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Cloud-based IT support software for SMBs with in-house and remote teams. Learn more about GoTo Resolve
GoTo Resolve is an all-in-one IT support software built for today's SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use. Learn more about GoTo Resolve

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
The solution shouldn't be more painful than the problem. Support your customer service with ours - it's the best in the business. Learn more about Issuetrak
Does your complaint management software provider...fail to manage your complaints? Turn to a team that's seen everything. For almost 25 years, we've maintained industry-leading customer service for thousands of our own customers, by using our own software. Implementation is easy with our 24/7, 100% U.S.-based customer support at your fingertips. Speak with an expert ready to help customize your software solution to manage complaints and improve customer and team-member relationships. Learn more about Issuetrak

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a fully-featured omnichannel complaint management software. Utilize our hybrid ticket stream through which you can follow your customers through different channels but always stay in the same hybrid ticket. Take advantage of our universal inbox which combines all of your customer communication channels into a single, unified inbox. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
United Kingdom Local product
Cost-effective, cloud-based Complaints Management system with full CAPA integration. Learn more about isoTracker Complaints Management
Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. Learn more about isoTracker Complaints Management

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox Help Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Get a beautiful status page in 10 seconds without paying thousands of dollars! Fully customizable and feature-rich status page service. Learn more about Instatus
Get a beautiful status page in seconds. Used by products like Linear, Whereby, and Restream. Fully customize your page and support multiple languages. Communicate your status: - Define your service components & groups. - Add incidents, maintenances & templates to your page. - Automate with 10+ monitoring integrations. - Send updates to customers via Email, SMS, Webhooks, Slack, MS Teams, and more! Embed widgets or use Pingdom app. Private & public pages. SSO available. Start for free! Learn more about Instatus

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service ¿ email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Quality Management Software; includes electronic document control, training control, corrective action, audit, supplier mgmt, and more. Learn more about MasterControl Quality Excellence
Once a product finally hits the market, monitoring it for any quality issues is vital. This is more effective when done with complaint management software. With the MasterControl Postmarket Excellence suite of solutions, companies have the best tools to track and resolve customer complaints effectively and ensure regulatory compliance. By storing data in a centralised, cloud-based location, companies can analyse the complaints they receive to detect issues that indicate larger problems. Learn more about MasterControl Quality Excellence

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Get a fit-for-purpose support solution implemented in record time with low-code customizations and ITSM best-practice capabilities. Learn more about InvGate Service Desk
InvGate Service Desk is an ITIL-ready solution with an unprecedented user interface offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automations & smart ticket management tools. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and Gamification. Learn more about InvGate Service Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! Learn more about ComplianceQuest
End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement. With ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Learn more about ComplianceQuest

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external. Learn more about Missive
Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. Learn more about Missive

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Learn more about HR Acuity
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people. Learn more about HR Acuity

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Qualityze EQMS Suite is specifically designed to address quality and compliance challenges for enterprises efficiently and effectively. Learn more about Qualityze Suite
Qualityze Enterprise Quality Management Suite is a next-generation solution designed to address the quality management needs while meeting applicable regulatory compliance. Built on the most powerful and secure platform, i.e., Salesforce.com, Qualityze provides a greater flexibility, security, and reliability in managing end-to-end quality processes. It has advanced in-bult capabilities like intuitive dashboards, configurable workflows, notifications, task schedules, reporting, and much more. Learn more about Qualityze Suite

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Intelex provides users with a central location to effectively track and manage customer complaints and corresponding follow-up actions. Learn more about Complaint Management Software
The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint. Learn more about Complaint Management Software

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability. Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity Learn more about IssuTrax

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
KNOW Housekeeping module that automates daily housekeeping activities, resulting in an increase in productivity and guest satisfaction. Learn more about Knowcross
KNOW Housekeeping streamlines daily housekeeping activities resulting in double-digit improvements in staff productivity, higher guest satisfaction, and a massive reduction in the hotel’s carbon footprint. With inbuilt COVID-ready functionalities including task types that follow the “sanitation > full cleaning > sanitation” cycle after departure, Staff Health Console, and the new My Health mobile module ensure the accountability and safety of your staff and guests. Learn more about Knowcross

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Zendesk Support is the leading complaint management software built for better customer relationships.
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel.
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with 10 agent seats, so you can get started right away and make your customers happy! Learn more about Freshdesk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Handling customer complaints is easy when you have the right tools. Try Zoho Desk the industry's favourite complaint management system.
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free plan gives you 3 users free to head start your customers compliant management operations. Learn more about Zoho Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
Industry-leading customer support software empowers B2B SaaS companies to reduce churn and increase NPS scores by promptly resolving tickets and easily collaborating with multiple departments to provide a level of support that creates customers for life. Support provides: -Tools to collaboratively handle complex issues -Customer management -Omnichannel support -AI-powered automation -Integrations with leading technologies (CRMs, project management tools and communications platforms) Learn more about TeamSupport

