179 results
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SysAid helps IT work smarter, not harder, with ITSM service automation based on a decade of AI information. Try IT for free today. Learn more about SysAid
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today Learn more about SysAid
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
HaloITSM brings everything you need for IT support into one centralised solution. Learn more about HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Opsgenie is a modern incident management and response solution for operating always-on services. Learn more about OpsGenie
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident. Learn more about OpsGenie
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents....

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Sunrise ITSM

Sunrise ITSM

(0) Local product Local product
Easy to use, adaptable and proven at hundreds of customers - take full control of IT operations & offer exceptional customer service. Learn more about Sunrise ITSM
Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organisation not just your IT department. Sunrise ITSM contains over 30 different services designed to manage todays IT department. Sunrises highly configurable software platform means that these services can be readily changed and personalised to meet the requirements of individual organisations. Read customer testimonials and watch use case and demo videos at www.sunrisesoftware.com Learn more about Sunrise ITSM
Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organisation not just your IT department. Sunrise ITSM contains over 30 different services...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Zendesk offers the industry leading customer service solution. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
SolarWinds Service Desk is a highly rated ITSM solution that helps IT teams resolve issues quickly and deliver faster, smarter services Learn more about SolarWinds Service Desk
SolarWinds Service Desk (previously Samanage) is an award-winning, highly rated ITSM solution. ITIL-compliant and powered by smart technology like AI, automations, and live chat, our service desk helps you achieve faster ticket resolutions, improve SLAs, and gain better visibility into your overall technology infrastructure. With SolarWinds Service Desk, you can deliver exceptional service experiences and drive better business outcomes. Learn more about SolarWinds Service Desk
SolarWinds Service Desk (previously Samanage) is an award-winning, highly rated ITSM solution. ITIL-compliant and powered by smart technology like AI, automations, and live chat, our service desk...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love. Learn more about NinjaRMM
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today. Learn more about Atera
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician. Try Atera for free today. Learn more about Atera
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management,...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Automate and improve ITIL service delivery, make better decisions, and maximize the value of your IT investments with VIRIMA ITSM. Learn more about Virima
VIRIMA IT Service Management (ITSM) builds upon VIRIMA's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. VIRIMA ITSM helps IT Operations professionals take control of their IT environments, deliver the services their users need and want, make more informed and insightful decisions, and maximize the business value of their IT investments. Learn more about Virima
VIRIMA IT Service Management (ITSM) builds upon VIRIMA's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. VIRIMA ITSM helps IT Operations...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple. Learn more about N-central
The N-able N-central® remote monitoring and management platform is designed to help managed services providers handle complex networks with ease. With extensive automation and in-depth configurability options, security features like antivirus, endpoint detection and response, patch management, and integrated backup, N-central is built to help MSP businesses efficiently manage intricate networks from one easy-to-use platform. Learn more about N-central
The N-able N-central® remote monitoring and management platform is designed to help managed services providers handle complex networks with ease. With extensive automation and in-depth...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges. Achieving high levels of customer service while managing complex IT operations is critical for any organization. That's why we designed Alloy Navigator's intuitive and collaborative ITSM capabilities that transparently integrate with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views. Learn more about Alloy Navigator
ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges. Achieving high levels of customer service while managing complex IT operations...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly. Learn more about Simplisys Service Desk
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by adopting industry best practice. Designed with an easy-to-use interface it enables agents to manage incidents, requests, problems,changes and events rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Simplisys Service Desk
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by adopting industry best practice. Designed with an easy-to-use interface it...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Learn more about Vision Helpdesk
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Compliant IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management, and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Compliant IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management,...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. ON PREMISE. Learn more about Mint Service Desk
Mint Service Desk is a powerful tool that contains the functionality of the service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types - dynamic fields - document templates and many more. Mint Service Desk is certified by SERVIEW. Learn more about Mint Service Desk
Mint Service Desk is a powerful tool that contains the functionality of the service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Caspio is the world's leading LOW-CODE platform for building ITSM systems and applications without coding. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building ITSM systems and applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building ITSM systems and applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Service management requires complete asset visibility. Streamline operations with asset tracking trusted by thousands of organizations. Learn more about EZOfficeInventory
Transform service management with seamlessly integrated, cloud-based asset tracking for your help desk. Improve service delivery, speed issue resolution, reduce downtime, boost productivity for your team by tracking all IT assets and software licenses in a central database. Maintain complete visibility into your IT landscape with full asset lifecycle management, purchase orders, maintenance, usage optimization. Out-of-the-box integrations with Zendesk,Jira, SCCM,JAMF, and other platforms via API Learn more about EZOfficeInventory
Transform service management with seamlessly integrated, cloud-based asset tracking for your help desk. Improve service delivery, speed issue resolution, reduce downtime, boost productivity for your...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus. Learn more about Hornbill
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version. Learn more about Hornbill
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost....

