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Customer Success Software
Customer Success software allows companies to monitor customer activity and happiness to understand their customers’ needs and ensure they achieve their desired outcomes while using a product or service. It also helps companies manage client relationships and provide the necessary support to boost customer satisfaction and retention. For example, customer success managers can use customer success tools to engage with customers via live chat or a ticketing system and be notified of their overall account health via alerts. They can also track and report on feedback to ensure top customer service is provided throughout the customer journey. Some customer success platforms offer call-based and self-service support, such as bots and knowledge bases to meet customer needs. Find the best customer success software for UK businesses. Read more Read less
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ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.
Learn more about ChurnZero
ChurnZero is your platform and partner for Customer Success. We help your subscription business improve efficiency, increase revenue, and deliver better customer experiences to succeed at scale. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers, Customer Success AI™ and more. We’re also your team’s trusted partner, consultant, and coach, dedicated to helping you focus on the work that matters most.
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer success software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
OnRamp is dynamic customer onboarding software that helps you turn any high-touch customer process into a simple, guided experience.
Learn more about OnRamp
OnRamp is dynamic customer onboarding software that helps you turn any high-touch customer process into a simple, guided experience.
- Reduce effort for customers to complete action items on their own.
- Cut manual steps for your team and open up time for high-impact work.
- Cut time-to-value in half and scale without growing headcount.
With OnRamp, customer onboarding and implementation managers can actually do more with less and deliver white-glove onboarding and enablement at scale.
Learn more about OnRamp
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time.
Learn more about Lumoa
Lumoa is the first CX platform to offer GPT.
In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources.
Now, every employee can ask questions and receive real-time answers based on the voice of the customer.
Lumoa helps make timely decisions to increase KPIs up to three times.
Learn more about Lumoa
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well.
Learn more about Custify
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
Learn more about HubSpot Service Hub
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy.
Learn more about HubSpot Service Hub
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Start for Free with LiveAgent and create amazing customer experiences with the ultimate customer success solution for all businesses.
Learn more about LiveAgent
LiveAgent is a cloud-based Customer Success Software with over 200+ compatible integrations.
Improve customer experience, boost customer satisfaction, and drive growth with LiveAgent's powerful features like social media integration, unlimited ticket history, live chat tools, community forums, and more. LiveAgent helps build customer loyalty to 150M end-users worldwide.
Start with a 1 month free trial, no credit card required.
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
As the #1 rated CRM by QuickBooks users, Method:CRM streamlines your business from lead to repeat and everything in between.
Learn more about Method CRM
A QuickBooks CRM platform, Method seamlessly syncs with your QuickBooks data, offering a shared source of truth across your organization. With Method:CRM, a fully customizable solution, you can manage leads, automate workflows and serve your customers better with self-serve portals all within a single tool. The #1 rated CRM by QuickBooks users, Method:CRM empowers thousands of small and mid-sized businesses to scale operations, increase sales and improve their bottom line.
Learn more about Method CRM
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
AI-powered product adoption platform for web-based apps. Create beautiful user onboarding experiences to improve adoption & retention.
Learn more about Product Fruits
Product Fruits is a no-code product adoption platform designed for web-based apps. It helps you onboard new users and teach existing ones new features.
Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base.
Leverage our AI-powered functionality to automatically generate product tours and announcements that truly work.
With Product Fruits, our customers achieve higher conversions, lower churn and fewer support tickets.
Learn more about Product Fruits
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Customer success management platform that enables businesses to reduce churn and increase revenue from the existing customer base.
Learn more about Akita
Akita connects to 100+ of the leading SaaS tools building one unified view of your customer data. Ensure no customers fall through the cracks with Akita's customizable health scoring system. Define tasks and targets for each step of the customer journey. Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad). Slack notifications and a two-way Salesforce sync keep the entire organization in the loop.
Learn more about Akita
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Zendesk Support is the leading help desk software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Over 1,300 L&D teams around the world partner with LearnUpon LMS to execute their learning strategy and hit their learning goals.
Learn more about LearnUpon
At LearnUpon we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses.
Every day, L&D teams around the world choose LearnUpon’s intuitive, feature-rich and deeply integrate-able platform to deliver a connected learning experience to millions of learners across their employees, customers and partners. Plans start at £15,000 GBP.
Learn more about LearnUpon
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Bitrix24 is a free customer success and customer relationship management platform used by 12 million businesses worldwide.
Bitrix24 is #1 free customer success and customer relationship management platform used by 12 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages.
Learn more about Bitrix24
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay's customer success software makes it easy to solve customer problems and helps agents become more productive, managers become more impactful, and customers become more empowered. - all from one easy to use platform.
Learn more about EngageBay CRM
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Customer Success Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.
Learn more about Agile CRM
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
monday CRM enables revenue teams to improve efficiency at every stage of the customer journey.
monday CRM enables revenue teams to improve efficiency at every stage of the customer
journey.
The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time.
With all customer information centralized in one place, powerful integrations, and custom dashboards and permissions, revenue leaders can enjoy more visibility and control than ever before.
To amplify impact, the CRM is part of a larger monday product suite, including work management and more, enabling organizations to manage processes beyond their sales, in one single platform.
Learn more about monday CRM
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Improve customer satisfaction and CSAT scores by standardizing and automating your CS workflows with Pipefy.
Pipefy is the platform that offers everything you need to help your customers achieve success.
Automate and integrate your Customer Service processes with an easy-to-deploy, no-code app, so your team can work on strengthening their relationship with customers.
Follow the steps of customer-centric companies around the globe. Improve speed, deliver higher-quality services, and save time to focus on what really matters with Pipefy. Try Pipefy for free.
Learn more about Pipefy
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Discover how 8,500+ businesses use Front to delight their customers, engage their teams, and build stronger businesses.
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Learn more about Front
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
The easiest-to-use sales engagement platform, helping revenue teams move away from spray and pray prospecting with AI. Now on Outlook.
Mixmax is the easiest-to-use sales engagement platform. It empowers revenue teams to move away from "spray and pray" prospecting with AI-powered next steps on who to contact, when to contact them, how to get in touch, and what message to convey.
Mixmax helps reps engage hard-to-reach buyers with personalized, multi-channel sequences, email tracking and templates, calendaring, and engaging email enhancements like polls and surveys. They save time by working from their inbox instead of switching tabs, and automating repetitive tasks like Salesforce updates.
Mixmax has an intuitive interface that reps love, helping them get up and running quickly. Without a duplicate or "shadow" CRM, implementation takes days, not months.
Find out why 90,000+ active users love Mixmax today! Now available on Outlook.
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Website optimization tools used by 450,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required.
Learn more about Lucky Orange
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Starter Suite enables you to quickly organize lead data, customize email templates and more — all in one CRM suite.
Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is the fastest, easiest way to get started with a complete CRM. Pro Suite takes Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality.
Learn more about Salesforce Starter
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers.
NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers and sharing this across multiple platforms. You can get your customers to leave you a review or give you a referral. Engage with your customers at each point of their journey to ensure maximum customer satisfaction. No contracts, 14-day free trial, then just $75/month.
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings.
Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings.
Learn more about Zight (formerly CloudApp)
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
Cloud-based, scalable service management software for internal- and external-facing support teams.
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
Learn more about Vivantio
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Features
- Customer Engagement
- Reporting/Analytics
- Usage Tracking/Analytics
- Onboarding
