---
description: Discover and compare Contact Centre Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Centre Software for Windows - Price comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software for Windows](https://www.capterra.co.uk/directory/32035/contact-center/software) > [Page 5](https://www.capterra.co.uk/directory/32035/contact-center/software?page=5)

# Contact Centre Software

Canonical: https://www.capterra.co.uk/directory/32035/contact-center/software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Calilio](https://www.capterra.co.uk/software/1060583/calilio) — 4.3/5 (18 reviews) — Calilio is a business phone system designed to modernize your phone system
2. [CallShaper](https://www.capterra.co.uk/software/157494/callshaper) — 4.9/5 (16 reviews) — Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more\!
3. [Intradiem](https://www.capterra.co.uk/software/183147/intradiem-contact-center-rpa) — 4.4/5 (16 reviews) — Real-time workforce automation with 90-120 day deployment, 7x ROI, and 30 years enterprise trust.
4. [ICR Evolution](https://www.capterra.co.uk/software/196596/icr-evolution) — 4.6/5 (16 reviews) — Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, \& social media.
5. [Orcatec](https://www.capterra.co.uk/software/119837/orcatec) — 5.0/5 (14 reviews) — All MUST HAVE features gathered in one place to run successful business in service industry.
6. [Cyara](https://www.capterra.co.uk/software/119554/cruncher) — 4.5/5 (14 reviews) — Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects.
7. [Dialing Innovations Call Center Application Suite](https://www.capterra.co.uk/software/173066/call-center-applications) — 4.8/5 (14 reviews) — Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates.
8. [BeInContact](https://www.capterra.co.uk/software/1020496/beincontact) — 4.4/5 (14 reviews) — BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.
9. [LeadDesk](https://www.capterra.co.uk/software/130134/leaddesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise.
10. [Contivio Contact Center](https://www.capterra.co.uk/software/130559/contivio-contact-center) — 3.4/5 (13 reviews) — Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
11. [Intalk.io](https://www.capterra.co.uk/software/199866/intalk-io) — 4.1/5 (13 reviews) — Omnichannel customer interaction platform with self-service and agent-assisted capabilities to run multiple processes with multi-tenanc
12. [Enghouse eKMS](https://www.capterra.co.uk/software/120410/ekms) — 4.2/5 (12 reviews) — eKMS helps your customers and agents quickly and intuitively find the information they need.
13. [InfoServ](https://www.capterra.co.uk/software/150329/infoserv) — 4.9/5 (12 reviews) — Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
14. [VIS Centralino in Cloud](https://www.capterra.co.uk/software/1048937/vis) — 4.7/5 (12 reviews) — VIS, integrated with the Cisco CUCM platform, is the ideal solution for companies that want to use innovative technologies.
15. [MegaDialer](https://www.capterra.co.uk/software/155840/megacall) — 4.9/5 (11 reviews) — Predictive dialer that helps call centers manage productivity and deliver efficient customer experience. Personalized your campaigns.
16. [Balto](https://www.capterra.co.uk/software/169149/balto) — 4.3/5 (11 reviews) — Balto unites agents with AI to enable better conversations that deliver results. An AI-Powered Contact Center at Your Fingertips.
17. [Kiamo](https://www.capterra.co.uk/software/200863/kiamo) — 4.2/5 (11 reviews) — Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations.
18. [Maqsam](https://www.capterra.co.uk/software/1068941/Maqsam) — 4.5/5 (11 reviews) — Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.
19. [Enterprise Bot](https://www.capterra.co.uk/software/188017/chatbot2go) — 4.5/5 (10 reviews) — EBCall is a Contact Centre AI solution that speaks to your customers in a voice that is both empathetic and humane.
20. [Help Lightning](https://www.capterra.co.uk/software/200979/help-lightning) — 5.0/5 (10 reviews) — We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help.
21. [InfiniTalk](https://www.capterra.co.uk/software/1031932/infinitalk) — 4.5/5 (10 reviews) — Call center system used by Japanese contact center operators for ACD routing, IVR input, recording, text analysis, reporting, chatting.
