476 results
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Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback wit...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Keatext is an AI-driven text analytics platform with comprehensive dashboards and driver insights for large volumes of feedback. Learn more about Keatext
Keatext is an AI-driven text analytics platform that delivers comprehensive dashboards and driver insights for large volumes of customer or employee feedback. Our platform has no manual setup and integrates seamlessly with CRMs, helpdesks, and review platforms. Keatext enables you to create custom dashboards and easy reporting that's right for your business, and take immediate action with alerts for negative feedback. With Keatext, every piece of feedback is a business opportunity. Learn more about Keatext
Keatext is an AI-driven text analytics platform that delivers comprehensive dashboards and driver insights for large volumes of customer or employee feedback. Our platform has no manual setup and integ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In do...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Salesfloor is a mobile clienteling platform that connects store associates with customers beyond the store. Learn more about Salesfloor
Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalized shopping experiences and retailers increase their online conversion rates, average order values, and see a drop in return rates. Learn more about Salesfloor
Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalize...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Provide your customer with a branded OneStop Client Portal. Drive and manage the continuous connections that are critical for business. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and internal users and deliver a continuous connected experience as a standalone web and mobile app, or as a fluid extension of your existing website, web or mobile app. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and intern...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zendesk Support is the leading help desk software built for better customer experiences. Learn more about Zendesk
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. Lower support costs, raise productivity, and increase customer satisfaction by starting a free trial today. Learn more about Zendesk
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ti...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Voice runs and optimizes marketing campaigns, analyzing all data and conveying them to business knowledge. Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping behavioral criteria. Collect and process feedback in some minutes and turn it into valuable insights. Offer a personalized CX, grow returning customers, optimize marketing campaigns, cut processes costs, and improve employee proactiveness with just one tool! Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping beha...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Gnatta creates market leading omnichannel customer communication software, with products available for businesses of all sizes. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Cloud-based messaging for SMBs and enterprise companies. Zingle helps businesses communicate authentically for better experience. Learn more about Zingle
Create loyalty with personalized communication at scale. With Zingle, both enterprise marketers and corner shops have a cloud-based communication platform to stay connected, provide value and respond well, in the moment. Combined with segments, templates and automation, Zingle will allow you to manage conversations and feedback without missing a beat and find opportunities for service recovery, ahead of negative reviews. Keep the conversation open to create a better experience. Learn more about Zingle
Create loyalty with personalized communication at scale. With Zingle, both enterprise marketers and corner shops have a cloud-based communication platform to stay connected, provide value and respond w...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Make every customer experience awesome. Learn more about AskNicely NPS Software
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy to collect customer feedback, measure NPS, respond to customers and motivate your teams make every customer experience awesome. Discover why thousands of people love using AskNicely. Learn more at asknicely.com. Learn more about AskNicely NPS Software
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
FullStory helps businesses understand, measure, and improve their customer experience across sites and apps. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine th...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Experience Survey Software. Conduct CX surveys for actionable feedback! Close the loop with reports, dashboards & alerts. Learn more about CheckMarket
Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages. Learn more about CheckMarket
Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and foll...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA progra...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Future-proof your digital estate and harness AI machine learning to deliver seamless commerce and personalised customer experiences. Learn more about Sitecore Experience Platform with Pancentric
Sitecore is the market-leading experience platform that delivers more than just a content management system. Harness AI machine learning to transform how your brand engages with consumers, delivering seamless personalised experiences and omnichannel nurture campaigns, giving you end-to-end control over your customer lifecycle. As a Sitecore Silver Partner, Pancentric Digital are multi award winning digital consultants who are experts at delivering digital transformation and CX service design. Learn more about Sitecore Experience Platform with Pancentric
Sitecore is the market-leading experience platform that delivers more than just a content management system. Harness AI machine learning to transform how your brand engages with consumers, delivering s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Give customers the excellent experience they deserve with Front, whether you have 5 customers or 5,000. Try Front for Free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Try Front for free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management softwar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
The Crowdtech all-in-one research platform will help you obtain valuable consumer insights and uncover new and unmet consumer needs. Learn more about Crowdtech
The all-in-one research solution for online quantitative and qualitative research. Clients like Heineken, Philips and Coca Cola have used our platform to get the most valuable consumer insights. Customer Experience is part of our research platform and it shows that simplicity is the ultimate sophistication. Experience our research platform by requesting a demo and learn how it can help you obtain valuable consumer insights and uncover new and unmet consumer needs. Learn more about Crowdtech
The all-in-one research solution for online quantitative and qualitative research. Clients like Heineken, Philips and Coca Cola have used our platform to get the most valuable consumer insights. Custom...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Use Hotjar Session Recordings to identify pain points and blockers in the customer journey. Learn more about Hotjar
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey. Learn more about Hotjar
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey....
