Customer Journey Mapping Tools

Customer Journey Mapping tools make it possible to visualize and analyse customer experience across all touchpoints and channels.

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Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Learn more about Keatext Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard. Learn more about Keatext
Hotjar provides insights you can't get from traditional web analytics by combining behavior analytics (what people do) and user feedback (what people say). Visualize behavior with Heatmaps. Eliminate guesswork with Recordings. Find the biggest opportunities and blockers with Conversion Funnels. Improve online form completion rates with Form Analysis. Understand the reasons behind behavior with Polls and Feedback. Build your own responsive surveys Learn more about Hotjar Hotjar is the tool that answers questions about your users that traditional analytics cant. Collect the actual voice of your users. Learn more about Hotjar
Move past unreliable session-based analytics like GA into advanced user-based insights. Great product, great service, great price. Let us show you how today! Learn more about Kissmetrics Advanced user-based customer analytics at a great price. Learn more about Kissmetrics

by The Sales Productivity Company

(3 reviews)
ClosePlan helps enterprise sales organizations optimize their opportunity-to-close process. ClosePlan Deal Scorecards helps sales qualify more effectively, providing a common qualification language across your team. With ClosePlan Relationship Maps you can build org charts with easy to use drag and drop functionality. ClosePlan Sales Playbooks make it easy for your team to execute your sales strategy by guiding them through a best practice sequence of events based on your sales methodology. Learn more about ClosePlan ClosePlan is a sales execution platform that helps enterprise B2B sales teams drive qualified opportunities to close. Learn more about ClosePlan

by CustomerFirst Now

(0 reviews)
Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Learn more about CFN Insight Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
CardBoard is the world's #1 user story mapping app. Collaborate with you team in real-time even if they are scattered across the globe. Easy to use and helps team build products that customers love. Sync your boards with tools like Jira, Trello, Azure DevOps, VersionOne and Pivotal Tracker. Your boards stay up to date whenever you make a change. See what you have been missing and try CardBoard. CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more.
At Mixpanel, our mission is to increase the rate of innovation. Through our powerful customer analytics platform, companies can analyze how and why users engage, convert, and retain across web, mobile, and smart devices. Then use that data to improve the customer experience. Over 26,000 companies - including 30% of The Fortune 100 - trust Mixpanel to grow their business. Mixpanel is headquartered in San Francisco with offices in New York, Seattle, Austin, London, Barcelona, and Singapore. Mixpanel helps companies analyze how customers engage, convert, and retain - then use that data to improve their experience.
Seismic is the recognized leader in sales and marketing enablement, equipping sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Powerful content intelligence enables marketers to prove and improve their impact on the bottom line, revealing what is really driving revenue and what needs to be adjusted. The result for more than 600 global enterprises is better win rates, larger deals, and higher retention. Seismic is the leading global marketing and sales enablement solution.
UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver an exceptional experience to your customers. Visualize your customer journeys, create personas, analyze touchpoints in multi-channel interactions and invite collaborators to map together and share journeys online! An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
Piwik PRO Analytics Suite adheres to stringent data privacy laws around the globe, including EUs GDPR, USs HIPAA as well as Chinese and Russian data protection laws. Unlike most of the competitive products, it also provides you with full data ownership and allows you to apply extra security measures to your data. Piwik PRO is an enterprise analytics suite consisting of Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports. Piwik PRO: Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports.
The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commitment and impact. Collaborate on maps IRL with remote teams for higher efficiency. Update and use your maps as change plans by using Custellence's unique status settings The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience
Visual Paradigm helps software development teams to capture correct requirements and transform them into accurate design, thus helping developers to build right software according to requirements. Software design tool with wireframing, process mapping, network diagramming, and visual modelling tools for agile software projects.
Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc. Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc.
Imagine creating more leads, closing more sales and moving the needle on business revenue. Cooperate makes it easy to deliver the right message, to the right person, at the right time, to drive more sales from a single platform. With your global marketing and sales teams aligned across the customer journey, youre ready to transform how your marketing impacts the bottom line. Its what we call Customer Journey-Driven Marketing. Cooperate is not your standard B2B Marketing Operations Platform.
Automates user journeys with an interactive experience utilizing dynamic workflows to provide personalized digital content. Automates user journeys with an interactive experience utilizing dynamic workflows to provide personalized digital content.
Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis. Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis.
Smaply is a journey mapping tool for customer experience professionals and service designers. Digitize your customer journey maps and personas, collaborate with your team, collect feedback and create professional presentations. Save time and scale journey mapping in your organization. Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings
Customer journey mapping solution that helps businesses understand the customer touch-points as well as the underlying processes. Customer journey mapping solution that helps businesses understand the customer touch-points as well as the underlying processes.
Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign. Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign.

by Glassbox Digital

(0 reviews)
Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why.
Actionable business insights and reports that help to increase in-store revenue. Actionable business insights and reports that help to increase in-store revenue.

by Impact

(0 reviews)
Altitude is your marketing source of truth tracking, cleansing, normalizing channel-specific data into a single coherent system of record. Everything from your marketing KPIs to deep insights are consistently measured and effortlessly derived from a trustworthy cross-device view of the customer journey, using our analytics suite or yours. Leverage sophisticated attribution models to make informed and confident decisions on how to best allocate your marketing spend and effectively drive growth. Unify & analyze the data across your marketing channels for deep insights into customer trends and behaviors for smarter media buying.
Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time.

by Strativity Group

(0 reviews)
Customer journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process. Journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process.

by Pointillist

(0 reviews)
Customer journey analytics solution that enables businesses to build journey maps, measure performance, and personalize customer experience. Customer journey analytics solution that enables you to build journey maps, measure performance, and personalize customer experience.

by Ethos Integrated Solutions

(0 reviews)
Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys. Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys.

by Jogogo Media

(0 reviews)
Jogogo is changing the future of brick and mortar institutions with real-time analytics that allow companies to reshape the customer journey offline. Our mobile engagement platform provides companies with real-time data from in-store customers using the devices customers carry -- no apps or beacons. We let companies bridge the gap between physical and digital experiences with valuable insights like location intelligence to enhance the customer experience. Digitally connects businesses and in-store customers. Providing visitors with a better experience and retailers with stronger data.

by ClickFox

(0 reviews)
Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey. Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey.

by INES CRM

(0 reviews)
A suite of CRM solutions designed to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company. CRM solutions built to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.

by Indoo.rs

(0 reviews)
Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience. Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience.

by Trencube

(0 reviews)
Smartphone detection solution for measuring customer behavior or counting people within the designated zone. Smartphone detection solution for measuring customer behavior or counting people within the designated zone.

by Auryc

(0 reviews)
Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Aurycs like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not. Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey
CEMantica is a customer journey mapping tool providing a solution to map the interactions and emotions that are generated throughout the journey of your customer. The solution is natively integrated with Microsoft Dynamics 365 Customer Engagement platform, allowing to -Connect personas to real customer profiles -Generate Analytical dashboards providing actionable results -Centralise siloed data to drive brighter insights Customer journey mapping tool that helps businesses visualise, understand and analyse customer experience through a CRM integration.

by Capillary Technologies

(0 reviews)
Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform that offers you deep understanding into consumers behaviour and preferences. Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform.

by TandemSeven

(0 reviews)
Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? Cora Journey360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data. Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.

by Digital Crumbs Analytics

(0 reviews)
Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool. Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool.