---
description: Discover and compare ITSM Tools Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Windows - Price comparison & Reviews - Capterra UK 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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## Products

1. [Starhive](https://www.capterra.co.uk/software/1069460/Starhive) — 4.9/5 (9 reviews) — Starhive centralises asset data to enable smarter decision making, greater visibility, and AI analytics.
2. [MSM](https://www.capterra.co.uk/software/127282/msm) — 3.9/5 (8 reviews) — Out of the box ITSM solution that automatically predicts incidents and rapidly resolves them before they adversely affect the business.
3. [ServiceWise](https://www.capterra.co.uk/software/10140/servicewise) — 4.6/5 (8 reviews) — ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
4. [ServicePRO](https://www.capterra.co.uk/software/31608/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation.
5. [IncidentMonitor](https://www.capterra.co.uk/software/127625/incidentmonitor) — 4.1/5 (7 reviews) — Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
6. [Alemba Service Manager](https://www.capterra.co.uk/software/133304/vfire) — 3.7/5 (6 reviews) — ASM’s support for ITSM is transformative, offering a cloud-based platform that centralizes and automates IT operations.
7. [Siit](https://www.capterra.co.uk/software/1043163/siit) — 5.0/5 (6 reviews) — Siit is the first dedicated internal help desk to deliver great employee service experience
8. [House-on-the-Hill ITSM](https://www.capterra.co.uk/software/107231/supportdesk-itsm) — 4.6/5 (5 reviews) — Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.
9. [ManageEngine ServiceDesk Plus MSP](https://www.capterra.co.uk/software/169180/servicedesk-plus-msp) — 4.0/5 (5 reviews) — ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.
10. [Neoforce](https://www.capterra.co.uk/software/1016447/neoforce) — 4.8/5 (5 reviews) — Neoforce, business done right. We create software that works perfectly out-of-the-box for your company\! ITSM, FMIS, CRM, ERP and more\!
11. [IFS assyst](https://www.capterra.co.uk/software/6742/assyst) — 3.5/5 (4 reviews) — The world's most advanced best practice based IT service management software solution.
12. [IBM SevOne Network Performance Management](https://www.capterra.co.uk/software/136729/sevone) — 5.0/5 (4 reviews) — Optimize IT Operations with insight from application-centric hybrid network observability.
13. [Ayehu eyeShare](https://www.capterra.co.uk/software/153698/eyeshare) — 4.8/5 (4 reviews) — Next Generation IT Automation \& Orchestration Platform - A force multiplier for IT and security operations
14. [SimplyDesk](https://www.capterra.co.uk/software/198382/simplydesk) — 4.5/5 (4 reviews) — Streamline your IT services with centralized ticketing, SLAs, service catalog, asset links, and expert support—SaaS or license-based.
15. [Uniqkey](https://www.capterra.co.uk/software/1049523/uniqkey) — 5.0/5 (4 reviews) — Uniqkey is Europe’s trusted password and access management platform - purpose-built for companies that demand security, simplicity, an
16. [SpiceX](https://www.capterra.co.uk/software/95190/spicecsm) — 4.3/5 (3 reviews) — SpiceCSM is a cloud based integration \& automation platform making it easy to connect disparate systems, and automating manual tasks.
17. [Deskcenter Management Suite](https://www.capterra.co.uk/software/132561/deskcenter-management-suite) — 3.7/5 (3 reviews) — IT Asset Management, Software Asset Management, Hard- and Software-Analytics, Software Deployment, Patch Management, License Management
18. [Mproof](https://www.capterra.co.uk/software/148552/mproof) — 4.0/5 (3 reviews) — Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.
19. [Ceeview](https://www.capterra.co.uk/software/1029809/ceeview) — 4.3/5 (3 reviews) — Ceeview is a monitoring platform built on ITSM best practices for cloud-based and on-premise environments.
20. [Infraon ITSM](https://www.capterra.co.uk/software/1049786/infraon-itsm) — 5.0/5 (3 reviews) — The ultimate AI-powered IT service management solution for seamless collaboration, efficiency, and unified support.
21. [ServiceTonic](https://www.capterra.co.uk/software/112516/servicetonic) — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
22. [HelpDeskAdvanced](https://www.capterra.co.uk/software/120160/helpdeskadvanced) — 4.5/5 (2 reviews) — Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
23. [BigPanda](https://www.capterra.co.uk/software/134318/bigpanda) — 4.5/5 (2 reviews) — BigPanda Event Correlation and Automation, powered by AIOps
24. [House-on-the-Hill](https://www.capterra.co.uk/software/38289/supportdesk) — 3.5/5 (2 reviews) — SaaS service desk software for ticket logging, tracking, reporting. Enterprise solutions for multiple business areas.
25. [Richdesk](https://www.capterra.co.uk/software/144317/richmond-servicedesk) — 4.5/5 (2 reviews) — Web-based service desk with customer service portal designed for internal ITSM and external customer support.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Contact your Sales-rep today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9a7d5202-bc78-43ce-894d-47056b0a1ea9.png","url":"https://www.capterra.co.uk/software/148552/mproof","@type":"ListItem"},{"name":"Ceeview","position":19,"description":"Ceeview is a monitoring platform built on ITSM best practices for cloud-based and on-premise environments. The platform visualize dependencies across all 3 layers; the top layer monitoring business & service processes, the middle layer monitoring applications, and the bottom layer monitoring IT infrastructure. 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