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
unitQ Monitor helps companies uncover potential issues and possible bugs with your product experience, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer feedback channel and any language. unitQ Monitor scans and analyzes popular customer channels including App Store reviews, Zendesk tickets, and social media in over 100 languages to uncover potential issues and possible bugs with your product, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer f...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
CrossEngage enables marketers and CRM managers to create unique customer experiences that will stay in mind. Learn more about CrossEngage
We fix marketing complexity to create unique customer experiences. So customers come to stay. CrossEngage enables marketers and CRM managers to build meaningful relationships with their audience by using the right messages through the right channels. Activate and interact with your customers creating individual customer journeys that will stay in mind. With CrossEngage, you can connect all your data sources to 360-degree profiles and maintain your favorite marketing channels. Learn more about CrossEngage
We fix marketing complexity to create unique customer experiences. So customers come to stay. CrossEngage enables marketers and CRM managers to build meaningful relationships with their audience by usi...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
A no-code platform that insurance and financial services companies use to convert paper and PDFs into digital experiences and webflows. Learn more about EasySend
EasySend is a no-code platform that insurance and financial services companies use to convert paper and PDFs into branded digital experiences and webflows. A simple builder lets you drag and drop your way to custom build claims, policies, renewals, P&C onboarding forms, loan agreements and more. Integrate easily with any internal system or third party platform like Salesforce. Boost conversion rates by accessing real-time insights and taking data-driven action. Learn more about EasySend
EasySend is a no-code platform that insurance and financial services companies use to convert paper and PDFs into branded digital experiences and webflows. A simple builder lets you drag and drop your...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like exp...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM
Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of sol...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Easy-to-use | Award Winning | Survey platform with plenty of powerful features. Works on all devices. Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and professional looking surveys that work on all devices. | Join more than 2 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL security Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and prof...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
A great online experience of your customers can become your best advertising. Try the Newired in-app intelligent layer. Learn more about Newired
It¿s proven: if customers have trouble using your e-commerce platform or a poor overall experience on your website - or even, if you produce software solutions which are not very intuitive to use, you will lose conversions. Your customers will move elsewhere. With Newired, you can quickly improve the usability of your existing digital resources and even of your own software and excel your customer¿s expectations. You¿ll guide them through everything they need! Learn more about Newired
It¿s proven: if customers have trouble using your e-commerce platform or a poor overall experience on your website - or even, if you produce software solutions which are not very intuitive to use, you ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
With Userlane's interactive guidance technology, you can streamline your onboarding and deliver an exceptional product experience. Learn more about Userlane
Make navigating your software easy and enjoyable so that your customers always associate your product with a positive experience. With our interactive guides, customers can learn how to use your software step-by-step, at their own pace, while achieving their goals in real time. Automate and simplify your onboarding and increase self-sufficiency to drive conversion and in-product motivation. Learn more about Userlane
Make navigating your software easy and enjoyable so that your customers always associate your product with a positive experience. With our interactive guides, customers can learn how to use your softwa...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill - NPS Software
Great value Net Promoter Score (NPS) customer experience software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at events. Customize surveys to fit your brand and style. Used by companies around the world, it's easy to get setup and we can help at any stage. Understand trends by segment or customer in real-time. Automate with links to Salesforce, Slack, Zapier, CRMs, helpdesks. Learn more about SightMill - NPS Software
Great value Net Promoter Score (NPS) customer experience software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather f...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmarking needs. Falcon helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. This platform features a highly intuitive and collaborative UI and is complemented by the best support team in the business. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues acr...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured customer experience software that brings personalization to your customer interactions. LiveAgent streamlines all of your customer interactions into an integrated, seamless system by combining many different communication channels into one ticketing system. Discover 175+ help desk features including a powerful analytics package and built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent is a fully-featured customer experience software that brings personalization to your customer interactions. LiveAgent streamlines all of your customer interactions into an integrated, seamles...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Discover insights. Take action. SoGoCX helps prioritize what to do next for the biggest impact on customer experience. Learn more about SoGoSurvey Enterprise
Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips ¿ including Key Driver Analysis (KDA) ¿ you¿ll identify CX priorities based upon your customers¿ attitudes, needs, and behaviors. See why 79% of our customers leave a competitor for us. Schedule an introductory call with a customer experience expert now. Learn more about SoGoSurvey Enterprise
Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehens...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Bitrix24 is #1 free customer experience and customer relationship management platform used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with cu...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friend...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engag...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Digital loyalty program for businesses with branded app. Automated marketing, discount engine, raffle module, integrated, support. Learn more about Kangaroo
Maximize your sales and customer engagement with Kangaroo. Kangaroo's robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. POS Integrations: Lightspeed Retail/e-commerce, Lightspeed Restaurant, Shopify, Magento, Vend. Learn more about Kangaroo
Maximize your sales and customer engagement with Kangaroo. Kangaroo's robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated m...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your customers prefer; SMS, WhatsApp, FB Messenger, Apple Business Chat, web, mobile apps, email, social media, and more. See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your custom...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your busin...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog....
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user beh...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Helps you track your business Net Promoter Score, collect valuable customer feedback, and improve customer loyalty. Learn more about Retently - NPS Software
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters. Retently will send your customers a single question satisfaction survey. They'll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses. Learn more about Retently - NPS Software
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters. Retently will send your...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics