---
description: Page 2 - Compare the best Customer Satisfaction Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 2 - Customer Satisfaction Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Customer Satisfaction Software

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> Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. These applications provide survey, complaint tracking and call reporting capabilities. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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## Products

1. [Hotjar](https://www.capterra.co.uk/software/163516/hotjar) — 4.6/5 (539 reviews) — Join one million websites deeply understanding their users with Hotjar.
2. [Podium](https://www.capterra.co.uk/software/164285/podium) — 4.3/5 (522 reviews) — Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox.
3. [monday CRM](https://www.capterra.co.uk/software/1024614/monday-crm) — 4.7/5 (453 reviews) — monday CRM enables revenue teams to improve efficiency at every stage of the customer journey.
4. [Zoho Survey](https://www.capterra.co.uk/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
5. [Yotpo](https://www.capterra.co.uk/software/144389/yotpo) — 4.5/5 (375 reviews) — Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.
6. [Swell](https://www.capterra.co.uk/software/172802/swell) — 4.6/5 (355 reviews) — Swell helps you keep a pulse on your patients and earn glowing reviews that grow your practice.
7. [Broadly](https://www.capterra.co.uk/software/161326/broadly-reviews) — 4.8/5 (336 reviews) — Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly.
8. [Alchemer](https://www.capterra.co.uk/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
9. [Pipefy](https://www.capterra.co.uk/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate Customer Satisfaction in minutes with ready-to-use templates. Start today with Pipefy for free.
10. [Nicereply](https://www.capterra.co.uk/software/152920/nicereply) — 4.7/5 (283 reviews) — Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES \& NPS surveys \& increase the volume of insights you receive
11. [Pointerpro](https://www.capterra.co.uk/software/127434/pointerpro) — 4.6/5 (271 reviews) — Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports.
12. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
13. [XM for Customer Experience](https://www.capterra.co.uk/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Drive customer satisfaction by gathering real-time feedback on the leading Customer Experience management platform.
14. [Grade.us](https://www.capterra.co.uk/software/137378/grade-us) — 4.8/5 (244 reviews) — Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you.
15. [AidaForm](https://www.capterra.co.uk/software/187765/aidaform) — 4.7/5 (237 reviews) — Create engaging surveys with AidaForm. Collect feedback, run polls, and gain insights effortlessly.
16. [NiceJob](https://www.capterra.co.uk/software/142037/nicejob) — 4.9/5 (202 reviews) — NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free\!
17. [HelpDesk](https://www.capterra.co.uk/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
18. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
19. [123FormBuilder](https://www.capterra.co.uk/software/122770/123contactform) — 4.4/5 (175 reviews) — Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
20. [CustomerHero](https://www.capterra.co.uk/software/153472/startquestion) — 4.9/5 (175 reviews) — The Software with a Service platform to measure \& improve Customer Satisfaction with AI insights, NPS tracking \& close-the-loop tools.
21. [ReviewTrackers](https://www.capterra.co.uk/software/140801/reviewtrackers) — 4.7/5 (172 reviews) — Build a customer obsessed brand leveraging reviews, and improve brand loyalty, retention, and growth.
22. [CheckMarket](https://www.capterra.co.uk/software/134813/checkmarket) — 4.5/5 (149 reviews) — Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback\! Close the loop with follow-up \& alerts.
23. [GetMoreReviews](https://www.capterra.co.uk/software/168691/getmorereviews) — 4.7/5 (148 reviews) — Reputation tool to optimize review management process with rating system, auto social posting \& negative feedback blocking capability.
24. [Hiver](https://www.capterra.co.uk/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps businesses measure and improve customer satisfaction.
25. [Shopper Approved](https://www.capterra.co.uk/software/179680/shopper-approved) — 4.9/5 (131 reviews) — Shopper Approved simplifies collecting, managing, and displaying customer feedback from ratings and reviews for ecommerce websites.

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## Related Categories

- [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software)
- [NPS Software](https://www.capterra.co.uk/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Review Management Software](https://www.capterra.co.uk/directory/31024/review-management/software)
- [Employee Engagement Software](https://www.capterra.co.uk/directory/30817/employee-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.uk/software/132880/vivantio","@type":"ListItem"},{"name":"123FormBuilder","position":19,"description":"123FormBuilder is a versatile tool designed to enhance customer satisfaction through customizable forms and surveys. With its no-code interface, businesses can easily create and distribute feedback forms to gather insights and improve service delivery. The platform offers real-time analytics to monitor responses, enabling organizations to act quickly on customer feedback. Integrations with popular apps, such as Salesforce, streamline the data collection process, ensuring a seamless experience for both customers and teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/133ee75a-0bcb-4ff0-88c9-b6e15ff98feb.png","url":"https://www.capterra.co.uk/software/122770/123contactform","@type":"ListItem"},{"name":"CustomerHero","position":20,"description":"CustomerHero is a Software with a Service platform designed to improve Customer Satisfaction by capturing real-time feedback across multiple touchpoints—web, email, chat, and in-store. \n\n- With AI-driven analytics, businesses can identify key trends and sentiment, helping them enhance customer relationships. \n- Real-time dashboards provide actionable insights, ensuring teams can track satisfaction metrics like Net Promoter Score (NPS) and CSAT. - Close-the-loop functionality allows businesses to act on feedback instantly, resolving issues and boosting retention.\n- Custom branding ensures a seamless customer experience. \n\nTrusted by 200+ businesses, CustomerHero helps companies optimize satisfaction and foster long-term loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6baed50c-6556-40d2-8750-2c7a4187024c.png","url":"https://www.capterra.co.uk/software/153472/startquestion","@type":"ListItem"},{"name":"ReviewTrackers","position":21,"description":"ReviewTrackers enables brands to forecast market trends by listening to customer feedback to ensure your offering appeals to your target audience. Creating personalized experiences based on feedback will increase customer retention. Ensure your brand is exceeding customer expectations by aggregating reviews from the top directories and tracking what customers are saying about their experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06df8c8-d8bf-4333-a4c3-8e0e46d0dc97.png","url":"https://www.capterra.co.uk/software/140801/reviewtrackers","@type":"ListItem"},{"name":"CheckMarket","position":22,"description":"Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5685c95c-7c8c-47be-8b4b-606fe81b50d7.png","url":"https://www.capterra.co.uk/software/134813/checkmarket","@type":"ListItem"},{"name":"GetMoreReviews","position":23,"description":"Get More Reviews is an online reputation management solution that helps businesses generate authentic customer reviews. The system offers an automated approach to request, collect, and showcase feedback, integrating with CRMs, eCommerce platforms, and review sites.\n\nThe system provides analytics that deliver insights into review performance and trends, supporting data-driven decisions. Get More Reviews includes real-time monitoring and response capabilities for reviews, along with customizable widgets for website display. The system uses proprietary algorithms to focus on generating genuine reviews, which enhances trust and credibility.\n\nGet More Reviews serves as a tool for businesses looking to strengthen online presence and customer trust through authentic feedback management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e97aea71-1596-4eb9-b9cc-51f52ef8b1ad.png","url":"https://www.capterra.co.uk/software/168691/getmorereviews","@type":"ListItem"},{"name":"Hiver","position":24,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels (email, chat, voice, and more) from a single intuitive interface and improve customer satisfaction. \nA built-in knowledge base allows customers to quickly find answers on their own. Workflow automations save time on repetitive tasks, while collaboration tools like notes, @mentions, and shared drafts help teams stay aligned. Detailed analytics give managers visibility into team performance. To measure customer satisfaction, Hiver offers customizable CSAT surveys that can be triggered at the right time and tailored to your brand. These surveys provide real-time feedback reports that help teams understand what customers truly feel. Managers can use this data to train agents more effectively, track performance against customer feedback, and identify areas for improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.co.uk/software/142975/hiver","@type":"ListItem"},{"name":"Shopper Approved","position":25,"description":"Shopper Approved makes it easy for ecommerce websites to collect, manage, respond to, and display customer feedback. Automated surveys for Seller Ratings and Product Reviews are delivered to verified customers, letting you discover exactly how your buyers feel about your brand, products, and service, giving you the power to respond quickly to resolve problems. Even better, we can syndicate your results online, so your best feedback and positive results help market your brand to new customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3124bc9c-4ef9-4f0e-b8b8-890c220f35f5.png","url":"https://www.capterra.co.uk/software/179680/shopper-approved","@type":"ListItem"}],"numberOfItems":25}
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