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SysAid helps IT work smarter, not harder, with Service Desk Automation based on a decade of AI information. Try IT for free today. Learn more about SysAid
"SysAid uses service automation to make IT work smarter, not harder. With a service desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today. Learn more about SysAid

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
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HaloITSM brings everything you need for IT support into one centralised solution. Learn more about HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about HaloITSM

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management. Learn more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. Learn more about ManageEngine ServiceDesk Plus

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician. Try Atera for free today! Learn more about Atera

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency. Learn more about MSP Manager
N-able MSP Manager is a help desk and billing PSA designed exclusively for IT service providers. It's a robust, but intuitive solution that helps them provide excellent customer support incredibly efficiently. The MSP Manager mobile app arms technicians with all the information they need to resolve tickets anywhere, anytime. MSP Manager is a powerful standalone solution, but also integrates with both RMM products offered by N-able for a single pane of glass experience. Learn more about MSP Manager

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent boasts the fastest chat widget on the market. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets with our customer knowledge base. Discover 175+ help desk features including a unified inbox and a powerful hybrid ticketing system. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support. Learn more about Issuetrak
Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, and make reports a breeze with dashboards. Take advantage of our Active Directory integration, asset management module, and much more! Learn more about Issuetrak

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Bitrix24 is #1 free service desk (helpdesk) solution used by 8 million companies. Cloud, mobile, open source editions. Learn more about Bitrix24
Bitrix24 is #1 free service desk (helpdesk) solution used by 8 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
NinjaOne (formerly NinjaRMM) is the easiest, all-in-one IT management solution that MSPs and IT professionals love. Learn more about NinjaOne
NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, patch management & more. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support. Learn more about NinjaOne

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
United Kingdom Local product
Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus. Learn more about Hornbill
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version. Learn more about Hornbill

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Learn more about Canfigure

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers. Learn more about ProProfs Help Desk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Learn more about RenewityRMA

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Zendesk Support is the IT service desk software built for better customer relationships.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Achieve faster ticket resolutions & waste less time repeating tasks with one of the most reviewed & highest rated service desks.
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning IT service desk software. Powered by smart technology like AI and automations and built with ITIL best practices in mind, SolarWinds Service Desk can remove the manual burden of managing incoming tickets or tracking technology assets, freeing up budget and empowering IT professionals to focus on critical growth projects and transformation. Learn more about SolarWinds Service Desk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too!
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
TeamDynamix is a no-code ITSM solution that offers integrated Project Portfolio Management with enterprise integration and automation.
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting. The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations. White glove implementation. Learn more about TeamDynamix

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
BOSSDesk is an award winning fully integrated Service Desk/ Help Desk ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based ITSM/Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Learn more about BOSSDesk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules include Service Desk, CRM/Contact Management, Document Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics - to provide a singular view of the entire business and drive efficiency, accountability, insight, and profitability. Learn more about Autotask PSA

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Get a fit-for-purpose support solution implemented in record time with low-code customizations and ITSM best-practice capabilities.
InvGate Service Desk is an ITIL-ready solution with an unprecedented user interface offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automations & smart ticket management tools. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and Gamification. Learn more about InvGate Service Desk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more. Learn more about Track-It!

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks.
OTRS is a fully-managed service desk that includes ticketing, workflow/process automation and notification, CMDB, SLAs, request management and more. Processes can incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Learn more about OTRS

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution. Learn more about Alloy Navigator

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Learn more about Re:amaze

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Experience the next generation of ITSM. Be the heroes of the organization. Deliver smart and personalized services to knowledge workers
ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, personalized end-user self-service, cost-effective licensing, and more. The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. Learn more about ChangeGear

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Learn more about AzureDesk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfillment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications Learn more about SapphireIMS

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial. Learn more about UseResponse

