---
description: Compare the best Customer Communications Management Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Communications Management Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)

# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers the industry leading customer support solution.
3. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
4. [InfoFlo](https://www.capterra.co.uk/software/96628/infoflo) — 4.5/5 (96 reviews) — HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price\!
5. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
6. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.8/5 (5 reviews) — Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
7. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
8. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16297 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
9. [Telegram](https://www.capterra.co.uk/software/180347/telegram) — 4.7/5 (6406 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
10. [Viber](https://www.capterra.co.uk/software/180348/viber) — 4.4/5 (4058 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
11. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
12. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
13. [Keap](https://www.capterra.co.uk/software/76390/infusionsoft) — 4.1/5 (1298 reviews) — The smarter way for small businesses to do great work. Keap helps businesses organize client information and daily work in one place.
14. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
15. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) — Bigin is an affordable, user-friendly CRM that acts as an unified platform for managing customers and your interactions with them.
16. [HoneyBook](https://www.capterra.co.uk/software/162588/honeybook) — 4.7/5 (678 reviews) — The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today.
17. [Weave](https://www.capterra.co.uk/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
18. [Lime Connect](https://www.capterra.co.uk/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
19. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
20. [CXone Mpower](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
21. [Podium](https://www.capterra.co.uk/software/164285/podium) — 4.3/5 (522 reviews) — Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back.
22. [Thryv](https://www.capterra.co.uk/software/156926/thryv) — 4.2/5 (505 reviews) — Never miss a message with instant notifications and real-time conversations across customer-preferred channels.
23. [FieldPulse](https://www.capterra.co.uk/software/153475/fieldpulse) — 4.6/5 (411 reviews) — FieldPulse is an FSM software platform that helps service businesses manage scheduling, invoicing, communication, and team operations.
24. [Zenvia Customer Cloud](https://www.capterra.co.uk/software/201739/zenvia-conversion) — 4.1/5 (359 reviews) — Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução.
25. [Smartsupp](https://www.capterra.co.uk/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Manage customer communication using Smartsupp's live chat, chatbot and AI shopping assistant.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Links

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You can automate your email communications, too!)\n*Seamless communication - Reach your contacts through WhatsApp and social media.\n*Calendar View - Schedule and track all meetings, calls, and events. \n*Integrations - Integrate with Microsoft Teams, Google Workspace, Zoom, Zoho Meetings, and other popular Zoho and non-Zoho apps to manage every aspect of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/174f7c9f-e410-4b75-800e-4eaefb5058f9.png","url":"https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm","@type":"ListItem"},{"name":"HoneyBook","position":16,"description":"HoneyBook makes it easy to communicate with customers and clients, manage projects, and get paid—all in one place.\n\nWith proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience.\n\nStart your 7 day free trial today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c70159d-32c2-43c6-87a7-f1f66d5d622b.png","url":"https://www.capterra.co.uk/software/162588/honeybook","@type":"ListItem"},{"name":"Weave","position":17,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.co.uk/software/141842/weave","@type":"ListItem"},{"name":"Lime Connect","position":18,"description":"Userlike is a messaging-based CCM solution, combining website chat with mobile messaging.\n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.co.uk/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":19,"description":"With Tidio's customer communications platform, you create exceptional customer journeys 24/7. \n\n• Answer up to 64% of customer questions with Lyro AI—our game-changing AI for customer service. \n• Manage all your live communication channels in a single dashboard to offer immediate support.\n• Connect with website users through a lightweight live chat widget.\n• Move leads through your sales funnels with custom automation flows.\n• Generate leads with email marketing.\n\nUse Tidio Flows—the visual chatbot builder—to create rules-based interactions. Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.co.uk/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":20,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Podium","position":21,"description":"Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. \n\nPodium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d86664b8-91ce-4713-ab1d-250ab09b39c5.png","url":"https://www.capterra.co.uk/software/164285/podium","@type":"ListItem"},{"name":"Thryv","position":22,"description":"Thryv allows you to see every customer conversation in real-time in one single thread inside the Thryv Inbox.\nReceive messages from popular platforms such\nas Instagram®, Facebook®, Google or WebChat\non your website and conveniently manage and\nrespond to every message in one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.capterra.co.uk/software/156926/thryv","@type":"ListItem"},{"name":"FieldPulse","position":23,"description":"FieldPulse is the first truly customizable field service management (FSM) software built for growing teams. From scheduling and invoicing to CRM, job tracking, and AI‑driven automation, FieldPulse helps field service businesses run smoothly and grow confidently. With a team that listens and software that adapts to the way you work, FieldPulse makes it easy to stay organized and deliver world-class service.\n\nBuilt to support a wide range of industries, FieldPulse serves HVAC-R, electrical, plumbing, garage door, locksmith, property management, appliance repair, commercial equipment, fire and security, contractors, septic, and A/V installation businesses. Whether you're managing recurring jobs, dispatching techs, or tracking leads and revenue, FieldPulse brings everything into one platform to help you save time, streamline operations, and exceed customer expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc7db629-f83f-478c-9e4d-8f697f15e439.webp","url":"https://www.capterra.co.uk/software/153475/fieldpulse","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":24,"description":"A Zenvia Customer Cloud é a IA completa para empresas que querem vender mais e atender melhor. \n\nCom WhatsApp, SMS, e-mail e outros canais integrados, você centraliza a comunicação e garante fluidez em toda a jornada do cliente. Nossos chatbots automatizados e recursos de IA completa otimizam o atendimento, geram leads qualificados e aumentam a produtividade das equipes de vendas e suporte. \n\nA solução conta ainda com integrações poderosas que conectam sistemas e dados, simplificando operações e eliminando a necessidade de múltiplos fornecedores. Do primeiro contato ao pós-venda, você acelera processos, reduz custos e melhora resultados. Além disso, dashboards inteligentes e análises centralizadas oferecem insights estratégicos para decisões rápidas, ajudando sua empresa a crescer e encantar clientes em cada interação.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de9596d6-81a8-4986-94e7-b781c49046a1.png","url":"https://www.capterra.co.uk/software/201739/zenvia-conversion","@type":"ListItem"},{"name":"Smartsupp","position":25,"description":"Smartsupp is an all-in-one, multichannel Conversational Marketing Platform that provides live chat, chatbots, AI shopping assistant and a customizable widget, along with various other powerful sales tools.\n\nLeveraging a live chat to perform conversational marketing is an asset to any business–tools like chatbot menus, visitor data and metrics, detailed visitor lists, and customizable widgets for branding and brand awareness reinforcement all help customer care agents better sell and upsell products on your website.\n\n100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat","@type":"ListItem"}],"numberOfItems":25}
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