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Knowledge Base Software
Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.
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Local products for United Kingdom
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Kallidus Learn
4.3
(63)
Local product
Local product
Kallidus Learn is a Simple, Fast, and Effective Learning Management System that allows you to deliver learning across multiple devices.
Learn more about Kallidus Learn
Kallidus Learn is an award-winning, user-focused Learning Management System that allows you to deploy, manage, track and report on all types of learning across multiple devices. Target learning to the right person at the right time and optimise training expenditure. Kallidus Learn is used by some of Britain's favourite brands such as Aston Martin, McLaren Automotive, 22 NHS Trusts, David Lloyd, Hitachi, and Morrisons to deliver a blended learning program and report learning outcomes.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more.
Learn more about TextExpander
TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consistently across all your channels.
Create powerful snippets for most-used emails and messaging, store them in your TextExpander library, and share them across your team. When it's time to use your snippets, simply type a few short keystrokes on any app and watch your content instantly expand.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
Learn more about Helpjuice
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.
- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS
- Instant Intelligent Search brings up the RIGHT results the first time you type
- Advanced Analytics give you the right insight into your KB & how to improve it
- Other features include Multi-Lingual, SSO, Custom Domain, API
Learn more about Helpjuice
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshdesk Omni
Step into the future of customer service with Freshdesk Omni, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshdesk Omni builds on our proven track record of offering world-class, omnichannel support
Learn more about Freshdesk Omni
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
Learn more about Zoho Desk
Zoho Desk is a web-based customer service software. It helps you embed a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.
Learn more about Zoho Desk
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
Deliver reliable knowledge base tools and empower your customers. Create community forums, knowledge base articles, & FAQs with ease. with LiveAgent's knowledge management solution, you can post relevant articles, provide answers to questions, use advanced analytics, and enjoy other powerful features.
LiveAgent delivers the best customer experience to companies like BMW, Yamaha, Huawei, and 150M end-users worldwide.
Start with a 1 month free trial, no credit card required, and no contracts.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Fluid Topics is a powerful Knowledge Base Software designed to transform your product content into intelligent information.
Learn more about Fluid Topics
Fluid Topics is an Enterprise Knowledge Platform that transforms your product content into intelligent, actionable knowledge, revolutionizing the way users search, discover, and engage with information. With Fluid Topics, you can easily build a unified, AI-powered knowledge base that consolidates resources from across departments, ensuring everything is accessible in one central location. Our smart search and intuitive navigation make it effortless for users to quickly find the information they need and access important resources on demand. Manage multiple knowledge bases for different brands, products, or audiences from a central platform. Additionally, you can deploy AI-driven applications or AI-powered chatbots that allow users to ask questions naturally and receive instant, accurate responses, offering a personalized, ChatGPT-like experience tailored to your company’s product knowledge.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Local product
Universal Knowledge
4.6
(12)
Local product
Local product
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support
Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration, and analytics functionality to enable internal employees and customer facing organisations to significantly increase productivity. Search taking uses directly to the relevant answer within long documents, advanced content creation and moderation processes combine with high levels of insight ensuring knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Shelf is #1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions.
Learn more about Shelf
Shelf is the leading GenAI knowledge management platform on the market providing a suite of high impact, quick to implement solutions like Search Copilot, Content Copilot and Analytics Copilot.
Awarded for overall usability, high user adoption and best support for three consecutive years, and #1 for knowledge management on Gartner Digital Markets. Shelf can integrate into the platforms your team uses and be implemented in less than a week. Contact us for a demonstration.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
Learn more about livepro
Since 2001, livepro has been the leading premium knowledge management solution for customer experience departments across industries like Banking, Finance, Airlines, and Government. As experts in CX and knowledge management, livepro delivers precise answers at conversational speeds. With seamless integration into your existing tech stack, livepro ensures consistent responses across all customer channels including phone, chatbot, web, and live chat
Our advanced reporting and analytics suite provides key insights to enhance customer and employee experiences. Robust governance features ensure compliance and reduce errors, while AI-enhanced search and process guidance help staff find perfect answers quickly, improving first-call resolution and reducing handle times. livepro is also the only knowledge management system that has COPC Inc. approved technology provider status. With over a 98% customer retention rate and exceptional support, livepro is the perfect answer for customer service.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk.
Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem!
The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Aha! is the world's #1 product development software — trusted by more than 1 million product builders from companies of all sizes.
Learn more about Aha!
Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.
Learn more about Aha!
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.
Learn more about Salesforce Sales Cloud
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Learn more about Dynamics 365
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date.
Create a dynamic knowledge base your whole team can contribute to while they work. That way, important information never gets lost when people move between teams or roles, and your team guidelines and enablement material are always up-to-date. Then easily navigate your knowledge database with custom statuses, hashtags, and filters to find exactly what you need in seconds.
Learn more about monday.com
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place.
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
Learn more about Confluence
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget).
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
Learn more about Bitrix24
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
