---
description: Compare the best Customer Support Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Support Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

# Customer Support Software

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> Customer Support software is a pivotal resource for businesses in the UK market. This versatile tool enables businesses to engage with consumers across multiple communication channels, including live chat, email, ticketing, and social media integrations. By leveraging this software, you can efficiently address client requests and inquiries, ensuring a responsive and customer-centric strategy. Streamline your customer support operations with this indispensable software to increase customer satisfaction, brand loyalty, and overall business success in a competitive market. Make informed choices for your UK business by comparing product features and reviews for Customer Support software.

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
3. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
4. [Fin](https://www.capterra.co.uk/software/1077853/Fin) — 4.6/5 (14 reviews) — Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support.
5. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.8/5 (5 reviews) — Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
6. [SparrowDesk](https://www.capterra.co.uk/software/1080629/SparrowDesk) (0 reviews) — SparrowDesk is an AI-first support platform with an omnichannel inbox, AI agents, and smart tools for fast, consistent query resolution
7. [Assembled](https://www.capterra.co.uk/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered workforce management for customer support with accurate forecasting, smart scheduling, and real-time visibility.
8. [Assembled AI](https://www.capterra.co.uk/software/1073241/Assembled-Assist) (0 reviews) — AI-powered customer support platform with voice, chat, and email automation plus real-time agent assist.
9. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
10. [RenewityRMA](https://www.capterra.co.uk/software/153078/renewityrma) — 4.9/5 (10 reviews) — Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
11. [CoSupport AI](https://www.capterra.co.uk/software/1061059/cosupport-ai) — 5.0/5 (10 reviews) — CoSupport AI is a fully customizable AI Agent for customer service, designed to automate, scale, and enhance support operations.
12. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes.
13. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
14. [Birdeye](https://www.capterra.co.uk/software/152997/birdeye) — 4.7/5 (702 reviews) — Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking.
15. [Lime Connect](https://www.capterra.co.uk/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
16. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
17. [CXone Mpower](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
18. [Smartsupp](https://www.capterra.co.uk/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp
19. [Front](https://www.capterra.co.uk/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.
20. [Yonyx](https://www.capterra.co.uk/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,
21. [Help Scout](https://www.capterra.co.uk/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
22. [Tempo Timesheets](https://www.capterra.co.uk/software/190126/tempo) — 4.3/5 (222 reviews) — Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly.
23. [Issuetrak](https://www.capterra.co.uk/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial.
24. [Wati](https://www.capterra.co.uk/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
25. [HelpCrunch](https://www.capterra.co.uk/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster\!

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Links

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Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Birdeye","position":14,"description":"Birdeye is an AI-based customer experience platform that helps teams automate and enhance online interactions. The system features a 24/7 AI chatbot that engages website visitors, answers questions, books appointments, and captures leads when teams are unavailable. The chatbot delivers personalized, human-like responses through natural language processing capabilities.\n\nBirdeye includes a Smart Inbox that consolidates web chat conversations into a single dashboard, allowing for efficient management and consistent messaging with customizable templates and auto-replies. The platform smoothly transitions conversations from AI to live agents for complex inquiries. Birdeye integrates with various applications and partners with Google to manage reviews, listings, and social media posts. Through its combination of conversational AI, smart inbox tools, and integration capabilities, Birdeye creates a comprehensive solution for online customer engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.capterra.co.uk/software/152997/birdeye","@type":"ListItem"},{"name":"Lime Connect","position":15,"description":"Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. \n\nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n\nAll messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app.\n\nAdditional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.co.uk/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":16,"description":"Tidio is a customer support software suite that features live chat, help desk ticket management, chatbot, and AI agent options.\n\nManage all your client interactions in a single dashboard—be it social media, your website, or email.\n\nProvide automated support 24/7, even if you're off-line, with rules-based automation flows in your chatbot.\n\nEnable Lyro, Tidio's AI agent for customer service, and achieve up to a 64% resolution rate for all incoming tickets. Lyro, the conversational AI agent, is trained on your knowledge base and FAQs to provide truthful answers in your brand tone without hallucinating. If Lyro can't provide help, it will seamlessly escalate to a human agent.\n\nWith Tidio's customer support software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email.\n\nAll plans come with a 7-day trial. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.co.uk/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":17,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Smartsupp","position":18,"description":"Customer service today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs. \n\nSmartsupp delivers a multichannel live chat solution with chatbots, AI shopping assistant, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer service.  \n\nProviding conversation management tools all the way through to AI, Smartsupp offers customer care features built to service your shoppers needs.\n\n100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat","@type":"ListItem"},{"name":"Front","position":19,"description":"Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.co.uk/software/132901/front","@type":"ListItem"},{"name":"Yonyx","position":20,"description":"Yonyx improves customer support by offering interactive decision trees that guide both support agents and customers through structured, step-by-step processes. \n\nThese decision trees help agents follow consistent workflows, ensuring accurate and uniform information is provided to customers. For self-service, customers are empowered to resolve issues independently by navigating the decision trees, which adapt to their specific needs, leading to faster problem resolution.\nYonyx supports multimedia elements like images, videos, and embedded forms, making complex instructions easier to follow. \n\nThis reduces customer frustration and leads to improved first call resolution (FCR) and reduced average handle time (AHT). By providing deep analytics, Yonyx enables businesses to continuously refine their support processes, identifying common issues and improving guides. Ultimately, Yonyx boosts customer satisfaction (CSAT) by delivering efficient, personalized, and consistent support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.co.uk/software/130406/agi-self-service","@type":"ListItem"},{"name":"Help Scout","position":21,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.co.uk/software/136909/help-scout","@type":"ListItem"},{"name":"Tempo Timesheets","position":22,"description":"The #1 time-tracking app in Jira. Stop losing time and start gaining insight with automated time-tracking powered by AI. Elevate customer support and produce reliable data for reporting, invoicing and accounting.\n\nTimesheets by Tempo makes logging time easy, fast, and efficient. Intelligent suggestions speed up the time logging process, improving user adoption, and visibility for management.\n\nEasily track all billable time for invoicing and measure and report on CAPEX and OPEX with precision.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b9fa6f-299a-4064-9622-1d4f48a14d09.png","url":"https://www.capterra.co.uk/software/190126/tempo","@type":"ListItem"},{"name":"Issuetrak","position":23,"description":"Make an impact with your customer support team abd watch efficiency skyrocket when you pair licensed agents with ticket management software that empowers free users. (Spoiler alert: you won’t find this anywhere else.)\nIssuetrak will maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. You'll also gain visibility into repetitive issues, SLAs, and more. Cloud and on-premises hosting are also available. \nGrow alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we're the best ticketing software on the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.co.uk/software/16499/issuetrak","@type":"ListItem"},{"name":"Wati","position":24,"description":"Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.\n\nUnlock Revenue Growth with Wati, your AI co-pilot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.capterra.co.uk/software/204314/wati","@type":"ListItem"},{"name":"HelpCrunch","position":25,"description":"HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.\nFeatures include:\n- Live Chat\n- Chatbot\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.co.uk/software/146516/helpcrunch","@type":"ListItem"}],"numberOfItems":25}
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