---
description: Compare the best Issue Tracking Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Issue Tracking Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)

# Issue Tracking Software

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> Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk. These applications keep track of tasks from capture to resolution, producing reports, enforcing compliance and optimizing business resources. Issue Tracking software is often web-based and compatible with other software applications. For related solutions see Bug Tracking software, Complaint Management software and Help Desk software.

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## Products

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
2. [SpiraTest](https://www.capterra.co.uk/software/70008/spiratest) — 4.0/5 (104 reviews) — SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process.
3. [AuditFindings.com](https://www.capterra.co.uk/software/156900/auditfindings-com) — 4.8/5 (8 reviews) — AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues.
4. [Volley](https://www.capterra.co.uk/software/217071/volley) — 4.7/5 (69 reviews) — Fast track design review with quick, visual feedback that gets everyone on the same page.
5. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (49 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
6. [VIZOR IT Asset Management](https://www.capterra.co.uk/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) — Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now.
7. [BugHerd](https://www.capterra.co.uk/software/129027/bugherd) — 4.7/5 (65 reviews) — BugHerd makes it easy for clients to leave website feedback and report issues.
8. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows.
9. [Jira](https://www.capterra.co.uk/software/19319/jira) — 4.4/5 (15494 reviews) — Jira is a fully-featured issue tracker for teams planning and building great products.
10. [GitHub](https://www.capterra.co.uk/software/129067/github) — 4.8/5 (6206 reviews) — Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
11. [ClickUp](https://www.capterra.co.uk/software/158833/clickup) — 4.6/5 (4635 reviews) — ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows.
12. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
13. [Wrike](https://www.capterra.co.uk/software/76113/wrike) — 4.4/5 (3042 reviews) — Wrike is the AI-powered work delivery platform for issue tracking, helping your team prioritize and resolve problems faster.
14. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.
15. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) — Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
16. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24\!
17. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
18. [Zoho Projects](https://www.capterra.co.uk/software/169455/zoho-projects) — 4.5/5 (872 reviews) — Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.
19. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
20. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (802 reviews) — Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT.
21. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
22. [Spiceworks Cloud Help Desk](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk) — 4.4/5 (586 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
23. [SolarWinds Service Desk](https://www.capterra.co.uk/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Track and resolve issues faster with AI-powered workflows. Centralize tracking and cut resolution time by up to 52%.
24. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (523 reviews) — Issues are logged, classified, routed, and resolved automatically, with a full audit trail.
25. [Salesforce Platform](https://www.capterra.co.uk/software/164356/app-cloud) — 4.4/5 (407 reviews) — Build around the customer with AI-powered apps to create amazing experiences.

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## Related Categories

- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Task Management Software](https://www.capterra.co.uk/directory/10030/task-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
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Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 15 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":17,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"Zoho Projects","position":18,"description":"Zoho Projects is an online project management tool that helps teams collaborate effectively and complete projects on time. One of its core capabilities is issue tracking, which allows teams to quickly identify, prioritise, and resolve problems that arise during the project lifecycle.\n\nUsers can easily create and assign issues, set due dates, and track progress in real time. The tool also provides detailed analytics to help team leaders identify bottlenecks and take corrective actions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90500a0b-eb4b-4bd0-a547-9b65bcc63bf5.png","url":"https://www.capterra.co.uk/software/169455/zoho-projects","@type":"ListItem"},{"name":"TeamSupport","position":19,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Freshservice","position":20,"description":"Freshservice transforms issue tracking from a reactive ticketing queue into an AI-native engine that orchestrates outcomes. \n\nMove beyond manual triage, endless backlogs, and disjointed tools. By unifying ITIL-aligned incident management with assets, changes, and IT operations on a single platform, teams gain the shared context needed to resolve issues accurately and prevent costly disruptions.\n\nPowered by Freddy AI, Freshservice intercepts issues before they reach agents by delivering conversational self-service directly in Slack and Microsoft Teams. \n\nWhen human support is required, AI Copilot assists agents by instantly categorizing tickets, summarizing complex issue threads, and suggesting resolutions based on historical data.\n\nIdentify root causes faster with dynamic dependency mapping and automated discovery. Deliver enterprise-grade, predictable IT service and track issues seamlessly from intake to resolution, all without the enterprise complexity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.co.uk/software/132997/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":21,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.uk/software/138769/jira-service-management","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk","position":22,"description":"The Spiceworks IT Cloud Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. \n\nStart tackling tickets in minutes with a simple-to-use help desk software.  Plus, it's more than just ticket tracking: understand (and change) team behavior and articulate your value to the business. \n\nLearn more about the two plan types:\n1. Core (free) \n2. Premium (paid), monthly or annual","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8aaae139-0b2a-4c4a-ac09-ca3af9dc5a7d.png","url":"https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":23,"description":"SolarWinds Service Desk simplifies issue tracking with intelligent workflows and automation. Don't let requests slip through the cracks; centralized tracking ensures every issue is routed, prioritized, and resolved. With SolarWinds AI providing instant context and solution suggestions, you can resolve issues up to 52% faster and keep projects moving. From simple bugs to complex problems, track it all in one unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.uk/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"SysAid","position":24,"description":"An issue that isn't tracked to closure is an issue that comes back. SysAid logs every incident the moment it's detected, with full context: asset ID, user profile, and event history attached automatically. AI classifies and prioritizes each one by urgency and risk, so your team works the ticket that matters, not the loudest one. Straightforward issues get resolved by AI on its own, using your knowledge base and past resolutions; the rest route to the right agent with the context already there. When the same issue keeps resurfacing, AI clusters it with related incidents and surfaces the likely root cause, so your team fixes it once instead of closing it five times. Every action is logged and auditable, so you can show exactly what happened and when, not reconstruct it after the fact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.capterra.co.uk/software/107225/sysaid","@type":"ListItem"},{"name":"Salesforce Platform","position":25,"description":"Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services  including Force, Heroku Enterprise, and Lightning  that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db76f63d-1634-4a52-97fa-4342a6a36ae9.png","url":"https://www.capterra.co.uk/software/164356/app-cloud","@type":"ListItem"}],"numberOfItems":25}
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