17 years helping British businesses
choose better software
Incident Management Software
Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Featured software
Most reviewed software
Explore the most reviewed products by our users on the Incident Management Software
Local products for United Kingdom
Filter Results (441)
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
United Kingdom
Pricing Options
Product type
441 results
Sort by
Address incidents efficiently using Case IQ’s configurable all-in-one intake and incident management software.
Learn more about Case IQ
Uncover, investigate, resolve, and prevent incidents with Case IQ's centralized, all-in-one case management platform. With our software, you can streamline investigations using configurable, automated workflows, and analyze historic incident data to make better business decisions. Our secure platform and AI-powered tools make collaboration and report-writing faster and easier than ever, so you can spend your time on more complex tasks.
Learn more about Case IQ
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
Learn more about ManageEngine ServiceDesk Plus
Cut down your mean time to respond (MTTR) to incidents with ServiceDesk Plus and its industry-leading incident management capabilities. Detect alerts from monitoring tools and log them as incidents. Trigger automated, incident-response workflows that help your IT teams move fast and fix outages before they impact your end users and customers. Take the help of our GenAI-integrated virtual chatbot to collaborate faster during incident resolution.
Learn more about ManageEngine ServiceDesk Plus
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Local product
Compliance Genie
4.8
(6)
Local product
Local product
Award-Winning Health and Safety app that manages all a company's H & S processes efficiently and cost-effectively.
Learn more about Compliance Genie
Award-Winning Cloud-based Health and Safety App that manages all H & S processes efficiently and cost-effectively by digitising them and operates 24/7 in real time.
Instantly record any event into customisable forms, including photo and video capture, instant notifications, and automatic generation of follow up activities. Create, track, and manage all activities to ensure corrective measures are in place to prevent recurrence and provide proof of receipt of any updated procedures.
Learn more about Compliance Genie
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
All Quiet is an on-call, alerting and incident response platform for tech startups, scaleups and grownups.
Learn more about All Quiet
All Quiet is an on-call, alerting and incident response platform for tech startups, scaleups and grownups. Straightforward workflows make incident management easy.
On-call alerting:
Our intuitive on-call scheduling tool adapts to your team needs. With our multi-channel alerting via voice calls, sms, emails and push notifications, we make sure to alert the right people at the right time.
Monitoring:
With our innovative incident mapping engine you can integrate practically every monitoring platform, like AWS Cloudwatch, Datadog or Sentry. You can use our in-house built monitoring solution, too.
Response:
Send incidents to your favourite tools to collaborate and reduce mean time to resolution. Connect Slack, Linear, JIRA and many more or use webhooks to connect almost any tool. Moreover, our native Android and iOS apps enhance collaboration and streamline incident management processes.
All Quiet - all good!
Learn more about All Quiet
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Resolver’s incident management software removes oversight gaps, creating efficiency & insights to help security teams work proactively.
Learn more about Resolver
Resolver’s incident management software removes gaps in oversight, increases operational efficiency, and generates actionable insights to let security teams stop chasing incidents and start getting ahead of them. With powerful built-in reporting capabilities, Resolver enables security leaders to prove the value of their program and fast-track the investments needed to reduce incident severity and frequency. Choose the security platform used by over 1000 of the world’s largest organizations.
Learn more about Resolver
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
ilert is a platform for IT alerting, on-call management, and status pages that helps Operations teams respond to incidents faster.
Learn more about iLert
ilert is a platform for IT alerting, on-call management, and status pages that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduling and automatic escalations.
Learn more about iLert
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
With StatusCast, your status page becomes a central hub for communicating incidents and scheduled maintenance with your users.
Learn more about StatusCast
StatusCast makes it easy to communicate incident, uptime, and maintenance information with users in real-time via Status Page, email, text, and SMS. StatusCast includes features that take the hassle out of developing and managing a private or public Status Page. The platform includes instant integrations with third-party SaaS platforms, ITSM solutions, and custom application support. Customizable status page design, communication templates, and custom alert automation are included.
Learn more about StatusCast
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Minimize risk, enhance safety programs, improve performance, and increase insights with Benchmark Gensuite's EHS software.
Learn more about Benchmark Gensuite EHS
Award-winning, comprehensive, and integrated cloud-based Environment, Health & Safety (EHS) platform, configured and implemented in 3 months or less. Proven best practice-based EHS workflows, organically-developed, purpose-built modules, intuitive functionality, integrated Mobile, pre-built insights, reports, analytics, cutting-edge AI, and advanced tech.
Learn more about Benchmark Gensuite EHS
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Easily record & report events from any device. Leverage advanced tools to for investigations, find root causes, assign & track actions.
Learn more about Cority
Developed, supported and continuously enhanced by certified safety and environmental professionals with real-world experience, Cority’s powerful incident management software enables organizations to collect comprehensive data on incidents.