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Deliver mission critical service faster with Incident Management
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Address incidents quickly by ensuring your teams can identify, track, and fix issues with proven workflows. Give agents and service operations teams full visibility into incidents, cases, and customer data in a single workspace. Create an even better customer experience with Incident Management best practices built into the #1 service platform. Learn more about Salesforce Service Cloud

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready!
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View. Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are. Learn more about Vtiger CRM

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer’s mindset and point the way to improvements that will generate lasting, happy customer relationships. Don’t hope for happy customers, create them! Learn more about Qualtrics CustomerXM

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Front is more than a communication hub — it’s how 7500+ companies turn complaints into rave reviews through fast, personalized interact
With Front, complaints are just an opportunity to delight a customer. Front is a business communication hub that connects every channel to help 7500+ companies better track complaints, respond quickly, and improve the customer experience. We combine the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to collaborate and deliver personalized responses, so your customers always feel like the most important ones. Learn more about Front

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs. Learn more about SAP Customer Experience

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well!
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. Learn more about Instabug

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Run your own branded customer loyalty program. Recognize purchases and visits, increase customer retention and foster growth.
Run your own branded customer loyalty program! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. You get an advanced loyalty program complete with incentive campaigns, a vast digital rewards catalog (including AMEX, MC and Amazon GC Rewards), built-in e-mail/sms communications and autopilot operation. Several interfaces to choose from, including Standalone Cloud/Web, Customer Kiosk, Mobile App or Vend POS and Square POS integrated. Learn more about Preferred Patron Loyalty

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Complaint management software made easy. Manage complaints with a flexible web-based solution.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management. Learn more about QT9 QMS

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Contracts, risks, insurance, claims, incidents, assets, workflow management software with integrations & dashboard reporting.
Contract, risk, claims, incident, litigation, compliance, & insurance management software, Web-based with features for document management, approval workflow, log history, document templates, email notifications, contact notes, date and time stamps, customizable reporting, and document version control. Fully hosted or self-hosted options available with private labeling and integration to your web site. Multiple currencies and multiple languages. Learn more about A1 Tracker

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Quality management solution that helps users manage documentation, compliance, design customer complaint workflows, risks, & training.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows (like our customer complaint workflow), streamline training management, manage internal and external audits and ensure implementation of critical industry regulations in real-time. Ideal for heavily-regulated industries, where compliance with standards including ISO 17025, 17020, 13485, and 9001, TNI, GFSI, FDA, and FQS are required. Learn more about Qualtrax

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Speed up website testing: report straight into your Jira, Trello, Asana etc. with all technical information your devs need to fix them.
Have you ever felt frustrated with internal testing & bug reporting, either as a reporter or as a developer? So did we, so we created Marker.io to streamline those workflows. Capture, annotate & report bugs from your website by filling in the form to create a ticket in your team's issue tracking tool -Jira, Trello, GitHub etc.- with a single click. Marker.io adds environment data & console logs, so recreating & fixing the issue is easy. Perfect for web agencies, SaaS & ecommerce websites. Learn more about Marker

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SeeClickFix provides local governments everything needed to collect, manage, resolve, and report on public service requests.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done. Learn more about SeeClickFix

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology. Learn more about NABD System

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial. Learn more about UseResponse

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
With a 100% focus on safety, SALUS simplifies the complex ecosystem of safety compliance with an easy-to-use, centralized platform.
With the power of SALUS, you can manage safety compliance across your entire organization from a single source. Say goodbye to a fragmented safety system and hello to a simplified, centralized approach. Built for the construction industry, SALUS is 100% focused on safety and mimics existing workflows to simplify use and accelerate adoption. With SALUS, users can sign & submit documents; track certificates; and manage subcontractors, worksites, & assets, all from a centralized dashboard. Learn more about SALUS

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Ticket Management, Customer Success, Customer Experience, Knowledge Base, NPS, CSAT, CES, Customer portal, Mobile apps, CRM data Sync
Supportbench is a complete customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Features include survey engine, NPS, CSAT, knowledge base, true data synchronizations to Salesforce, dashboards, analytics, scheduling tools, team scorecards, and customer success health scoring. Learn more about Supportbench

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Airbrake provides frictionless error monitoring, debugging, and performance insight for your entire app stack.
Airbrake provides frictionless error monitoring and performance insight for the entire app stack. Drill down on recurring exceptions or filter by parameters, users or environment variables. Intelligent grouping and duplicate detection are presented to ensure users don't get overwhelmed by trivial errors or a mass of emails. Learn more about Airbrake

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Learn more about C-Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised. Learn more about Wix Answers

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing