---
description: Compare the best Knowledge Base Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Knowledge Base Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [Helpjuice](https://www.capterra.co.uk/software/130533/helpjuice) — 4.7/5 (102 reviews) — Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
2. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
4. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
5. [Document360](https://www.capterra.co.uk/software/177031/document360) — 4.7/5 (290 reviews) — Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge.
6. [BlueSpice](https://www.capterra.co.uk/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice is the perfect business knowledge base solution with powerful search, real-time collaborative editing and notifications.
7. [Universal Knowledge](https://www.capterra.co.uk/software/39188/kps-knowledge-management-software) — 4.6/5 (13 reviews) — Flexible, configurable and competitively priced, KPSOL provides out of the box, multi use comprehensive knowledge management software.
8. [Shelf](https://www.capterra.co.uk/software/146524/shelf) — 4.8/5 (106 reviews) — Shelf is \#1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions.
9. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
10. [Aha\!](https://www.capterra.co.uk/software/144020/aha) — 4.7/5 (561 reviews) — Aha\! Knowledge is the AI-powered product information hub — share all of your documents in a central place.
11. [TextExpander](https://www.capterra.co.uk/software/180916/textexpander) — 4.7/5 (63 reviews) — TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more.
12. [Elium](https://www.capterra.co.uk/software/154732/elium) — 4.8/5 (41 reviews) — Elium brings AI-powered knowledge management to global operations or customer services. Integrated, secure, flexible and scalable.
13. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
14. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
15. [monday.com](https://www.capterra.co.uk/software/147657/monday-com) — 4.6/5 (5726 reviews) — Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date.
16. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5058 reviews) — Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.
17. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3663 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
18. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes.
19. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
20. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
21. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
22. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
23. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
24. [Apptivo](https://www.capterra.co.uk/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
25. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews) — Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.

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## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)
- [Sales Tracking Software](https://www.capterra.co.uk/directory/32744/sales-tracking/software)
- [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software)

## Links

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Then easily navigate your knowledge database with custom statuses, hashtags, and filters to find exactly what you need in seconds.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.capterra.co.uk/software/147657/monday-com","@type":"ListItem"},{"name":"Connecteam","position":16,"description":"Centralize your company’s knowledge in Connecteam’s tailor-made knowledge center of policy and procedural expectations for all employees. Grant reserved access to your selected groups of employees and know when each employee has learned and understood the material. Then put them to the test with customizable quizzes. Keep your library organized, secure, and accessible with easy-to-manage folders and subfolders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.capterra.co.uk/software/153140/connecteam","@type":"ListItem"},{"name":"Confluence","position":17,"description":"Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.capterra.co.uk/software/136446/confluence","@type":"ListItem"},{"name":"LiveAgent","position":18,"description":"Deliver reliable knowledge base tools and empower your customers. Create community forums, knowledge base articles, & FAQs with ease. with LiveAgent's knowledge management solution, you can post relevant articles, provide answers to questions, use advanced analytics, and enjoy other powerful features.\n\n LiveAgent delivers the best customer experience to companies like BMW, Yamaha, Huawei, and 150M end-users worldwide.\n\nStart with a 1 month free trial, no credit card required, and no contracts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"Odoo","position":19,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.co.uk/software/135618/odoo","@type":"ListItem"},{"name":"Bitrix24","position":20,"description":"Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. It replaces a multitude of apps and services with a single solution that features CRM, lead generation, marketing, sales & workflow automation, tasks, team messenger, video calls, file storage, and work time tracking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":21,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":22,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.uk/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":23,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.uk/software/138769/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":24,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.co.uk/software/1011835/apptivo","@type":"ListItem"},{"name":"Freshservice","position":25,"description":"Freshservice transforms knowledge management from a static repository into a continuous learning loop. \n\nBy unifying internal and external knowledge sources into a single AI-powered search experience, employees can instantly find accurate answers and self-serve routine requests. \n\nInstead of agents writing documentation from scratch, Freddy AI Copilot automatically generates solution articles from past resolutions and continuously identifies knowledge gaps based on demand trends. \n\nEmpower employees to find answers independently, eliminate repetitive tickets, and ensure your IT operations get smarter and more resilient with every resolved issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.co.uk/software/132997/freshservice","@type":"ListItem"}],"numberOfItems":25}
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