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Customer Engagement Software
Customer Engagement software helps organisations track, manage, and optimise the customer journey across multiple touchpoints to deliver a more personalised experience. Customer engagement tools enable businesses to effectively communicate with their customers via various digital channels such as email, web chat, SMS, social media, and search engines. Companies can use customer engagement platforms to better target their audience by applying advanced customer segmentation features like demographics, location, and behaviour, helping to reach the right customers at the right time. Customer engagement software typically includes digital and mobile engagement tools, live chat, gamification options, personalised web content, and dynamic forms. Related tools include Customer Relationship Management software, Customer Loyalty Software, Customer Satisfaction software, Gamification software, and Blog software. Compare product reviews and features to help find the best Customer Engagement software for your business in the UK. Read more Read less
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Solitics enables marketers to be brilliant, driving deeper customer engagements by using & analyzing data for real-time interaction.
Learn more about Solitics
Solitics enables the best marketers to create automated and personalized customer journeys in true real-time (1.8 seconds) across multiple channels. Marketers also get a clear analysis of campaign effectiveness and powerful insights for continuous improvement.
Solitics’ proprietary technology leverages low-code integration to connect directly to all distributed data sources on one hand and all marketing channels on the other, going live in under 30 days.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Elevate customer engagement with interactive surveys. Get high response rates and analytics offer insights for better customer loyalty.
Learn more about SurveySparrow
SurveySparrow boosts customer engagement with interactive, conversational surveys. Its dynamic design boosts response rates & captures authentic feedback. It offers robust analytics to unearth valuable customer insights for better service & product improvement. Customizable templates & multi-channel distribution make it versatile and user-friendly.
By transforming the feedback process, SurveySparrow helps businesses build stronger, more meaningful relationships with their customers.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions.
Learn more about SightMill
Great value Net Promoter Score (NPS) customer engagement software helping you collect, analyze and act on customer feedback.
Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at events. Customize surveys to fit your brand and style.
Used by companies around the world, it's easy to get setup and we can help at any stage.
Understand trends by segment or customer in real-time. Automate with links to Salesforce, Slack, Zapier, CRMs, helpdesks.
Learn more about SightMill
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences to their customers.
Learn more about Iterable
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey. Leading brands like Redfin, DoorDash, Fender, Calm, and Asana choose Iterable to build customer-centric experiences at scale by delivering the right content to the right audience at the right time.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences with Slack.
Learn more about Slack
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.
Learn more about Slack
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Zendesk Support is the leading help desk software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn.
Get started today with a free 1 month trial and discover why so many businesses use LiveAgent!
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support
Learn more about Freshworks Customer Service Suite
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
Pipedrive
4.5
(2,922)
Local product
Local product
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself.
Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Customer engagement platform that drives business results through easy omnichannel messaging.
Learn more about Pushwoosh
Drive high-value conversions and loyalty with Pushwoosh’s customer engagement software! Target user segments based on data, behavior, and RFM criteria. Send automated communications tailored to each and every user of your app or website. Automate omnichannel messaging across the customer lifecycle. Track performance with real-time analytics and optimize your effectiveness.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
White Label Loyalty
4.7
(10)
Local product
Local product
The White Label Loyalty loyalty engine will help you deliver personalised rewards that are more likely to resonate with each segment.
Learn more about White Label Loyalty
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth.
Our loyalty platform's event-based architecture can help you reward any kind of customer action. This could include social media activity, referring a friend, providing feedback or any other kind of custom event.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Offer your customers a personalized and memorable experience without building your engagement program from scratch.
Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises.
Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Learn more about Zoho CRM
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Connect with prospects and clients through a user-friendly appointment scheduling experience and fully branded video meetings.
Learn more about Pexip Engage
Enhance your existing workflows and improve the overall customer and employee experience with advanced scheduling features and use-case-specific modules that cover the needs of the most complex organizations.
Offer your customers the meeting flexibility they deserve, from phone and video calls to meetings at your office or showroom. And in some cases, even at a location of your customer's choice.
