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Strikedeck's CS platform equips CSMs with the tools to create a customer-centric culture, effectively forecast renewals, identify upsell/cross-sell opportunities, and monitor customer health. Learn more about Strikedeck Strikedeck's CS platform enables real-time customer segmentation and prioritization, playbooks, and customer success planning tools. Learn more about Strikedeck
TaskRay is an enterprise-class solution for onboarding customers at scale in Salesforce. TaskRay helps businesses onboard customers faster and more efficiently. TaskRay's templating and automation functions help high tech, SaaS, Wealth Management, Manufacturing, and Franchising businesses build systems that scale - whether they have 100 customers or 10,000 customers. And, TaskRay also functions wonderfully as a full-suite project management solution. Learn more about TaskRay TaskRay is an enterprise-class solution for onboarding customers at scale in Salesforce. Learn more about TaskRay
Create customer training programs that accelerate product adoption & increase customer satisfaction with our LMS platform. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Manage, track, and achieve your learning goals all through a single, powerful solution. By putting your goals first, we make sure that every learning opportunity is an experience that advances employee, partner, and customer success so you can get more out of corporate learning. Learn more about LearnUpon Create customer training programs that accelerate product adoption & increase customer satisfaction with LearnUpon's LMS platform. Learn more about LearnUpon
Front is the customer success software for happy customers and happy teams. With Front, you can manage all your customer conversations in one place such as email, group email like [email protected], SMS text message, live chat, and more. Access Salesforce or CRM data directly in your inbox, so you have the context you need to reply, and your apps instantly stay up-to-date. Give personalized responses with email templates and mail merge. Learn more about Front Front is the customer success software that brings email, group email like [email protected], SMS texts, live chats and more in one inbox. Learn more about Front
Zendesk is the leading cloud-based help desk software built for better customer relationships. Solve tickets easily and support your customers on any channel: text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. Easily combine learning, knowledgebase, customer success, support, sales, and marketing initiatives into a single destination. Utilize engagement tactics like notifications, recommendations, certifications, mobile, chat, and gamification to create the ultimate learning experience for your users. Learn more about Intellum Platform Intellum helps large brands and fast-moving companies increase revenue and decrease support costs through education. Learn more about Intellum Platform
HubSpot customer success software makes it easy to solve customer problems with speed, accuracy, and delight. It includes ticketing & automation to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback & survey tools so you can measure customer happiness; and reporting so you can continually improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. Learn more about HubSpot Service Hub HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. Learn more about HubSpot Service Hub
Scale your customer success without hiring more support staff. Elevio is a self-service platform that makes it easy for customers to get the right support content, when and where they need it - so you can increase retention and conversion rates, while lowering support loads. We even integrate with other support tools for a seamless, all-in-one customer experience. Join more than 500 companies such as Atlassian, Heap, Adroll and Dell, using Elevio to help customers succeed. Learn more about elevio Elevio is a self-service platform makes it easy to scale your customer success without hiring more support staff. Learn more about elevio
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best-rated telephony solutions. Grab a local phone number from 140+ countries and take advantage of 70+ smart calling features. CloudTalk integrates with your existing helpdesk, CRM and eCommerce software. Start with a 14-Day trial for FREE. Learn more about CloudTalk CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay's customer success software makes it easy to solve customer problems and helps agents become more productive, managers become more impactful, and customers become more empowered. - all from one easy to use platform. Learn more about EngageBay EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
LiveAgent is a fully-featured customer success software that helps you personalize all communications with your customers. Take advantage of the fastest chat widget on the market and core features such as a multichannel supported inbox and customer knowledge base. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
Bitrix24 #1 FREE customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. Learn more about Bitrix24 Bitrix24 free customer success and customer relationship management platform used by 4 million businesses worldwide. Cloud/open source. Learn more about Bitrix24
Pipefy is the ace up the most efficient Customer Success teams' sleeve to ensure customer satisfaction and retention. Since the beginning, Pipefy streamlines all of the steps new customers need to go through to have a successful onboarding. And when they're ready to thrive with you, make it simple by centralizing all of the customer support requests in one place and standardizing the service delivery flow. With +50,000 users world-wide, companies such as IBM, ABInBev and Capgemini trust Pipefy. Learn more about Pipefy Onboard and support all of your customers in a single place with Pipefy, the work management platform for Customer Success teams. Learn more about Pipefy
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer loyalty + create advocates by getting them to recommend you to all their friends via online reviews. Like referrals only 1000x better. See who your biggest fans are + identify and nurture opportunities for repeat business & upsells. No contracts, 14-day free trial, then just $75/month. ----> Learn more at get.nicejob.co <---- Learn more about NiceJob ----> The easiest way to increase customer loyalty + create advocates. Identify & nurture repeat sales opportunities. Try it free! Learn more about NiceJob
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device. Learn more about Acquire Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice. Learn more about Acquire
Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox. Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place. Learn more about Trengo Provides an inbox for companies to communicate efficient with their clients via different communication channels in one central place. Learn more about Trengo
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Agile CRM Customer Success Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard. Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.
UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver an exceptional experience to your customers. Visualize your customer journeys, create personas, analyze touchpoints in multi-channel interactions and invite collaborators to map together and share journeys online! An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
Userpilot helps product, UX and customer success teams increase user adoption through behavior driven product experiences. Build beautiful, personalized and highly customizable experiences on top of your product to pave the way to Aha!. Quickly improve onboarding for new signups, trigger interactive tips when it's relevant and help users understand the value, all without writing any code. Userpilot also helps you Increase user retention, and stimulate feature discovery as your product evolves. Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free.
Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Liveoak seamlessly combines modern conferencing, forms collaboration, e-Signature and efficient data/I.D. capture combined with bank-grade security and a complete System-of-Audit. Our mission is to create an engagement platform that allows large companies to do business in a virtual context. Liveoak Technologies. We get virtual business done.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics. Leading cloud contact center solution designed to help enterprises improve CX for customers and employees.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations. The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
The Value Management Office (VMO) from Ecosystems has a primary goal: to empower sales and marketing professionals to convey the unique benefits and value of their products and services to customers, with quantified insight, research, and analysis. Our software platform promotes interactive conversations for improving the performance of your marketing, sales, and customer success teams. The Value Management Office (VMO) empowers sales and marketing professionals to convey the unique value of their products and services.
Customer Success software designed to help your business grow and keep your customers satisfied. Channels makes it easy to connect no matter where your customers are from, with phone numbers from more than 60 countries. Thanks to customizable IVR you can connect customers to the right agent and forget about redirects or putting callers on hold. Plus, Channels comes with useful features such as Toll-Free numbers, Call recordings, Live-Listening, and a Mobile App for maximum flexibility! Customer Success Software designed for Customer Service teams, Online Businesses, and eCommerce stores.
Give your customers the experience they deserve with interactive online training programs. Guide your customers with learner paths and recommended content and take them down the path to success. With the Thought Industries learning platform, you're able to build unique client training experiences for each client and distribute training materials at scale. Offer moment-of-need learning by embedding your training into your software to provide help where your clients most need it. The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data-driven insights and deploy actions that drive business outcomes for your clients. B2B SaaS companies use Gainsight's Customer Success Platform to discover actionable insights that increase customer retention, reduce c
Froged helps you improve your Customer Success and Support processes. Our tool has been designed to nurture your customers throughout their entire lifecycle. With Froged you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages. Improve your Customer Success and Customer Support and nurture your clients throughout their entire lifecycle.
The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices. Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services
For founders and executives of recurring revenue businesses who value absolutely accurate metrics, ProfitWell provides industry standard subscription financial metrics for free that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is a free turnkey solution that powers financial reporting for over five thousand SaaS and subscription companies.