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Learn more about Canfigure
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Project management software with integrated Service desk. Keeps projects on track while you provide awesome customer support. Learn more about TeamHeadquarters
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Available On Demand, you can start using this powerful enterprise software suite right away. Learn more about TeamHeadquarters
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets. TeamHeadquarters helps your people focus on the...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Network Detective is an IT assessment tool used by thousands of managed service providers and multi-functional IT professionals. Learn more about Network Detective
Network Detective is a non-intrusive IT Assessment tool -- No probes, agents or software to install. Our low-cost and unlimited license models makes it a good IT assessment tool for MSPs to win new business, onboard new clients, and improve service delivery. All reports are editable & fully brandable. Integrates with IT Glue and your favorite PSA. The Reporter add-on automates scheduled network scans, generation of reports and delivery to you or your clients. Learn more about Network Detective
Network Detective is a non-intrusive IT Assessment tool -- No probes, agents or software to install. Our low-cost and unlimited license models makes it a good IT assessment tool for MSPs to win new...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software. Try It Free! Learn more about AssetSonar
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software that integrates with leading service desks like Zendesk and Jira. Gain complete visibility into your IT service landscape, lower hardware downtime with faster issue resolution and improve IT asset reliability with timely maintenance. Our easy-to-use software offers you centralized IT asset management and ensures compliance at all times. Try It For Free! Learn more about AssetSonar
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software that integrates with leading service desks like Zendesk and Jira. Gain complete...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a cloud-based UEM allows you to automate regular endpoint management routines like installing patches, deploying software, imaging & deploying OS, manage mobiles & BYOD devices, remote troubleshooting, modern management & much more! It also has a mobile app that allows you to manage endpoints anywhere, anytime!
Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect.
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations.
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Start your free trial to proactively manage and control IT assets and applications remotely, easily, and efficiently.
See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Easily maintain and configure IT processes across your organization with Cherwell¿s comprehensive ITSM solution.
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwell¿s flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwell¿s...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Remote support software you can count on. GoToAssist will be there for you, so you can be there for your customers.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier to resolve issues fast without frustration, to get customers and employees back to doing what matters. Features include both browser and desktop app, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and integrations with apps like Slack.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems. The xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack.
"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise.
BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses.
[New: Unlimited Agent Pricing] HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email,...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules include Service Desk, CRM/Contact Management, Document Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics - to provide a singular view of the entire business and drive efficiency, accountability, insight, and profitability.
Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM.
With ServiceNow ITSM, you can consolidate your IT tools into a single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity which enables you to switch your operational IT costs to strategic investments. ITSM accelerates your digital transformation and elevates user experiences with machine learning and AI powered chatbots. ITSM improves your IT productivity by 20+% with structured machine learning that automates routine tasks.
With ServiceNow ITSM, you can consolidate your IT tools into a single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity which...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management
Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes...

Features

  • Change Management
  • Configuration Management
  • Incident Management
  • Problem Management
  • Release Management
  • Contract/License Management

ITSM Tools Buyers Guide

ITSM tools helps manage internal and external IT support. These ITSM tools aid both IT teams within organisations and managed service providers (MSPs), helping them plan, design, develop, monitor, and support continuous delivery of IT services. ITSM software covers almost all aspects of IT management, including software release and deployment management, incident management, bug tracking, ticketing, change management, and knowledge management.

The benefits of ITSM tools

  • Improved operational efficiency: One of ITSM tools' major functions is the standardisation of IT practices, allowing users to establish policies that facilitate a regulated and safe IT environment within their organisation. This safeguards organisation against both internal and external data threats and increases productivity via optimal digital resource utilisation.
  • Improved customer service: Effective ITSM tools utilisation reduces customer response time by helping support teams follow best practices while helping clients. Managers can use such ITSM tools to track their customer issues and identify the best available resources to resolve them.
  • Reduce downtime through incident prevention: Predictive analytics modules within ITSM software help IT teams identify possible issues before they occur. Real-time monitoring of networks and hardware components, as well as vulnerability analysis, helps organisations take the necessary actions to avoid or minimise any damage. Organisations can utilise ITSM solutions to plan out and prepare for major issue prevention efforts, which reduces downtime overall.

Typical features of ITSM tools

  • Change management: Track, monitor, and manage all IT service changes/transitions.
  • Incident management: Help support teams identify, resolve, and restore unplanned service disruptions.
  • Problem management: Identify and solve the underlying cause of incidents, and prevent future incidents from occurring.
  • Configuration management: Monitor and maintain configurations of IT components (e.g. servers, routers, switcher configuration information, software) and ensure all devices are running with the same version and configuration settings.
  • Self-service portal : A platform through which end users can reach out to IT administrators and submit tickets, track their complaint status, and more.
  • Contract/Licence management: Track and monitor contracts/licences assigned to product or service offerings to stay compliant.

Considerations when purchasing ITSM tools

  • Integration with existing systems: ITSM software has to monitor all software solutions, networks, and equipment within an organisation, requiring the software to pull data from all interconnected applications in real time. This is generally achieved via its capability to integrate with other business applications, which allows ITSM software to monitor the health of all systems. Before making a purchase, software buyers should review ITSM systems' ability to integrate with their existing applications and infrastructure to ensure the software can access the required data.
  • Total cost of ownership: The market is saturated with hundreds of ITSM tools, and direct comparison is difficult due to both the number of available solutions and the ways in which they differ. After building a shortlist of software that meets their specific needs, software buyers should carefully evaluate pricing models and ensure that there are no hidden costs, and/or that the final price includes any additional deployment, module, capability, data storage, processing, and integration costs.
  • Chatbots will transform service management: Chatbots can swiftly respond to customer queries without human intervention. According to Capterra research, small businesses can achieve significant operational and cost advantages by implementing conversational chatbots. Over the next few years, chatbots will begin providing basic support via ITSM solutions to customers and employees while leveraging advanced tools such as smart search, smart emails, and smart ticketing.
  • Predictive customer service: Machine learning and artificial intelligence (AI) will offer innovative applications in the service management field in the coming years. Major advancements in virtual personal assistants, recommendation engines, and physical devices such as drones and robots will drive adoption. According to Capterra research, more than half of small businesses will adopt AI technologies within the next one to two years. As adoption expands, expect AI applications to support the traditional workforce and increase productivity.