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66 results
Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Multilingual Conversational AI to deliver a human-like customer support services. Contact us for a free demo – [email protected] Learn more about assist365 - AI-powered Virtual Assistant
assist365 is an AI-powered Conversational Voice Bot for end-to-end customer support automation. Cleverly engineered NLU and NLP engine delivers a human-like experience to your customers in more than 20 languages. Deploy the bots for various use cases like Customer Service, FAQs, Surveys, Appointments, etc. and rest all is taken care of by the bots. The level of scalability assist365 possesses and its automation can help you deliver 24/7 customer service at less than 30% of the actual cost. Learn more about assist365 - AI-powered Virtual Assistant

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Emotionally aware video call assistant for sales teams to accelerate revenue with a better understanding of the buyer's sentiment. Learn more about Sybill
Sybill is an emotionally aware video call assistant for sales teams. It captures your buyer's expressions and body language during the call in the context of what was being said to generate insights on who could be a champion, and what got them excited. Sybill allows sellers to move the deal forward with deep prospect intelligence. It allows sales leaders to transform their messaging and decks based on what resonates with their prospects, and coach their teams on winning behaviors. Learn more about Sybill

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations.
Gong empowers your entire go-to-market organization by unlocking and operationalizing your most valuable data set — your customer conversations. Gong also transcribes your sales call recordings. That way you can search through calls and highlight specific parts of the conversation that matter to you. It’s like Google search, but for your sales calls. Empower your team with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals. Learn more about Gong.io

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Drive documentation productivity - all by voice!
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcribe faster and more accurately than ever before, and spend less time on documentation and more time on activities that boost the bottom line. Learn more about Dragon Professional Individual

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Leading Speech Recognition tool leveraging AI-enabled technology for the EdTech Industry, with 95%+ accuracy rate for non-native speech
Backed by Google, ELSA provides a proprietary Speech Recognition and AI-enabled technology to help learners speak English more fluently and effectively. Beyond transcription, ELSA provides feedback on pronunciation, fluency, intonation, grammar & vocabulary - even predicting scores for IELTS/TOEFL speaking tests. Technology with 95%+ accuracy, adapted to 100+ global accents (India, Japanese, Indonesia, Brazil, Mexico, etc) from 25M+ users regardless of adults and kids’ voices. Learn more about ELSA Speak

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. Learn more about JustCall

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
CTM lets you record and transcribe phone calls giving you data to confidently make customer experience & sales coaching decisions.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook. Key speech analytics features include call recording, transcriptions, and automated keyword analysis. Learn more about CallTrackingMetrics

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software.
Chorus by ZoomInfo provides the Conversation Intelligence platform that captures & analyzes all your sales interactions across phone calls, video meetings, and email to ensure your sales teams win more deals and hit their number. Learn more about Chorus

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
United Kingdom Local product
Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Access best-in-class cognitive services and machine learning that identifies your business-specific words and phrases to boost call-transcription accuracy. Learn more about EvaluAgent

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above! Learn more about Snowfly

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Augment and improve your existing QA reviews process with AI-fueled agent evaluations, insights and more.
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. Our easy-to-use, economical, and effective solution helps businesses augment their existing quality assurance process, access agent coaching insights, improve the customer experience, and grow company revenues. Every client is assigned a dedicated CallFinder Analyst for support. Learn more about CallFinder

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
United Kingdom Local product
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we. It's the reason MaxContact now handles over 100Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers. Learn more about MaxContact

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Artificial Intelligence Speech analytics software for call centers enabling 100% coverage with automated quality & compliance scoring.
Daisee transforms Customer Experience by utilizing Artificial Intelligence, speech, & text analytics to access deep insight into behavioural and emotional dynamics of your customer base. Daisee transcribes, analyses and automatically scores and ranks 100% of contact centre interactions enabling organisations to focus on the interactions that matter. Daisee's highly accurate insights enable full visibility into your customer service operations and streamline your quality assurance workflows. Learn more about daisee

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Appen provides high-quality training data to confidently deploy world-class AI.
Appen provides reliable training data to give organizations in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries. Learn more about Appen

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Learn more about Eureka

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. Learn more about inConcert Omnichannel Contact Center

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.
Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology. Learn more about Amelia

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance, and tailor agent coaching.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers. Learn more about Observe.AI

