InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.

With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line.

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.

OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today.

Have you ever felt frustrated with internal testing & bug reporting, either as a reporter or as a developer? So did we, so we created Marker.io to streamline those workflows. Capture, annotate & report bugs from your website by filling in the form to create a ticket in your team's issue tracking tool -Jira, Trello, GitHub etc.- with a single click. Marker.io adds environment data & console logs, so recreating & fixing the issue is easy. Perfect for web agencies, SaaS & ecommerce websites.

ChangeGear is SunView Software's flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning Willow AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide.

Sentry provides open-source error tracking to monitor and respond to bugs and crashes anywhere in your stack in real time. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected. For the first time, every developer can get instant visibility into how their production code affects real users and automatically triage and resolve issues as part of their existing workflow.

SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done.

Usersnap is a feedback platform that helps software companies collect customer feedback and measure user experience (CSAT, NPS, CES). Also, track issues visually for QA, UAT and beta testing, and connect your systems with +2k integrations (Jira, ServiceNow, Zendesk, Zapier, etc.). Get all metadata (screen size, browser, browser errors, etc), screenshots, and screen recordings with every feedback item. Some customers include Microsoft, Airbus, Canva, Hawaiian Airlines, and Instacart.

osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.

The simplest issue tracking and task management software for teams from 2 to 200. Track tasks within your company or for your external clients and/or customers. DoneDone is loved by software teams, marketing teams, professional service firms, hiring managers, and customer support teams. Track bugs. Track tasks. Track projects. Track job applicants. Track client activities. Track tech support requests. Track customer service inquiries. Manage projects and customers all in one place!

A cloud issue tracking and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support customers and internal users from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.

Scrum software with project planning, help desk, and agile bug and incident tracking. Development teams can effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity. Plan sprints easier with the Axosoft Release Planner, visualize progress with Card View, and release on time. Turn emails into support tickets, build unlimited Wiki pages for test cases and documentation, and create a custom portal for your customers to edit and add tickets.

Standalone ITIL Change Management that is cloud based. Get up-and-running fast with Giva's out-of-the-box defaults to meet your organizational, regulatory and HIPAA compliance requirements. Dashboards, notifications and alerts keep everyone informed, enabling peer reviews and collaboration on new releases. Easily define ITIL processes to speed up approvals and manage the documentation. Gain visibility into code and configuration changes with Giva's central system of record for all IT changes.

Do less ticketing and deliver instant, convenient and personalized employee support. atSpoke gives IT, HR, and Business Operations one central solution to capture, track, automate, and collaborate to resolve requests faster with an intuitive, AI-powered service desk. Employees get in-the-moment access to all the services and support they need from where they work (chat, email, SMS) to get work done. Databricks, Drift, Mapbox and more rely on atSpoke to move work forward faster.

ZilicusPM is online project portfolio management software - incredibly easy to use and quick to learn for team members and managers. It gives complete control to manage project lifecycle with interactive Gantt, optimal resource utilisation, capacity planning, budget, cost management, tracking issues and risks, change request management, calendar meetings, documents, and lot more. Dashboard and custom reports provides you real time visibility into project status, resources, cost and timeline.

Track Every Ticket. Cayzu Help Desk and Issue Tracking Software allows you to handle a variety of issues with a beautiful and easy to use interface, including: ¿ Tracking query progress, including email conversations ¿ Categorizing and assigning tickets ¿ Automating tasks and accessing reports ¿ Complete customization and much more We fit perfect for teams with 10-50 agents.

Project Insight (PI) is the leading work management software making your life easier. PI connects your enterprise and maximizes work efficiencies by leveraging automation and data aggregation. Project Insight is your work management hub turning mixed methodologies into true dollars and sense. By automatically aggregating your work directly into one, consolidated platform, PI sets your company up for enterprise-wide success.

Trusted by large organizations with unique requirements, DevonWay software is tailored to your exact business rules, data, and workflow, minimizing change management and virtually guaranteeing project success. Customers such as NiSource, GE, and Rolls-Royce use our software to help them comply with ISO 9001 standards, minimize risk, improve safety, and resolve deficiencies. Our U.S. based experts are available 24/7/365 after implementation to ensure you meet your goals over the long term.

Binfire is an Online Project Management Software trusted by both traditional distributed teams in over 25 countries. Plan, Track and Manage projects on-the-go or in the office. Leverage Kanban, Gantt, Burndown chart to manage your tasks with a proven project tracking software. Limitless brainstorming real-time, and every time with an interactive whiteboard collaboration software. Build passionately by a team of project managers with years of experience

The most trusted EHS Management Software solution by top performing organizations for over 20 years. Over 1.6 million users access our user-friendly, mobile compatible applications every day. Ensure the safety of your employees, reduce your enterprise risk, drive safety culture and improve safety performance. Our customers achieve lower incident, LTI, DART and OSHA recordable rates and seamless compliance with OSHA reporting and ISO 45001. SAAS pricing and user community. Try It Free Today!

Planio is the #1 choice in Issue Tracking and Service Desk Software for more than 1,500 companies worldwide. Award-winning and consistently rated 5 stars for its ease of use and customer support, Planio will help your support staff triage, address, and consistently close issues with minimal turnaround times. If customer service is crucial your company, use Planio to fix those issues now!