Get your customers onboard faster. Easily and automatically spin up repeatable projects when your Salesforce Opportunity is Won. Your project outline is automatically created from templates mapped to Opportunity type, or the products on your Opportunity. Adjust the plan in the rich drag-and-drop Gantt view. Set a baseline to track progress against a commitment. Then share the plan with the customer. Taskfeed is built and runs on the Salesforce platform. Cloud-based customer on boarding solution that assists firms with customer segmentation, task scheduling and customized reporting.
Planhat is a Customer Success Platform focused on making Customer Success simple. Planhat is beautiful and easy to use. It brings all your customer data together in one place, helping you understand user behaviour, create best practice workflows & automate time-sapping tasks. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality & features you would expect in a modern CS Platform. The difference is in the design, usability & speed to implement. Planhat is a Customer Success Platform focused on making Customer Success simple.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Totango is a customer success platform that drives action and focus for teams and predictable results for management.
Skilljar is the leading training platform purpose-built for external education. Our enterprise-grade platform gives you all the tools you need to onboard, engage, and retain customers at scale. Skilljar enables your Customer Success teams by helping you scale your training program and proactively educate customers and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.
Customer Success - powered by being in the know. Next level visibility on customer activity spanning your organisation's people, processes and systems. Easily see the whole picture and act on what matters most. View a timeline of all customer activity right in your Outlook inbox. Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more. AppsForOps Timeline is a game changing Customer Success software platform.
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information.
ClientSuccess is a customer success software platform that helps SaaS executives and their customer success teams retain and grow their existing customer base. ClientSuccess was awarded the SIIA CODiE Award for "Best Customer Success Management Solution" as well as being selected to the Red Herring Top 100. ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base.
Follow the health of your customers in real time to increase conversion rate and reduce churn. Salesmachine manages your customer lifecycle with alerts, notifications for your team and emails sequences to follow onboarding - trial - upsell - churn risk. Salesmachine monitors your customer health and activity so you can focus on the right customers at the right time.
Capacity is a secure, AI-native support automation platform to help you and your team save time and work smarter. With the help of state-of-the-art AI, companies such as USA Mortgage, Newell Brands, Penguin Random House, and many more are turning to Capacity for their knowledge base, helpdesk and workflow automation needs. Thousands of employees at organizations large and small use Capacity to help do their best work. See what Capacity can do for you, your customers, and your team today! Capacity is a secure, AI-native support automation platform to help you and your team save time and work smarter.
The CustomerGauge Account Experience (AX) platform enables B2B companies to monitor account engagement, collect feedback through surveys, segment real-time results, and map feedback to changes in revenue & customer metrics (e.g. NPS). Through native integrations, CustomerGauge users can monitor engagement trends across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more. CustomerGauge enables B2B companies to collect customer feedback & monitor behavioral trends to retain accounts and increase revenue.
SalesDirector.ai is the revenue intelligence platform that links people, activity, and engagement across the buying journey and gives leaders the complete revenue picture of their business. It captures all sales, marketing & customer success activity to drive actionable revenue insights needed to make the right budget decisions through all phases of the customer life-cycle. AI-based Revenue Intelligence Platform (Sales Forecasting, Pipeline Management, Deal Inspection & Sales Coaching) for Enterprise Teams
Freshsuccess is a complete Customer Success Management platform that's easy to use. Prevent churn, increase account expansion, and strengthen customer relationships. With a powerful data platform and delightful user experience, Freshsuccess enables Customer Success professionals to understand customer health, proactively address risks, and streamline customer workflows and reporting. Freshsuccess is Customer Success Management software that helps B2B companies prevent churn, increase account expansion, and deepen cus
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows. Available in SaaS and Private Cloud versions. Trial sign-ups & promotional pricing currently ON! Use SmartKarrot to effectively reduce churn, cause up-sell, increase account expansion, and manage more customers with ease.
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. The Most Powerful Customer Success Software.
Boost customer success & support without breaking. Help your most valuable and freemium customers alike, with a scalable self-service platform by inSided. Leverage an online community for better answers, use contextual widgets to get the right content to customers at the right time, and build a knowledge base that is never out of date. Increase retention, product adoption, engagement and customer experience while reducing overall costs & effort from your CSM¿s. Integrations. Scaling B2B Software customer success & support by turning your support area into a self-service experience.
AppFollow drives a holistic approach to app management that helps to unlock new business opportunities and gives marketing and support teams viable tools to get insights and drive customer engagement. Covering all key areas, such as real-time data performance monitoring, following competitors and benchmarks, keywords optimization, AppFollow provides reviews management, enables help desk integrations, and enhances teamwork. ASO platform that helps users identify keywords, store data, manage revenue flows, generate reports, and more in real-time.
CXM is a mid-market CRM+ platform that utilizes Adaptive Data Technology to provide a unified customer vision combined with the best-of-breed workflow automation and real-time visibility. The simplicity of CXM ensures that you spend more time doing what you do best, without sacrificing time or giving up control. CXM is the most flexible CRM systems on the market and gives you unlimited freedom in providing a tailored experience across all business functions. Available as SaaS or On-Premise. Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors
Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology. VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.
Simplemnt lets you consolidate your onboarding experience into one place and collaborate with your customers using a smart, multi-step form white-labeled to your brand voice. Multi-step form to share content and collaborate with customers during the customer onboarding process
Kilterly is designed to reduce churn and optimize customer success management with easy-to-use tools that provide data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, maximizing customer satisfaction, and enhancing revenue. Kilterly simplifies customer success efforts through data-driven insight, alerts, and automated proactive communication tools.
UserIQ helps businesses realize the full value of customer success by equipping teams with the product analytics, customer insights, and user engagement tools needed to fight churn, grow their accounts, and align the entire business around users needs. Centered on customer success.
We help you see what your users are saying. Use visual product feedback to improve user experience and keep users coming back. When a user gets frustrated with an app or product, they usually just leave and dont come back. Vocally helps you avoid losing users by giving you visual feedback on how your users interact with your product. How does Vocally work? Embed the Vocally Widget in your app. Integrate your tools. Review product feedback. Make data-driven product improvements. Use visual product feedback to improve user experience and keep users coming back.
Key account management platform that provides organizational mapping, collaboration with team members, custom playbooks and templates for your customer success. Customer success software that provides organizational mapping, collaboration with team members, custom playbooks and templates.
An event driven customer lifecycle management platform which is designed to be an enterprise wide information backbone for automobile dealerships. CLM comes with integrated IP / PSTN telephony capabilities to setup a complete contact center for your dealership, either in a centralized location or distributed across your outlets. CLM as a platform has been proven to be a business enabler and not a cost of doing business. It will deliver RoI in terms of savings & increased conversions. An event driven customer lifecycle management platform for automobile dealerships.
Akita connects to 100+ of the leading SaaS tools building one unified view of your customer data. Ensure no customers fall through the cracks with Akita's customizable health scoring system. Define tasks and targets for each step of the customer journey. Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad). Slack notifications and a two-way Salesforce sync keep the entire organization in the loop. Customer success management platform that enables businesses to reduce churn and increase revenue from the existing customer base.
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience. CRM suite that helps businesses connect with clients across web, phone, emails, chats, and more to enhance customer engagement.
Hub, Glia's all-in-one, digital customer service platform, enables companies to engage in highly-contextual sales and support conversations with online visitors in real-time. Hub allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one secure and scalable unified desktop. Even stimulate new digital engagements with dedicated phone number support and proactive outbound SMS for alerts or promotions. Customer service solution that enables agents to manage live chats, voice communications, videos, & cobrowsing on a unified dashboard.
NGDATA offers an Intelligent Engagement Platform that builds sophisticated customer data profiles to create truly personalized customer experiences with in-built real-time interaction management. More than just a CDP, NGDATA is focused on engagement-based outcomes, that provide their clients with the best results. More than just a CDP, NGDATA focuses on engagement-based outcomes, that provide clients with the best results.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty. Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
SnapCall replaces all the phone numbers of your website and app with smart calls buttons. It's a smarter way to handle your phone support, focusing it on high value clients and conversations only. SnapCall reduces your phone requests by filtering inbound calls according to specificcriteria, allowing you to get pre-qualified calls full withdataabout the customer and its journey. Reduce your inbound calls by focusing only on high value clients and conversations. Web calls with data.
Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting.
Userlist helps SaaS founders automate their customer success touchpoints, and reduce their team's manual workload. Offer help, check-ins, reviews, and much more with automated behavior-based campaigns. Choose the right channel (email or in-app messages) to deliver the right message at the right time. Automate customer success touchpoints for your SaaS. Send targeted behavior-based email campaigns throughout the customer lifecycle.
Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it. Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it.
Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. We help you easily identify and act on the biggest opportunities to increase team productivity, make customers happier, and help your business grow. Improving the customer experience and turning support into a revenue-generating channel for B2C companies.
An Actionable Customer Success Platform for B2B SaaS businesses, CustomerSuccessBox enables every Customer Success Manager to manage hundreds of accounts while growing a multi million dollar portfolio. We want to lower the cost of extending success programs. Thereby enabling customers even with lower ARPA or ACV to enjoy the benefits of a success program. Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more.
Lymbyc enables organizations to undertake data discovery and predictive insight generation through a proprietary NLP based querying language that harnesses Artificial Intelligence, thus helping them to take strategic decisions in real-time across enterprise and consumer spaces. It helps improve decision-making in organizations by curating embedded intelligence across all data sources, while tackling enormous amounts of data, organizational silos and information complexity World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time
A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes. A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes.
Croosing is solving a pain as old as the Internet: Controlling the funnel within your own digital assets. Introducing the ground-breaking SUPERLINK technology for autonomous browsing, Croosing enable website owners to design, automate and execute the best scenarios for their clients across their website, from entry point to the destination goal. Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website.
Vitally allows customer-centric teams to provide the best possible customer experience. We provide your team with 360 customer profiles, insanely flexible health scoring & reporting, and best-in-class automation - wrapped in a beautiful UI every team member will love using. With access to enriched customer data, proactive alerting of at-risk & upsell accounts, and automated engagement with in-need customers, Vitally helps 10x the impact of every team member & eliminate churn. Provide your customers with the best possible customer experience
A suite of CRM solutions designed to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company. CRM solutions built to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.
Weav combats churn uniquely in multiple ways, rather than just from one angle. It's 100% automated and provides the tools you need to fight churn on the fly. Weav helps customers stay with in-app detours to prevent cancels, predicting when they cancel, recover failed payments and more. It's important to understand churn is a symptom of something bigger. The faster you understand why your customers cancel, the sooner you can get to fixing it. Stop trying to fix the sink when the well. Keep the customers you've earned. With our automated features, Weav offers detours to prevent cancels, recovers payments & more.
D1 enables enterprise digital transformation through better engagement journeys when sending omnichannel communications to customers through the cloud. The platform works as a messages aggregator and an orchestration software that not only optimizes costs but also improves customer experience in the process. Customer experience management solution that helps businesses communicate with clients on multiple channels and generate insights.
Account recovery at scale, pre & post churning. Recover accounts through automatic flows and actions when they start their exit funnel. Account recovery at scale, pre & post churning. Recover accounts through automatic flows and actions when they start their exit funnel.
ProsperStack is the drop-in cancellation form that reduces churn and helps you understand why subscribers leave, so you can make informed product, pricing and remarketing decisions. The hosted cancellation form that reduces churn and helps you make better product, pricing and re-marketing decisions.
Rescue Live Guide, our new co-browsing software solution lets you see what your customers see on any website. Rescue Live Guide gives customer-facing agents instant and secure access to collaboratively view and interact with a customers web browser. Help the customer navigate any website and access the information they need in a frictionless, secure experience. Rescue Live Guide, our new co-browsing software solution lets you see what your customers see on any website.