257 results
Why Capterra is free
Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey. Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer’s mindset and point the way to improvements that will generate lasting, happy customer relationships. Don’t hope for happy customers, create them! Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journe...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback wit...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Use survey results to help identify at-risk conversations and link customer feedback to your data to enrich reports and 1-to-1 coaching Learn more about EvaluAgent
Leverage ¿Voice of the Customer¿ and quickly identify at-risk conversations and correlate customer feedback with your internal quality scores to make sure your QA framework is measuring what matters. EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Learn more about EvaluAgent
Leverage ¿Voice of the Customer¿ and quickly identify at-risk conversations and correlate customer feedback with your internal quality scores to make sure your QA framework is measuring what matters. ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's no-c...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Create interactive forms & surveys (and so much more). Give your audience the experience they deserve so you get the data you need. Learn more about Typeform
You need data to power your business and you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should be easy, fun, and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people. Learn more about Typeform
You need data to power your business and you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should be...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Bold360 is an AI-powered customer satisfaction solution delivering personalized interactions and the fastest time-to-value. Learn more about Bold360
Bold360 is the ultimate AI-powered customer satisfaction platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human. Learn more about Bold360
Bold360 is the ultimate AI-powered customer satisfaction platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. Learn more about Keatext
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. With no manual setup, you can upload data like reviews, surveys, and support tickets. Keatext also integrates directly with Zendesk, Intercom, and 400+ other platforms. Get access to dashboards with top insights based on your KPIs, or dive into the sentiments, topics, and opinions in your data. Create powerful charts, filter data, and share analytics to guide business decisions. Learn more about Keatext
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. With no manual setup, you can upload data like reviews, surveys, and support tickets. Keatext also integra...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts. Learn more about CheckMarket
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages. Learn more about CheckMarket
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and fo...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Zendesk offers the industry leading customer support solution. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction) and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot or any other helpdesk. You can also add and send the customer survey on your email signature, or send directly from Simplesat. All your feedback ends up in once place - making it easy to analyze and take action! Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction) and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforc...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-s...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Gnatta creates market leading omnichannel customer communication software, with products available for businesses of all sizes. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool Learn more about Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collec...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Cu...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly. Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effort...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too! Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you rec...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specif...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Learn more about Harvestr
Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem prioritization and tracking. Harvestr integrates with all your customer feedback and data sources (Zendesk, Intercom, Salesforce, Slack...). Learn more about Harvestr
Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem prioritizatio...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by seg...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Set up an NPS survey on your site or send an email to your customers to find out how you can improve their experience. Learn more about Hotjar
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve the customer experience. Learn more about Hotjar
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve th...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Nicereply is a customer satisfaction survey tool for support teams. Create and send one-click surveys to measure CSAT, NPS & CES. Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free. Learn more about Pipefy
Improve customer satisfaction and CSAT scores with Pipefy. Automate emails, streamline customer requests, and standardize your customer onboarding processes with an intuitive, easy to use, no/low-code platform. Try Pipefy for free. Learn more about Pipefy
Improve customer satisfaction and CSAT scores with Pipefy. Automate emails, streamline customer requests, and standardize your customer onboarding processes with an intuitive, easy to use, no/low-cod...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via onl...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools. Learn more about Centercode
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's delighting your customers and what areas need your immediate attention. Learn more about Centercode
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience) Learn more about Startquestion
Tool for creating surveys, forms and quizzes to study your customers or evaluate employees. Learn more about Startquestion
Tool for creating surveys, forms and quizzes to study your customers or evaluate employees....
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog....
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Improve your Customer Satisfaction and nurture your clients throughout their entire lifecycle on a single platform. Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be a...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Helps you track your business Net Promoter Score, collect valuable customer feedback, and improve customer loyalty. Learn more about Retently - NPS Software
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters. Retently will send your customers a single question satisfaction survey. They'll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses. Learn more about Retently - NPS Software
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters. Retently will send your...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Feedback Analysis Platform Learn more about Thematic
Thematic is a Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams prioritize improvements to improve customer and product experience. We analyze feedback collected through surveys, reviews, and contact center using award-winning AI. You can easily edit the themes, find deep actionable insights and share professional reports with your company. Thematic integrates with Qualtrics, SurveyMonkey, TypeForm, and other feedback collection tools. Learn more about Thematic
Thematic is a Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams prioritize improvements to improve customer and product experience. We analyze feedback co...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Heyday is a conversational AI platform that helps retailers connect with shoppers online with live chat and video shopping. Learn more about Heyday AI
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and clienteling, retailers can give shoppers the same real-time, personalized service that theyd get in-store. Our natural language processing, conversation routing and unlimited scalability helps retailers grow online sales, lower customer service costs, and deliver a truly omnichannel shopping experience. Learn more about Heyday AI
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and cliente...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
SmartKarrot is an integrated Customer Success and Product Success Platform. Learn more about SmartKarrot
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows. Available in SaaS and Private Cloud versions. Trial sign-ups & promotional pricing currently ON! Learn more about SmartKarrot
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health score...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA progra...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into impactful actions. Wonderflow is Simple, Accurate, Integrated, Predictive. This is why Fortune 500 companies have chosen it as the leading tool to become customer-centric and stay ahead of the competition. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into impactful actions. Wonderf...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
SoGoSurvey's products simplify, monitor, and enhance every aspect of an organization's customer experience and employee engagement. Learn more about SoGoSurvey Enterprise
Drive growth, improve customer experience, and inform decisions with the enterprise-grade experience management platform that delivers actionable insights daily. With SoGoCX (customer experience) and SoGoEX (employee experience), SoGoSurvey makes it possible for experts to conduct complex analysis and beginners to get started. Advanced features offer customized solutions for your toughest business challenges. See for yourself with a demo today! Learn more about SoGoSurvey Enterprise
Drive growth, improve customer experience, and inform decisions with the enterprise-grade experience management platform that delivers actionable insights daily. With SoGoCX (customer experience) and S...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Integrated tools and processes to increase guest satisfaction and revenue. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow....
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Multi-channel retailers can achieve operational efficiency with all-in-one Support, Order and Logistics Management. Learn more about Commerce Studio
Commerce Studio by 1440 helps multi-channel retailers break down data silos and maximize productivity behind a single Salesforce login. Scale your business by creating efficiencies with the tools you already use to manage Orders, Returns, Exchanges, Customer Support, Inventory, Suppliers, PIM, Dropship, 3PL and so much more. With powerful reporting and analytics, you'll soon realize the time-saving benefits of transforming your back office with Commerce Studio. Learn more about Commerce Studio
Commerce Studio by 1440 helps multi-channel retailers break down data silos and maximize productivity behind a single Salesforce login. Scale your business by creating efficiencies with the tools you...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. Th...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Transform into a truly customer-centric organization with Alchemer. Make the voice of the customer heard across every decision you make
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the people who can take immediate action. Alchemer is the only solution that helps you transform to a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make in every department.
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the people ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more.
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction.
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while als...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, surv...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Weave is a communication platform that helps businesses connect to the people they serve.
Weave's software streamlines office work into one hub. It allows companies to intuitively manage everything from client info to online business reviews. Form lasting relationships with clients through features like two-way texting and easily re-booking. The solutions we have created are so comprehensive for offices that we often hear our practices saying they don't know how they functioned without it. Our goal is to make managing your office simple, so that you can focus on what matters most.
Weave's software streamlines office work into one hub. It allows companies to intuitively manage everything from client info to online business reviews. Form lasting relationships with clients through ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter.
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email.
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights.
ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers.
ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management