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description: Page 12 - Compare the best Contact Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 12 - Contact Centre Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) > [Page 12](https://www.capterra.co.uk/directory/32035/contact-center/software?page=12)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Xperience](https://www.capterra.co.uk/software/154368/xperience) — 5.0/5 (2 reviews) — Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
2. [Intermedia Contact Center](https://www.capterra.co.uk/software/203140/intermedia-contact-center) — 4.0/5 (2 reviews) — Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.
3. [SAP Service Cloud](https://www.capterra.co.uk/software/205276/sap-service-cloud) — 4.5/5 (2 reviews) — Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
4. [Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/software/213093/cisco-unified-intelligent-contact-management-enterprise) — 4.0/5 (2 reviews) — Contact management solution that helps midsize to large businesses manage calls through routing, IVR, agent availability and more.
5. [PBXact](https://www.capterra.co.uk/software/213663/pbxact) — 3.0/5 (2 reviews) — Call center management solution that helps businesses record or monitor calls \& collaborate with clients/team members via conferencing.
6. [Audara](https://www.capterra.co.uk/software/219842/audara) — 5.0/5 (2 reviews) — AI-Driven Omnichannel Contact Center Platform with SmartAgents, Copilot, QA automation, and OmniScan analytics.
7. [iPlum](https://www.capterra.co.uk/software/1013139/iplum) — 5.0/5 (2 reviews) — iPlum is a business solution that enables professionals to securely call, text, leave voicemails, and use phone tree extensions.
8. [Textel](https://www.capterra.co.uk/software/1013430/textel) — 4.5/5 (2 reviews) — Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
9. [RapportCMS](https://www.capterra.co.uk/software/1017078/rapportcms) — 5.0/5 (2 reviews) — SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
10. [Tactful AI](https://www.capterra.co.uk/software/1018604/tactful-ai-helpdesk) — 5.0/5 (2 reviews) — AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity.
11. [Dialics](https://www.capterra.co.uk/software/1022766/dialics) — 5.0/5 (2 reviews) — Dialics enhances contact centers with call tracking, real-time routing, IVR, and detailed analytics for improved customer service.
12. [Ozonetel](https://www.capterra.co.uk/software/1023229/ozonetel) — 5.0/5 (2 reviews) — Ozonetel is a cloud call center software providing auto dialers, IVR, call routing, omnichannel support, and AI bots for call centers.
13. [Trring Me](https://www.capterra.co.uk/software/1030612/trring-me) — 3.5/5 (2 reviews) — Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.
14. [insmartbot](https://www.capterra.co.uk/software/1032891/inconcert-conversational-bot) — 3.0/5 (2 reviews) — Elevate the customer experience with smart virtual agents
15. [Sprinklr Service](https://www.capterra.co.uk/software/1044982/sprinklr-service) — 5.0/5 (2 reviews) — Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels.
16. [Conquer](https://www.capterra.co.uk/software/149576/dialsource) — 5.0/5 (1 reviews) — We make it simple to plan, execute, \& optimize every customer interaction directly where your team works in Salesforce or Dynamics 365.
17. [Peopleware](https://www.capterra.co.uk/software/152457/Peopleware) — 5.0/5 (1 reviews) — Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work.
18. [ReplyOne](https://www.capterra.co.uk/software/153251/replyone) — 4.0/5 (1 reviews) — Happy customers thanks to AI-based contact center software. ReplyOne analyzes queries and delivers suitable answers.
19. [Intellicon](https://www.capterra.co.uk/software/157566/intellicon) — 4.0/5 (1 reviews) — AI-powered Contact Center for Omnichannel, Inbound \& Outbound operations — AI Chatbot, AI QA, Auto Dialer, Cloud or On-Premise.
20. [Kloudtalk](https://www.capterra.co.uk/software/167275/kloudtalk) — 4.0/5 (1 reviews) — A robust cloud-based Business Phone System that helps in streamlining business communication with customers and prospective clients.
21. [Fitsyn](https://www.capterra.co.uk/software/182378/fitsyn) — 5.0/5 (1 reviews) — Fitsyn is a white-label, full suite front-end CRM that simplifies your sales cycle and helps your business convert more leads.
22. [Fonvirtual Call Center](https://www.capterra.co.uk/software/183354/fonvirtual-call-center) — 3.0/5 (1 reviews) — A Call center software is a telephone system that manages efficiently a big amount of calls online, providing the best customer service
23. [Meets CRM](https://www.capterra.co.uk/software/201050/meets-crm) — 4.0/5 (1 reviews) — CRM solution for small and medium companies to connect and manage leads from different sources .
24. [Cresta](https://www.capterra.co.uk/software/202635/cresta) — 5.0/5 (1 reviews) — Cresta is the first real-time productivity suite for the contact center.
25. [StringeeX](https://www.capterra.co.uk/software/203231/stringeex) — 5.0/5 (1 reviews) — Customer support platform that lets you connect with customers on any channel (phone, Video call, chat, email, social).

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

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We provide services like an automated chatbot, bulk messaging, lead conversions, customer data management, integration with CRM, Bulk Messaging, Best in class Live Chat Software for Small Businesses and Auto-Reply Software solutions with multi-agent support, detailed reporting and growth marketing at cost-effective prices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3840db7d-701a-4c67-b0dd-12479b4fef41.jpeg","url":"https://www.capterra.co.uk/software/1030612/trring-me","@type":"ListItem"},{"name":"insmartbot","position":14,"description":"GenAI-powered chatbots and virtual agents answer customer questions via voice and chat, reducing wait times and boosting overall team productivity. \n24/7 omnichannel service: It has propriety, NLU AI engines to interpret and answer questions via voice and text on any channel and in any language. \nAgile implementation: Configure it on a no-code interface that hardly requires any training: Insmartbot learns with each conversation to enhance its performance. \nMaximum data privacy: We encrypt conversations and have enterprise agreements with the major LLM providers for greater security. \nConnected to your business: It’s API friendly: it easily integrates with systems like CRM, ERP, and the contact center, as well as knowledge bases. Has native connection to Inconnect. \nReal-time monitoring: Allows you to view Insmartbot conversations to anticipate any deviation and intervene at the opportune time. \nAI-based insights: Facilitates advanced analysis of topics and trends in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8ff6aa5-4b14-4320-8480-768ae196f804.png","url":"https://www.capterra.co.uk/software/1032891/inconcert-conversational-bot","@type":"ListItem"},{"name":"Sprinklr Service","position":15,"description":"Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. \n\nEnables customers to interact with your brand  \nEmpowers agents with unified/360 customer view \nProvides meaningful and actionable insights to supervisors \nHelps leaders uncover opportunities for growth","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ba1f9da-3fb7-43c6-a33e-08296f099f79.png","url":"https://www.capterra.co.uk/software/1044982/sprinklr-service","@type":"ListItem"},{"name":"Conquer","position":16,"description":"Conquer is the first end-to-end Revenue Engagement Solution for enterprise sales and service teams. 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Peopleware is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize their workforce efficiency every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7230ab91-986b-4068-ad52-0403aefa9d1e.png","url":"https://www.capterra.co.uk/software/152457/Peopleware","@type":"ListItem"},{"name":"ReplyOne","position":18,"description":"Sematell is one of the pioneers in the field of AI-based call center software. The intelligent solution ReplyOne analyzes requests from all written communication channels and enables service agents to answer their customer inquiries faster and better. The software can be used in over 70 languages and increases the quality and efficiency of service centers. With more than 120 installations, Sematell supports the customer communication of well-known companies of all sizes & from various industries","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/764617fc-e4d3-4373-a850-00de9d5ef8b8.jpeg","url":"https://www.capterra.co.uk/software/153251/replyone","@type":"ListItem"},{"name":"Intellicon","position":19,"description":"Trusted by 200+ enterprise brands across eCommerce, Banking, Retail, Healthcare, Education, Telecommunication, and others. Intellicon is an AI-powered Contact Center platform that unifies every customer conversation, voice, WhatsApp, chat, email, SMS, and social — into a single agent panel. With AI automation that resolves 70%+ of queries, quality assurance that scores 100% of interactions, and flexible cloud or on-premise deployment, businesses deliver exceptional customer experiences while reducing operational costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ac8652e-a055-4c2d-9730-c66903cffba8.png","url":"https://www.capterra.co.uk/software/157566/intellicon","@type":"ListItem"},{"name":"Kloudtalk","position":20,"description":"KloudTalk is a Cloud-based Business Phone System that offers advanced features like multilevel IVR, intelligent call routing, text to speech conversion, click to call buttons, call recording, virtual phone numbers, voicemail, call reporting, working time management, etc. It offers easy onboarding, user-friendly interface, cost-effective payment plans and complete data security. KloudTalk App is available for download on Google Plays and App store.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/843f2f55-3220-49bb-83e7-fb8b5e8f3267.png","url":"https://www.capterra.co.uk/software/167275/kloudtalk","@type":"ListItem"},{"name":"Fitsyn","position":21,"description":"Fitsyn is a white-label cloud base software that provides full feature Customer Relationship Management (CRM) functionality to the user. Our full suite of products streamlines your sales cycle to create, engage, and manage leads. Our core focus is improving your conversions and growing your transactions. The Fitsyn platform is unique in providing the most ethically sound loan software in the marketplace that has end-to-end transparency at every step of the process with the customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c9fac8c-595e-4632-a227-e3c52c827add.png","url":"https://www.capterra.co.uk/software/182378/fitsyn","@type":"ListItem"},{"name":"Fonvirtual Call Center","position":22,"description":"The call center software is a service hosted in the cloud and diversified locally. It is not necessary for all call center agents to be in one place, as calls are managed from any location. This way, the call center software allows the workforce to operate comfortably and efficiently from separate locations. It integrates an ACD system that distributes incoming calls to agents based on previously configured automatisms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/778d72a7-1306-4af4-bb6d-dab5ae6ac27c.png","url":"https://www.capterra.co.uk/software/183354/fonvirtual-call-center","@type":"ListItem"},{"name":"Meets CRM","position":23,"description":"CRM solution for small and medium businesses to connect and manage leads from different sources.\nAt Meets CRM you receive leads from different channels in the sales and service center integrated with the CRM. All in one place.\nWith Meets CRM you can turn WhatsApp into a real sales machine for your company. 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