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Perform highly accurate, automatic forensic voice comparisons using a cutting-edge, language-independent speaker recognition solution.
Phonexia Voice Inspector is an out-of-the-box solution that enables police forces and forensic experts with a highly accurate forensic voice comparison tool to support effective criminal investigations and give evidence in court. It uses the cutting-edge Phonexia Voice Biometrics technology powered by deep neural networks, providing exceptional accuracy. You can automatically compare the subjects voice, use recordings of any language, and present the results quickly with predefined reports. Learn more about Phonexia Voice Inspector

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Rev.ai's suite of speech-to-text APIs allows businesses to build powerful downstream applications.
We train our speech models on 50,000+ hours of human-transcribed audio content to produce the most accurate API-driven, automatic speech recognition (ASR) engine on the market With over 50,000 active freelancers working to train the world’s most accurate English ASR for the last decade, Rev is a leader in the speech-to-text world. - Use only one provider for all your speech to text needs pre-recorded or live - Scale to meet a global audience with 31 languages - Reduce time to market with setup Learn more about Rev.ai

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Contact center solution that helps businesses streamline customer service processes across multiple channels.
Amazon Connect - Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center. Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges. Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere. Download our free eBook on how Amazon Connect can save you contact center costs. Learn more about Amazon Connect

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
MiaRec is a leading provider of enterprise-ready call recording and voice analytics solutions for contact centers and beyond.
MiaRec is a leading provider of award-winning, enterprise-ready call recording and voice analytics solutions for contact centers and beyond. MiaRec helps contact centers and businesses gain complete visibility and powerful insights into their customers with features include call recording, STT Transcription, Keyword Spotting, Agent Evaluation, Call Tagging, PCI Masking and more. MiaRec provides interoperability with leading vendors such as Cisco, Avaya, Microsoft, and more. Learn more about MiaRec

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
End-to-end AI meeting assistant for customer-facing teams.
Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology help customer-facing teams capture important customer information, before, during, and after important meetings. Avoma analyzes conversation insights, and intelligence to help reps shorten sales cycles and delight more customers. With Avoma, you can automatically record all your meetings, get full transcripts and summarized notes, and actionable insights synced directly to your CRM. Review calls and Learn more about Avoma

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Fast-to-deploy speech analytics API for sentiment analyses in Call Centers, Native Apps, Robotics, etc. Dialect & language-agnostic
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second, providing a wide range of insights. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data! Learn more about OTO

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Deepening and enriching customer and employee insights
Call Journey’s mission is to use Interactive AI to deepen and enrich the way that organisations understand their customers and people. VoiceAI captures and analyses each and every interaction to produce nuanced insights in a simple, searchable and actionable format, helping organisations improve their customer experience, business performance, risk management and compliance. Call Journey’s passionate interaction experts have combined the best of Natural Language Processing and Artificial Intel Learn more about VoiceAI

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
SoapBox Labs powers best-in-class voice-enabled experiences for kids.
SoapBox Labs builds speech recognition technology for kids. It offers low-code and proprietary speech recognition (ASR) technology that delivers high accuracy for kids ages 2 to 12 of all accents and dialects. The SoapBox voice engine has been built using a privacy-by-design approach to protect kids’ fundamental right to voice data privacy. SoapBox licenses its technology to third-party education and entertainment companies and offers two core solution suites: SoapBox Educate and SoapBox Play Learn more about SoapBox

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs. Learn more about Clarabridge

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions. Learn more about Stratifyd

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish Learn more about Contact Cubed

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls. Learn more about Tethr

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
An advanced speech analytics solution for contact centers to improve performance, reduce operational costs & boost customer experience.
An advanced speech analytics solution for contact centers to improve performance, reduce operational costs & boost customer experience. Learn more about SmartSpeech

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
SaaS that uses conversational AI to supercharge profits and customer experience for lender and healthcare provider contact centers.
Prodigal is a Consumer Finance Intelligence solution that uses conversational AI to supercharge profits and customer experience for lenders and healthcare providers. ProAssist prompts agents to say and do the things proven to collect more and increase first call resolutions. ProNotes auto-writes call notes in seconds so agents can focus on customer experience and get back hours in their days. ProVoice analyzes and scores 100% of calls for compliance, reducing risk and boosting QA effectiveness. Learn more about Prodigal