22. [CallMaker](https://www.capterra.co.uk/software/1038532/callmaker) — 4.8/5 (10 reviews) — CallMaker is a call center software that helps grow your inside sales. The Dialer is the first dialer that learns.
23. [HiperMe\!](https://www.capterra.co.uk/software/1050688/hiperme) — 4.8/5 (10 reviews) — Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place.
24. [Clarity Connect](https://www.capterra.co.uk/software/149136/clarity-connect) — 3.7/5 (9 reviews) — Cloud-based call center solution that helps businesses to manage call flow, record call, identify callers and survey customers.
25. [Steam-connect](https://www.capterra.co.uk/software/158092/steam-connect) — 4.9/5 (9 reviews) — Steam-connect allows businesses to keep track of all conversations with customers - by phone, SMS, or social media.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue.\n\nWith Balto, the results are astounding:\n\n- AmTrust improved CSAT scores by 25%\n- Arsenal Business Growth reduced ramp time by 83%\n- Florida Window & Door increased conversion rates and appointments by 30%\n- The Junkluggers decreased call duration by 6%\n\nBalto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips.\n\nLearn more at balto.ai","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9f0f792-70eb-4746-ad3c-29203fea9d04.png","url":"https://www.capterra.co.uk/software/169149/balto","@type":"ListItem"},{"name":"Kiamo","position":17,"description":"Kiamo is an omnichannel solution for contact centers that want to optimize the efficiency of their Customer Relations.  Accessible on-premise or in the cloud.\n\nKiamo offers a unique, intuitive interface with 360° vision to increase the comfort and operational efficiency of your teams.  \n\nLike our users, improve the productivity of your contact center by at least 15% thanks to our distribution engine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d3a094f-fd53-4769-8921-ba7b7f5f81ff.png","url":"https://www.capterra.co.uk/software/200863/kiamo","@type":"ListItem"},{"name":"Maqsam","position":18,"description":"Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust.\n\nAt the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding.\n\nMaqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/259d97ff-d505-4e9c-a9fe-f93164eddd22.png","url":"https://www.capterra.co.uk/software/1068941/Maqsam","@type":"ListItem"},{"name":"Enterprise Bot","position":19,"description":"EBCall is our Contact Centre AI solution that automates customer conversations through the power of voice. With a Conversational AI-powered assistant, EBCall acts as your new round-the-clock agent that handles inbound customer calls without human supervision. EBCall also automates outbound calls for various business outreach requirements such as Marketing or HRM (onboarding, acquisition etc.). EBCall listens and responds with intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3f7a226-7be8-4ebf-841c-f2660e285314.png","url":"https://www.capterra.co.uk/software/188017/chatbot2go","@type":"ListItem"},{"name":"Help Lightning","position":20,"description":"Help Lightning is a B2B software company specializing in Enterprise Remote Visual Guidance.\n\nWe provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. \n\nOur cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.\n\nOur software works with all your existing devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.capterra.co.uk/software/200979/help-lightning","@type":"ListItem"},{"name":"InfiniTalk","position":21,"description":"InfiniTalk is a cloud-based call center system geared toward contact centers in Japan. Available in Japanese as an on-premises or a cloud-based solution, this customizable telephone system streamlines call center operations. The features list includes ACD call routing, IVR technology for voice and keypad input, call recording, chats, text analysis, and reporting. The tool display workforce layouts through an interactive seating chart. Users can choose their configuration based on their existing telephone lines and personnel systems without the need for PBX involvement, technological expertise, or changing phone numbers. 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Our focus is that all functions should help you improve - on the bottom line - where it counts!\nOur modules for booking visits and booking meetings are for you who book meetings, for example, to book salespeople or book a meeting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9ec502c-5d23-4088-9ae4-38db3f0eb7c8.png","url":"https://www.capterra.co.uk/software/1038532/callmaker","@type":"ListItem"},{"name":"HiperMe!","position":23,"description":"HiperMe is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. 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