86 results
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Zendesk Support is the leading complaint management software built for better customer relationships. Learn more about Zendesk
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, ...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Powerful complaint handling software that makes it easy for your organization to collaborate and share information. Learn more about i-Sight
Improve your efficiency and boost customer and employee satisfaction. i-Sight enables you to quickly and accurately respond to complaints submitted through any channel. i-Sight is an integrated web based complaints management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and monitor your performance. Learn more about i-Sight
Improve your efficiency and boost customer and employee satisfaction. i-Sight enables you to quickly and accurately respond to complaints submitted through any channel. i-Sight is an integrated web ba...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the co...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Your favorite complaint management software comes with full support. Contact an expert at Issuetrak and configure a solution today. Learn more about Issuetrak
Solve your complaint management issues with fully customized software and experts who will walk you through each step. We provide full, ongoing support. Talk with an expert ready to help customize a software solution to manage complaints and improve customer and team-member relationships. Issuetrak has provided complaint management solutions to thousands of companies for over 15 years. Your unique challenges are important. Speak with the people who can make a difference! Learn more about Issuetrak
Solve your complaint management issues with fully customized software and experts who will walk you through each step. We provide full, ongoing support. Talk with an expert ready to help customize a so...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! Learn more about Freshservice
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel. Learn more about Freshdesk
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with unlimited agent seats, so you can get started right away and make your customers happy! Learn more about Freshdesk
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assig...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Cost-effective, cloud-based Complaints Management system with full CAPA integration. Learn more about isoTracker Complaints Management
Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. Learn more about isoTracker Complaints Management
Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advan...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox Help Desk
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Answers is an innovative customer support platform with all channels in one view and automation that addresses any aspect of support. Learn more about Wix Answers
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational management tools, and knowledge centricity, Answers allows support leaders to efficiently run and scale a support organization. Answers technology removes the need for complex maintenance and R&D, enabling you to move fast as you elevate the customer experience. Learn more about Wix Answers
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational man...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Handling customer complaints is easy when you have the right tools. Try Zoho Desk¿the industry's favourite complaint management system. Learn more about Zoho Desk
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free plan gives you 3 users free to head start your customers compliant management operations. Learn more about Zoho Desk
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Complaints reporting in real-time, allowing escalation of open complaints and reporting of closed complaints for review. Learn more about Compliance Star
Complaints reporting in real-time, allowing escalation of open complaints and reporting of closed complaints for review. Calculation of days taken to closure and prompts required actions in accordance with FCA regulation. Question sets covering regulatory reporting and MI to establish root cause and remedial actions are captured giving both granular and high-level governance through online reports. Learn more about Compliance Star
Complaints reporting in real-time, allowing escalation of open complaints and reporting of closed complaints for review. Calculation of days taken to closure and prompts required actions in accordance ...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Front will manage every channel in a single platform to track complaints, respond quickly & get insights to improve customer experience Learn more about Front
Make customers happy again with Front¿and prevent complaints from ever happening in the first place. Manage every channel in a single platform to track complaints, respond quickly, and get insights to improve customer experience. Front is the first email management software that help teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Try Front for free. Learn more about Front
Make customers happy again with Front¿and prevent complaints from ever happening in the first place. Manage every channel in a single platform to track complaints, respond quickly, and get insights to ...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specif...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
ComplianceQuest offers a 100% cloud based Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on Salesforce Learn more about ComplianceQuest
ComplianceQuest is an end-to-end Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Force.com platform. Our EQMS suite offers: Audit | CAPA | Change | Complaints | Document | Equipment | Incidents | Inspection | Nonconformance/Deviations | Risk | Supplier | Training Our EHS Suite Offers: Health and Safety | Environmental | Sustainability | Contractor | Permit to Work/JSA Work.com apps: Supplier Readiness | Workplace Safety Learn more about ComplianceQuest
ComplianceQuest is an end-to-end Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Force.com platform. Our EQMS suite offers: Audit | CAPA | Change | Complaints | Docum...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured omnichannel complaint management software. Utilize our hybrid ticket stream through which you can follow your customers through different channels but always stay in the same hybrid ticket. Take advantage of our universal inbox which combines all of your customer communication channels into a single, unified inbox. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent is a fully-featured omnichannel complaint management software. Utilize our hybrid ticket stream through which you can follow your customers through different channels but always stay in the s...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service ¿ email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service ¿ email...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale. Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer’s mindset and point the way to improvements that will generate lasting, happy customer relationships. Don’t hope for happy customers, create them! Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journe...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-s...
Quality Management Software; includes electronic document control, training control, corrective action, audit, supplier mgmt, and more. Learn more about MasterControl Quality Excellence
Once a product finally hits the market, monitoring it for any quality issues is vital. This is more effective when done with complaint management software. With the MasterControl Postmarket Excellence¿ suite of solutions, companies have the best tools to track and resolve customer complaints effectively and ensure regulatory compliance. By storing data in a centralized, cloud-based location companies can analyze the complaints they receive to detect issues that indicate larger problems. Learn more about MasterControl Quality Excellence
Once a product finally hits the market, monitoring it for any quality issues is vital. This is more effective when done with complaint management software. With the MasterControl Postmarket Excellence¿...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Learn more about HR Acuity
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people. Learn more about HR Acuity
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Complaint management software made easy. Manage complaints with a flexible web-based solution. Learn more about QT9 QMS
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management. Learn more about QT9 QMS
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that integrates with a complete Quality Management platform. Quickl...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability. Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level o...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Intelex provides users with a central location to effectively track and manage customer complaints and corresponding follow-up actions. Learn more about Complaint Management Software
The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint. Learn more about Complaint Management Software
The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In ad...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
TeamSupport is the leading B2B-focused customer support solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management
TeamSupport is the leading B2B-focused customer support solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration ...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to de...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools ...
