---
description: Compare the best Customer Engagement Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Engagement Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)

# Customer Engagement Software

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> Customer Engagement software helps organisations track, manage, and optimise the customer journey across multiple touchpoints to deliver a more personalised experience. Customer engagement tools enable businesses to effectively communicate with their customers via various digital channels such as email, web chat, SMS, social media, and search engines. Companies can use customer engagement platforms to better target their audience by applying advanced customer segmentation features like demographics, location, and behaviour, helping to reach the right customers at the right time. Customer engagement software typically includes digital and mobile engagement tools, live chat, gamification options, personalised web content, and dynamic forms. Related tools include Customer Relationship Management software, Customer Loyalty Software, Customer Satisfaction software, Gamification software, and Blog software. Compare product reviews and features to help find the best Customer Engagement software for your business in the UK.

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2213 reviews) — Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6982 reviews) — Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution.
3. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.7/5 (30 reviews) — Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace.
4. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4083 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
5. [Zoho CRM Plus](https://www.capterra.co.uk/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
6. [Sinch Engage](https://www.capterra.co.uk/software/187336/sinch-engage) — 4.4/5 (44 reviews) — All-in-one messaging platform to engage customers on mobile channels they love. CRM-integrated, 100% secure \& compliant, 24/7 support.
7. [Xtremepush](https://www.capterra.co.uk/software/151231/xtremepush) — 4.5/5 (55 reviews) — Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers.
8. [White Label Loyalty](https://www.capterra.co.uk/software/212226/white-label-loyalty-platform) — 4.8/5 (16 reviews) — Engage customers with personalised rewards, gamification, and automated campaigns - and see a 66% uplift in engagement.
9. [Quizell](https://www.capterra.co.uk/software/1014615/quizell) — 5.0/5 (20 reviews) — Create interactive quizzes, forms \& funnels to boost leads, sales, and engagement — no code needed.
10. [Customer.io](https://www.capterra.co.uk/software/174023/customer-io) — 4.7/5 (87 reviews) — Customer.io is software that helps businesses create personalized experiences across channels using first-party data.
11. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3460 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
12. [Userflow](https://www.capterra.co.uk/software/219928/userflow) — 4.8/5 (14 reviews) — AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention.
13. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24146 reviews) — Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
14. [Viber](https://www.capterra.co.uk/software/180348/viber) — 4.4/5 (4060 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
15. [Hootsuite](https://www.capterra.co.uk/software/121701/hootsuite) — 4.4/5 (3799 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
16. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3056 reviews) — Engage with your customers and close deals in half the time with Pipedrive's smart CRM software\! Try it free and see for yourself.
17. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1786 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
18. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1727 reviews) — Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
19. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
20. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1134 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
21. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (971 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
22. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
23. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — AI-driven, all-in-one Customer Engagement Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
24. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (825 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
25. [SendGrid](https://www.capterra.co.uk/software/1004681/sendgrid) — 4.2/5 (753 reviews) — SendGrid is a cloud-based email API, delivery and marketing platform that helps businesses manage email communication needs.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.co.uk/directory/10031/customer-loyalty/software)
- [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Yours doesn’t have to.\n\nIt starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place.\n\nWith Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Threads, X (Twitter), Facebook, LinkedIn, Pinterest, and YouTube), manage organic and paid social content together, easily keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. \n\nAs the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, customer care, and social commerce. Push your results further and get more from social with Hootsuite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.capterra.co.uk/software/121701/hootsuite","@type":"ListItem"},{"name":"Pipedrive","position":16,"description":"Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.co.uk/software/132666/pipedrive","@type":"ListItem"},{"name":"LiveAgent","position":17,"description":"LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. \n\nGet started today with a free 1 month trial and discover why so many businesses use LiveAgent!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":18,"description":"LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"Text Request","position":19,"description":"Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive texts without losing voice capabilities.\nOur business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want.\nOur founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.capterra.co.uk/software/167015/text-request","@type":"ListItem"},{"name":"Intercom","position":20,"description":"Intercom is an AI-powered customer service platform that combines Fin, an AI agent, with a helpdesk to support customer interactions. Fin resolves complex queries across channels and continuously learns from company knowledge and policies. The platform features a patented AI architecture designed for accuracy and reliability.\n\nThe Intercom Helpdesk includes AI tools such as Copilot, which provides guidance, troubleshooting, and translation capabilities. The interface and workflows support collaboration and issue resolution for human agents.\n\nIntercom operates as an integrated platform where AI and human support systems function together. Fin learns from agent responses, and agents use AI tools to enhance their work. The platform serves as a self-improving system that adapts over time to support customer service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.co.uk/software/134347/intercom","@type":"ListItem"},{"name":"Typeform","position":21,"description":"Customer satisfaction surveys in Typeform help you understand how people really feel by combining quantitative scores with deeper, open-ended insights. You can spot trends quickly with real-time analytics and AI-powered insights that surface the themes, pain points, and opportunities hiding in your data. \n\nKeep your team aligned by sharing a live results page or sending automated notifications whenever new feedback comes in. And once you’ve collected responses, you can trigger follow-ups or improvements right from Typeform, turning raw feedback into clear next steps for your team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.capterra.co.uk/software/137289/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":22,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":23,"description":"As a B2B SaaS customer engagement platform, TeamSupport goes beyond basic ticketing to help companies understand, engage, and retain customers at the account level—not just the user level. It centralizes every interaction, sentiment, and risk signal into a complete view of customer health, enabling teams to proactively increase adoption, reduce churn, and strengthen relationships. Its proprietary Customer Distress Index and built-in Playbooks turn customer data into structured, repeatable journeys that automate onboarding, churn prevention, and upsell motions.\n\nTeamSupport is a low-cost, AI-powered solution that ties every conversation directly to the customer account with no integrations or separate tools required. Playbooks combine automation and guided workflows to operationalize onboarding, activation, expansion, and retention while aligning support, success, and GTM teams around a shared view of customer engagement and smarter executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":24,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.uk/software/136189/salesforce","@type":"ListItem"},{"name":"SendGrid","position":25,"description":"SendGrid is a programmable email service combining API functionality for developers with marketing tools and product leaders to help optimize email communications with proprietary mail transfer agent, infrastructure and tools. Its API enables email delivery via SMTP service, email validation, deliverability insights, and dynamic templates that integrate into systems. \n\nThe marketing tools offer automation, signup forms, testing, design templates, and analytics. SendGrid ensures high deliverability rates and handles significant email volumes monthly. Developers benefit from RESTful APIs and SMTP libraries for various programming languages, while marketers can use the campaign tools. Professional services assist in optimizing email programs and resolving technical issues. SendGrid provides infrastructure to help make email an effective communication channel, offering solutions to meet diverse business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5bf507c-0f6d-4cd2-ad3a-4ea41f95ab25.jpeg","url":"https://www.capterra.co.uk/software/1004681/sendgrid","@type":"ListItem"}],"numberOfItems":25}
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