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Made in Germany: Echolon Service Desk Software. Flexible, easy to implement, expandable, adaptable to your needs.
Made in Germany: Echolon as service desk software. The EcholoN Service Desk integrates flexibly into your structure and can be connected to existing systems (intranet software, e-mail system, database, etc.). Create, delegate, prioritize, track, review and manage tasks, processes, requests of any kind (software bugs, project tasks, change requests, enhancements, etc.). Expandable with further useful modules, adaptable to your needs. Learn more about EcholoN

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently.
Cayzu is an cloud-based online helpdesk and ticketing system platform that helps your internal teams and customer support agents work efficiently. Cayzu enables your team to build out a comprehensive and robust knowledgebase in real-time using actual business use cases from customer inquiries and requests. Additionally, Cayzu makes it easy to streamline workflows with tagging, private notes, scripted responses, advanced delegation and integration with cloud apps you already use. Learn more about Cayzu

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Cloud-based service desk software designed to provide you with everything you need for one low price.
SeamlessDesk is an easy-to-use Service Desk platform with an intuitive UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Incident, Problem, Change, Release, Project, and Knowledge Management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, you are not restricted to high-priced or tiered plans to access the features you want or need. Learn more about SeamlessDesk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. The major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management. Learn more about Motadata ServiceOps

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised. Learn more about Wix Answers

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Give yourself a 360-degree service overview. Dynamically configure the solution for your needs with tickets, customer portal and more.
Configure a cloud database into business solutions without coding. Build prototypes or big enterprise applications. Start your no-code journey with a predefined template or build your own custom solution from scratch. Our most popular templates: - CRM - Workflow - Service - Unity - GDPR - Planning - Automotive - Archiving - Asset Management - Medical & Portal And if we don't have your template we will create it for you free of charge! Learn more about VobeSoft

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
USU’s knowledge management solution for IT offers organizations an enterprise-grade, AI-powered knowledge management platform.
USU Knowledge Management for IT offers organizations an enterprise-grade, AI-powered knowledge management platform with omnichannel support, alerting, integrated chatbots and self-service. Quicker resolutions, consistent service quality and multiple channels such as email and self-service mean better agent performance, reduced downtime and higher productivity for all employees. Organize, improve, and deliver support data from a single source of truth with a KM solution purpose-built for IT. Learn more about USU Knowledge Management

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
SummitAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
SummitAI is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), an AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite. SummitAI transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience. Learn more about SummitAI

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
The customer communication platform that unifies all messaging channels into one single view. Make customer communication easy.
Discover Trengo, the customer communication platform that unifies all messaging channels into one single view. Answer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Twitter, Website chat, Google Business messages, WeChat & Telegram from one platform. Use the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. Make customer communication easy. Learn more about Trengo

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments. Set your own brand, color and url at our white label plan to give more confidence to your customers. Some off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other Learn more about Tiflux

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
C2 ATOM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding. C2 ATOM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes. Facilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure Learn more about C2 ATOM

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity. Learn more about Capacity

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Deepser is a Service Desk solution developed to optimize support requests, daily activities and organisational processes.
Deepser is a modern Service Desk software, with an interactive Web interface. It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Thanks to Deepser you can easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, Modular and scalable, it is convenient and tailored to your needs. Learn more about Deepser

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more.
Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more. Learn more about Ivanti Neurons for ITSM

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
Virima SaaS reduces the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise, cloud, and remote workers. Virima discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display. Learn more about Virima

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
Service Desk provides a single point of contact for all in-company requests. The solution providers team gains an overview of workload, clear priorities and improved communication.The Service Desk gives you a clear understanding of how busy your team is and how much effort is spent on various tasks. The software is certified to ITIL process standards under the auspices of Pink Elephant and Axelos. It allows you to deploy fundamental ITIL processes and solutions. Learn more about ALVAO Service Desk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support
Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. ON PREMISE.
Mint Service Desk is a powerful tool that contains the functionality of the service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types - dynamic fields - document templates and many more. Mint Service Desk is certified by SERVIEW. Learn more about Mint Service Desk

Features

  • IT Asset Management
  • Knowledge Base Management
  • Change Management
  • Incident Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Mobile Access
  • Customer Support