---
description: Discover and compare Free Customer Support Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Support Software - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Free Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

# Customer Support Software

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> Customer Support software is a pivotal resource for businesses in the UK market. This versatile tool enables businesses to engage with consumers across multiple communication channels, including live chat, email, ticketing, and social media integrations. By leveraging this software, you can efficiently address client requests and inquiries, ensuring a responsive and customer-centric strategy. Streamline your customer support operations with this indispensable software to increase customer satisfaction, brand loyalty, and overall business success in a competitive market. Make informed choices for your UK business by comparing product features and reviews for Customer Support software.

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## Products

1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
2. [CoSupport AI](https://www.capterra.co.uk/software/1061059/cosupport-ai) — 5.0/5 (10 reviews) — CoSupport AI is a fully customizable AI Agent for customer service, designed to automate, scale, and enhance support operations.
3. [Lime Connect](https://www.capterra.co.uk/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
4. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
5. [Smartsupp](https://www.capterra.co.uk/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp
6. [Help Scout](https://www.capterra.co.uk/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
7. [Zight](https://www.capterra.co.uk/software/154298/cloudapp) — 4.6/5 (185 reviews) — Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
8. [Kayako](https://www.capterra.co.uk/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
9. [Hiver](https://www.capterra.co.uk/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
10. [Freshchat](https://www.capterra.co.uk/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
11. [eDesk](https://www.capterra.co.uk/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
12. [Chaport](https://www.capterra.co.uk/software/164545/chaport-live-chat) — 4.9/5 (63 reviews) — Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.
13. [AzureDesk](https://www.capterra.co.uk/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
14. [NABD System](https://www.capterra.co.uk/software/142595/nabd) — 4.6/5 (38 reviews) — A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
15. [yellow.ai](https://www.capterra.co.uk/software/194013/yellow-messenger) — 4.5/5 (37 reviews) — Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries.
16. [ThriveDesk](https://www.capterra.co.uk/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
17. [User.com](https://www.capterra.co.uk/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
18. [Freshcaller](https://www.capterra.co.uk/software/165078/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers.
19. [Helpshift](https://www.capterra.co.uk/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
20. [Mava](https://www.capterra.co.uk/software/1060576/mava) — 4.8/5 (29 reviews) — Mava is an AI-first customer support platform that connects to your private, group \& community channels.
21. [BlueCamroo](https://www.capterra.co.uk/software/101736/bluecamroo) — 4.4/5 (28 reviews) — Web-based lead management, CRM, project management, time tracking, billing, and support ticketing.
22. [C-Desk](https://www.capterra.co.uk/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
23. [eBanqo](https://www.capterra.co.uk/software/1015991/ebanqo) — 4.2/5 (22 reviews) — A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels.
24. [hello24.ai](https://www.capterra.co.uk/software/1033570/hello24ai) — 4.7/5 (22 reviews) — hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp.
25. [ClickDesk](https://www.capterra.co.uk/software/125631/clickdesk) — 3.4/5 (21 reviews) — Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2067b06-547b-4078-8965-4163e71cba34.png","url":"https://www.capterra.co.uk/software/194013/yellow-messenger","@type":"ListItem"},{"name":"ThriveDesk","position":16,"description":"At ThriveDesk, we believe there is always a better way to to manage customer success.\n\nThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.\n\nSimple, affordable help desk solution for small businesses, eComemrce and SaaS managing customer support.\n\n- Shared Inbox\n- Live chat\n- Knowledge base\n- Community\n- Deep WooCommerce integration\n- Advanced reporting\n- And much more...","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d18ef494-fc90-42f5-86cd-bff510f012eb.png","url":"https://www.capterra.co.uk/software/1020527/thrivedesk","@type":"ListItem"},{"name":"User.com","position":17,"description":"User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. \n\nReach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. \n\nInterested in Marketing Automation? Get a free 14 day trial with no upfront payment","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.capterra.co.uk/software/144916/usercom","@type":"ListItem"},{"name":"Freshcaller","position":18,"description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/516772ea-bbaf-4afe-9152-32b62c69714b.png","url":"https://www.capterra.co.uk/software/165078/freshcaller","@type":"ListItem"},{"name":"Helpshift","position":19,"description":"Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. \n\nWith Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. \n\nWe prioritize long-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.capterra.co.uk/software/150923/helpshift","@type":"ListItem"},{"name":"Mava","position":20,"description":"Mava is the go-to product for customer operations when managing a business with a critical community spread across multiple channels.\n\nManage support requests from web chat, email, Telegram & Discord from one shared inbox.\n\nTrack support metrics and improve support operations.\n\nUse AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0a6668a-5af0-4bc5-ac50-1d12e7f9c0c1.jpeg","url":"https://www.capterra.co.uk/software/1060576/mava","@type":"ListItem"},{"name":"BlueCamroo","position":21,"description":"BlueCamroo is a complete, integrated, and affordable web-based all-in-one online Business Productivity Suite that helps your business manage Sales, Customers, and Projects more efficiently and profitably.  \n\nBlueCamroo is a single online tool that replaces multiple stand-alone solutions, including: CRM; Time Tracking/Reporting; Invoicing; Project Management & Collaboration; Business Process Automation; Email Marketing; Revenue & Expenses Management; Social Network Monitoring; and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec080a2f-63f3-4978-8a11-f89e11bf62bc.png","url":"https://www.capterra.co.uk/software/101736/bluecamroo","@type":"ListItem"},{"name":"C-Desk","position":22,"description":"Free service desk / Helpdesk application with lots of other features for whole organisation.\n\n1. service request management  (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..\n2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..\n3. Knowledge base.\n4. Photo gallery\n5. notice board\n6. Log book\n7. Active directory\n8. 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Sell their products through Whatsapp 24/7 through commerce-bots\n2. Send out marketing campaigns on WhatsApp to unlimited customers; Get 5x better ROI than Google/Facebook Ads\n3. Automate up to 90% of customer support queries and reduce support cost\n\nOur platform offers deep integrations with Shopify, WooCommerce, & Payment gateways as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44def44b-3447-4d43-a1e6-933f1162381d.png","url":"https://www.capterra.co.uk/software/1033570/hello24ai","@type":"ListItem"},{"name":"ClickDesk","position":25,"description":"Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7701f6d1-13f4-4dbe-89cc-58789c8cadc6.png","url":"https://www.capterra.co.uk/software/125631/clickdesk","@type":"ListItem"}],"numberOfItems":25}
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