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
CX suite that helps businesses measure and improve customer experience by managing feedback, ratings and reviews on a unified platform.
CX suite that helps businesses measure and improve customer experience by managing feedback, ratings and reviews on a unified platform. Learn more about Verint Experience Management

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
As pioneers in cloud technology, ClearTouch has been in business for over 20+ years, worldwide presence, serving over 1500+ clients.
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others. Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing. You don’t have to depend on multiple providers to manage your contact center. Learn more about Cleartouch Cloud Contact Center Platform

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Solution to create notes automatically for meetings.
Solution to create notes automatically for meetings. Learn more about Marsview Notes

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Real-time compliance monitoring, conduct & fraud risk by analyzing customer & employee communication channels.
Real-time compliance monitoring, conduct & fraud risk by analyzing customer & employee communication channels. Learn more about Cognitive View

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Verint Speech Analytics is a cloud-based speech analytics solution that helps businesses extract valuable insights from phone calls.
Verint Speech Analytics is a cloud-based speech analytics solution that helps businesses extract valuable insights from phone calls. Users will be able to reduce repeat calls and agent handle times, gain real-time customer insights, reduce churn by finding root issues and more. It also helps businesses measure customer satisfaction levels, run marketing campaigns and analyze agents’ performances. Learn more about Verint Speech Analytics

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer sat across all channels.
Alvaria Engagement Analytics is a powerful speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels. Learn more about Alvaria Engagement Analytics

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Capturi helps teams identify valuable insights using speech analytics to e.g. increase sales numbers or NPS scores and much more.
Capturis customized solution helps you reach your full potential! Using speech analytics and machine learning, Capturi analyzes your customer facing call recordings and transforms them into insights on how to achieve higher NPS, increase sales numbers, reduce the number of non-valuable customer calls and save valuable time on documentation and quality assurance. Learn more about Capturi

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences.
Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences. Learn more about Signal AI

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Contexta360 is an online platform that uses AI and speech recognition to analyze telephone communications.
Contexta360 software works by using advanced speech analytics. It allows for the analysis of a large number of telephone conversations. It also automatically determines the reasons why customers made contact. The conversations can be from live or automatic answering systems. Automated workflows can be created using gained insights, and the user experience can be improved. Customer interaction analysis is based on natural language processing and AI. Learn more about Contexta360

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
United Kingdom Local product
Fonetik

Fonetik

(0) United Kingdom Local product
The latest and only behaviourally-informed designed Speech Analytics platform on the market.
The latest and only behaviourally-informed designed Speech Analytics platform on the market, engineered to help you understand what each customer says and feels, right now. Traditional speech tools are complex, designed by analysts for analysts, requiring a technical skillset to get the most from their platforms. Fonetik puts the power into your hands through an intuitive point-and-click interface designed by behavioural scientists. Learn more about Fonetik

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
MeetRecord is a meeting intelligence for CS and sales teams working on Zoom and MS Teams.
Every customer meeting is filled with insights you could easily miss. MeetRecord is here to bridge that gap. MeetRecord helps sales teams to capture intelligence from video calls, do real-world coaching and close deals faster. With MR you can: - Get meeting insights to sell better - Coach on real calls, assign courses to improve performance - Capture and communicate product feedback with real Voice of Customer Learn more about MeetRecord

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
United Kingdom Local product
Analyse the words, emotion and sentiment behind every call to gain a true understanding of your customers’ experience.
Analyse the words, emotion and sentiment behind every call to gain a true understanding of your customers’ experience. Learn more about Awaken Conversations

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation Learn more about RapportCMS

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
aingine is a platform, which offers access to countless AI providers supplemented by features for audio, video and text.
aingine is a platform, which offers access to countless AI providers supplemented by features for audio, video and text. Learn more about aingine

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Sonar is an AI powered user research platform that enables you to get better insights, faster. Discover, test, and evaluate at scale.
Get better insights, faster. Sonar is an intuitive user research platform that enables UX specialists to do video based research through unmoderated qualitative interviews. Learn more about Sonar

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Customer engagement solution that helps businesses connect with clients via messages, share multimedia, automate payments, and more.
Customer engagement solution that helps businesses connect with clients via messages, share multimedia, automate payments, and more. Learn more about Contiinex

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management