---
description: Discover and compare Contact Centre Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Centre Software for Windows - Price comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software for Windows](https://www.capterra.co.uk/directory/32035/contact-center/software) > [Page 8](https://www.capterra.co.uk/directory/32035/contact-center/software?page=8)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Hyro](https://www.capterra.co.uk/software/200197/hyro) (0 reviews) — Hyro is a conversational AI plug \& play solution that seamlessly turns complex data into simple dialogue.
2. [CallVU](https://www.capterra.co.uk/software/207620/callvu-digital-call-experience) (0 reviews) — Callvu is an execution layer for regulated CX. It ensures AI \& digital workflows finish correctly, compliantly, and with full audits.
3. [Nixxis Digital](https://www.capterra.co.uk/software/211980/nixxis-digital) (0 reviews) — Nixxis Digital customers have access to all medias through our all-in-one cloud solution thus increasing your call centre flexibility.
4. [C3 Cloud Contact Center](https://www.capterra.co.uk/software/1012782/c3-cloud-contact-center) (0 reviews) — Mida C3 is the professional contact center solution that allows you to manage all your Unified Communications directly in the Cloud.
5. [Video Call Center](https://www.capterra.co.uk/software/1013368/video-call-center) (0 reviews) — Video-based customer service platform that helps businesses in the financial sector, healthcare, utilities and HR connect with clients.
6. [Antelope Systems](https://www.capterra.co.uk/software/1018300/antelope-systems) (0 reviews) — Antelope offer CRM solutions, unique lead management tools, Ninja, Financials, KYC, Communication, and PSP integrations all in one.
7. [Flip CX](https://www.capterra.co.uk/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
8. [IVRy](https://www.capterra.co.uk/software/1032655/ivry) (0 reviews) — Japanese-language IVR tool that gives entrepreneurs access to communication solutions to streamline collaboration operations and maximize the end-user experience.
9. [SOGEDES.X](https://www.capterra.co.uk/software/1032935/sogedesx) (0 reviews) — User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience\!
10. [Grypp](https://www.capterra.co.uk/software/1033880/grypp) (0 reviews) — Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally.
11. [ID Cloud](https://www.capterra.co.uk/software/1035532/id-cloud) (0 reviews) — ID Cloud can be deployed on both public or private cloud, it includes both telephony and contact centre software hosted on cloud.
12. [CommandLink CCaaS](https://www.capterra.co.uk/software/1045259/commandlink-ccaas) (0 reviews) — The CommandLInk Contact Center as a Service (CCaaS) is a software based contact center technology.
13. [Contact Centre Solution](https://www.capterra.co.uk/software/1055097/contact-centre-solution) (0 reviews) — AI-powered omnichannel contact centre with voice, chat, WhatsApp, email \& social, boosting CX, analytics \& agent productivity.
14. [CalLite CRM](https://www.capterra.co.uk/software/1061187/callite-crm) (0 reviews) — Cloud-based CRM that helps small and large businesses manage outbound calls, telephony, reporting and more.
15. [Instadesk](https://www.capterra.co.uk/software/1062492/instadesk) (0 reviews) — Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with customers.
16. [Hammer Cloud Platform](https://www.capterra.co.uk/software/1068878/Hammer-Cloud-Platform) (0 reviews) — Accelerate software lifecycles with Hammer Cloud's SaaS for contact center testing.
17. [klink.cloud](https://www.capterra.co.uk/software/1069505/klink-cloud) (0 reviews) — klink.cloud is a cloud-based contact center software that provides omnichannel customer engagement and unified communications tools.
18. [DialLink](https://www.capterra.co.uk/software/1072792/DialLink) (0 reviews) — DialLink is an easy-to-use business phone system powered by AI and designed specifically for SMBs and startups.
19. [tryvium](https://www.capterra.co.uk/software/1068898/tryvium) (0 reviews) — Cloud-based and AI-enabled contact center tool that helps automate routing, set up queues, configure bots, and monitor conversations.
20. [Welco](https://www.capterra.co.uk/software/1078541/Welco) (0 reviews) — Welco is an AI phone receptionist software that answers calls, books appointments, and sends texts 24/7 for businesses.
21. [Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/software/1024966/ai-mediated-conversations-ai-mc) (0 reviews) — Call routing solution that helps businesses use emotion AI and voice data to match customers with agents, enhancing outcomes.
22. [CapX Engage](https://www.capterra.co.uk/software/1083739/CapX-Engage) (0 reviews) — CapX Engage is a customer engagement software that enables enterprises to connect with customers through video interactions.
