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SolarWinds Service Desk (previously Samanage) is a highly rated IT service desk solution that simplifies issue tracking and resolution with time-saving workflows and automation. Fully-integrated asset management provides a complete picture of asset hardware, software and incident history to streamline issue resolution. Built with ITIL best practices in mind, IT teams can improve SLAs, and spend more time on big picture projects. Learn more about SolarWinds Service Desk SolarWinds Service Desk is a highly rated solution for IT teams who want to speed issue resolution, improve SLAs and save valuable time Learn more about SolarWinds Service Desk
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy. Learn more about Freshservice Online Issue Tracking service desk that helps you manage your IT infrastructure, minus the complications. Plus it's ITIL-compliant... Learn more about Freshservice
Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel: text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Resolve issues faster and deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk
TeamSupport helps improve issue tracking and reduce costs. Built for B2B help desks who support external customers, it's not just a ticketing system - it's a complete issue tracking suite that simplifies communication & collaboration between your help desk, other teams in your company, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting TeamSupport helps you get the focus back on your customers where it belongs. Learn more about TeamSupport Easy to implement web-based Issue Tracking & Help Desk software with a focus on B2B customer management and team collaboration. Learn more about TeamSupport
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk
Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 35 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements. Learn more about Zoho Bugtracker A simple, fast and scalable bug tracking application that helps you manage bugs easily and deliver great products on time. Learn more about Zoho Bugtracker
Usersnap is a customer feedback platform and visual bug tracking solutionfor everyone working on a web project and web-based applications. Someof our customersare the biggest brands in the world like Facebook, Microsoft, Canva, and Bridgestone. It makes visual bug tracking and feedback collection easy in your QA or testing process and you can send your issues automatically to your Jira Software, Asana, Trello, etc. Get all context data like screen size, URL, OS, browser version, etc. Learn more about Usersnap Collect user feedback and bugs by letting your users submit an annotated screenshot in their browser. Make Feedback Matter. Learn more about Usersnap
Zoho Desk is an effective web-based issue tracking software ensures reliable issue tracking process, stays error-free and makes customer service easy for everyone involved. Advanced process automation, Feedback loops, Cases management, customizable dashboards and reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received. Learn more about Zoho Desk Zoho Desk is an effective issue tracking software ensures process automation, error-free tracking and makes customer service more easy Learn more about Zoho Desk
Issue tracking should be flexible and work around the way you do. By creating service tickets from your emails, custom organization, and automated tasks, Accelo makes sure your service business never gets lost. This smart platform intelligently drives your business processes, alerts you if things are going off track, and forecasts the future, so your business is efficient and profitable. Accelo is the most complete and flexible business software for small to medium sized service businesses. Learn more about Accelo Accelo allows you to track issues from your emails, custom organization, and automated tasks so you never get lost. Learn more about Accelo
Zoho Projects is the project management software from Zoho, a brand that enables 45 million users to work online. Businesses large and small, from every industry use the app to deliver great work on time. Plan your projects, assign tasks, communicate effectively, never miss an important update and view detailed reports on progress. Learn more about Zoho Projects Plan, track and collaborate using the preferred project management app of more than two million users. Learn more about Zoho Projects
HappyFox is a web based issue tracking software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox
Wrike shorten fix times by optimizing your work processes. Streamline incoming bug requests with built-in forms, automatically assign correct teams and track progress on timelines or kanban boards. Get started now. Learn more about Wrike Streamline issue requests and track progress with Wrike work management software. Learn more about Wrike
NetHelpDesk provides ITIL aligned ITSM software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. Learn more about NetHelpDesk NetHelpDesk provides ITIL aligned ITSM software that can be installed on premise or in the cloud. Learn more about NetHelpDesk
Backlog is the all-in-one online issue management tool for project management, version control, and bug tracking. Bringing together the organizational benefits of project management with the power and convenience of code management, Backlog enhances team collaboration across organizations large and small. Plan work, track progress, and release code updates right in Backlog. Core features include subtasking, custom statuses, kanban-style board, Gantt charts, burndown charts, Git & SVN, and wikis. Learn more about Backlog Project & code management, together at last. Plan work, track progress, and release code right in Backlog for all-in-one collaboration. Learn more about Backlog
Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Learn more about JIRA Jira is a fully-featured issue tracker for teams planning and building great products. Learn more about JIRA
Issue tracking software is notoriously reactive, resulting in an endless stream of recurring issues without any sign of prevention or oversight. Alloy Navigator provides you with the ability to easily document and share common solutions with customers and technicians via an intuitive Knowledge Base, provides intelligent dashboards that help recognize service patterns and helps you dig down to your problem's root causes so they decrease as service levels rise. Learn more about Alloy Navigator Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
AuditFindings is a robust issue management system designed for audit and compliance departments. Save time trying to update spreadsheets with current status of issues. With AuditFindings.com, you can assign items to end users and be notified with updates are made to issues. With robust reporting and filtering, you have a single system to manage audit issues. Learn more about AuditFindings AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues. Learn more about AuditFindings
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities. Learn more about Alcea IssueTrack Alcea IssueTrack is a team oriented web-based issue tracking solution which includes various tracks for all your tracking needs. Learn more about Alcea IssueTrack
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing for issue tracking. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk RMM & PSA Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk RMM & PSA
MSP Manager is help desk and billing PSA designed exclusively for IT service providers. It's a robust but intuitive solution that helps them provide excellent customer support.incredibly efficiently. The MSP Manager Mobile app arms technicians with all the information they need to resolve tickets, anywhere, anytime. MSP Manager is a powerful standalone solution or integrates with both SolarWnds MSP's RMM products for a single pane of glass experience. Learn more about MSP Manager MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency. Learn more about MSP Manager
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics Customer Experience Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics Customer Experience
Clubhouse is a fast, uncluttered project management platform for Agile software teams to plan, build, and launch better products. It combines just the right amount of simplicity and structure to keep software teams happy and productive. Clubhouse is designed for developers and features a robust set of popular integrations (GitHub, GitLab, Slack, and more) and a well-crafted API to automate workflows. All core features are 100% free for teams up to 10 users. Learn more about Clubhouse Clubhouse is a fast project management platform built for today's software team. All core features are free for teams up to 10 users. Learn more about Clubhouse
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus
SpiraTest is an integrated Requirements and Quality Management solution that manages your project's Requirements, Test Cases, Releases, Defects and Issues in one environment, with complete traceability throughout. After defining your project's requirements, you generate the test cases and test steps that validate the functionality. The test execution modules allows users to run through the tests, logging defects/issues as they go. SpiraTest is Fully Web-Based. Free 30-Day Trial. Learn more about SpiraTest Web-based software to help you write better requirements, manage your test cases and track defects. Learn more about SpiraTest
Agiloft Issue Tracking provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time. Start today with a free custom demo. Learn more about Agiloft Winner of Info-Tech analyst awards. Flexible issue tracking ensures a rapid implementation of even the most sophisticated workflows. Learn more about Agiloft
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Learn more about Canfigure Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure
A simple yet powerful web based tool for managing your projects. Whether you are a small business or a larger Enterprise, Tickd will help your teams manage tasks and collaborate effectively with it's easy to use interface. It integrates with the tools you already use such as email and Slack, and is mobile friendly removing the barriers to free flowing communication. Built on a secure, scalable platform, Tickd is an inexpensive solution for your business. Sign up now for a free trial Learn more about Tickd A simple yet powerful web based tool for managing your projects. Organise your team's work into projects, milestones and tickets. Learn more about Tickd
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor
VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. Learn more about VIZOR ServiceDesk & IT Assets VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Learn more about VIZOR ServiceDesk & IT Assets
Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk Learn more about Freshdesk A modern, web based issue tracking software used by over 150,000 businesses worldwide. Learn more about Freshdesk
Bitrix24 is a free online IT project management solution with unlimited projects, tasks and subtasks. It comes with time tracking, task automation workflows, Gantt chart, document management and task collaboration tools, such as group chat and video conferencing. Customer management and helpdesk are available as well. Available in cloud and on-premise with open source code access. Over 4 million companies worldwide have registered with Bitrix24. Learn more about Bitrix24 Bitrix24 is a free online IT project management solution used by over 4 million companies worldwide. Learn more about Bitrix24
Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies. Learn more about Opsgenie Top Rated: Opsgenie is a powerful alerting and on-call management platform for Dev and Ops teams operating always-on services. Learn more about Opsgenie
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA
VisionFlow is a flexible and comprehensive software suite for IT Service Management. Automating the activities in your ITSM processes makes them highly efficient. VisionFlow is a powerful solution for any IT organization as it makes information flow easy and seamless between team and departments. It supports the widely accepted ITIL framework but can also easily be adapted to any internal already existing workflow. Learn more about VisionFlow Web based, powerful IT Service Management Software that supports ITIL framework and any internal already existing workflow. Learn more about VisionFlow
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
Your issue tracking concerns are our passion. Speak to an expert and get a customized solution improving speed and accuracy. Get off email and spreadsheets and save hours per day. Issuetrak has provided issue tracking to thousands of companies for over 15 years. It's in our name! We provide personalized attention and build relationships that matter with our customers. Not all issue tracking solutions fit every company -- we customize the right configuration and consult with you to launch. Your favorite issue tracking software comes with full support. Contact an Issuetrak expert and configure a software solution today.
Instabug provides in-app feedback and bug reporting to mobile apps looking for issue tracking. After integrating the SDK, it allows you to have a seamless two-way communication with users or testers, while providing detailed environment report for developers. The integration process takes less than a minute and the results are outstanding! The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. We're the most intuitive way of collecting Real-Time Contextual Insights throughout the entire mobile app lifecycle.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line. Powerful and affordable issue tracking software solution that can be configured to your exact needs.
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today. Fully-managed service management suite that helps teams quickly and accurately track, resolve and report on issues.
Marker.io makes it easy for testers and product stakeholders to report visual feedback directly to developers. Capturing, annotating and reporting bugs that developers will know how to reproduce has never been easier. Deep integrations with your team's existing issue tracking tools - Jira, Trello, GitHub, Asana, Gitlab and more - means you won't need to train and onboard your team to new tools and workflows. Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain.
Sentry provides open-source error tracking to monitor and respond to bugs and crashes anywhere in your stack in real time. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected. For the first time, every developer can get instant visibility into how their production code affects real users and automatically triage and resolve issues as part of their existing workflow. Provides open-source error tracking to monitor and respond to bugs and crashes anywhere in your application in real time.
The simplest issue tracking and task management software for teams from 2 to 200. Track tasks within your company or for your external clients and/or customers. DoneDone is loved by software teams, marketing teams, professional service firms, hiring managers, and customer support teams. Track bugs. Track tasks. Track projects. Track job applicants. Track client activities. Track tech support requests. Track customer service inquiries. Manage projects and customers all in one place! The simplest issue tracking and task management software for teams from 2 to 200. Manage projects and customers all in one place!
A cloud issue tracking and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support customers and internal users from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses. Innovative and easy issue tracking software for companies looking for fast and agile support services. FREE life time plan available.
Software with project planning, collaboration, agile bug and incident tracking capabilities. Software development teams will appreciate the ability to effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity. Software with project planning, collaboration, agile bug and incident tracking capabilities for development teams.
Trusted by large organizations with unique requirements, DevonWay software is tailored to your exact business rules, data, and workflow, minimizing change management and virtually guaranteeing project success. Customers such as NiSource, GE, and Rolls-Royce use our software to help them comply with ISO 9001 standards, minimize risk, improve safety, and resolve deficiencies. Our U.S. based experts are available 24/7/365 after implementation to ensure you meet your goals over the long term. Continuously improve the quality, safety, and performance of your operations with a fully tailored solution that doesn't require IT.