It also helps to create an accurate picture of the event, and enables the organization to identify root causes and learning points, implement corrective actions, and ensure proper incident notification up the internal chain-of-command and with applicable external agencies.
Learn more about Cority
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Local product
Pro-Sapien EHS Software on Microsoft 365
5.0
(8)
Local product
Local product
Discover The EHS Incident Management Software on Microsoft 365. For 1,000+ Employees. Starts at £30,500/year. View a Demo!
Learn more about Pro-Sapien EHS Software on Microsoft 365
Discover the EHS Incident Management Software on Microsoft 365 with an Annual License starting at £30,500/year.
Seamless integration with SharePoint, Teams and Power BI lets everyone spend less time on admin, and more time on things that matter.
Pro-Sapien puts Incident Reporting & Investigation in the Microsoft apps you use everyday.
Engage everyone & save time with simple access, easy to use forms, automated workflows, and clear KPI reports.
Get in touch or view a demo today!
Learn more about Pro-Sapien EHS Software on Microsoft 365
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Operational risk management software
Learn more about Pirani
Pirani allows you to be more efficient and strategic in operational risk management.
Pirani enables the management of risks, processes, controls, events, action plans, indicators, and evaluations related to corporate governance to achieve your company's objectives. It complies with international management standards: ISO 31000, ISO 27000, COSO ERM, AS/NZS 4360, and Basel, as it also supports compliance with local regulations.
Learn more about Pirani
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Local product
Smart mobile platform for auditing & inspections. The efficient way to improve quality, safety, operational standards & compliance.
Learn more about GoAudits
Smart mobile app and complete solution for auditing & inspections. Plan and schedule inspections, conduct fast mobile audits on your favorite device (even offline), immediately assign corrective tasks. After an inspection, instantly generate insightful reports and automatically email them to the right people for real-time information. With our advanced analytics dashboard, gain unprecedented insights into your operations and maximize your ROI. Simple and affordable solution for professionals.
Learn more about GoAudits
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
A single, cloud based solution for workforce planning, analysis and execution.
Workday is a leading enterprise platform that helps organizations manage their most important assets – their people and money. The Workday platform is built with AI at the core to help customers elevate people, supercharge work, and move their business forever forward. Workday is used by more than 10,500 organizations around the world and across industries – from medium-sized businesses to more than 60% of the Fortune 500.
Workday Human Capital Management (HCM) is the Workday flagship application suite for HR, with over 5,525 customers and more than 70% live. Other products targeting the CHRO include Workday Adaptive Planning, Workday Expenses, Workday Help, Workday Journeys, Workday Labor Optimization, Workday Learning, Workday Payroll, Workday Peakon Employee Voice, Workday People Analytics, Workday Prism Analytics, Workday Recruiting, Workday Scheduling, Workday Talent Optimization, and Workday Time Tracking.
Learn more about Workday HCM
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Learn more about Salesforce Service Cloud
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
Freshservice is an ITSM solution in the cloud. It provides powerful incident management capabilities which closely integrate with other ITSM processes like problem, change, release, and asset management. You can let users raise tickets through various channels like email, support portal, chat etc. Its smart ticket form even deflects trivial issues by suggesting relevant knowledge base articles. Your IT team can automate ticket assignment and use canned responses to further boost productivity.
Learn more about Freshservice
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Learn more about SolarWinds Service Desk
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
Avoid downtime and errors like never before and accelerate your customers' digital experience with Site24x7. Monitor your websites, servers, networks, and applications from a single platform. Set thresholds for critical metrics and receive alerts whenever a threshold is breached. Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification.
Learn more about Site24x7
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.
Learn more about Datadog
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Prevent major issues, adapt quickly, and be ready for anything with unified security and observability, powered by AI.
Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.
Learn more about Splunk Enterprise
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
Learn more about PagerDuty
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
SafetyCulture (iAuditor) is a mobile-first application that digitizes processes and streamlines your operations to get better everyday.
SafetyCulture is an app that frontline teams actually want to use. It’s a digital solution for tasks like conducting inspections and important checks, raising and resolving issues, managing and tracking physical assets, learning important skills and accessing procedures on the go. It also helps teams do more than just tick the boxes for governance, risk, and compliance – it can help set environment, health and safety standards, and raise the bar when it comes to operational excellence.
Learn more about SafetyCulture
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.
Learn more about New Relic
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.
Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.
Learn more about Vivantio
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
Zoho Creator is a low-code application development software that helps you build custom, mobile-ready apps to run your business.
A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!
Learn more about Zoho Creator
...
Read more
Features
- Safety Incident Management
- Status Tracking
- On Call Scheduling
- Audit Trail
- Workflow Management
- Ticket Management
- Alerts/Notifications
- IT Incident Management
- Communications Management
- Investigation Management
- Corrective and Preventive Actions (CAPA)