Get real-time insights into all customer meeting-related activities.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more
Learn more about Nudgify
Nudgify is a Social Proof & Fomo App Tool that integrates seamlessly with e-Commerce platform such as Shopify, WooCommerce and Magento.
Nudges turn live data into Social Proof and Sales Pop notifications such as Recent Sales, Live Visitors, but also Google and TrustPilot Reviews. Adding real-world context to your online business helps you to build trust and increase conversions.
More Than a Simple Social Proof App (cf. ProveSource, CartKit, Proof Pulse), it goes beyond Social Proof.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention.
Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new.
Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base.
Our customers achieve higher conversions, lower churn and less support tickets.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Customer.io is a customer engagement platform for creating data-driven campaigns that reach people across all messaging channels.
Learn more about Customer.io
Customer.io is a customer engagement platform designed for creating data-driven campaigns that reach people across all messaging channels at the right time. Our suite of products includes Journeys, a messaging automation tool for all engagement needs, and Data Pipelines, a customer data platform that connects the entire tech stack. Customer.io offers a winning recipe for effective customer engagement by combining real-time data and personalized messages. Trusted by over 5,500 companies.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
nixi1: Your all-in-one multichannel communication hub. Manage Facebook, Instagram, WhatsApp chats, monitor KPIs, and increase customer satisfaction by 80% !
Learn more about nixi1
nixi1 isn't just a chat manager; it's your gateway to effortless multichannel communication. Imagine managing messages from Facebook, Instagram, WhatsApp, and more, all in one place. Thanks to our Ai-powered assistant, responses are quicker and smarter. Beyond just chat, it's about keeping tabs on your KPIs, being there for your customers round the clock, and smoothing out your marketing and business processes with our advanced AI. With our flexible SaaS plans, you're not just adopting a tool; you're increasing customer satisfaction by 80% !
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Engage more customers the personal way with interactive videos.
Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk.
Learn more about VideoAsk
Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Notificare is the Customer Engagement Platform that helps brands to (re)engage their audience to increase retention and conversions.
Learn more about Notificare
Notificare is a leading Customer Engagement Platform that helps brands to (re)engage their audience, shed light on customer behavior, and increase conversions.
One single tool, with channels App Push, Web Push, Email, SMS, and Mobile Wallet., to deliver the most engaging messages and interactions. Founded in 2012, Headquartered in Rotterdam, Netherlands. Notificare is ISO/IEC 27001:2013 certified.
Every superhero needs a sidekick.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Bettermode is an all-in-one customer community platform that unifies customer engagement tools to create meaningful experiences.
Learn more about Bettermode
Bettermode is an all-in-one customer community platform that unifies several engagement tools to streamline customer experience. It is one hub with many use cases. You can build a Q&A to provide self-service support, drive customer success with product education materials and events, and engage customers with powerful gamification tools, personalization, and omni-channel notifications.
It is popular for its unmatched level of customization, an app ecosystem, and premade community templates.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Increase Customer Engagement with data from professional survey software. Ready customer survey templates I Net Promoter Score I Closin
Learn more about Startquestion
Are you looking for Customer Engagement Survey software that allows you to integrate with your CRM and tools? Gather, analyze, and report customer feedback with a few clicks. Build customer engagement based on facts, not wonders. Startquestion is giving you free customer survey templates, advanced analyzing tools, and technical support, so you can try the best-known methods of measuring customer engagement and satisfaction (NPS, CSAT, CES, etc.).
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
The fastest way to fast user onboarding. Convert more customers and increase retention.
Learn more about Userflow
The fastest way to fast user onboarding
You want to improve user onboarding but your developers are busy. Your conversion rate suffers.
Userflow lets your whole team build customized in-app surveys, tours and checklists, without code.
Convert more customers and increase retention.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
LoyaltyStream
4.8
(4)
Local product
Local product
Harness the power of our adaptable LoyaltyStream SaaS platform to design unique campaigns or implement enduring loyalty initiatives.
Learn more about LoyaltyStream
LoyaltyStream offers the ultimate solution for B2B enterprises aiming to enhance revenue, boost customer retention, and meet customer acquisition objectives.
Harness the power of our adaptable SaaS platform to design unique campaigns or implement enduring loyalty initiatives. Elevate your customer journey by tailoring your very own microsite, or tap into our robust APIs to roll out campaigns via your preferred channels.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Staffino is an experience management platform offering a wide variety of modules for complex CX and EX management.
Learn more about Staffino
Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutting-edge online platform has evolved to compete with the world's leading CEM platforms, offering a user-friendly and visually appealing interface for collecting and managing customer and employee feedback.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
OneSignal is the market-leading customer engagement solution offering email, mobile & web push notifications, in-app messaging, and SMS
Learn more about OneSignal
OneSignal is the market-leading customer messaging and engagement solution, offering email, mobile and web push notifications, in-app messaging, and SMS. Our omnichannel platform enables one million businesses to deliver over 11 billion messages daily. Powered by superior architecture, OneSignal is designed to scale with your business and deliver messages more quickly and reliably. OneSignal offers tools such as customer journeys, A/B testing, analytics, personalization, segmentation, and more.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
Learn more about Sogolytics
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Recognition for companies with FRONTLINE and OFFICE employees. Start with a FREE account, then only pay for people who can send rewards
Recognition for companies with FRONTLINE, DESKLESS and OFFICE employees. Start with a FREE account, then only pay for people who can give recognition (unlimited recipients). No company email needed to receive recognition and recipients get to choose where to redeem from thousands of merchant locations. Web, mobile and print-out options so no one is left out. No markups and unclaimed gifts are credited back in full. And 1 day of clean water is donated with every gift sent.
Learn more about Guusto
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Engage your customers & increase brand trust with Trustpilot's customer review management tools.
Trustpilot is a customer review management tool that helps businesses engage & build trust with their customers. It gives brands the ability to turn consumer feedback and engagement into real results. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Get more data—like signups, feedback, and anything else—with forms designed to be refreshingly different.
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy.
Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and Hubspot.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Twilio SendGrid is the leading cloud-based email delivery platform, trusted by over 80,000 of the world's fastest-growing brands.
Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program.
In addition to our award-winning API, Twilio SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Powerful, easy to use marketing automation software that helps generate qualified leads and translate marketing spending into revenue.
Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers, throughout complex buying journeys. Marketo Engage facilitates alignment between marketing and sales team to drive revenue and growth for the organization, with efficiency at scale.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike boosts customer engagement through chat and messaging.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform.
Engage with customers either on-the-go or within the dashboard to deliver a fantastic customer experience. Interact with customers through webchat, live chat, chatbot, and text messaging, all in one easy-to-use platform. Through text messaging, promotional messages can be sent out individually or in bulk. Respond to every message from multiple channels all from one platform.
Learn more about Birdeye
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers.EngageBay offers free live chat software to engage with and deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform.
Learn more about EngageBay CRM
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer engagement solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout enables brands to simplify social engagement, monitor brand mentions, track hashtags, manage multiple accounts and much more | Try Sprout Free For 30 Days.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Understand how users behave on your site, what they need, and how they feel, fast.
The slow, manual days of collating data and customer feedback are over. Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs. It provides digital experience insights that show how users behave and what they feel strongly about, so you can confidently engage your customers at each step of their journey. Trusted by more than one million websites in 180+ countries.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Build customer relationships for life with data-first digital marketing
Meet Salesforce Marketing Cloud, the leading marketing solution to increase engagement with every consumer. Use powerful data management to collect, organize, and securely store first-, second-, and third-party data alongside offline data to create complete consumer data profiles. Tailor every interaction along the journey with your brand using built-in AI. Then, engage each individual consumer at scale using industry-leading email, mobile, advertising, and social solutions.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Tango bundles simple technology, great rewards, and expert service to help companies get the most out of their reward programs.
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
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Features
- Live Chat
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
