---
description: Discover and compare ITSM Tools Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Windows - Price comparison & Reviews - Capterra UK 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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## Products

1. [iET ITSM](https://www.capterra.co.uk/software/157199/iet-itsm) — 4.5/5 (2 reviews) — On-premise and SaaS solution that allows businesses to streamline IT operations via incident management, issue detection, and more.
2. [Wavity](https://www.capterra.co.uk/software/184118/wavity) — 4.5/5 (2 reviews) — Wavity enables organizations of all sizes to build a variety of easy-to-use digital workflows quickly and cost effectively.
3. [SendQuick Cloud](https://www.capterra.co.uk/software/198768/sendquick-alert) — 4.5/5 (2 reviews) — Omnichannel Notifications for your IT Cloud Issues
4. [Versio.io](https://www.capterra.co.uk/software/198825/versio-io-cmdb) — 4.5/5 (2 reviews) — SaaS and on-premise enterprise software solution for smarter and easier DevSecOps \& ITSM operations.
5. [Openser](https://www.capterra.co.uk/software/201181/openser) — 4.5/5 (2 reviews) — Service Management platform for ITSM functions, based on best practices
6. [Consol CM/Helpdesk](https://www.capterra.co.uk/software/1010886/consol-cmhelpdesk) — 5.0/5 (2 reviews) — ConSol CM/Helpdesk is a solution designed for efficient IT support for customers and employees.
7. [Tikit by Cireson](https://www.capterra.co.uk/software/1029572/tikit) — 5.0/5 (2 reviews) — Tikit is a powerful Microsoft 365 Service Desk built inside of Teams.
8. [Rzilient](https://www.capterra.co.uk/software/1030584/rzilient) — 4.5/5 (2 reviews) — Introducing rzilient — the all-in-one IT Asset Management platform for integrated services, smart inventories and proactive monitoring.
9. [DiliGenie](https://www.capterra.co.uk/software/1043238/diligenie) — 5.0/5 (2 reviews) — DiliGenie ITSM Tool manages and improves IT services within an organization, ensuring they meet business needs and objectives.
10. [Enterprise Service Desk](https://www.capterra.co.uk/software/152682/enterprise-service-desk) — 4.0/5 (1 reviews) — A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
11. [HelpMaster](https://www.capterra.co.uk/software/16144/helpmaster) — 5.0/5 (1 reviews) — Web enabled Windows based help desk software with advanced workflow design and email integration.
12. [Nilex Service Platform](https://www.capterra.co.uk/software/167172/nilexpress) — 1.0/5 (1 reviews) — Ticket Management, Asset Management, Service Catalog, Shared Services, Customer Support are just few of solutions that Nilex can offer.
13. [HEINZELMANN](https://www.capterra.co.uk/software/200198/heinzelmann-service-desk) — 4.0/5 (1 reviews) — Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes.
14. [Jetdocs](https://www.capterra.co.uk/software/1014882/jetdocs) — 5.0/5 (1 reviews) — Collaborative ticketing workflows for your internal teams
15. [Matrix42 Enterprise Service Management](https://www.capterra.co.uk/software/1021875/matrix42-service-management) — 5.0/5 (1 reviews) — Everything you need to make your digital workspace secure, automated and service-oriented for your end users in one unified integrated
16. [CommandLink ITSM](https://www.capterra.co.uk/software/1042046/commandlink-itsm) — 5.0/5 (1 reviews) — CommandLink delivers superior software defined network and communication infrastructure by leveraging our proprietary software.
17. [Infraon Infinity](https://www.capterra.co.uk/software/1044708/infraon-infinity) — 5.0/5 (1 reviews) — Infraon Infinity offers a stress-free approach to ITOPs with a modular platform to scale modernization based on growth needs.
18. [Structure PPM](https://www.capterra.co.uk/software/1045797/structure) — 5.0/5 (1 reviews) — Structure: Elevate ITSM. Break silos, streamline workflows, and gain insights with the ultimate Jira project management tool.
19. [USU IT Service Management](https://www.capterra.co.uk/software/147064/usu-valuemation-itsdm) (0 reviews) — USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need.
20. [Odyssey](https://www.capterra.co.uk/software/172479/odyssey) (0 reviews) — Business process management solution that enables organizations to share data across multiple departments, devices, and systems.
21. [Aranda](https://www.capterra.co.uk/software/200943/aranda-service-desk) (0 reviews) — Aranda Software is an IT service management software system that helps companies optimize IT processes and infrastructure.
22. [Serviceware Processes](https://www.capterra.co.uk/software/204937/serviceware-processes) (0 reviews) — Serviceware Processes is a flexible, AI-driven ITSM engine for IT Service and Enterprise Service Management
23. [ZServiceDesk](https://www.capterra.co.uk/software/208650/zservicedesk) (0 reviews) — Enterprise Service Desk, IT \& Non-IT Asset Mgmt / Software Mgmt / Integrated AI \& ML Bot / On-demand Customization / 350+ APIs
24. [Invarosoft](https://www.capterra.co.uk/software/214402/invarosoft-cx-platform) (0 reviews) — The Invarosoft® ITSM CX Platform front-ends your ITSM tool to help your IT Team or MSP modernize the end user experience of IT Support.
25. [PC-Duo](https://www.capterra.co.uk/software/1006527/pc-duo) (0 reviews) — PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Nilex system features follow best practice in development giving flexible and scalable handling system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5181cb7e-c104-4601-928f-99ea0806dc98.png","url":"https://www.capterra.co.uk/software/167172/nilexpress","@type":"ListItem"},{"name":"HEINZELMANN","position":13,"description":"Whether you need a helpdesk, a trouble ticketing tool, an ITSM system, or a full-service platform – HEINZELMANN’s modular structure fits your service processes.\n\n✔ ITIL & ISIS12 compliant\n✔ Web-based self-service portal\n✔ Workflow automation & SLA tracking\n✔ Ticketing, helpdesk & knowledge base\n✔ Role-based access & logging\n✔ Asset, inventory & contract management\n✔ Email interface & AD connection\n✔ Project module (Scrum-compatible)\n✔ Reporting, dashboards & mobile usability\n✔ On-Premise or SaaS\n✔ Suitable for enterprises, municipalities & public institutions\n\nStraightforward. Scalable. 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The PC-Duo architecture is uniquely suited to organizations requiring remote control of computers in security-sensitive and mission critical environments. PC-Duo is ideal for secure remote support of conventional PCs, thin client devices and virtualized desktops (VDI) environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25d82a39-cf6d-4365-804f-5bd512e51ada.png","url":"https://www.capterra.co.uk/software/1006527/pc-duo","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30676/itsm/deployment-options/windows/software?page=6#itemlist","numberOfItems":25}
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