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description: Page 2 - Compare the best Customer Experience Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 2 - Customer Experience Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback. This software includes a variety of applications for collecting customer opinions to tools for converting text-based feedback into numeric information that can later be used for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software and Customer Loyalty software.

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## Products

1. [Weave](https://www.capterra.co.uk/software/141842/weave) — 4.3/5 (669 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
2. [Lime Connect](https://www.capterra.co.uk/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
3. [Sprout Social](https://www.capterra.co.uk/software/121447/sprout-social) — 4.4/5 (606 reviews) — Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
4. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
5. [NiCE CXone](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
6. [Survio](https://www.capterra.co.uk/software/150091/survio) — 4.5/5 (571 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
7. [Hotjar](https://www.capterra.co.uk/software/163516/hotjar) — 4.6/5 (542 reviews) — Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.
8. [Podium](https://www.capterra.co.uk/software/164285/podium) — 4.3/5 (522 reviews) — Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox.
9. [Thryv](https://www.capterra.co.uk/software/156926/thryv) — 4.2/5 (518 reviews) — AI-powered small business software with CRM, marketing automation, scheduling, payments, and communication tools.
10. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (503 reviews) — Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.
11. [Five9](https://www.capterra.co.uk/software/132405/five9) — 4.2/5 (482 reviews) — Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
12. [Zoho Survey](https://www.capterra.co.uk/software/131426/zoho-survey) — 4.6/5 (451 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
13. [XM for Strategy & Research](https://www.capterra.co.uk/software/72396/strategy-and-research) — 4.7/5 (426 reviews) — Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation, Qualtrics is the single solution for all of your experience data.
14. [Yotpo](https://www.capterra.co.uk/software/144389/yotpo) — 4.5/5 (376 reviews) — Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.
15. [Swell](https://www.capterra.co.uk/software/172802/swell) — 4.6/5 (357 reviews) — Swell helps you modernize your patient journey and harness patient feedback to grow your practice.
16. [Broadly](https://www.capterra.co.uk/software/161326/broadly-reviews) — 4.8/5 (336 reviews) — Consistently provide a 5-star customer experience with end-to-end features that make it easy to win leads and keep customers happy.
17. [Alchemer](https://www.capterra.co.uk/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
18. [Front](https://www.capterra.co.uk/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
19. [Nicereply](https://www.capterra.co.uk/software/152920/nicereply) — 4.7/5 (283 reviews) — Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES \& NPS surveys \& increase the volume of insights you receive
20. [Adit](https://www.capterra.co.uk/software/208534/adit) — 4.7/5 (280 reviews) — Adit is practice management software that helps healthcare practices streamline operations, increase production, and acquire patients.
21. [Pointerpro](https://www.capterra.co.uk/software/127434/pointerpro) — 4.6/5 (272 reviews) — Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports.
22. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (264 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
23. [Calabrio ONE](https://www.capterra.co.uk/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
24. [Lucky Orange](https://www.capterra.co.uk/software/150695/lucky-orange) — 4.7/5 (260 reviews) — See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites.
25. [Yonyx](https://www.capterra.co.uk/software/130406/agi-self-service) — 4.7/5 (258 reviews) — Yonyx enhances customer experience with interactive decision trees, simplifying troubleshooting, FAQs, and sales, improving CSAT, AHT.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.co.uk/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/536d7b1c-f614-4e51-a757-88cb5e4ff27f.png","url":"https://www.capterra.co.uk/software/72549/alchemer","@type":"ListItem"},{"name":"Front","position":18,"description":"Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. 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The system consolidates phones, texting, email, internal chat, and eFax into a single interface. Adit handles digital forms, online scheduling, appointment reminders, and insurance verifications. The platform includes analytics dashboards, treatment plan management, CareCredit integration, and patient recall capabilities.\nAI Call Intelligence analyzes phone conversations to identify missed booking opportunities and automate follow-up actions. The technology flags patient concerns and evaluates staff interactions. An AI Front Desk agent manages after-hours calls and missed inquiries. The platform connects with practice management systems to maintain updated records across communication channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f284c3a-996c-46d4-81de-654ce2799eb1.png","url":"https://www.capterra.co.uk/software/208534/adit","@type":"ListItem"},{"name":"Pointerpro","position":21,"description":"Pointerpro is a software platform to create online assessments that automatically generate personalized reports. \n\nDiscover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. \n\nWhether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. \n\nWe're ISO 27001:2022 certified! This certification underscores Pointerpro's dedication to meeting global benchmarks and instilling confidence and trust in the reliability and security of its services.\n\nBook your demo today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ca46cfe-20d4-48e2-a53c-ab660bfa83f7.png","url":"https://www.capterra.co.uk/software/127434/pointerpro","@type":"ListItem"},{"name":"Genesys Cloud CX","position":22,"description":"Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.co.uk/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Calabrio ONE","position":23,"description":"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.\n\nWe maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.\n\nOnly Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.\n\nNote: Calabrio and Verint have now joined forces under the name Verint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.capterra.co.uk/software/110588/calabrio-one-suite","@type":"ListItem"},{"name":"Lucky Orange","position":24,"description":"Improve your website experience for customers by understand what frustrates them and where they engage the most, all powered by our Discovery AI assistant.Use Discovery AI to ask questions about how customers experience your site. You can easily find pages with high visitor frustration or learn what non-converting customers have in common. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, or repeat visitors and more. See session recordings automatically segmented for you by key visitor behaviors, including frustration signals, bounced visitors and more. Dynamic Heatmaps, Session Recordings, Surveys, Page Insights, Announcements, Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard are included on every plan. Installation is easy and doesn't require coding expertise. Used by more than 500,000 website around the world. Free trial available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac4deb58-5026-4132-ad54-33930c8c09d4.png","url":"https://www.capterra.co.uk/software/150695/lucky-orange","@type":"ListItem"},{"name":"Yonyx","position":25,"description":"Yonyx enhances customer experience by using decision tree technology to create interactive guides. These guides simplify business processes by breaking them into step-by-step decision paths, improving customer self service, and helping customer support teams follow consistent steps to assist customers.\n\nYonyx guides are used for troubleshooting, FAQs, inside sales and lead qualification purposes. These decision trees guide customers based on their specific needs, recording their inputs and leading them to personalized solutions. Yonyx supports multimedia elements like images, videos, and embedded forms for data capture, clarity, offering real-time, interactive problem-solving.\n\nYonyx helps improve customer experience by helping deliver the exact relevant information to a customer - be it for troubleshooting, sales or objection handling. It helps improve customer satisfaction (CSAT), while reducing average handle time (AHT) and improving first call resolution (FCR).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.co.uk/software/130406/agi-self-service","@type":"ListItem"}],"numberOfItems":25}
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