Made in Germany: EcheloN as issue tracking software. Our ticket system with knowledge database enables the recording and management of inquiries, error messages, requests for changes etc. supports you - as a supporter or customer service representative - in recording, processing and resolving these inquiries. Easily understandable, quickly installed and proven in use. This is how you increase customer satisfaction. Expandable with further useful modules, adaptable to your needs.

Planbox offers a full-featured, yet easy to use agile project management tool. Our application allows small teams in companies of all sizes to plan, collaborate and deliver more efficiently...Right out of the box. Planbox is perfect for SCRUM and works well with other project management methodologies.

FogBugz provides all you need to make great software, including project management, issue tracking, and support, fused with just enough process to help you deliver. FogBugz shows you the issue and project info you need, alongside updates from your integrated tools. As well as providing expert advice and insights from two decades of studying how great software really gets built.

Sifter is a simple bug and issue tracker for teams that want their non-technical team members to help with issue tracking. By focusing on ease-of-use, Sifter helps decrease friction and increase participation leading to more bugs found, logged, and fixed.

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device.

Lightweight, smart, elegant and powerful app to manage your tasks/issues with GIT/SVN and Slack integration. - Real-time Collaboration - Crash Reporter - Release note - Activity report. - Integration with Github / Bitbucket / TFS / Subversion - Integration with Slack - API

4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have.

PractiTest is an end-to-end QA and Test management solution,designed to help users control their testing and development process, focusing on how to manage their project and its information, and how to communicate testing outcomes to all the relevant stakeholders. The software allow users to organize requirements, create and run tests, tracks bugs etc. Integrations are available with all the leading bug tracking tools including: JIRA, Pivotal Tracker,YouTrack, RedMine,Github and more...

C2 ATOM is a Sherweb company. It is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

Codegiant includes pretty yet powerful tools for agile project management. It is meant to be a single platform for project management. People are loving it as a great alternative to Jira as it is faster with better UI/UX and is free to use for upto 5 users. Codegiant includes issue tracking, hosted Git repositories, continuous integration and documentation in a single platform. Slack Integrations, API integrations are also in place with Codegiant.

CustomAnswers provides a flexible and robust platform that is customizable/configurable to a vast array of business processes and workflows. Manage all incoming requests and apply any type of complex workflow, tasks, activities to complete and stay compliant. Nothing will fall through the cracks. Ensure productivity and efficiency in a secure environment. Each customer is different and CustomAnswers will approach each one individually from implementation to ongoing support and best practices.

A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers.

Web-based project management software solution for small and large teams. Its modeling flexibility make it a good tool for both classic waterfall and agile and / or scrum based teams. Includes a powerful web based Gantt tool, and is available both as cloud service and local install. Its rich feature set covers project management, work logging, issue tracking, team agenda and meetings, workflow models, help desk, document management and much more.

Wowdesk is a simple, scablable & powerful issue tracking solution with advanced workflow for managing and automating issues resolution life cycle with smart guidance and SLA at best price. Wowdesk is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com

SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context you need to provide fast and personal assistance. It cuts back-and-forth and improves customer experience. SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. Works on any web application framework. Across all major browsers. No client-side downloads.

A simple yet powerful web based tool for managing your projects. Whether you are a small business or a larger Enterprise, Tickd will help your teams manage tasks and collaborate effectively with it's easy to use interface. It integrates with the tools you already use such as email and Slack, and is mobile friendly removing the barriers to free flowing communication. Built on a secure, scalable platform, Tickd is an inexpensive solution for your business. Sign up now for a free trial

Resuelve los problemas de gestión en tu organización. Temis promueve la colaboración entre equipos y ayuda a mejorar la comunicación entre colaboradores. Optimiza los procesos de trabajo y mantiene visibles los obstáculos para solucionarlos de inmediato. Facilita la toma de decisiones estratégicas para asegurar la óptima operación de tu empresa. Administra los asuntos para entregar resultados en tiempo y forma, siempre en equipo y de manera fácil, segura y eficiente.

Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of.

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center

Applixure is Digital Experience Monitoring tool that identifies generic and systematic issues in your computer and software environment; whether they relate to performance or functional issues, maintenance or security issues, utilization or compliance. Only Applixure can deliver speed, ease of use and continuously up-to-date visibility of your Endpoints against accurate industry benchmarks. For great Digital Employee Experience. Easily.

Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S.

Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).

Yodiz is leading Agile Scrum Tool & Issue Tracker. With it's innovative UI, simple UX and great set of features, it's probably the best tool. Yodiz has simple pricing model Startups: Free for 3 users Agile + Issue Tracker: $5/user/month Only Issue Tracker: $3/user/month. Yodiz offers all the great features you would love. Product Backlog Epics Sprint Board Release Board Issue Board To-Do list Project Reports Dashboards Realtime-notifications Tagging support

Cloud-based issue tracking solution for developers that helps mark and manage references between bugs, changesets, files & wiki pages.

PAZO is a retail task management software used by thousands of retailers for better visibility across their outlets, smoother internal communication, accomplish daily routine activities & streamline their operations. Empower your employees with a platform that helps in automating the daily operations and allows your employees to focus on customers. From task assignment & issue management to timely audits & improving operational productivity PAZO turns retail task management into a cakewalk.

Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximise service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

It is a performance testing platform that helps businesses set up tests, generate bug reports, take testing screenshots, and more.