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Complaint Management Software
Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly. These solutions are characterized by the ability to accurately capture, classify and route complaints, enabling communication across the team and insuring compliance. Complaint Management software is related to Customer Satisfaction software, Customer Service software and Help Desk software. Read more Read less
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isoTracker Complaints Management
Local product
Popular cloud-based Complaints Management system with full CAPA integration.
Learn more about isoTracker Complaints Management
Popular cloud-based Complaints Management system which can integrate into a comprehensive QMS system. Uses workflow to automate processes, integrates with Corrective and Preventive Action (CAPA) capabilities, set automated targets and close by dates with reminders and escalations, automatic email task notifications and advanced analytics and reporting.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Create the new standard for customer service using Case IQ’s all-in-one intake and complaint management solution.
Learn more about Case IQ
Improve your efficiency and boost customer and employee satisfaction with Case IQ's centralized, all-in-one intake and case management platform. Uncover and resolve cases faster with our integrated intake options and automated workflows. With Case IQ, you can also analyze recurring complaint trends with built-in analytics to proactively identify areas of risk, and secure sensitive data with role-based access controls.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support.
Learn more about Issuetrak
Gain a competitive edge in customer service with the power of Issuetrak's complaint management software. Designed for omnichannel complaint submission, Issuetrak gives you instant and total visibility over the complaint cycle so you can respond to feedback faster, fix problems better, and make your customers feel heard, seen, and valued.
See how Issuetrak can enhance your brand and improve customer retention and satisfaction. Request your free demo or trial today!
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.
Learn more about Zoho Desk
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of omnichannel capabilities, advanced analytics functionalities, process automation, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free flexible trial plan helps you head start your customer's compliant management operations.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
If you work in Pharma, ditch manual temp checks. World #1 monitoring system for pharma assets, smart audits, and fastest calibration.
Learn more about Eupry
World's #1 calibration process for the pharma industry, designed to automatically receive newly calibrated data loggers for precise temperature and humidity monitoring. This innovative system reduces risk and manual labor, enabling users to generate audit reports with just 3 clicks. Experience full pharma-grade compliance, patented technology, and the fastest calibration process on the market – ISO 17025-accredited of course. Try it for free.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
Learn more about HelpDesk
HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication.
The HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Cority’s Complaint Management software streamlines complaints & improves satisfaction with data-driven insights.
Learn more about Cority
Cority offers comprehensive Complaint Management solutions, empowering businesses to handle customer grievances, ensure regulatory compliance, and drive continuous improvement.
Our complaint management software simplifies the process, boosting responsiveness and improving customer satisfaction. Make informed decisions with insightful data analysis to prevent future issues with Cority's Complaint Management system.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Zendesk Support is the leading complaint management software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
Learn more about Zendesk Suite
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today!
Learn more about ComplianceQuest
End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.
With ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations.
Learn more about ComplianceQuest
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
Learn more about InvGate Service Management
InvGate Service Management is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership.
Learn more about InvGate Service Management
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel.
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with 10 agent seats, so you can get started right away and make your customers happy!
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an advanced omnichannel complaint management system designed to help companies keep track of issues and provide better customer experience. Our hybrid ticketing system gives you complete control over how your agents interact with your customers through multiple communication streams. Utilize the universal inbox to integrate all communication channels into one unified mailbox. How much does LiveAgent cost you ask? Only $9 per month! Try the first 30 days for free! No card needed!
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide.
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 15 million businesses worldwide. Cloud, mobile and on-premise editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.
Learn more about Bitrix24
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
Learn more about TeamSupport
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready!
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.
Learn more about Freshservice
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about CXone Mpower
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Local product
Tidio is a complaint management platform that helps you answer customer questions 24/7 with omnichannel communication, smart ticketing,
Tidio is an AI-powered complaint management platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value or uncommon requests.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management
Our complaint management software empowers medical device, pharmaceutical, and biologics companies to streamline FDA complaint tracking and resolution. With a focus on digital quality management and an eQMS approach, gain valuable insights from centralized, cloud-based data storage. Proactively monitor product quality, ensuring market success and regulatory compliance for your organization.
Learn more about MasterControl Quality Excellence
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers many tools built for complaint management. Live chat for teams keeps your agents in the know of all customer communication, while integration to Facebook and email as well as contact forms on your site keep them connected on every channel, every step of the journey.
Learn more about Smartsupp
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View.
Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are.
Learn more about Vtiger CRM
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale
Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
Learn more about Front
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
Boost productivity and reduce costs with the world's most advanced, AI-driven platform for complaint management. Qualtrics XM for Customer Experience combines omnichannel analytics and powerful automations to uncover the root cause of customer friction across calls, emails, chat, and more and deliver personalised recommendations to your frontline teams. Automatically score every interaction and surface critical insights to help coach managers and agents.
Learn more about XM for Customer Experience
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Features
- Support Ticket Management
- Self Service Portal
- Email Management
- Issue Tracking
- Interaction Tracking
- Alerts/Escalation
- Prioritisation
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat
- Quality Assurance