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minut...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well!
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You ca...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Run your own branded customer loyalty program. Recognize purchases and visits, increase customer retention and foster growth.
Run your own branded customer loyalty program! Recognize customers for purchases and/or visits, increase customer retention and foster growth. You get an advanced loyalty rewards program with incentive campaigns and built-in multi-channel communication with autopilot operation. This is NOT a community loyalty program; you own ALL your data! Web, Kiosk and Mobile and Desktop interfaces available.
Run your own branded customer loyalty program! Recognize customers for purchases and/or visits, increase customer retention and foster growth. You get an advanced loyalty rewards program with incentive...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Speed up website testing: report straight into your Jira, Trello, Asana etc. with all technical information your devs need to fix them.
Have you ever felt frustrated with internal testing & bug reporting, either as a reporter or as a developer? So did we, so we created Marker.io to streamline those workflows. Capture, annotate & report bugs from your website by filling in the form to create a ticket in your team's issue tracking tool -Jira, Trello, GitHub etc.- with a single click. Marker.io adds environment data & console logs, so recreating & fixing the issue is easy. Perfect for web agencies, SaaS & ecommerce websites.
Have you ever felt frustrated with internal testing & bug reporting, either as a reporter or as a developer? So did we, so we created Marker.io to streamline those workflows. Capture, annotate & report...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Quality management solution that helps users manage documentation, compliance, design customer complaint workflows, risks, & training.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows (like our customer complaint workflow), streamline training management, manage internal and external audits and ensure implementation of critical industry regulations in real-time. Ideal for heavily-regulated industries, where compliance with standards including ISO 17025, 17020, 13485, and 9001, TNI, GFSI, FDA, and FQS are required.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows (like our customer complaint workflow)...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SeeClickFix provides local governments everything needed to collect, manage, resolve, and report on public service requests.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems....
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support t...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Pr...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Airbrake provides frictionless error monitoring and performance insight for your entire app stack.
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. That means less stress for you and a better experience for your users. Airbrake supports all major platforms & languages, integrates with your existing workflow tools, and is trusted by thousands of the world's best engineering teams, including Netflix, Salesforce, Oracle, eBay, Twitch, & Soundcloud
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. That means ...
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigne...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
ViClarity is an award winning global provider of GRC management solutions that allows you to automate manual processes online with ease
ViClarity is an award winning provider of Audit, Risk & Compliance management solutions with a strong presence in the Financial Services and Healthcare sectors, also working in industries such as Manufacturing, Retail, Education, Charities etc. ViClarity is a global organization with offices in Boston, Des Moines Iowa, Ireland and the UK. Our easy to use platform allows you mirror your own manual processes online, tracking and managing audit, risk and compliance tasks efficiently in one system.
ViClarity is an award winning provider of Audit, Risk & Compliance management solutions with a strong presence in the Financial Services and Healthcare sectors, also working in industries such as Manuf...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations
WowDesk is ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com
WowDesk is ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Wowdesk is a flexible, scalable and user ...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
CX platform helping you listen, interpret & act on customer/operational data. Drive change, increase efficiency, improve outcomes.
Customizable CX intelligence platform providing teams with insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, third-party data. Interpret data with BI reporting, predictive analytics, sentiment analysis. Take action with automated workflows, patent-pending Action Campaign Technology, Case management, Forms Automation Software. We don't just give you tools, we apply best practices & manage high-value actions in your CX program.
Customizable CX intelligence platform providing teams with insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, third-party data. Interpret...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's issues and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone.
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's i...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Manage your Customer Experience with our Fully integrated ActionTracker.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inq...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A cloud-based omnichannel customer support platform with 360-degree customer view.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all customer issues faster than ever. High efficiency, detailed reporting and always at the best prices! Discover Desk360 by starting a free trial today.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With ...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Workpro complaints management system improves complaints handling and reporting. Configurable, compliant, consistent processes.
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints and customer feedback in one secure system. FOI, EIR and SAR case types also included. Specialist version available for Financial Services with FCA targets, templates and reports. Highly configurable and more case types can be added. Can be integrated with other systems e.g. CRM.
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints and customer feedback in one secure system. FOI, EIR and...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting.
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S.
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and meas...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Buil...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Web-based Business Process Management System (BPM) that will assist your organization in automating your business processes.
BPISystem is an intuitive, 100% web-based Business Process Management System (BPM) that will assist your organization in automating existing and future processes in one application. BPI System can: Automate all your process flows in an easy to use interface, Reduced development and maintenance costs, Make your information secure yet accessible from a single location, Effectively influence better corrective action decisions, Help your company stay focused on performance improvement.
BPISystem is an intuitive, 100% web-based Business Process Management System (BPM) that will assist your organization in automating existing and future processes in one application. BPI System can: A...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Stames functions as a one-stop solution for all customer support, queries, requests, complaints and assistance needs.
Stames functions as a one-stop solution for all customer support, queries, requests, complaints and assistance needs. It empowers your customer support team to handle all customer complaints and requests from one place without any hassle. Say goodbye to per agent pricing. It's a cloud based Software as a Service platform (SaaS) that gives business value for money, provide them with powerful tools to help manage their customer relationships, leads, assets and requests.
Stames functions as a one-stop solution for all customer support, queries, requests, complaints and assistance needs. It empowers your customer support team to handle all customer complaints and reque...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
TurnFriendly helps your customer service teams to handle complaints professionally. Special platforms for Banks, Touristik and Retail.
TurnFriendly helps your customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. Key features are service automation, surveys (NPS etc.), knowledge bases, apps, sales functionalities and professional services to support customer service operationally. TurnFriendly is available as cloud or on-premise.
TurnFriendly helps your customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing syste...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically c...
  • Complaint Management
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing