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Customer Support Software
Customer Support software is a pivotal resource for businesses in the UK market. This versatile tool enables businesses to engage with consumers across multiple communication channels, including live chat, email, ticketing, and social media integrations. By leveraging this software, you can efficiently address client requests and inquiries, ensuring a responsive and customer-centric strategy. Streamline your customer support operations with this indispensable software to increase customer satisfaction, brand loyalty, and overall business success in a competitive market. Make informed choices for your UK business by comparing product features and reviews for Customer Support software. Read more Read less
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264 results
Helpdesk AI to help resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge.
Learn more about Forethought
Transform customer service with human-centered AI.
Resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge—all from one AI-powered platform.
Forethought's platform takes customer service teams beyond traditional chatbots and point-solutions. Built on real NLP and NLU, Forethoughts AI learns continuously to ensure the best customer experience possible.
Learn more about Forethought
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Korra is an enterprise AI-powered platform that streamlines customer experience by delivering direct-to-answer search results.
Learn more about Korra
Korra is a cutting-edge knowledge discovery platform for businesses of all sizes. With its natural language understanding it provides direct-to-answer search results in all formats. Its conversational semantic engine, automated topic generation, and integrated content viewers deliver the search experience customers are now expecting to find. Korra is a cost-effective, user-friendly, and end-to-end SaaS solution helping companies enhance their digital presence with advanced search capabilities.
Learn more about Korra
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Discover how 8000+ businesses use Front to drive operational efficiency, prevent churn, improve retention, and propel customer growth.
Learn more about Front
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
Learn more about Front
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Supportbench: Capterra's 2023 top-value AI-driven B2B customer support platform.
Learn more about Supportbench
Awarded the 2023 Industry Leader in Value-for-Money in Customer Support by Capterra, Supportbench is the unparalleled B2B enterprise solution. Uniquely designed for B2B success, our platform leverages AI to offer advanced sentiment analysis and personalized experiences. With Supportbench, expect proactive support, seamless integration, and superior long-term customer management. Experience the true power of B2B customer support, tailored to your unique needs.
Learn more about Supportbench
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer support software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Learn more about Zoho Desk
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes.
Learn more about LiveAgent
LiveAgent is a cloud-based Customer Support Software with over 200 integrations.
Streamline all customer interactions and manage them from a single shared company inbox. Use all your social media channels, and enjoy superior ticket management, shared inboxes, live chat software, and other advanced features.
LiveAgent delivers the best customer experience to 150M end-users worldwide.
Start with a 1 month free trial, no credit card required.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service.
Learn more about RenewityRMA
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Relevance platform to deliver contextually relevant information for personalized interactions with clients, partners, customers & more.
Learn more about Coveo Relevance Cloud
Coveo Solutions Inc, (TSX:CVO) is a leader in AI-powered relevance platforms that transform search, recommendations, personalization, and merchandising within digital experiences across commerce, service, website, and workplace applications. The Coveo Relevance Cloud™ is a SaaS-native, multi-tenant platform used by enterprises worldwide.
Learn more about Coveo Relevance Cloud
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
nixi1: Your all-in-one multichannel communication hub. Manage Facebook, Instagram, WhatsApp chats, monitor KPIs, and increase customer satisfaction by 80% !
Learn more about nixi1
nixi1 isn't just a chat manager; it's your gateway to effortless multichannel communication. Imagine managing messages from Facebook, Instagram, WhatsApp, and more, all in one place. Thanks to our Ai-powered assistant, responses are quicker and smarter. Beyond just chat, it's about keeping tabs on your KPIs, being there for your customers round the clock, and smoothing out your marketing and business processes with our advanced AI. With our flexible SaaS plans, you're not just adopting a tool; you're increasing customer satisfaction by 80% !
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication
Learn more about NinjaChat
NinjaChat from All-in-One Business Suite by 500apps is a Live Chat Software. It provides the best customer support for your website visitors. It helps to engage your website visitors by integrating your live chat with multi-channel communication like text, Facebook, WhatsApp, and many more.
All-in-One Business Suite by 500apps offers 50 apps for a flat $14.99 which comprises functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99
Learn more about Support.cc
Support.cc by 500apps is an all-in-one help desk ticketing system that provides your customers with faster and more helpful support. You can manage tickets, track the status of their queries, and provide an inbuilt knowledge base to take care of all your customers' needs with little effort. It helps provide customer service, enhance productivity, increase customer satisfaction, and save time and money. Subscribers have access to 50 apps for $14.99 per month plus a 14-day free trail.
Learn more about Support.cc
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
The customer service software unifies all messaging channels into one single view. Make customer communication easy.
Learn more about Trengo
Discover Trengo, the customer service software that unifies all messaging channels into one single view.
Answer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Website chat, Google Business messages, WeChat & Telegram from one platform.
Use the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel.
Make customer communication easy.
Learn more about Trengo
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service.
Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free.
Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard.
Callback - Simply enter your phone number and preferred call time, customer service will call you.
Co-browse - Allows agents and customers to collaboratively 'browse' a website.
Learn more about LiveCaller
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support
Learn more about Freshworks Customer Service Suite
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
Learn more about Intercom
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
Learn more about TeamSupport
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Facebook and more. Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
Learn more about Userlike
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.
Birdeye is the highest-rated all-in-one Reputation Management and Customer Experience Platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one AI-enabled platform to effortlessly manage online reputation, reviews and listings to connect with prospects through digital channels, and gain customer experience insights & customer feedback via reviews, surveys & social listening to grow sales and thrive.
Learn more about Birdeye
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
Learn more about NICE CXone
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
BILL, a leader in financial automation software for small and midsize businesses (SMBs).
BILL (NYSE: BILL) is a leading financial operations platform for small and midsize businesses (SMBs). As a champion of SMBs, we are automating the future of finance so businesses can thrive. Our integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Hundreds of thousands of businesses rely on BILL’s proprietary member network of millions to pay or get paid faster.
Learn more about BILL
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Local product
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales.
Tidio enables you to provide world-class customer support by combining live chat and chatbots. While a customizable live chat widget makes you accessible to your visitors and customers in real-time, directly from the level of your landing page, chatbots offer assistance when you're unavailable.
Additionally, Tidio integrates with your Messenger and email inboxes and offers desktop and smartphone app, so you can manage all communication channels from one place, on every device.
Learn more about Tidio
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Access all of the tools you will ever likely need to perform effective and proactive human and chatbot customer support with Smartsupp
Customer support today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs. Smartsupp delivers a multichannel live chat solution with chatbots, video recordings, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer support. Providing conversation management tools all the way through to AI, Smartsupp offers customer care features built to service your shoppers needs.
Learn more about Smartsupp
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Learn more about Yonyx
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins.
Learn more about Help Scout
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly.
The #1 time-tracking app in Jira. Stop losing time and start gaining insight with automated time-tracking powered by AI. Elevate customer support and produce reliable data for reporting, invoicing and accounting.
Timesheets by Tempo makes logging time easy, fast, and efficient. Intelligent suggestions speed up the time logging process, improving user adoption, and visibility for management.
Easily track all billable time for invoicing and measure and report on CAPEX and OPEX with precision.
Learn more about Tempo Timesheets
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Everything your business needs to triage and resolve customer requests. Backed by industry-leading, US-based 24/7 technical support.
Skyrocket the efficiency of your problem-solving team. Pair licensed agents with ticket management software that empowers free users. In Issuetrak, not everyone needs a paid seat. (Spoiler alert: you won’t find this anywhere else). Maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. Gain visibility into repetitive issues, SLAs, and more with Issuetrak. Cloud and on-premise hosting available.
Learn more about Issuetrak
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features include:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps
Try HelpCrunch for free for 14 days.
Learn more about HelpCrunch
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings.
Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings.
Learn more about Zight (formerly CloudApp)
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Website optimization tools used by 400,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required.
Learn more about Lucky Orange
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
Elevate beyond traditional ticketing to a support platform that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. Stay in control with code-free configurations, personalized customer interactions, a built-in knowledge base, and seamless integrations. With Vivantio, you can ensure rapid issue resolution through custom routing and branded online portals, ultimately driving customer loyalty.
Learn more about Vivantio
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team.
Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
Learn more about Kayako
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Learn more about Textline
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Learn more about TenFold
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
No-code platform enhancing customer engagement and aiding support teams. Design flows, automate tasks, use AI for human-like response.
Tiledesk is a no-code customer support and engagement platform that offers the Design Studio, enabling you to design conversation flows and automate tasks with drag-and-drop technology. It leverages the power of ChatGPT to generate LLM-powered responses that are human-like. Tiledesk also offers omnichannel messaging, AI chatbot, knowledge base, and analytics. With Tiledesk, you can integrate your bot with various digital channels including websites, WhatsApp, FB Messenger, and more.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems. Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.
Learn more about ServiceNow Customer Service Management
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Fully branded white label appointment scheduling for enterprise or resellers integrating scheduling into an existing platform.
Learn more about Bookafy
Three Customer Groups:
Enterprise - Fully branded version of our software for large organizations, municipalities and universities.
Integrator - White label scheduling integration into an existing product offering. Example: CRM adding scheduling. Implement in days, not years.
Small business - Our product is robust... we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.
Learn more about Bookafy
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Transform Gmail into a support powerhouse. Seamlessly manage multi-channels, collaborate, and deliver standout customer experiences.
Hiver supercharges customer support directly from Gmail. Seamlessly manage multi-channel interactions, from email to live chat and WhatsApp.
Empower agents with intuitive features like shared inboxes, real-time collaboration, and powerful automations. Dive deep with analytics to track key metrics and elevate support quality.
With Hiver, transform Gmail into a comprehensive support hub, ensuring swift resolutions and unparalleled customer experiences.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
The chat platform that guarantees smooth customer experiences, Messaging & Live Chat allows businesses to build stronger relationships.
TeamSupport's Messaging & Live Chat empowers businesses to indulge in meaningful conversations with customers - ensuring consistent customer experiences and increased satisfaction.
Through routing, chatbots, automations, personalization, integrations, and analytics; support, sales, and marketing teams alike can use our live chat software to provide seamless experiences that build trust. These tools allow you to meet customer needs while enabling agents to focus on relationship building.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Genuine, personalized, secure and easy to use.
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.
With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Build interactive decision trees that help your customers guide themselves to the right answer the first time.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what they¿re looking for, and don¿t know where to find it even if they do. With Zingtree, you instead guide your users to the right answer on their own, deflecting support tickets in the process.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
Best for: Large companies with 200+ employees
Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.
Capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more.
Finally, provide the data and resources your agents need to delight your customers.
#1 Live Chat Software 8 years in a row by Business.com.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Powerful and affordable issue tracking software solution that can be configured to your exact needs.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.
Chaport is a modern live chat solution with chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chat capabilities, and much more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away.
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Features
- Knowledge Base Management
- Live Chat
- Email Management
- CRM
- Service Level Agreement (SLA) Management
