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Contact Centre Software
Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.
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Speech analytics solution that improves performance, quality management and customer satisfaction.
Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
Learn more about 8x8 Contact Center
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.
Access from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.
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Features
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Upgrade your contact center, have better call management and reduce costs with Squaretalk’s turnkey, secure and scalable CCaaS solution
Learn more about Squaretalk
Do you need a reliable cloud-based CCaaS solution that elevates your customer service, optimizes the sales process, increases first-time resolutions and reduces operational costs? How about a high-quality VoIP, user-friendly interface, 100+ business tool integrations, regulatory compliance and data security? Let’s add “custom APIs and automation” to the mix and you get Squaretalk’s versatile contact center software. The advanced call management features increase first-time resolution rates for support teams in all industries, while the AI predictive dialer helps you reach your best leads and boosts your talk time up to 400%. We also provide local, mobile and toll-free numbers in 4,500 area codes worldwide to increase your local presence and chances of prospects picking up. Our 24/7 phone, chat and email support resolves tech issues fast and prevents long downtime. See more benefits of choosing Squaretalk at squaretalk.com
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Local product
MaxContact
4.7
(32)
Local product
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK-based team.
Learn more about MaxContact
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK-based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.
It's the reason MaxContact handle over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.
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Features
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- Computer Telephony Integration
- Chatbot
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent’s Contact Center Software allows businesses to easily communicate with their users via a variety of methods including online chats, phone calls, and email. In addition to these communication options, Liveagent also offers applications that allow businesses to build custom workflows and automate processes to improve overall customer satisfaction and reduce costs.
Start with a 1 month free trial, no credit card required, no contracts.
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Features
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- Computer Telephony Integration
- Chatbot
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Learn more about Talkdesk
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
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Features
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- Computer Telephony Integration
- Chatbot
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Learn more about Salesforce Service Cloud
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
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Features
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Expand inbound and outbound capabilities with seamless omnichannel interactions, while maintaining full control, privacy and compliance
Learn more about Alvaria CX Suite
Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and private cloud deployments. The Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader for compliant outbound contact management.
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Features
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- Chatbot
4outbound helps you make efficient, compliant outbound contact using other communications solutions, such as Twilio.
Learn more about 4outbound
4outbound helps you make efficient, compliant outbound contact using Twilio, Amazon Connect, or any other contact center/communications solution. We offer outbound dialing and data orchestration APIs and plugins, allowing you to more easily build outbound-enabled contact center solutions using any other communications platform. Our technology allows you to design intelligent contact strategies, helping you make the right contact, at the right moment, on any channel. With 4outbound, you can go live more quickly with your new contact center solution, using our technology to fill any outbound-related functionality gaps in your deployment.
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Features
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A full-suite of contact center tools & reporting to coordinate your communications across marketing, sales, & customer service teams.
Learn more about CallTrackingMetrics
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions.
A full-suite of contact center tools to coordinate your communications across marketing, sales, & customer service teams. Avoid frustrating wait times and needless transfers with all the tools your lead center needs. From automated call routing to instant text follow-ups for form submissions, our lead management features set your teams up to capture and qualify more leads.
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Features
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An easy-to-use user interface for teams to chat with customers on WhatsApp.
Learn more about charles
charles is a leading WhatsApp marketing platform made in Berlin. It enables brands to run a powerful, GDPR-compliant WhatsApp channel – with rich functionality. Its key features are 📣 Campaigns and 🚀 Journeys. With Campaigns, you can send outbound marketing messages to your consumers, and track responses. With Journeys, you create and send engaging automated conversational flows – like WhatsApp product finders and Black Friday competitions. Plus analytics and proactive support.
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Features
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- Computer Telephony Integration
- Chatbot
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite.
All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
Zoho Desk is a cloud-based contact center software that allows you to manage customer communication from anywhere, on any device, and through any channel over the internet. It helps businesses unify customer communication over the phone, SMS, email, live chat, social media, and instant messaging on a single platform. By consolidating customer interactions, businesses can build sustainable customer relationships and substantially reduce overhead costs.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Complete cloud phone system that is easy to set up and easy to manage.
RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.
With RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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Features
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- Computer Telephony Integration
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High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Features
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- Computer Telephony Integration
- Chatbot
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
GoTo makes IT and business communication easy so its customers can do what matters most.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers.
The solution offers a central inbox for customer communication via website, WhatsApp, Facebook, Instagram, E-mail and more.
Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about NICE CXone
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
Learn more about Agile CRM
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot