---
description: Compare the best Service Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Service Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)

# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills.
2. [NinjaOne](https://www.capterra.co.uk/software/165889/ninjaone) — 4.7/5 (282 reviews) — NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access.
3. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software
4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
5. [Atera](https://www.capterra.co.uk/software/144309/atera) — 4.5/5 (446 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
6. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews) — Track SaaS usage, eliminate shadow IT, and optimize software spend with Freshservice’s unified, AI-native IT management platform.
7. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
8. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the IT service desk software built for better customer relationships.
9. [InvGate Service Management](https://www.capterra.co.uk/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and
10. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
11. [RenewityRMA](https://www.capterra.co.uk/software/153078/renewityrma) — 4.9/5 (10 reviews) — Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
12. [Hornbill](https://www.capterra.co.uk/software/143649/hornbill) — 4.7/5 (30 reviews) — Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus.
13. [Managed Service Providers (MSPs)](https://www.capterra.co.uk/software/1067763/Managed-Service-Providers-MSPs) (0 reviews) — Revolutionise your IT offering with our service management software for MSPs, technology and shared services.
14. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
15. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
16. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
17. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions.
18. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
19. [Spiceworks Cloud Help Desk](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
20. [SolarWinds Service Desk](https://www.capterra.co.uk/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
21. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
22. [Tempo Timesheets](https://www.capterra.co.uk/software/190126/tempo) — 4.3/5 (222 reviews) — Optimize Service Desk. AI-driven time-tracking, reliable data, seamless operations. Effortlessly track support time.
23. [Issuetrak](https://www.capterra.co.uk/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support
24. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
25. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.co.uk/software/124981/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":15,"description":"LiveAgent is a cloud-based service desk software with 200+ integrations. Streamline all communication channels and manage them from a single interface. Enjoy advanced ticketing, a self-service portal, knowledge management, custom reports, and more key features. Enhance customer experience, reduce wait times, and improve agent efficiency with our multi-channel support software.  LiveAgent delivers excellent customer care to 150M end users worldwide. Start your free trial, no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"Intercom","position":16,"description":"Intercom is an AI-powered customer service platform that combines Fin, an AI agent, with a helpdesk to support customer interactions. Fin resolves complex queries across channels and continuously learns from company knowledge and policies. The platform features a patented AI architecture designed for accuracy and reliability.\n\nThe Intercom Helpdesk includes AI tools such as Copilot, which provides guidance, troubleshooting, and translation capabilities. The interface and workflows support collaboration and issue resolution for human agents.\n\nIntercom operates as an integrated platform where AI and human support systems function together. Fin learns from agent responses, and agents use AI tools to enhance their work. The platform serves as a self-improving system that adapts over time to support customer service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.co.uk/software/134347/intercom","@type":"ListItem"},{"name":"Bitrix24","position":17,"description":"Bitrix24 is #1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":18,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk","position":19,"description":"The Spiceworks IT Cloud Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. \n\nStart tackling tickets in minutes with a simple-to-use help desk software.  Plus, it's more than just ticket tracking: understand (and change) team behavior and articulate your value to the business. \n\nLearn more about the two plan types:\n1. Core (free) \n2. Premium (paid), monthly or annual","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8aaae139-0b2a-4c4a-ac09-ca3af9dc5a7d.png","url":"https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":20,"description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.uk/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Milvus","position":21,"description":"Milvus is the most comprehensive and intelligent customer service and support management solution. Our omnichannel platform optimizes your team management, which means increased efficiency and productivity. We offer a variety of functionalities, including intelligent ticket management, call monitoring from start to finish, device monitoring, project management, remote control of customer machines, and service integration with artificial intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.co.uk/software/202528/milvus","@type":"ListItem"},{"name":"Tempo Timesheets","position":22,"description":"Enhance your Service Desk operations with Timesheets by Tempo, the top time-tracking app in Jira. Leverage AI-powered automated time-tracking for valuable insights. Produce reliable data for reporting, invoicing, and accounting, streamlining Service Desk management. Effortlessly track time for support activities, improve user adoption, and enhance visibility for efficient Service Desk operations. Make data-driven decisions, measure performance accurately, and provide exceptional customer support","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b9fa6f-299a-4064-9622-1d4f48a14d09.png","url":"https://www.capterra.co.uk/software/190126/tempo","@type":"ListItem"},{"name":"Issuetrak","position":23,"description":"Work smarter and happier with Issuetrak. Is your service desk flooded with requests from every direction? Manage it all with automated service desk software designed to receive and triage tickets in one centralized location. \nRelieve the burden of workflow management, task assignments, reporting, and more. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.\nSee why major brands like Cintas and Pfizer are already utilizing the power of Issuetrak. Request a free trial or demo today. Backed by industry-leading, US-based, 24/7 technical support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.co.uk/software/16499/issuetrak","@type":"ListItem"},{"name":"HubSpot Service Hub","position":24,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.co.uk/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Vivantio","position":25,"description":"Vivantio's service desk empowers IT teams with a fully configurable platform that manages workloads, boosts efficiency, and significantly reduces resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you meet and beat SLAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.uk/software/132880/vivantio","@type":"ListItem"}],"numberOfItems":25}
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