.
With us you pay-as-you-use, avoid wasting money on unnecessary infrastructure, & enjoy services with 99.99% uptime, & fantastic support.
Learn more about Servetel
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
All In One Telecommunications + Crm Platform offering our omnichannel solution to streamline communication and S&OP for any business.
Our all-in-one platform equips you to communicate on your customer's channel of choice, better manage agents, clients, and stay miles ahead of the competition. Again we built NOLA to solve a problem within our own networks. The system is tested and proven so there is no risk of switching over. Be where your customers are with one powerful platform: all channels are unified rather than siloed.
Learn more about NOLA
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Scheduling, forecasting, and planning functionality for an enterprise-wide, multi-site, call center workforce solution.
Scheduling, forecasting, and planning functionality for an enterprise-wide, multi-site, call center workforce solution.
Learn more about Vantage Point
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Learn more about Qfiniti
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Enables customers to interact with your brand
Empowers agents with unified/360 customer view
Provides meaningful and actionable insights to supervisors
Helps leaders uncover opportunities for growth
Learn more about Sprinklr Service
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Customizable enterprise-level contact center product now available via pay per use model
Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium
Learn more about Noda Contact Center
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features.
CallAI uses AI to analyze and extract insights from conversations. CallAI can help businesses improve customer satisfaction, agent performance, and operational efficiency by providing features such as:
• Automatic quality assurance scorecards
• Customer sentiment analysis
• Call driver trends and alerts
• Competitor analysis
• Overtalk and speaking rate metrics
• Voice biometrics and speaker characteristics
CallAI is a powerful tool to understand and optimize your conversations.
Learn more about CallAI
...
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Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Local product
storm
Local product
Allows web, SMS, IM, email, web, voice, social media and other channels to interoperate for content centers.
Allows web, SMS, IM, email, web, voice, social media and other channels to interoperate for content centers.
Learn more about storm
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
High performance inbound and outbound call centre technology that shapes to your business.
High performance inbound and outbound call centre technology that shapes to your business.
Learn more about Noojee
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Contact center solution with outbound and inbound calling, along with Chat, SMS, No-Dial, VM, FB and more.
Contact center solution with outbound and inbound calling, along with Chat, SMS, No-Dial, VM, FB and more.
Learn more about MyCallCloud
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
Local product
Connex One
Local product
Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers
Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers
Learn more about Connex One
Features
- Employee Scheduling
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Intraday Management
