---
description: Page 3 - Compare the best ITSM Tools in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 3 - ITSM Tools - Price Comparison & Reviews - Capterra UK 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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## Products

1. [Web Help Desk](https://www.capterra.co.uk/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
2. [BMC Helix ITSM](https://www.capterra.co.uk/software/164195/remedy-it-service-management) — 4.1/5 (115 reviews) — Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
3. [TOPdesk](https://www.capterra.co.uk/software/127562/topdesk) — 4.4/5 (110 reviews) — With our ITSM software, go from piles of requests to effortless IT services. Standardize how you solve problems and capture knowledge\!
4. [monday service](https://www.capterra.co.uk/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
5. [Desk Manager](https://www.capterra.co.uk/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
6. [Onspring](https://www.capterra.co.uk/software/138931/audit-software) — 4.8/5 (105 reviews) — We help clients transform their IT services into streamlined, business-driven workflows with best-practice automation \& risk reduction.
7. [Naverisk](https://www.capterra.co.uk/software/171182/naverisk-rmm-psa) — 4.8/5 (97 reviews) — All-in-One IT Service Management software designed for managed service providers to manage IT services \& remote monitoring
8. [OTRS](https://www.capterra.co.uk/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed ITSM solution that includes ticketing, workflow automation, CMDB \& 17 pre-defined and verified ITIL practices.
9. [BlueFolder](https://www.capterra.co.uk/software/109930/bluefolder) — 4.7/5 (92 reviews) — Software built for IT service business professionals; centralizing ticket, customer management, billing, team scheduling and more.
10. [HappyFox Help Desk](https://www.capterra.co.uk/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
11. [ManageEngine ADManager Plus](https://www.capterra.co.uk/software/143496/admanager-plus) — 4.5/5 (83 reviews) — ADManager Plus is an IGA solution for managing Active Directory, Microsoft 365, Exchange, and Google Workspace environments.
12. [IBM Maximo Application Suite](https://www.capterra.co.uk/software/85104/ibm-maximo) — 4.2/5 (83 reviews) — Maximo IT helps power up performance with integrated IT service management and IT asset management software.
13. [Track-It\!](https://www.capterra.co.uk/software/67028/track-it) — 4.0/5 (77 reviews) — Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
14. [osTicket](https://www.capterra.co.uk/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
15. [Lansweeper](https://www.capterra.co.uk/software/126334/lansweeper) — 4.5/5 (73 reviews) — Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software.
16. [SapphireIMS](https://www.capterra.co.uk/software/148203/sapphireims) — 4.4/5 (65 reviews) — Supercharge Your Employee Experience with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
17. [Alloy Navigator](https://www.capterra.co.uk/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
18. [Panopta](https://www.capterra.co.uk/software/1018183/panopta) — 4.5/5 (60 reviews) — Panopta offers a full-service monitoring solution that covers all your devices and doesnt compromise on security.
19. [Device42](https://www.capterra.co.uk/software/144214/device42) — 4.8/5 (59 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
20. [Deepser](https://www.capterra.co.uk/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance.
21. [Proactivanet](https://www.capterra.co.uk/software/1010807/proactivanet) — 4.8/5 (52 reviews) — Spanish-language ITAM\&ITSM tool that helps organizations save costs and secure their IT infrastructure.
22. [ChangeGear](https://www.capterra.co.uk/software/146239/changegear-itsm) — 4.0/5 (51 reviews) — ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester.
23. [Motadata ServiceOps](https://www.capterra.co.uk/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
24. [HaloITSM](https://www.capterra.co.uk/software/200140/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
25. [GLPI](https://www.capterra.co.uk/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.capterra.co.uk/software/144214/device42","@type":"ListItem"},{"name":"Deepser","position":20,"description":"Deepser is the only italian Service Management platform. Trusted by over 350,000 active users, it brings Help Desk, ITSM and CRM together in a modular, no-code e highly customizable ecosystem built for operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.capterra.co.uk/software/178946/deepser","@type":"ListItem"},{"name":"Proactivanet","position":21,"description":"Proactivanet, ITAM and ITSM Software, is a comprehensive tool for IT asset and service management. It is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort.\n\nIt is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner Peer Insights' Voice of the Customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1bacfd8f-031c-4bdd-a9c5-ae38e383d2a2.jpeg","url":"https://www.capterra.co.uk/software/1010807/proactivanet","@type":"ListItem"},{"name":"ChangeGear","position":22,"description":"ChangeGear delivers a comprehensive service and support solution for IT and enterprise service requirements. It includes all the capabilities you would need.  Based on ITIL processes, it includes AI capabilities with a virtual agent and copilot. Self-service is enhanced with the VA or a self-service portal. It includes ticketing, change and incident management, asset management and more.  ChangeGear provides smarter tools, processes, and capabilities improve productivity, streamline business process automation and meet reporting requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.capterra.co.uk/software/146239/changegear-itsm","@type":"ListItem"},{"name":"Motadata ServiceOps","position":23,"description":"Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. \nThe major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b0aeb11-9771-4ffe-ad91-1d383633fbb5.png","url":"https://www.capterra.co.uk/software/153905/motadata","@type":"ListItem"},{"name":"HaloITSM","position":24,"description":"HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.\n\nHaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1dbbd18e-0925-42aa-9df9-e4b734550974.png","url":"https://www.capterra.co.uk/software/200140/haloitsm","@type":"ListItem"},{"name":"GLPI","position":25,"description":"GLPI is an open source IT Service Management software.\nGLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.capterra.co.uk/software/126254/glpi","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30676/itsm/software?page=3#itemlist","numberOfItems":25}
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