428 results
Why Capterra is free
Zendesk Chat is live chat solution that helps business deliver real-time support on web, mobile, and messaging services. Learn more about Zendesk
Zendesk Chat is a live chat software that helps business deliver real-time support on web, mobile, and messaging services such as WhatsApp. Reduce customer wait times with trigger based messaging and chatbots to tackle common questions immediately. Automatically create tickets from each chat interaction by enabling Chat with our help desk solution today. Learn more about Zendesk
Zendesk Chat is a live chat software that helps business deliver real-time support on web, mobile, and messaging services such as WhatsApp. Reduce customer wait times with trigger based messaging and c...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshchat is a modern messaging software built for customer engagement teams to talk to prospects and customers across channels. Learn more about Freshchat
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster. Learn more about Freshchat
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Fres...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Powerfront is a provider of AI-powered customer engagement solutions that aim to flawlessly replicate in-person experiences online. Learn more about INSIDE
Powerfront is a leading provider of customer engagement solutions that replicate in-person experiences online. Their product range includes an omnichannel customer service solution including enterprise live chat, chatbots, video-assisted personal shopping and live-streaming. Used by some of the worlds most prestigious brands, Powerfront's products enable businesses to connect with their customers in a deeply meaningful and personalized way. Learn more about INSIDE
Powerfront is a leading provider of customer engagement solutions that replicate in-person experiences online. Their product range includes an omnichannel customer service solution including enterprise...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice. Learn more about Acquire
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device. Learn more about Acquire
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Ada is an easy to use customer support automation platform. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simpl...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their q...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via y...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you increase sales & improve customer support. Learn more about HelpCrunch
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster. Try HelpCrunch for free for 14 days. Other features included: - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon). Learn more about HelpCrunch
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Genuine, personalized, and easy to use, Comm100 Live Chat now offers a free plan with unlimited users and chats. Learn more about Comm100 Live Chat
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Convert visitors to customers, increase sales and improve customer satisfaction with our award-winning Comm100 Live Chat solution. Comm100 now offers a FREE plan with unlimited users and chats. Check it out! Learn more about Comm100 Live Chat
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Provide helpful documents, impressive product updates, and manage customer conversations all in a powerful widget Learn more about Froged
One of the best live chat in the market. Give personalized and self-serve support to your clients. Manage hundreds of conversations in an easy-to-use platform. All your contact behavior, conversations, and attributes will be always in one click. - 100% customizable - Knowledge base & Updates integrated - Qualification Form - Routing Conversations - Tags & Notes - User Behavior - Save replies And more... Try now our FREE plan! Learn more about Froged
One of the best live chat in the market. Give personalized and self-serve support to your clients. Manage hundreds of conversations in an easy-to-use platform. All your contact behavior, conversations...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zoho Desk embeddable live chat widgets for your customer service team. Now you can support your customers through your website & apps. Learn more about Zoho Desk
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations. Learn more about Zoho Desk
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable l...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
3CX is a communications system with an integrated live chat feature. Chat or call with your website or FB visitors in real-time Learn more about 3CX
3CX is a communications system with an integrated live chat feature. Your website and Facebook page visitors can start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click. Connect visitors to your sales team and watch conversion rates skyrocket! Keep all your communications on one platform; save admin time, and monthly subscriptions. Learn more about 3CX
3CX is a communications system with an integrated live chat feature. Your website and Facebook page visitors can start a chat or call in real-time. Your agents can answer them immediately from their 3C...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you'll scale your live chat so you can answer more questions, quickly -- even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot's live chat software will help you do it. Sign up for free today. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a vi...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
ProProfs Chat helps you offer proactive support to customers, boost engagement, capture leads, identify upsell opportunities, & more. Learn more about ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI. Learn more about ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can r...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Respond fast to customer needs with Front for live chat. Get answers or resolve issues with Front's customer communication platform. Learn more about Front
Respond instantly to all your customers' needs with Front for live chat. There's no quicker or more convenient way to get answers, resolve issues, or give feedback with Front's customer communication platform. Front's platform helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Try Front for free. Learn more about Front
Respond instantly to all your customers' needs with Front for live chat. There's no quicker or more convenient way to get answers, resolve issues, or give feedback with Front's customer communication p...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Userbot is an AI Chatbot Builder that helps you manage your online conversations through automatic, instant and personalized responses. Learn more about Userbot
Userbot is not just a simple chatbot builder, its Artificial Intelligence engine based on NLP helps you to automate most of online conversations. The Artificial Intelligence is capable of recognizing the meaning, understanding the context and gathering information to automatically and correctly reply all messages. Installation is very quickly, it takes only 5 minutes and no code is required. The user can choose between different templates or create a bot from scratch. Easy, fast and code free. Learn more about Userbot
Userbot is not just a simple chatbot builder, its Artificial Intelligence engine based on NLP helps you to automate most of online conversations. The Artificial Intelligence is capable of recognizing t...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Powerful live chat software built for super fast customer support. Learn more about HappyFox Chat
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use. Learn more about HappyFox Chat
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Learn more about Synthetix
Synthetix Live Chat has reinvented customer engagement. Compared to email, Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Synthetix has proven to reduce abandonment rates and to generate more sales. Live Chat from Synthetix aggregates live key stroke presses, helping agents to anticipate the nature of a query before a customer submits a question. Hypercharge agent productivity and enhance service levels with Synthetix Live Chat. Learn more about Synthetix
Synthetix Live Chat has reinvented customer engagement. Compared to email, Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Synthetix has ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. Learn more about User.com
User.com is an all-in-one marketing automation platform that can help you create unique customer experiences by reaching them via multiple communication channels. With a single source of data, User.com makes it easy to automate repetitive tasks and build relevant and personal messages for any given moment to help you increase your conversion rates and engagement. Interested in Live Chat? Swing by and get a 30-day trial and get access to all the tools today. Learn more about User.com
User.com is an all-in-one marketing automation platform that can help you create unique customer experiences by reaching them via multiple communication channels. With a single source of data, User.com...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Answers is an innovative customer support platform with all channels in one view and automation that addresses any aspect of support. Learn more about Wix Answers
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational management tools, and knowledge centricity, Answers allows support leaders to efficiently run and scale a support organization. Answers technology removes the need for complex maintenance and R&D, enabling you to move fast as you elevate the customer experience. Learn more about Wix Answers
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational man...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Live Chat for Microsoft Teams and Slack. Live chat with your website visitors from the tools you already use. Learn more about Social Intents
Live Chat for Microsoft Teams and Slack enables you to chat with website visitors right from Microsoft Teams, Slack, or our web dashboard. Offer customer service and sales support right from Teams and Slack without the need for another messaging tool. Learn more about Social Intents
Live Chat for Microsoft Teams and Slack enables you to chat with website visitors right from Microsoft Teams, Slack, or our web dashboard. Offer customer service and sales support right from Teams an...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
CommBox

CommBox

(0 reviews)
CommBox lets you build bots according to your specific use case in just a few minutes using its autonomous bot studio. Learn more about CommBox
Discover CommBox AI powered chatbot for business. Our AI powered chatbot is using a machine learning algorithm to understand the intent of your customers and provide a more natural, elegant and high-level communication that will sway your customers. Learn more about CommBox
Discover CommBox AI powered chatbot for business. Our AI powered chatbot is using a machine learning algorithm to understand the intent of your customers and provide a more natural, elegant and high-le...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Deliver personalized one-on-one support to every customer using a simple yet powerful free live chat software provided by EngageBay. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, location, referral website, new or returning visitor and many more. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and ho...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal in...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
#1 free live chat and contact center software used by over 8 million companies. Also comes with free CRM and email marketing. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free ¿ you can have as many chat sessions as you need, without limitations. Second, we don't limit free edition to a single chat agent ¿ you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free ¿ you can have as many chat sessions as you need, without limitations. Seco...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Smartsupp is a FREE Live chat with video recordings made for your website. Learn more about Smartsupp
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today. Learn more about Smartsupp
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide. T...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Combine customer chat and employee chat with the all-in-one Genesys Cloud solution that unifies communications across your business Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Try the #1 rated Live Chat & Helpdesk designed for Shopify, Magento and BigCommerce. Close more sales faster. Start now for free! Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social Media. Set up automatic replies to common questions. Edit/refund orders, apply loyalty points, manage subscriptions & more, all in one place. Add templates, rules & macros. Cut support time and turn your visitors into customers. Connect your Shopify store in minutes & try now with a free trial. Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Learn more about Chatbot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API, webhooks, and Zapier. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. Learn more about Chatbot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API,...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Use the Trengo live chat to support, engage and convert your customers on your website or in your own application. Learn more about Trengo
Offer your customers the best experience on your website or in your own application with Trengo live chat. Chat real-time with leads and customers or automate conversations with chatbots. Add different channels to your website widget and let customers pick their preferred communication channels. Scale your communication and add more channels like Email, Social messaging, Voice and many more to the Trengo inbox. Learn more about Trengo
Offer your customers the best experience on your website or in your own application with Trengo live chat. Chat real-time with leads and customers or automate conversations with chatbots. Add differen...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Learn more about Chatfuel
Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. Learn more about Chatfuel
Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required....
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
PHP Live! is a PHP and MySQL powered live chat software for websites. Learn more about PHP Live!
PHP Live! is a PHP and MySQL powered live chat software for websites. We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can be installed on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes. Learn more about PHP Live!
PHP Live! is a PHP and MySQL powered live chat software for websites. We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
REVE Chat is a multi-channel live chat software that provides instant assistance to customers for better sales and support. Learn more about REVE Chat
REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers. Learn more about REVE Chat
REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can instantly ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Prototype and design IVR, chatbot, and voice assistant experiences across multiple channels: Alexa, Whatsapp, Twitter, and more Learn more about Botmock
Teams at companies of all sizes use Botmock to rapid prototype and design conversational experiences across multiple channels for chatbots, IVR, and voice assistants. Focus on designing conversations for your chatbot and let us handle the complexities of platform specific restrictions, instant previews, and team collaboration. Use our seamless handover from design to development. Learn more about Botmock
Teams at companies of all sizes use Botmock to rapid prototype and design conversational experiences across multiple channels for chatbots, IVR, and voice assistants. Focus on designing conversations ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
With Ideta' Livechats, strike up real-time conversations with your customers while they¿re browsing. Use Livechats to increase sales! Learn more about Ideta
Ideta' Livechats enables you to strike up real-time conversations with your customers while they¿re on your website By using a livechat, you can boost your customer satisfaction and engagement by providing fast answer to their queries. Moreover, 83% of shoppers explained they needed some form of support during their online journey. By providing your undecided customers with quick and personalized help, you can increase your sales and conversion rates. Learn more about Ideta
