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Customer Engagement Software

Customer Engagement software helps organisations track, manage, and optimise the customer journey across multiple touchpoints to deliver a more personalised experience. Customer engagement tools enable businesses to effectively communicate with their customers via various digital channels such as email, web chat, SMS, social media, and search engines. Companies can use customer engagement platforms to better target their audience by applying advanced customer segmentation features like demographics, location, and behaviour, helping to reach the right customers at the right time. Customer engagement software typically includes digital and mobile engagement tools, live chat, gamification options, personalised web content, and dynamic forms. Related tools include Customer Relationship Management software, Customer Loyalty Software, Customer Satisfaction software, Gamification software, and Blog software. Compare product reviews and features to help find the best Customer Engagement software for your business in the UK.

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Explore the most reviewed products by our users on the Customer Engagement Software

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Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself! Learn more about Pipedrive

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences to their customers. Learn more about Iterable
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey. Leading brands like Redfin, DoorDash, Fender, Calm, and Asana choose Iterable to build customer-centric experiences at scale by delivering the right content to the right audience at the right time. Learn more about Iterable

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform. Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer. Learn more about Zoho Desk

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Freshworks Customer Service Suite, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations. Learn more about Freshworks Customer Service Suite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
United Kingdom Local product
The White Label Loyalty loyalty engine will help you deliver personalised rewards that are more likely to resonate with each segment. Learn more about White Label Loyalty
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth. Our loyalty platform's event-based architecture can help you reward any kind of customer action. This could include social media activity, referring a friend, providing feedback or any other kind of custom event. Learn more about White Label Loyalty

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Customer engagement platform that drives business results through easy omnichannel messaging. Learn more about Pushwoosh
Drive high-value conversions and loyalty with Pushwoosh’s customer engagement software! Target user segments based on data, behavior, and RFM criteria. Send automated communications tailored to each and every user of your app or website. Automate omnichannel messaging across the customer lifecycle. Track performance with real-time analytics and optimize your effectiveness. Learn more about Pushwoosh

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Offer your customers a personalized and memorable experience without building your engagement program from scratch. Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises. Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King. Learn more about Talon.One

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
United Kingdom Local product
Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more Learn more about Nudgify
Nudgify is a Social Proof & Fomo App Tool that integrates seamlessly with e-Commerce platform such as Shopify, WooCommerce and Magento. Nudges turn live data into Social Proof and Sales Pop notifications such as Recent Sales, Live Visitors, but also Google and TrustPilot Reviews. Adding real-world context to your online business helps you to build trust and increase conversions. More Than a Simple Social Proof App (cf. ProveSource, CartKit, Proof Pulse), it goes beyond Social Proof. Learn more about Nudgify

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more. Learn more about Zoho CRM Plus

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
United Kingdom Local product
Harness the power of our adaptable LoyaltyStream SaaS platform to design unique campaigns or implement enduring loyalty initiatives. Learn more about LoyaltyStream
LoyaltyStream offers the ultimate solution for B2B enterprises aiming to enhance revenue, boost customer retention, and meet customer acquisition objectives. Harness the power of our adaptable SaaS platform to design unique campaigns or implement enduring loyalty initiatives. Elevate your customer journey by tailoring your very own microsite, or tap into our robust APIs to roll out campaigns via your preferred channels. Learn more about LoyaltyStream

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Loyalty Marketing Platform that boosts your customer engagement and profits. Learn more about Comarch Loyalty Marketing Platform
Loyalty Marketing Platform that boosts your customer engagement and profits. With Comarch Loyalty Marketing Platform, you can collect customers’ data, segment members, design effective communication, run marketing campaigns, and generate insightful reports. Check out our gamification mechanics and take your customer engagement to the next level! Learn more about Comarch Loyalty Marketing Platform

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
A fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. Learn more about HelpHero
HelpHero is a fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. HelpHero makes it easy to onboard and engage users from the get-go, and improve your conversion and retention rates. Your team can build interactive and engaging content like product tours, guides and walkthroughs, onboarding checklists and hotspots in minutes – without code. Learn more about HelpHero

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Our customers achieve higher conversions, lower churn and less support tickets. Learn more about Product Fruits

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Customer.io is a customer engagement platform for creating data-driven campaigns that reach people across all messaging channels. Learn more about Customer.io
Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7500+ brands trust their messaging needs with Customer.io. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2023 Inc. 5000 list. Learn more about Customer.io

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
OneSignal is a customer engagement solution offering email, mobile & web push notifications, in-app messaging, and SMS. Learn more about OneSignal
OneSignal is the most widely used customer engagement platform, enabling you to increase retention and revenue through lightning-fast, personalized messaging, no matter the size of your company. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks, allowing you to engage your customers via their preferred channels. The platform has a fast setup time that requires minimal developer time, and empowers marketers and product teams to send messages without developer support. In addition to offering integrations, OneSignal also features an open API to allow greater flexibility. Learn more about OneSignal

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. Learn more about Desku
Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand. Learn more about Desku

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Flexible and comprehensive solution for managing employee and partner gift-giving, benefits, and analytics within your organization. Learn more about giftmate
We're here to help businesses boost sales and keep customers coming back. giftmate brings together two brands, giftmall and giftmate, offering easy-to-use tools for gifting and sales motivation across Europe with 12 years of expertise. At giftmate, we specialize in software that helps businesses increase sales using incentives. Our platform makes it easy to run loyalty programs, integrate with other systems, send gift cards and track analytics. We provide dedicated support to make sure our clients get the best results. Meanwhile, giftmall is a marketplace that makes choosing gifts simple with a wide range of brands from around the world. Our gift catalog offers gift cards from more than 1500 brands in 20+ countries. Our goal is to help businesses reward employees, keep customers loyal, and strengthen partner relationships. With the help of giftmate and giftmall, businesses can easily make customers, partners, and employees happy with personalized gifts and rewards. Learn more about giftmate

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows. Learn more about Slack

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Learn more about LiveChat

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. Get started today with a free 1 month trial and discover why so many businesses use LiveAgent! Learn more about LiveAgent

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat