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description: Page 10 - Compare the best ITSM Tools in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 10 - ITSM Tools - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) > [Page 10](https://www.capterra.co.uk/directory/30676/itsm/software?page=10)

# ITSM Tools

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Page: 10 / 10\
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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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## Products

1. [BYKT](https://www.capterra.co.uk/software/1085241/BYKT) (0 reviews) — BYKT is IT software using AI, Bayesian inference, and Kepner-Tregoe methods to resolve issues via a conversational interface.
2. [ISMSVision](https://www.capterra.co.uk/software/1087160/ISMSVision) (0 reviews) — ISMSVision is a service desk and ISMS platform created to help businesses become ISO 27001 compliant

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Page: 10 / 10\
Prev: [Previous page](https://www.capterra.co.uk/directory/30676/itsm/software?page=9)

## Related Categories

- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.uk/directory)

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