Ideta' Livechats enables you to strike up real-time conversations with your customers while they¿re on your website By using a livechat, you can boost your customer satisfaction and engagement by prov...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Heyday is a conversational AI platform that helps retailers connect with shoppers online with live chat and video shopping. Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and clienteling, retailers can give shoppers the same real-time, personalized service that theyd get in-store. Our natural language processing, conversation routing and unlimited scalability helps retailers grow online sales, lower customer service costs, and deliver a truly omnichannel shopping experience. Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and cliente...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completel...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
With BOTNATION.AI, Improve your business and customer engagement with chatbot and conversational marketing Learn more about BOTNATION AI
Marketing Oriented & Self Service. Create your first Chatbot in minutes: Ergonomic interface, without a line of code, drag & drop, copy / paste, native A/B Testing, collaborative mode, real-time testing, etc. BOTNATION GUIDES YOU WITH +300 HELP TUTORIALS ONLINE, interactive guides, videos, examples, contextual help and online experts. An ergonomic platform, interactive tutorials, templates, online help, explanatory videos, etc. Everything is done to simplify the creation of your chatbot. Learn more about BOTNATION AI
Marketing Oriented & Self Service. Create your first Chatbot in minutes: Ergonomic interface, without a line of code, drag & drop, copy / paste, native A/B Testing, collaborative mode, real-time testin...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues ac...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. Th...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to de...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible. API.
Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. Add an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights. GDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53
Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choo...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
More than just live chat. Turn online conversations into text message conversations with Webchat. A 2020 Top Marketing Software Winner
Podium Webchat isn¿t just a live chat. It immediately brings the conversation to text, so your customers aren¿t tied down to a browser window. It¿s a simple difference, but it also means you start the conversation with their contact information, so your leads are higher quality and you can immediately start providing excellent customer service. Podium also brings all your leads into one easy-to-use inbox, no matter where they started. Trusted by over 60,000 businesses, see the Podium difference.
Podium Webchat isn¿t just a live chat. It immediately brings the conversation to text, so your customers aren¿t tied down to a browser window. It¿s a simple difference, but it also means you start the ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Chat in real-time with customers and prospects while they are on your website and generate leads.
Chat in real-time with customers and prospects while they are on your website. Turn website visitors into customers. Designed for businesses of all sizes. Be connected with customers and prospects with BirdEye.
Chat in real-time with customers and prospects while they are on your website. Turn website visitors into customers. Designed for businesses of all sizes. Be connected with customers and prospects with...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more.
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today!
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share informat...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics....
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking

Live Chat Software Buyers Guide

Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real time through a chat-based conversational UI (user-interface).

There are two types of live chat systems:

  • Widgets: Conversational interfaces that can be integrated into existing websites
  • Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking

The benefits of live chat programme

  • Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real time, translating into faster checkout and increased sales volume.
  • Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat programme allows agents to respond to multiple queries at a time.
  • Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat programme provides businesses with a log of customer enquiries, complaints, requests and suggestions, which can be analysed to come up with new ideas for their products and services.

Typical features of live chat software

  • Customised branding: Enables users to embed business branding into the chat interface by customising different items such as pop-ups and a chat button.
  • Real-time chat: Enables real-time chat sessions between agents and customers.
  • Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These enquiries are forwarded to the agents' inboxes for follow-up.
  • Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
  • Transfers/routing: Transfers a customer enquiry to other available agents if the assignee is unable to respond within a specified time.

Considerations when purchasing live chat programme

  • Mobile-responsive interface: To make the best use of a live chat programme for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
  • Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
  • Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents". Small businesses should evaluate products that include analytics features specific to agent performance.
  • Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.