---
description: Compare the best ITSM Tools in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: ITSM Tools - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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## Products

1. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
2. [Xurrent](https://www.capterra.co.uk/software/146207/itrp) — 4.7/5 (27 reviews) — Modern ITSM with AI included. Go live in weeks, unify teams, automate workflows, and cut MTTR with one secure, easy-to-use platform.
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers the industry leading customer service solution.
4. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.
5. [NinjaOne](https://www.capterra.co.uk/software/165889/ninjaone) — 4.7/5 (282 reviews) — NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution.
6. [Managed Service Providers (MSPs)](https://www.capterra.co.uk/software/1067763/Managed-Service-Providers-MSPs) (0 reviews) — Revolutionise your IT offering with our service management software for MSPs, technology and shared services.
7. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.
8. [Atera](https://www.capterra.co.uk/software/144309/atera) — 4.5/5 (446 reviews) — Manage assets, inventory, and ticketing in one full-stack platform, all while cut your IT workload with AI agents.
9. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews) — Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.
10. [InvGate Service Management](https://www.capterra.co.uk/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
11. [Hornbill](https://www.capterra.co.uk/software/143649/hornbill) — 4.7/5 (30 reviews) — Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus.
12. [VIZOR IT Asset Management](https://www.capterra.co.uk/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) — Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now.
13. [XEOX](https://www.capterra.co.uk/software/206486/xeox) — 4.5/5 (27 reviews) — Cloud-based IT management tool with integrated patch management, remote access, software distribution and IT asset management.
14. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11620 reviews) — TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.
15. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
16. [EZO](https://www.capterra.co.uk/software/124047/ezofficeinventory) — 4.6/5 (1543 reviews) — Service management requires complete asset visibility. Streamline operations with asset tracking trusted by thousands of organizations.
17. [ManageEngine Endpoint Central](https://www.capterra.co.uk/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) — On-prem \& cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
18. [Zoho Assist](https://www.capterra.co.uk/software/181775/zoho-assist) — 4.7/5 (1374 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
19. [GitLab](https://www.capterra.co.uk/software/159806/gitlab) — 4.6/5 (1215 reviews) — GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today.
20. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
21. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
22. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
23. [SolarWinds Service Desk](https://www.capterra.co.uk/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — An AI-driven, ITIL-ready ITSM platform. Automate workflows, unify asset management, and scale enterprise support without complexity.
24. [Supremo Remote Desktop](https://www.capterra.co.uk/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
25. [FixMe.IT](https://www.capterra.co.uk/software/151861/fixme-it) — 4.8/5 (389 reviews) — Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Get complete visibility with asset lifecycle management, purchase orders, usage optimization, and more. Out-of-the-box integrations with Zendesk, Jira, SCCM, Intune and JAMF. Try it today for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/322bb8f0-94cb-4019-9e2e-bcd9839eb45e.png","url":"https://www.capterra.co.uk/software/124047/ezofficeinventory","@type":"ListItem"},{"name":"ManageEngine Endpoint Central","position":17,"description":"Endpoint Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a cloud-based UEM allows you to automate regular endpoint management routines like installing patches, deploying software, imaging & deploying OS, manage mobiles & BYOD devices, remote troubleshooting, modern management & much more! It also has a mobile app that allows you to manage endpoints anywhere, anytime!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c6184cd6-5264-4608-a681-054651cd40bd.png","url":"https://www.capterra.co.uk/software/170018/manageengine-desktop-central","@type":"ListItem"},{"name":"Zoho Assist","position":18,"description":"Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.capterra.co.uk/software/181775/zoho-assist","@type":"ListItem"},{"name":"GitLab","position":19,"description":"GitLab is a unified platform for the full software development lifecycle, consolidating planning, source code management, CI/CD, security, and deployment in a single application. Teams eliminate context switching and manual handoffs, maintaining continuous flow from idea to production.\n\nBuilt-in CI/CD includes code testing, artifact management, environment management, and feature flags. Security runs continuously throughout development: SAST, DAST, dependency scanning, secret detection, container scanning, and IaC scanning.\n\nGitLab Duo Agent Platform brings team-level agentic AI to the entire lifecycle: code generation, automated code review, issue-to-merge-request flows, pipeline remediation, and vulnerability triage. Multiple agents work in parallel while developers steer.\n\nGitLab supports flexible deployment: SaaS, self-managed, dedicated single-tenant, and FedRAMP-compliant environments for government.\n\nContact us to learn more today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a4c64d3-570d-43a0-9ab9-725c546efdf4.png","url":"https://www.capterra.co.uk/software/159806/gitlab","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":21,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.uk/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":22,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.uk/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":23,"description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.uk/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":24,"description":"Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.\nSupremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.\nSupremo is customizable and UAC compatible.\nIt can be used on an unlimited number of devices and requires no configuration or installation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.capterra.co.uk/software/177094/supremo-remote-desktop","@type":"ListItem"},{"name":"FixMe.IT","position":25,"description":"Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world - including guaranteed compatibility with legacy environments such as Windows XP. FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 200 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/105710c7-d691-45a7-8237-0a283997660d.png","url":"https://www.capterra.co.uk/software/151861/fixme-it","@type":"ListItem"}],"numberOfItems":25}
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