---
description: Compare the best Customer Experience Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Experience Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback. This software includes a variety of applications for collecting customer opinions to tools for converting text-based feedback into numeric information that can later be used for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software and Customer Loyalty software.

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## Products

1. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) — Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution.
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
3. [Survicate](https://www.capterra.co.uk/software/132914/survicate) — 4.6/5 (99 reviews) — Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.
4. [Zoho CRM Plus](https://www.capterra.co.uk/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface.
5. [Fin](https://www.capterra.co.uk/software/1077853/Fin) — 4.6/5 (14 reviews) — Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support.
6. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
7. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
8. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
9. [SurveySparrow](https://www.capterra.co.uk/software/168823/surveysparrow) — 4.4/5 (121 reviews) — Transform feedback into loyalty and growth with SurveySparrow’s CX suite, providing actionable insights and enhance customer experience
10. [SurveyLegend](https://www.capterra.co.uk/software/156752/surveylegend) — 4.6/5 (963 reviews) — Create engaging, platform-independent surveys. We empower companies - large \& small to collect feedback \& track customer experience.
11. [ChurnZero](https://www.capterra.co.uk/software/157980/churnzero) — 4.7/5 (129 reviews) — ChurnZero is the platform and partner for customer growth.
12. [Marvin](https://www.capterra.co.uk/software/1032196/marvin) — 4.8/5 (12 reviews) — HeyMarvin is where every next decision starts—turning feedback into insights that help teams move faster, smarter, together.
13. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10427 reviews) — Create experiences customers love with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with SurveyMonkey
14. [Hootsuite](https://www.capterra.co.uk/software/121701/hootsuite) — 4.4/5 (3795 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
15. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
16. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
17. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
18. [SumUp](https://www.capterra.co.uk/software/170673/sumup-air) — 4.5/5 (1470 reviews) — SumUp provides payment processing, card acceptance, and POS systems to help small businesses manage finances effectively.
19. [Trustpilot](https://www.capterra.co.uk/software/169618/trustpilot) — 4.5/5 (1202 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
20. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
21. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
22. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
23. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
24. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
25. [Sogolytics](https://www.capterra.co.uk/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.co.uk/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":17,"description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"SumUp","position":18,"description":"SumUp is a financial technology company that provides payment processing and point-of-sale solutions for small businesses. Its platform includes tools for order management, inventory tracking, and sales reporting, all accessible through a centralized app interface. SumUp supports a range of transaction methods, including card readers, invoicing, and self-service kiosks. The solution offers transparent pricing with no administrative or renewal fees. SumUp Connect includes customer loyalty capabilities that enable businesses to engage repeat customers through rewards and incentives. By combining payment acceptance, POS functionality, and customer engagement tools, SumUp helps small businesses streamline operations and manage transactions more efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6a0ea-9f2f-45ef-8fa5-f9122d33a367.jpeg","url":"https://www.capterra.co.uk/software/170673/sumup-air","@type":"ListItem"},{"name":"Trustpilot","position":19,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.capterra.co.uk/software/169618/trustpilot","@type":"ListItem"},{"name":"Intercom","position":20,"description":"Intercom is an AI-powered customer service platform that combines Fin, an AI agent, with a helpdesk to support customer interactions. Fin resolves complex queries across channels and continuously learns from company knowledge and policies. The platform features a patented AI architecture designed for accuracy and reliability.\n\nThe Intercom Helpdesk includes AI tools such as Copilot, which provides guidance, troubleshooting, and translation capabilities. The interface and workflows support collaboration and issue resolution for human agents.\n\nIntercom operates as an integrated platform where AI and human support systems function together. Fin learns from agent responses, and agents use AI tools to enhance their work. The platform serves as a self-improving system that adapts over time to support customer service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.co.uk/software/134347/intercom","@type":"ListItem"},{"name":"Bitrix24","position":21,"description":"Bitrix24 is #1 free customer success and customer relationship management platform used by 15 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"Typeform","position":22,"description":"Customer satisfaction surveys in Typeform help you understand how people really feel by combining quantitative scores with deeper, open-ended insights. You can spot trends quickly with real-time analytics and AI-powered insights that surface the themes, pain points, and opportunities hiding in your data. \n\nKeep your team aligned by sharing a live results page or sending automated notifications whenever new feedback comes in. And once you’ve collected responses, you can trigger follow-ups or improvements right from Typeform, turning raw feedback into clear next steps for your team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.capterra.co.uk/software/137289/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":23,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":24,"description":"As a B2B SaaS customer experience platform, TeamSupport goes beyond basic ticketing to help companies understand, engage, and retain customers at the account level—not just the user level. It centralizes every interaction, sentiment, and risk signal into a complete view of customer health, enabling teams to proactively increase adoption, reduce churn, and strengthen relationships. Its proprietary Customer Distress Index and built-in Playbooks turn customer data into structured, repeatable journeys that automate onboarding, churn prevention, and upsell motions.\n\nTeamSupport is a low-cost, AI-powered solution that ties every conversation directly to the customer account with no integrations or separate tools required. Playbooks combine automation and guided workflows to operationalize onboarding, activation, expansion, and retention while aligning support, success, and GTM teams around a shared view of customer engagement and smarter executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Sogolytics","position":25,"description":"SogoCX is a comprehensive customer experience management platform built to help organizations listen, analyze, and act on customer feedback in real time.   \n\nDesigned for agility, SogoCX captures insights across every touchpoint, from onboarding to renewal, through AI-powered surveys, sentiment analysis, and CX dashboards. SogoCX enables teams to identify pain points, close the feedback loop, and strengthen loyalty with data-driven precision. With automated alerts, dynamic logic, and powerful integrations, businesses can connect every customer interaction to measurable outcomes.    \n\nWhether improving satisfaction or reducing churn, SogoCX transforms insights into meaningful action that drives retention and revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.capterra.co.uk/software/127957/sogosurvey","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30671/customer-experience/software#itemlist","numberOfItems":25}
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