23. [VICIdial](https://www.capterra.co.uk/software/1086009/VICIdial) (0 reviews) — Custom Vicidial services by KingAsterisk Technologies. Tailored UI, API integrations, and advanced reporting to boost your ROI.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff. \n\nSee a demo, then try it for free on any percentage of your inbound calls and see the results for yourself.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b502e814-75ca-44aa-b437-2f9418a9782d.jpeg","url":"https://www.capterra.co.uk/software/1031399/redroute","@type":"ListItem"},{"name":"IVRy","position":8,"description":"IVRy lets Japanese business leaders leverage machine learning technologies to enrich CRM functionalities and increase efficiency in customer liaison. The software provides experts with automation tools, featuring chatbot capabilities to process inbound and outbound calls. Managers can also use the features set to digitize repetitive manual tasks, enhancing time and resource management. Additionally, the AI-powered system enables CRM teams to attend to multiple stakeholders simultaneously, boosting feedback collection. It has data analysis tools that help process bulk unstructured data into meaningful information, increasing output. The system supports cross-platform integrations with apps like Slack and LINE to optimize customer engagement and satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/168e4b2a-56dc-44b4-a2a7-67da4add64d3.png","url":"https://www.capterra.co.uk/software/1032655/ivry","@type":"ListItem"},{"name":"SOGEDES.X","position":9,"description":"SOGEDES.X is an omnichannel cloud solution for inbound, outbound and blended contact centres & call centres. 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Built with AI-driven Quality Monitoring (AQM), the solution enables enterprises to deliver superior customer experiences by providing real-time dashboards, analytics, and agent performance insights.\n\nThe platform includes:\n\nOmnichannel Support: Voice, Email, WhatsApp, Messenger, Twitter, Facebook, Internal & Customer Chat.\n\nAI-Powered Insights: Sentiment analysis, call transcription, keyword tracking, agent scoring, and leaderboard.\n\nAdmin Control: Campaign management, live monitoring, agent time tracking, performance reporting, and call recording.\n\nAgent Workspace: Unified dashboard with multi-channel handling, customer profiling, and disposition management.\n\nScalability & Flexibility: Supports enterprises, government bodies, and mid-market businesses with regional compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/080e4abc-0cd3-4685-9574-5abae65a8f28.png","url":"https://www.capterra.co.uk/software/1055097/contact-centre-solution","@type":"ListItem"},{"name":"CalLite CRM","position":14,"description":"CalLite CRM is the ideal solution for a wide range of companies, managing activities such as Outbound (telemarketing, teleselling), Inbound/Help Desk, Practices/Contracts/PDA, Pyramid/multilevel Sales Networks, appointment making, Surveys/Data Collection, Multi-channel messaging (outgoing and incoming), Reporting and Business Intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff585573-9fd6-4fda-9927-718b6847bd31.jpeg","url":"https://www.capterra.co.uk/software/1061187/callite-crm","@type":"ListItem"},{"name":"Instadesk","position":15,"description":"Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with your customers. 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Whether integrating with your existing communicating system or solely employing Instadesk, you won’t worry a thing!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3767dd01-8bdc-4d61-95e9-f0498c1d8789.png","url":"https://www.capterra.co.uk/software/1062492/instadesk","@type":"ListItem"},{"name":"Hammer Cloud Platform","position":16,"description":"The Hammer Cloud Platform is a robust test automation solution that blends functional, regression, systems integration, performance, and customer experience testing into a seamless SaaS offering. Tailored for cloud contact centers, it aids in infrastructure planning, application development, QA, DevOps, and operations, expediting software development cycles with frequent testing. It prevents defects from rushed releases, cuts mean time to repair, lowers rework costs, and ensures an optimal customer experience. Facilitating cross-functional collaboration, the platform integrates with other systems through open APIs and features specialized tools like Hammer Voice Explorer, Hammer On-Demand QA, Performance, VoiceWatch, and Hammer Edge. These automate IVR discovery, execute test suites, perform performance testing, monitor issues, and enhance agent/system performance. It offers customizable tests, metrics, thresholds, and alerts to meet specific client needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/863c1c21-fef2-433a-ad3e-2369de0ad60d.png","url":"https://www.capterra.co.uk/software/1068878/Hammer-Cloud-Platform","@type":"ListItem"},{"name":"klink.cloud","position":17,"description":"klinkcloud is an omnichannel contact center platform that provides customer experience and communication solutions for enterprises. The platform offers capabilities including virtual contact centers, conversational AI, unified communications, virtual phone numbers, SMS APIs, and SIP trunking. It aims to help companies streamline contact center operations, integrate communications channels, and deliver customer support across voice, chat, social media, email and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bd3512c-b732-4e05-928d-ec09b0e598f0.jpeg","url":"https://www.capterra.co.uk/software/1069505/klink-cloud","@type":"ListItem"},{"name":"DialLink","position":18,"description":"DialLink is a business phone system built for SMBs and startups, combining calling, messaging, and AI voice agents in one platform. Make and receive calls, send SMS, and manage WhatsApp for Business from a single workspace. Each contact has a unified thread with their full history including calls, texts, and voicemails, so your team never loses context. \n\nDialLink’s AI answers calls 24/7, takes messages, schedules appointments, and creates transcripts, summaries, action items, and suggested replies to help your team respond faster. \n\nDesigned for remote, hybrid, and in-office teams, DialLink works on smartphones, desktops, and desk phones. It’s easy to set up, simple to use, and scales as you grow without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19631747-cdaa-46e8-8f60-ecc4803ed207.png","url":"https://www.capterra.co.uk/software/1072792/DialLink","@type":"ListItem"},{"name":"tryvium","position":19,"description":"Cloud-based and AI-enabled contact center tool that helps automate routing, set up queues, configure bots, and monitor conversations.\n\nUnlock the transformative potential of tryvium, the Microsoft Teams based Cloud Contact Center Solutions designed to supercharge your support team and enhance both employee and customer experiences. Leveraging the cutting-edge capabilities of AI, our platform revolutionizes the way support is delivered by enabling robust self-service features and providing agents with intelligent tools that ensure unparalleled service quality. With tryvium, you’ll gain deep, actionable insights that empower continuous optimization of your operations, boosting overall satisfaction and driving significant business outcomes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad1f774d-673e-497e-93e6-5e6c9c5a79c7.jpeg","url":"https://www.capterra.co.uk/software/1068898/tryvium","@type":"ListItem"},{"name":"Welco","position":20,"description":"Welco is an AI phone receptionist software that answers business calls continuously. The system handles communication tasks including answering frequently asked questions, booking appointments, routing calls to appropriate staff members, sending text messages with links, and collecting caller information through intake forms. Welco records and summarizes all calls, providing businesses with detailed transcripts while integrating with existing tools like calendar and customer relationship management systems. The AI receptionist can be configured in minutes without technical expertise, requiring only a new local phone number and basic business information. The software helps businesses manage their phone communications efficiently by ensuring calls are answered even when staff are unavailable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58e26795-7436-423c-9777-a54d32c25311.png","url":"https://www.capterra.co.uk/software/1078541/Welco","@type":"ListItem"},{"name":"Personalized Agent Intelligent Routing (PAIR)","position":21,"description":"Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that connects customers with the most compatible agents based on behavioral traits and communication styles. Using emotion AI and behavioral signal processing, PAIR enables teams to analyze voice data to create optimal conversation pairings.\n\nThe system lets stakeholders evaluate customer profiles and agent capabilities to foster natural rapport, enhancing interaction effectiveness. It allows managers to monitor real-time sentiment during calls, identify successful agent patterns, and provide analytics to boost operational efficiency.\n\nIntegrating with existing contact center infrastructure, PAIR improves outcomes in sales, support, and collections. By optimizing conversation dynamics, it reduces call handling times and increases resolution rates, transforming call routing into a strategic tool that emphasizes human connection in business communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81a3e4eb-f5c9-4d44-9c14-5e95a61853c9.jpeg","url":"https://www.capterra.co.uk/software/1024966/ai-mediated-conversations-ai-mc","@type":"ListItem"},{"name":"CapX Engage","position":22,"description":"CapX Engage is a customer engagement software that connects enterprises with customers through video interactions. The platform features real-time video call transfers, skill-based routing to minimize wait times, and comprehensive reporting for analyzing customer interactions and agent performance. The system includes call monitoring capabilities that allow supervisors to provide real-time feedback to agents. Additionally, the software offers AI-powered tools such as virtual assistants, automated follow-ups, and personalized recommendations to enhance customer experiences. \n\nCapX Engage provides deployment flexibility with both on-premise and cloud options, along with customizable modules that integrate with existing systems. The platform maintains security measures to protect data while remaining scalable to accommodate business growth. This communication solution strengthens customer relationships through face-to-face conversations that address customer needs effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60c0e92b-6d3b-4180-8eb5-2a2ef0fd5146.png","url":"https://www.capterra.co.uk/software/1083739/CapX-Engage","@type":"ListItem"},{"name":"VICIdial","position":23,"description":"Unlock Peak Performance with KingAsterisk Technologies Vicidial Customization Services\n \nAre you struggling with a generic call center setup that doesn't align with your business goals? KingAsterisk Technologies specializes in professional Vicidial Customization services designed to transform your communication infrastructure. We don’t just install software; we engineer solutions.\n \nWe specialize in customizing Vicidial from the inside out. Our team builds bespoke features like automated reporting, intelligent routing, and cleaner UI skins for your agents. If you need your dialer to talk to your CRM or a specific payment processor, we can build it. We’re here to ensure your technology actually fits the way you work.\n \nWith a focus on scalability and high-volume stability, KingAsterisk helps you reduce downtime and maximize agent productivity. Stop settling for default settings. Experience a high-performance, tailored Vicidial environment that drives ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b465c8d4-9cdb-44d4-9aa0-5726419b28af.jpeg","url":"https://www.capterra.co.uk/software/1086009/VICIdial","@type":"ListItem"}],"numberOfItems":23}
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