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IT Service Software

IT Service software helps IT service providers to sell, implement, deliver and bill their services by automating field services and technician management. IT Service solutions are often ITIL compatible, flexible and customizable and are designed to allow organizations to focus on delivering service while at the same time reducing their overhead. For related software solutions see Service Dispatch software and Field Service Management software.

Featured software

Local products for United Kingdom

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Everything your IT service desk needs to work smarter and happier. Backed by industry-leading, US-based 24/7 technical support. Learn more about Issuetrak
Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak. Reduce distraction and manage it all with automated service desk software designed to receive and triage tickets in one centralized location. You’ll quickly gain visibility into repetitive problem areas, SLAs, and more. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today. Learn more about Issuetrak

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
ServiceDesk Plus is the top-rated IT service management platform that gives IT teams more control over IT and ensures a better ROI. Learn more about ManageEngine ServiceDesk Plus
ServiceDesk Plus is the top-rated IT service management (ITSM) platform that gives IT teams more control over IT and ensures a better ROI. IT teams can automate IT service delivery with end-to-end workflows that ensure minimal friction for end users, leading to elevated productivity and exceptional experiences. Whether they're preventing incidents, delivering services, implementing changes, or tracking IT assets, IT teams can move away from the mundane and focus on strategic, value-rich areas of IT. Learn more about ManageEngine ServiceDesk Plus

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Atera is the ultimate all-in-one IT service platform for MSPs and IT pros. Everything you need in one place. Try for Free now! Learn more about Atera
Atera’s all-in-one IT service platform provides IT professionals with various integrated solutions that help them gain visibility and take end-to-end control over their service management. This includes Remote Monitoring & Management, Ticketing, Helpdesk, IT Automation, and Reporting – all in one dashboard. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most. Learn more about Atera

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution. Learn more about NinjaOne
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints, support end-users, and deliver IT services. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets. The platform gives IT teams proactive monitoring, remote management, patch management, software management, IT asset management, backup, and more - all in one unified solution with a fast, modern, intuitive interface. Learn more about NinjaOne

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes. Learn more about InvGate Service Desk
InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and standards compliance, plus a native integration with InvGate's IT Asset Management solution. Learn more about InvGate Service Desk

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core. Learn more about Zendesk Suite
Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
United Kingdom Local product
Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus. Learn more about Hornbill
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version. Learn more about Hornbill

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management Learn more about SysAid
SysAid is the next-gen of AI-Powered ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. Learn more about SysAid

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Total Network Inventory provides powerful tools for software and license management. Introducing the Software Asset Management module. Learn more about Total Network Inventory
Total Network Inventory provides powerful tools for software inventory and license management. Introducing the Software Asset Management module. All software from your Windows and Mac OS devices is gathered in a single place with comprehensive search and filtering capabilities. Browse, organize, and discover your software and installations, star important items, assign tags, add comments, and much more. Learn more about Total Network Inventory

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Online ITIL service desk that helps you manage your IT infrastructure, minus the complications. Learn more about Freshservice
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Processing service requests and managing incidents is simple and intuitive. Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice a perfect fit for your organization's IT needs. Learn more about Freshservice

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
United Kingdom Local product
We're all about empowering your organisation to scale up and forge stronger relationships with Internal and External customers. Learn more about ServoDesk
At ServoDesk, we had a straightforward goal: create a service management tool that's not only easy to afford but also packed with all the features you need. We wanted something that anyone could use without a steep learning curve, but that could also be set up in no time at all. We came up with the ServoDesk Service Desk, a top-notch tool for managing services. It's built to help organisations, big or small, to easily adopt best practices like ITIL, whether they're looking after their own team or serving external customers. One of the best things about our service desk is how it brings different departments together under one roof. Whether it's IT, Facilities, HR, or any other department, they can all use the same system to handle requests and sort out issues. This means less time spent learning new systems and more time doing what matters. Learn more about ServoDesk

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
United Kingdom Local product
Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software. Learn more about Sunrise ITSM
With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation’s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency. As a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market. We are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we’re creating service desk and IT service management solutions to support the people who matter most to us. Learn more about Sunrise ITSM

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Wrike is an IT service management software with templates, Gantt charts, advanced security, automated approvals, and 400+ integrations.
Wrike is an IT service management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as ServiceNow for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike. Learn more about Wrike

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
The fastest, easiest, and highest value IT service software to automate everything from first customer contact to getting paid.
mHelpDesk is the #1 easiest and most powerful solution for your IT business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. Learn more about mHelpDesk

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
SolarWinds Service Desk makes IT service delivery seamless, enabling you to streamline and automate processes with the power of AI!
SolarWinds Service Desk, previously Samanage Service Platform, unites employees around the globe by enabling companies to manage and automate a diverse range of IT service desk processes and tasks. SolarWinds Service Desk, powered by AI, can streamline ticket routing, suggest solutions, and enable your help desk to focus on bigger picture projects instead of repetitive tasks. Built with ITIL best practices in mind, you can achieve faster ticket resolutions, improve SLAs, and more. Learn more about SolarWinds Service Desk

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks Cloud Help Desk

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Simplified endpoint management for desktops, servers, and mobile laptops.
GoTo Central is a powerful, easy-to-use endpoint management solution enabling IT professionals to effectively monitor, manage, and secure their endpoint infrastructure. Whether you have remote employees or endpoints scattered across the globe, GoTo Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk. Learn more about LogMeIn Central

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Pipefy is the no-code process and workflow automation platform that gives business teams more autonomy and IT teams more control.
Pipefy is the no-code process and workflow automation platform that conserves IT resources while improving visibility and control over workflows and tech stacks across the org. Pipefy is a secure, easy-to-use tool any team can deploy to build and automate any type of IT process, workflow, or service portal. Accelerate adoption, manage changes with full visibility, and respond to changing business needs — on time and under budget. With Pipefy, IT teams can keep track of every workflow step and tech stack element, reducing risks due to lack of governance and shadow IT. Key features include 300+ out-of-the-box connectors, HTTPS integrations, a built-in security suite, artificial intelligence, process templates, customizable forms, rules and conditionals, and some of the fastest time-to-value in the market. Learn more about Pipefy

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
DNS web content & security filter for business that blocks malware, ransomware and phishing + provides advanced web content control.
WebTitan is a DNS Based Web content filter and Web security layer that blocks cyber attacks, malware, ransomware and malicious phishing as well as providing granular web content control. WebTitan DNS filtering filters over 2 billion DNS requests every day and identifies 300,000 malware iterations a day. Our intelligent AI driven real time content categorization engine combines industry leading anti-virus and cloud based architecture. Try a free Trial of WebTitan today, full support included. Learn more about WebTitan

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Learn more about Dameware

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
ConnectWise helps you distinguish yourself from the competition by offering proactive, business-focused technology services.
Made for companies that sell, service, and support technology, ConnectWise can help you standardise service workflows, automate communication with customers and even recurring tasks. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. Learn more about ConnectWise PSA

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Search, analyze, and visualize data from your entire data ecosystem. Monitor, alert, and report on your operations to drive resilience.
Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform. Learn more about Splunk Enterprise

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring
Powerful cross-platform backup and disaster recovery that leverages the public cloud to enable a comprehensive data protection strategy
MSP360 Managed Backup. Simple. Reliable. MSP360 Managed Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace. Learn more about MSP360 Managed Backup

Features

  • Knowledge Management
  • Problem Management
  • Self Service Portal
  • Compliance Management
  • Service Catalogue
  • Configuration Management
  • Workflow Management
  • Ticket Management
  • Release Management
  • Task Management
  • Inventory Management
  • Real-Time Monitoring