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AI/machine learning for Text Data and Contact Center Optimization. Dramatically improve outcomes and lower costs in days with the most powerful self-updating analytics and automation. CSat improved by up to 20%, FCR Improved by 50%, AHT reduced by 35% and Customer Churn reduced by 18% Complex concept analysis extracts the most granular, actionable insight possible from your text data, guaranteeing immediate effective change. Go beyond sentiment analysis. Learn more about PrediCX Bespoke machine learning models, created in just hours by non data scientists. Complex concept analysis for more automated insight. Learn more about PrediCX
#1 Web Scraping Software and Service. Trusted by 1/3 of the Fortune 500 & five star rated customer support. Mozenda Provides: 1) Cloud-hosted software 2) On-premise software 3) Data Services Over 15 years of experience, Mozenda enables you to automate web data extraction from any website. Learn more about Mozenda #1 Web Scraping Software and Service, we turn millions of web pages into data. Trusted by 1/3 of the Fortune 500. Learn more about Mozenda
Web-based collaborative text analytics system that allows academics, companies, and governments to schedule fetches from Twitter, import from SurveyMonkey, email, or a spreadsheet, to search, filter, cluster, human-code and machine-classify text. Texifter's CoderRank patent focuses on algorithmic techniques analogous to Google's PageRank for web search, but tailored to improve large scale, collaborative text analytics through enhanced machine-learning and the gamification of crowd source coding. Learn more about DiscoverText Web-based collaborative text analytics for academics, companies, and governments to search, filter, cluster, code and classify text. Learn more about DiscoverText
Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more. Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more.
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value.
Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard.
Centralpiont by Oxcyon empowers you to set up scheduled routines to scan, index, and apply new classifications, keywords, metadata to any information (Strucutred (Oracle, SQL, JSON, XML) and MORE IMPORTANT UNSTRUCTURED (Data from file folders like PDF, Word, XLS, PPT). Centralpoint will mine each record against your metadata and rules, and apply! Schedule, Scan, Index and Apply metadata and keywords to data, pdf, word, based on the contents of each (against your rules)!
APL's text analysis system providing companies with entity extraction, sentiment and emotion analysis, keyword extraction, and other. APL's text analysis system providing companies with entity extraction, sentiment and emotion analysis, keyword extraction, and other.
Cx MOMENTS is used by Customer Support Managers to automatically find and trend customer issues in their helpdesk customer support tickets. Cx MOMENTS connects to Zendesk, Freshdesk, Salesforce and Intercom, and detects the topics and problems that regularly crop up in customer support conversations. Our Natural Language Processing and AI help you gain valuable insights from all support tickets in your helpdesk. Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks.
VT Readability / VT Insights make content more readable and engaging. Clear communication drives better customer engagement, improved user experience, reduced call center costs and stronger compliance. VT Readability is a one-click plain language solution for content writers. It supports teams across the organization (marketing, legal, HR, operations, product management) by scoring and clarifying their message. VisibleThread Readability is a one-click plain language analysis tool that improves the clarity and quality of your content.
WordStat is a software that helps people analyze very large amounts of written documents. eg.customer surveys, political speeches, academic papers, emails or twitter feeds. The software helps people find common topics, themes and hidden meanings in unstructured text data. A hotel chain may have 100,000 customer comments about their rooms, food service or outdoor facilities. The software helps search those responses and generate common themes or topics to target where they need to improve. Text mining tool for fast extraction of themes and trends. State-of-the-art qualitative content analysis.
Turn your existing NPS and CSAT data into actionable insights using AI-powered thematic analysis. We analyze survey responses, reviews, support tickets and other sources of feedback to show you the drivers for customer satisfaction and loyalty, product usage and buying behaviors. - We uncover insights that help you build a better customer experience - Understand each departments impact on customers - Identify what matters to customer segments Turn your existing feedback into actionable insights using AI-powered thematic analysis.
Text analyzing solution that enables companies to find frequent phrases or words and count number of words or characters. Text analyzing solution that enables companies to find frequent phrases or words and count number of words or characters.
MonkeyLearn is an AI platform that allows you analyze text with Machine Learning to automate business workflows and save hours of manual data processing. Customers like Clearbit, Segment and Drift use MonkeyLearn to classify and extract actionable data from raw texts like emails, chats, web pages, documents, tweets and more! MonkeyLearn can be easily integrated via integrations like Google Sheets, Zapier, Zendesk or Rapidminer (no coding required) or via our beautiful API and SDKs. AI platform to analyze text with Machine Learning and turn emails, tweets, surveys or any text into actionable data.
PaloPro is a powerful tool for monitoring and analysing all Web and Social Media, collecting in real time mentions published on websites, forums, blogs, Twitter, Facebook, Instagram, YouTube. Utilising state-of-the-art AI and Machine Learning algorithms, PaloPro achieves up to 90% accuracy in Sentiment Analysis, delivering accurate analytics & alerts in real time, helping brands manage their online reputation, evaluate their communications strategy and deal with crisis on the ever-moving web. The most effective Web & Social Listening tool. Search and analyse all reviews, comments, opinions on Web & Social Media in real time.
Text mining system that contains automatic boolean rule generation, term profiling, document theme discovery, and text importing. Text mining system that contains automatic boolean rule generation, term profiling, document theme discovery, and text importing.
EFC is a real-time and automatic service that extracts the topics of discussion and the sentiment for each mention of a topic using Natural Language Processing and Artificial Intelligence. EFC is easy to take into use and operate, requiring no special knowledge from the customer in the areas of linguistics or statistical analysis. EFC runs in the cloud (Amazon Web Services) within the EU (in Ireland). Cloud-based feedback analysis tool that assists enterprises with customer analytics, product management and employee experience.
Advize integrates Voice of the Customer data from across the customer journey to deliver actionable insights and automate personalized next best actions that drive revenue, reduce churn and improve customer satisfaction. Connect siloed voice of the customer feedback and get AI-powered insights into what your customers care about.
uCrawler automatically extracts data from news websites and Telegram channels in any language without coding. You can retrieve output data using the API, XML, RSS or direct export to your SQL or ElasticSearch databases. uCrawler lets you collect news articles from any source, in any language without coding.
Conversus.AI is the first machine learning as a service platform specifically for text analysis of social and voice of customer data. The platform allows even non data scientists to rapidly build, validate and deploy high performance text models for language data for a variety of uses including accuracy improvement for social listening, brand tracking, customer care and experience. Users can also choose from large library of prebuilt industry models. Deploy immediately to key SLPs. Separate signals from noise and accelerate insight through powerful natural language understanding as service platform for social text
We offer SaaS software solutions to analyse large volumes of textual data so that our clients can extract relevant information in real time from the web, social media, emails, satisfaction surveys and more. We aggregate all your information onto a multi-source, multi-lingual & multi-topic software solution. Proxem Software offers the best in user-friendly text mining tools in the field of Human Resources, Customer Knowledge and Market Intelligence. Pioneer in the semantic analysis of textual Big Data.Turn words into actionable insights
Clarabridge text analytics are the cornerstone of our CEM solution, allowing for highly accurate interpretation of the customer voice. We turn unstructured text into structured data and pair it with demographic and behavior data for immediate front line response and driving business strategy. Clarabridge text analytics is best in class solution for voice of the customer programs.
Lexalytics transforms global conversations into meaningful and actionable insights. Every day, our leading on-premise Salience and SaaS Semantria text analysis technology platforms process billions of pieces of unstructured data, translating thoughts and feelings into profitable decisions for our customers. We support 22 languages, and features include sentiment, named entities, themes, categorization, boolean queries, summarization, taxonomies, POS tagging, intentions and more. Language processing platform that supports 22 languages and a Twitter-mode. Includes sentiment, categorization, and entity extraction.
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge. Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
Provides services for automatic extraction of insights from unstructured information sources, including social media posts. Provides services for automatic extraction of insights from unstructured information sources, including social media posts.
Kapiche empowers you to quickly understand what your customers think about your company, in their own words, from your NPS, CSAT, customer survey and product review data. Find actionable insights using proven Text Analytics technology: -Unbiased and transparent -No setup required, no built-in models. Actionable insight automatically identified using your own customer data. Get true visibility of customer opinion. -Deep insights, easy reporting -Compare customer opinion across segments A self service text analytics tool requiring no machine training. Just upload your data and get actionable insights in seconds.
Insights-driven tool that assists businesses to achieve structured data through accurate financial analysis and language processing. Insights-driven tool that assists businesses to achieve structured data through accurate financial analysis, and language processing.
Intelligently captures data from both email and paper documents using AI and capture automation to search, interpret, validate, and extrapolate semantic meaning from invoices, sales and purchase orders and shipping receipts. Intuitively performs field mapping and data collection. Gets high marks for ease of use and an intuitive interface - Minimal I.T. involvement - Integrates seamlessly with your ERP - It's next generation OCR! Intuitively captures data from both email and paper invoices using AI and capture automation. Seamless integration with your ERP.
Link discovery solution that automates text processing, context analysis, link generation and updating for all your business documents. Link discovery solution that automates text processing, context analysis, link generation and updating for all your business documents.
The best text analytics. Ever. In any language. We analyze your customer feedback data to find out what you should fix and what you should keep doing in 46 languages. Its AI-driven analysis for everyone. its fast, easy to use, and it will make your customers happier! AI text analytics tool that gives you instant operational insights.
Bring to light what your customers and employees are saying by analyzing survey responses, contact center transcripts, chats, product reviews, or news articles in minutes, not months. Luminoso analyzes your unstructured text data at scale to discover, interpret, and act on what matters most to the people you serve. Supported by unparalleled natural language capabilities, Luminoso has a common-sense understanding of the world and how humans communicate natively in 15 different languages. Automatically discover the business-changing answers hiding in your text-based feedback, in time for you to act on them.