Cayzu's total platform allows help desk agents, teams, and workflows to put the customer first and grow brand fanatics. We include all the modern features you'd expect from a best-of-breed solution, only we make them easier to use. We like companies focused on customer service and would love to work with you. Automate processes, communicate wherever your customers are, customize the experience, and report on feedback and key metrics. We fit perfect for teams with 10-50 agents. From start ups to Enterprise companies, over 20,000 customers trust Cayzu's web based platform with their customer support needs.
Planio is a Redmine-based issue tracker. You can create custom workflows personalized to your situation. The Helpdesk makes it easy to manage support tickets. Tight integration with GIT/SVN means you can link your repository commits to issues in Planio. We include free data transfer from other tools and telephone support with every plan. Planio makes managing software projects easy with issue and bug tracking, agile boards and tight integration with GIT/SVN
Sifter is a simple bug and issue tracker for teams that want their non-technical team members to help with issue tracking. By focusing on ease-of-use, Sifter helps decrease friction and increase participation leading to more bugs found, logged, and fixed. Simple hosted bug and issue tracker designed to work great for both technical and non-technical team members.
Wix Answers is the professional customer support platform with issue tracking functionality. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business¿ progress. With Wix Answers, you can build better, longer-lasting relationships with your custome Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.
Lightweight, smart, elegant and powerful app to manage your tasks/issues with GIT/SVN and Slack integration. - Real-time Collaboration - Crash Reporter - Release note - Activity report. - Integration with Github / Bitbucket / TFS / Subversion - Integration with Slack - API Lightweight, smart, elegant and real-time collaboration app to manage your tasks, issues, crashes, releases
CustomAnswers provides a flexible and robust platform that is customizable/configurable to a vast array of business processes and workflows. Manage all incoming requests and apply any type of complex workflow, tasks, activities to complete and stay compliant. Nothing will fall through the cracks. Ensure productivity and efficiency in a secure environment. Each customer is different and CustomAnswers will approach each one individually from implementation to ongoing support and best practices. Flexible and robuste configurable platform to manage requests and apply any type of complex workflow to complete and stay compliant.
A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers. On Premise & On Demand Enterprise Helpdesk Ticketing & Issue Tracking software. AD/ADFS integration and built for Azure.
Codegiant includes pretty yet powerful tools for agile project management. It is meant to be a single platform for project management. People are loving it as a great alternative to Jira as it is faster with better UI/UX and is free to use for upto 5 users. Codegiant includes issue tracking, hosted Git repositories, continuous integration and documentation in a single platform. Slack Integrations, API integrations are also in place with Codegiant. Issue tracking, continuous integration, and documentation in a single platform. It is free for upto 5 users and unlimited repositories.
Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management. Manage your issues with our Fully integrated ActionTracker.
Wowdesk is a simple, scablable & powerful issue tracking solution with advanced workflow for managing and automating issues resolution life cycle with smart guidance and SLA at best price. Wowdesk is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com Simple, scablable & powerful issue tracking solution with advanced workflow engine
SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context you need to provide fast and personal assistance. It cuts back-and-forth and improves customer experience. SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. Works on any web application framework. Across all major browsers. No client-side downloads. Co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform.
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S. CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting.
Yodiz is leading Agile Scrum Tool & Issue Tracker. With it's innovative UI, simple UX and great set of features, it's probably the best tool. Yodiz has simple pricing model Startups: Free for 3 users Agile + Issue Tracker: $5/user/month Only Issue Tracker: $3/user/month. Yodiz offers all the great features you would love. Product Backlog Epics Sprint Board Release Board Issue Board To-Do list Project Reports Dashboards Realtime-notifications Tagging support Agile Scrum Tool, Issue & Bug Tracker, Agile Project Management, Kanban Agile Board, Issue Tracker
Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution. With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work.
Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximise service reliability, accelerate innovation velocity and deliver outstanding customer experiences. Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
Orchard Collaboration is a free, open source ticketing system, project management and collaboration framework build on top of the Orchard CMS. It natively integrates with Orchard CMS and extends its features by allowing its users to collaboratively work on the content or by simplifying communication with the customers. Open source ticketing system, project management and collaboration framework build on top of the Orchard CMS.
Cloud-based issue tracking solution for developers that helps mark and manage references between bugs, changesets, files & wiki pages. Cloud-based issue tracking solution for developers that helps mark and manage references between bugs, changesets, files & wiki pages.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
The new intelligent agile/scrum tool for Time Tracking, Task Management, Issue & Bug Tracking, Feedback Analytics, Release Planning, Development Progress Tracking and Collaboration. Free for small businesses. The new intelligent Agile/Scrum tool for Time Tracking, Task Management, Planning, Analytics, Bug Tracking and more...
Time is money! We works daily on minimizing the time and efforts while maximizing the productivity of your business. We uses customer feedback to secure the best performance to the users. ManageMart.com is Cloud Field Service Management software is a best solution that can help your business to grow. Powerful CRM, Invoicing, Estimating, Scheduling, Billing, Tracking, Routes, Issues, Client Portal&Multi user login. Full financial, tax and management reports necessary to maintain clear cash flow. Managemart cloud field service management software for your business.
Serfy - unique maintenance service NETWORK. - For Maintenance Service Companies Serfy is a field service management software, empowering to get tasks from their Clients and manage it to Field staff or Outsource Partners. - For Maintenance Service Buyers Serfy is a FREE and Universal tool to report all kinds of issues to all their Service providers. - Serfy is used mostly by Commercial property management and Facilities companies. Contact us for more. Serfy - unique issue ticketing & field service management NETWORK empowering Providers to connect with their Clients and vice versa.
With Cention you can: * handle all your channels in one system with pure OMNI-channel support * get a full 360 view of all your customers communication, including complete history * have chat bots working side by side with your agents with seamless transfers and full history * route all errands to the right queue, right agents and right bots automatically * get external and internal help with our Collaboration feature * get full statistic coverage with our Reports module Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Mainteno is a cost-effective, award-winning software system that lets you easily track and manage maintenance issues across multiple sites. With Mainteno, any user can easily report a problem by phone or other device, adding photos as required. Managers are then notified, or contractors automatically contacted and progress in resolving the issue is tracked through to completion. Mainteno even keeps all the relevant documentation in one convenient system! Easily track and manage all issues, across multiple sites, through one intuitive interface.
Download pre-configured solutions, or quickly customize your own tracking solution that conforms to your process and your workflow. Supports mobile and desktop clients. Used by many global corporations. Quickly customize a tracking solution that conforms to unique process and workflow rules.
Feedback collection and bug tracking tool that allows clients to submit feedback on their website while it's being developed. Feedback collection and bug tracking tool that allows clients to submit feedback on their website while it's being developed.
Software Issue Manager is a WordPress plugin that provides: * 360 degree issue management * Built-in and custom reporting * Built-in system-wide and member level dashboards * Role based content access; project director, manager, team member, and client roles * Advanced resolution collaboration * Ability accept issues from emails with advanced spam control * Issue time tracking with reporting * Issue life-cycle notifications * Advanced issue taxonomy management with contextual coloring WordPress plugin that provides 360 degree enterprise level issue management solution with advanced issue analytics and reporting.
Enablon Safety & Incident Management software covers the entire incident management lifecycle. It allows all events to be reported, investigations managed and corrective action plans monitored. The solution offers comprehensive web and mobile data collection features, expert root cause analysis, and advanced reporting capabilities (OHSAS 18001, RIDDOR, WCB, etc). In addition, built-in best practices can be used to turn incident report data into preventive action plans. Ask for a free demo now! Enablon provides the most complete EHS, Sustainability and Risk Management software solutions on the market with 1000+ global customers
Major features include: - Upload test objects (.apk, .ipa files or link to the websites) and share a link for it with your project members - Create test plans, manage and edit them - Create, edit, copy and move test cases within modules - Export and import test cases from .CSV file - Create test runs, select test cases from different test plans - Create a bug, if a test case is failed - Use EasyQA SDK to catch crashes and report bugs Test Management Tool to share test builds, write and execute test cases, track bugs and catch crashes.
