---
description: Discover and compare Call Center Workforce Management Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Call Center Workforce Management Software for Mac - Price comparison & Reviews - Capterra UK 2026
---

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# Call Center Workforce Management Software

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> Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking.

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## Products

1. [Assembled](https://www.capterra.co.uk/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered call center workforce management with accurate forecasting, smart scheduling, and staffing optimization.
2. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
3. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
4. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
5. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
6. [CXone Mpower](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments.
7. [Five9](https://www.capterra.co.uk/software/132405/five9) — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
8. [Kixie PowerCall](https://www.capterra.co.uk/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
9. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
10. [RingCX](https://www.capterra.co.uk/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
11. [Aspect Workforce](https://www.capterra.co.uk/software/160354/alvaria) — 4.2/5 (251 reviews) — Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
12. [Insightful](https://www.capterra.co.uk/software/142813/workpuls) — 4.8/5 (156 reviews) — Forecast demand and track performance. Improve efficiency with Insightful’s call center quality management software.
13. [Nextiva Contact Center](https://www.capterra.co.uk/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
14. [ZIWO](https://www.capterra.co.uk/software/171265/ziwo) — 4.7/5 (108 reviews) — ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
15. [Sharpen](https://www.capterra.co.uk/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
16. [8x8 Contact Center](https://www.capterra.co.uk/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
17. [Monster VoIP](https://www.capterra.co.uk/software/182736/mv-business-voip) — 4.7/5 (44 reviews) — MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, \& other unified communications tool.
18. [PanTerra Streams](https://www.capterra.co.uk/software/1002020/panterra-streams) — 4.5/5 (35 reviews) — Cloud contact center with workforce management, AI-driven analytics, call routing, and real-time agent monitoring.
19. [MaxContact](https://www.capterra.co.uk/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
20. [BroadVoice Cloud PBX](https://www.capterra.co.uk/software/146949/cloud-pbx) — 4.4/5 (30 reviews) — Stay connected anywhere with high-quality and reliable cloud-based business phone systems, including phone, SMS, video, and chat.
21. [Ytel](https://www.capterra.co.uk/software/123451/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
22. [RingCentral Engage Voice](https://www.capterra.co.uk/software/132179/ringcentral-engage-voice) — 4.5/5 (23 reviews) — Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform.
23. [UniVoIP](https://www.capterra.co.uk/software/155023/cloud-call-center-solution) — 4.7/5 (20 reviews) — Communications and collaboration solutions to enhance workplace productivity and delight customers.
24. [Teamlead](https://www.capterra.co.uk/software/1011341/rooster-planner) — 4.6/5 (10 reviews) — With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents.
25. [Surfboard](https://www.capterra.co.uk/software/1039354/surfboard) — 4.6/5 (9 reviews) — Surfboard is the simpler, fairer WFM platform for customer support teams

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## Related Categories

- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/32607/call-center-workforce-management/software)
- [All Categories](https://www.capterra.co.uk/directory)

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We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.capterra.co.uk/software/156506/maxcontact","@type":"ListItem"},{"name":"BroadVoice Cloud PBX","position":20,"description":"Broadvoice provides modern communication systems for more meaningful connections.\n\nCommunicate, collaborate and grow with Broadvoice’s business communications cloud platform, including phone, SMS, video, and chat.\n\nOur suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/704dd5f0-bf77-49f8-9f12-ff2905472826.png","url":"https://www.capterra.co.uk/software/146949/cloud-pbx","@type":"ListItem"},{"name":"Ytel","position":21,"description":"Cloud Contact Center Software and API solutions to manage campaigns and live contacts. Ideal for multi-channel campaigns and customer care. Easy set up, customizable & supported by Ytel real life customer service 24/7. Analytics and reports come standard. Powerful CRM integration, ringless voicemail and SMS including short code, toll-free and local numbers nationwide. 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Our engineer-focused team has decades of experience in delivering the industry’s most forward-thinking business communications technology. UniVoIP provides purpose-built-for Teams Cloud Voice for Microsoft Teams, UCaaS, Contact Center, Conferencing, and SD-WAN solutions, backed by 24/7-365 US-based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59b243a-ed17-455e-9e74-8218be259f57.png","url":"https://www.capterra.co.uk/software/155023/cloud-call-center-solution","@type":"ListItem"},{"name":"Teamlead","position":24,"description":"With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents in just one click.\n\nNo complicated setup. No steep learning curve. 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