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Customer Satisfaction Software
Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. These applications provide survey, complaint tracking and call reporting capabilities. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development. Read more Read less
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Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction.
Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly.
Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Delightfully easy to use one-click satisfaction surveys for service minded professionals.
Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT, CES (Customer Effort Score, and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat.
All your feedback ends up in one place - making it easy to analyze and take action!
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Increase customer satisfaction with self-service tools that help customers find the answers they need.
Learn more about Zendesk Suite
Zendesk makes it easy for your customers to get the help they need, when they need it. Zendesk is a support solution that helps you stay connected with customers using their favorite channels. Always take the right action, with a unified customer view, world-class dashboard analytics, and workflows that automates and optimizes the experience. In fact, 60% of customers report an increase in their CSAT score after implementing. Boost your customer satisfaction score today.
Learn more about Zendesk Suite
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop.
Learn more about Alchemer
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
Learn more about Alchemer
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too!
Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too!
Learn more about Quality Driven Software
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time.
Learn more about Lumoa
Lumoa is the first CX platform to offer GPT.
In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources.
Now, every employee can ask questions and receive real-time answers based on the voice of the customer.
Lumoa helps make timely decisions to increase KPIs up to three times.
Learn more about Lumoa
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well.
Learn more about Custify
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
nixi1: Your all-in-one multichannel communication hub. Manage Facebook, Instagram, WhatsApp chats, monitor KPIs, and increase customer satisfaction by 80% !
Learn more about nixi1
nixi1 isn't just a chat manager; it's your gateway to effortless multichannel communication. Imagine managing messages from Facebook, Instagram, WhatsApp, and more, all in one place. Thanks to our Ai-powered assistant, responses are quicker and smarter. Beyond just chat, it's about keeping tabs on your KPIs, being there for your customers round the clock, and smoothing out your marketing and business processes with our advanced AI. With our flexible SaaS plans, you're not just adopting a tool; you're increasing customer satisfaction by 80% !
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent’s customer experience platform enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Analyze the effectiveness of your customer support by segmenting data by a customer service agent or by type of interaction.
Discover 150+ help desk features including gamification and a built-in CRM. With LiveAgent, building exceptional customer relationships is easy.
Start your free trial today, no credit card required.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Engage more customers the personal way with interactive videos.
Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk.
Learn more about VideoAsk
Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms.
Learn more about Typeform
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month!
Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more!
Learn more about GetMoreReviews
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys.
Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool.
Learn more about SurveyLegend
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Easily measure Customer Satisfaction with professional survey software. Ready customer survey & question templates I Tracking Customer
Learn more about Startquestion
The most professional survey software for your company. Popular survey types:
- NPS, Customer satisfaction,
- HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience
- Pop-up surveys
Learn more about Startquestion
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
Learn more about Jotform
Easily collect and track customer satisfaction data using powerful surveys from Jotform Enterprise. With thousands of ready-to-use, customizable templates, you can deploy branded surveys in minutes. Meet your customers where they are with easy social media sharing and website embedding, all while flowing submission data to Jotform Tables. Automatically generate beautiful, powerful reports to quickly gain customer satisfaction insights from large datasets.
Learn more about Jotform
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
Learn more about Sogolytics
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
Learn more about Sogolytics
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
Learn more about Trustpilot
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
Learn more about Intercom
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
Learn more about TeamSupport
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
Learn more about Userlike
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.
Birdeye is the highest-rated all-in-one Reputation Management and Customer Experience Platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one AI-enabled platform to effortlessly manage online reputation, reviews and listings to connect with prospects through digital channels, and gain customer experience insights & customer feedback via reviews, surveys & social listening to grow sales and thrive.
Learn more about Birdeye
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.
Learn more about Nextiva
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Join one million websites deeply understanding their users with Hotjar.
Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you.
Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ feelings and behavior.
Learn more about Hotjar
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey.
Learn more about Podium
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Local product
Tidio is a customer service platform that combines live chat and chatbots to improve customer satisfaction and generate more sales.
Tidio is the customer service platform that allows you to improve your customers’ satisfaction by combining live chat and chatbots. Thanks to Tidio, your customers can reach you in real-time when you are available, or get assistance provided by chatbots when you are busy.