Futuramo Visual Tickets lets teams, collaborators and business partners effectively exchange ideas, opinions, and requests. With intuitive features to create, edit and share tickets, teams are free of long text explanation and can easily communicate and collaborate. Futuramo Visual Ticket features are made to simplify and shorten tickets exchange by using quick, visual messages. Futuramo Visual Tickets is a cloud-based web app for project communication: ticketing, bug tracking, request management and ideation.
Sphera's solutions initiates actions from any source within the system both reactive and proactive processes, external systems across business domains, and custom sources per your organizational needs creating easy access to all accountabilities. This enables an Action Item workflow step to verify that action is taken and configure the number of approvals required to approve a workflow. Automate Email notifications, reminders, approvals, closure and verifications per your processes and more. Spheras action item management solution allows you to capture, manage, and monitor tasks that require completion.
PAZO assists businesses in ensuring that their daily routine activities are carried out effortlessly to invest the time saved on other business processes. The cloud-based app automates the arduous pen and paper-based processes of checklists filing and issues/snags management. With a user-friendly dashboard, businesses can avail a holistic view of the operations carried out at every level. PAZO extends its feature-rich app to various businesses with their core features being checklist scheduling. Cloud-based app that automates the arduous pen and paper-based processes of checklists filing and issues/snags management.
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Highly customizable without programming or consultants. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents. Starts at $29/agent/month. The Apple MAC of issue tracking.
AdminiTrack is a premier application service provider (ASP) providing an easy to use, high performance hosted Issue and Defect Tracking Application designed specifically for professional software development teams. AdminiTrack can be accessed from anywhere in the world with just a browser. AdminiTrack lets software development teams focus on developing quality software. Online issue and defect tracking application for software development teams - help desk, support software for application development.
Collaborative, email-based issue management system that is easily customized for small and large organizations. PointInsight works the way people work and follows how organizations function. It brings focus to the issues that real world issues require. It improves collaboration, streamlines processes and provides a unifi ed enterprise platform for identifying, prioritizing, communicating, documenting and resolving issues. Collaborative, email-based issue management system that is easily customized for small and large organizations.
Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
Comindwork - free Gantt, workflows and to-dos; fully customizable. Manage your projects and team online. The most customizable suite of flexible to-dos, wiki, emails - with Gantt charts, tickets and workflows. Zero-investment and flexible pay-as-you-go pricing. Web-based project management and team collaboration tool; tasks and tickets management, bug tracking, planning and monitoring.
tBits Expediter is an Online Action Item Tracking & Compliance Monitoring Solution that enables teams to proactively manage issues & resolve them in time-bound manner. Issues like non-conformances, exceptions, process deviations, QHSE incidents, project tasks need to be resolved on time to avoid loss of resources, time, reputation and compliance issues. An online action item tracking & compliance monitoring solution for teams to proactively manage issues & resolve them in timely manner.
MasterTrack is a Web-based issue tracking system that allows technical and customer support teams to take on the task of managing customer questions and requests. Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests.
MetricStream Incident Management software module is a comprehensive solution that enables companies to establish and follow consistent procedures for issue capture, loss event tracking, task management, and status reporting. The issue management solution supports identification and evaluation of issues as well as case investigation and tracking leading to an elaborate remediation or corrective action process. Establish and follow consistent procedures for issue capture, loss event tracking, task management, and status reporting.
Q5's Incident Management Software is an easy-to-use, web-based system for centralizing the process of recording, tracking and reporting events and incidents in order to streamline compliance. Our incident management software will help you better identify workplace hazards and implement corrective actions to promote a safer work environment. Helps you better identify workplace hazards and implement corrective actions to promote a safer work environment.