---
description: Page 4 - Compare the best Customer Success Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 4 - Customer Success Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Customer Success Software

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> Customer Success software allows companies to monitor customer activity and happiness to understand their customers’ needs and ensure they achieve their desired outcomes while using a product or service. It also helps companies manage client relationships and provide the necessary support to boost customer satisfaction and retention. For example, customer success managers can use customer success tools to engage with customers via live chat or a ticketing system and be notified of their overall account health via alerts. They can also track and report on feedback to ensure top customer service is provided throughout the customer journey. Some customer success platforms offer call-based and self-service support, such as bots and knowledge bases to meet customer needs. Find the best customer success software for UK businesses.

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## Products

1. [USU Knowledge Management](https://www.capterra.co.uk/software/144600/usu-knowledge-management) — 4.8/5 (18 reviews) — AI-powered knowledge management purpose-built for customer success. Central management of all data to support omni-channel service.
2. [ClientSuccess](https://www.capterra.co.uk/software/157971/clientsuccess) — 4.2/5 (17 reviews) — ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base.
3. [BrainStorm](https://www.capterra.co.uk/software/205039/brainstorm-quickhelp) — 4.5/5 (17 reviews) — Send adoption soaring with the winning platform for employee software training and customer education.
4. [Intellum Platform](https://www.capterra.co.uk/software/16720/exceed) — 4.6/5 (15 reviews) — Intellum is an all-in-one solution for delivering customer, partner, and employee education initiatives at scale.
5. [Clickatell](https://www.capterra.co.uk/software/175976/clickatell-touch) — 4.3/5 (15 reviews) — Connecting businesses and consumers directly for conversation, commerce and service through mobile messaging at scale.
6. [GuestXM](https://www.capterra.co.uk/software/189329/online-reputation-management) — 4.9/5 (15 reviews) — Customer experience management and restaurant intelligence platform
7. [Tiflux](https://www.capterra.co.uk/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
8. [Kompassify](https://www.capterra.co.uk/software/1022570/kompassify) — 4.7/5 (15 reviews) — Build fully personalized user onboarding experiences without writing a single line of code.
9. [Infobip](https://www.capterra.co.uk/software/127997/infobip) — 4.6/5 (14 reviews) — Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform.
10. [Revinova](https://www.capterra.co.uk/software/136485/revinova) — 4.6/5 (14 reviews) — Revinova is an Agentic AI Orchestration and Enablement Platform that empowers businesses to build intelligent AI agents
11. [Capacity](https://www.capterra.co.uk/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
12. [AppFollow](https://www.capterra.co.uk/software/181039/appfollow) — 4.6/5 (13 reviews) — AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy.
13. [Lou](https://www.capterra.co.uk/software/192980/lou) — 4.3/5 (13 reviews) — Turn new users into power users with self-serve onboarding, personalized product tours, and feature announcements. No code required\!
14. [CrowdPower](https://www.capterra.co.uk/software/206723/crowdpower) — 4.6/5 (13 reviews) — CrowdPower is a simple automation platform that can onboard new users, reduce churn, keep your customers informed, and so much more.
15. [VirtlX](https://www.capterra.co.uk/software/1026661/virtlx-reflect) — 4.8/5 (13 reviews) — Transform employee \& customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth.
16. [Customer Communities](https://www.capterra.co.uk/software/170758/insided) — 4.3/5 (12 reviews) — Gainsight Digital Hub is an all in one hub to engage, retain and delight your customers.
17. [Lumoa](https://www.capterra.co.uk/software/160860/lumoa) — 4.4/5 (12 reviews) — Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time.
18. [isLucid](https://www.capterra.co.uk/software/212767/lucid-agreements) — 4.7/5 (12 reviews) — isLucid automatically captures, transcribes and organises everything that was said during online meetings.
19. [ZapScale](https://www.capterra.co.uk/software/1037044/zapscale) — 5.0/5 (12 reviews) — ZapScale is a customer success platform for B2B SaaS companies.
20. [CustomerGauge](https://www.capterra.co.uk/software/163253/customergauge) — 4.8/5 (11 reviews) — CustomerGauge enables B2B companies to collect customer feedback \& monitor behavioral trends to retain accounts and increase revenue.
21. [Helpfruit](https://www.capterra.co.uk/software/209117/Helpfruit) — 4.6/5 (11 reviews) — Helpfruit: fresh customer self-service software. Reduce email tickets and calls with AI chatbot, help pages and live chat.
22. [Chameleon](https://www.capterra.co.uk/software/153079/chameleon) — 3.9/5 (10 reviews) — Chameleon is a platform for better user onboarding, and a tool to help software people drive increased product engagement.
23. [Glance](https://www.capterra.co.uk/software/36708/glance-screen-share) — 4.3/5 (10 reviews) — Glance makes it easy for customer-facing teams to support users with cobrowsing, screen sharing, video and more across web \& mobile.
24. [LiveCaller](https://www.capterra.co.uk/software/209451/livecaller) — 4.8/5 (10 reviews) — LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
25. [Vitally](https://www.capterra.co.uk/software/179837/vitally) — 3.7/5 (9 reviews) — Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Sales Enablement Software](https://www.capterra.co.uk/directory/30798/sales-enablement/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30961/customer-success/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Automatic alerts and predictive churn analysis, allow you to identify and solve customer pain points proactively with ease and efficiency. \n \n We help you ensure your customers get continuous value from your solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4a0c6fd-9b6a-4448-9d75-37d68585d010.jpeg","url":"https://www.capterra.co.uk/software/1037044/zapscale","@type":"ListItem"},{"name":"CustomerGauge","position":20,"description":"The CustomerGauge Account Experience (AX) platform enables B2B companies to monitor account engagement, collect feedback through surveys, segment real-time results, and map feedback to changes in revenue & customer metrics (e.g. NPS).\n\nThrough native integrations, CustomerGauge users can monitor engagement trends across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c14ce7d7-ec31-4ac6-952b-bba0a0b20329.png","url":"https://www.capterra.co.uk/software/163253/customergauge","@type":"ListItem"},{"name":"Helpfruit","position":21,"description":"20% of enquiries need a human touch. \nWe're here for the 80.  \n\nRefresh your customer self-service with Helpfruit.\nHelpfruit includes a chatbot to answers customer questions on the channels they prefer - be that web, Instagram, Facebook or WhatsApp. \n\nPlus, it comes with a 'help website' builder and content system.\n\nHelpfruit's chatbot is highly customisable with no-code, and no 'wiring diagrams' either. \n\nIt features the ability to escalate to live chat and even call APIs to carry out advanced self-service tasks. Need CRM and Zendesk integration? Yup, got that too.\n\nConversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience.\n\nWe use Gen AI when it matters – to help understand questions rather than generate answers. This means you get the productivity gains from using AI without any AI risks.\n\nHelpfruit lets you move fast, answer 80% of queries 24/7, and always serves, safe, curated content.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ea808de-3d03-41f3-84da-f39c0c24ce43.png","url":"https://www.capterra.co.uk/software/209117/Helpfruit","@type":"ListItem"},{"name":"Chameleon","position":22,"description":"With Chameleon, teams can quickly build, test, and deploy in-product tours using a WYSIWYG editor. It is simple to implement on any website or webapp (a few lines of code) and automatically collects analytics to enable a data-driven approach to improving user onboarding.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb1429ab-43b7-438e-9409-16caabde2b13.png","url":"https://www.capterra.co.uk/software/153079/chameleon","@type":"ListItem"},{"name":"Glance","position":23,"description":"Glance makes it easy for customer-facing teams to support users of websites, portals, or mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, improving digital experiences and customer satisfaction.\n- Cobrowse on websites to highlight, gesture, scroll, and guide across content, PDFs, and domains. \n- Mask or redact sensitive data, fields, elements, or pages.\n- Advanced cobrowsing supports secure document sharing, multi-user sessions, screen sharing, and video.\n- Cobrowse in mobile apps to highlight, gesture, add video, and mask sensitive fields, elements, or screens.\n- Let customers live stream from their mobile camera for real-time context and support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70ea300e-135d-4bdc-8e36-0604e9b13591.jpeg","url":"https://www.capterra.co.uk/software/36708/glance-screen-share","@type":"ListItem"},{"name":"LiveCaller","position":24,"description":"Chat - Customers can exchange messages, files, and rate customer service.\nWeb-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free.\nOmni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard.\nCallback - Simply enter your phone number and preferred call time, customer service will call you. \nCo-browse - Allows agents and customers to collaboratively 'browse' a website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16977cd8-16a4-4c41-ad78-7f0c067d3e1f.png","url":"https://www.capterra.co.uk/software/209451/livecaller","@type":"ListItem"},{"name":"Vitally","position":25,"description":"Vitally allows customer-centric teams at B2B SaaS companies provide the best possible customer experience. We provide your team with 360 customer profiles, insanely flexible health scoring & reporting, and best-in-class automation - wrapped in a beautiful UI every team member will love using. With access to enriched customer data, proactive alerting of at-risk & upsell accounts, and automated engagement with in-need customers, Vitally helps 10x the impact of every team member & eliminate churn.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/38bd4112-35cc-46a6-bcf6-8fd5e8a695d0.png","url":"https://www.capterra.co.uk/software/179837/vitally","@type":"ListItem"}],"numberOfItems":25}
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