Our AI-powered chatbots can take orders for you, answer up to 40% of customers’ inquiries in an instant, collect customers’ feedback and reduce response and resolution times.
Learn more about Tidio
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business.
Learn more about Weave
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease.
Zoho Survey is easy-to-use online survey and questionnaire building software. Our features are scalable to suit your needs, with everything essential to create surveys, distribute them, and analyze responses.Survey panels are also available, if you need data from specific demographics.
Informed decisions are just around the corner.Learn more about Zoho Survey at https://www.zoho.com/survey/.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction.
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Yotpo's eCommerce Retention Marketing Platform helps brands win customers for life with reviews, SMS, email, loyalty, and subscriptions
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction.
Learn more about Yotpo
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Swell helps you keep a pulse on your patients and earn glowing reviews that grow your practice.
Swell helps healthcare and dental providers create seamless patient experiences, tap into sentiment trends and insights, and harness the testimonials of happy patients to fuel growth. It integrates with your PMS to simplify your patient feedback loop with automatic review and survey invite text messages. By giving you actionable insights into patient satisfaction, you can adapt and improve the care you provide. Ultimately Swell empowers you to use reviews, stand out online and grow your practice
Learn more about Swell
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly.
Increase customer satisfaction and build a strong, lasting online reputation. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free.
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results.
Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform.
Try Pipefy for free.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive
Nicereply CX = The effortless way to champion customer experience
Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to:
- collect immediate feedback
- use one-click CSAT, CES & NPS surveys
- measure feedback per agent, team, country, or the entire company
- customize surveys in terms of branding, questions, and scales
- increase survey response rates by 200%
- benefit from multiple survey distribution channels
- choose from a variety of integrations & more
Learn more about Nicereply
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
AidaForm is a drag-and-drop tool for creating online registration and order forms, surveys and quizzes.
AidaForm is an online service that allows you to easily create online registration and order forms, surveys and quizzes.
AidaForm supports Classic and Conversational form layouts, offers a modern responsive design and flexible customization.
The gallery of ready-made templates includes more than 100 different forms for online sales, feedback collection, customer development and lead generation.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer’s mindset and point the way to improvements that will generate lasting, happy customer relationships. Don’t hope for happy customers, create them!
Learn more about Customer Frontlines
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free!
Never send a survey again while knowing exactly what your customers think about your business. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend your business to all their friends via online reviews and referrals. Like word of mouth only 1000x better. See who your biggest fans are, and quickly respond to customer satisfaction issues. No contracts, 14-day free trial, then just $75/month.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Website optimization tools used by 400,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required.
Learn more about Lucky Orange
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Cloud-based, scalable service management software for internal- and external-facing support teams.
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Build a customer obsessed brand leveraging reviews, and improve brand loyalty, retention, and growth.
ReviewTrackers enables brands to forecast market trends by listening to customer feedback to ensure your offering appeals to your target audience. Creating personalized experiences based on feedback will increase customer retention. Ensure your brand is exceeding customer expectations by aggregating reviews from the top directories and tracking what customers are saying about their experiences.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction!
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages.
Learn more about CheckMarket
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
Feedier is a B2B feedback management solution, tailored to improve your End-User Experience by centralizing all your direct and indirect feedback in one place.
Our platform allows you to instantly detect dissatisfaction in your Customer Journeys, better understand it through comprehensive and intuitive reports, and then eliminate it to improve your satisfaction and retention rates.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Shopper Approved simplifies collecting, managing, and displaying customer feedback from ratings and reviews for ecommerce websites.
Shopper Approved makes it easy for ecommerce websites to collect, manage, respond to, and display customer feedback. Automated surveys for Seller Ratings and Product Reviews are delivered to verified customers, letting you discover exactly how your buyers feel about your brand, products, and service, giving you the power to respond quickly to resolve problems. Even better, we can syndicate your results online, so your best feedback and positive results help market your brand to new customers.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data.
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
Local product
SmartSurvey
4.7
(100)
Local product
Local product
SmartSurvey is an online survey solution that helps anyone create surveys, collect data and analyse results.
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Visual Analytics
- Customisable Templates
- Trend Analysis
- Customisable Forms
