273 results
Why Capterra is free
Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey. Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer’s mindset and point the way to improvements that will generate lasting, happy customer relationships. Don’t hope for happy customers, create them! Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Retently helps you track business CX metrics: NPS, CSAT & CES. Collect, manage and act on the received customer feedback. Learn more about Retently
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters. Learn more about Retently
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction) and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot or any other helpdesk. You can also add and send the customer survey on your email signature, or send directly from Simplesat. All your feedback ends up in once place - making it easy to analyze and take action! Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction) and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts. Learn more about CheckMarket
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages. Learn more about CheckMarket
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill
Great value Net Promoter Score (NPS) customer satisfaction software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at events. Customize surveys to fit your brand and style. Used by companies around the world, it's easy to get setup and we can help at any stage. Understand trends by segment or customer in real-time. Automate with links to Salesforce, Slack, Zapier, CRMs, helpdesks. Learn more about SightMill
Great value Net Promoter Score (NPS) customer satisfaction software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Zendesk offers the industry leading customer support solution. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. Learn more about Medallia Experience Cloud
Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing your organization. Our cloud-based platform captures the broadest and deepest spectrum of solicited and unsolicited feedback data and serves up intelligent insights to help guide employees' daily decision-making. Learn more about Medallia Experience Cloud
Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Learn more about Yotpo
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
The Crowdtech all-in-one research platform will help you obtain valuable consumer insights and uncover new and unmet customer needs. Learn more about Crowdtech
The all-in-one research solution for online quantitative and qualitative research. Clients like Heineken, Philips and Coca Cola have used our platform to get the most valuable consumer insights. Customer Satisfaction software is part of our platform and it shows that simplicity is the ultimate sophistication. Experience our research platform by requesting a demo and learn how it can help you obtain valuable consumer insights and uncover new and unmet consumer needs. Learn more about Crowdtech
The all-in-one research solution for online quantitative and qualitative research. Clients like Heineken, Philips and Coca Cola have used our platform to get the most valuable consumer insights....

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
User feedback & customer survey tool for data driven SaaS companies Learn more about Refiner
Refiner is a user feedback & customer survey tool for data driven SaaS companies. Ask your users any question while they are using your product. Uncover new insights instantly, increase conversions and better retain your customers. Alert your team, enrich CRM profiles, trigger personalised campaigns, or update your backend API with webhooks. Grow your business with real time customer insights. Learn more about Refiner
Refiner is a user feedback & customer survey tool for data driven SaaS companies. Ask your users any question while they are using your product. Uncover new insights instantly, increase conversions...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly. Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too! Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Set up an NPS survey on your site or send an email to your customers to find out how you can improve their experience. Learn more about Hotjar
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve the customer experience. Learn more about Hotjar
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Transform into a truly customer-centric organization with Alchemer. Make the voice of the customer heard across every decision you make Learn more about Alchemer
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the people who can take immediate action. Alchemer is the only solution that helps you transform to a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Learn more about Alchemer
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Nicereply is a customer satisfaction survey tool for support teams. Create and send one-click surveys to measure CSAT, NPS & CES. Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free. Learn more about Pipefy
Improve customer satisfaction and CSAT scores with Pipefy. Automate emails, streamline customer requests, and standardize your customer onboarding processes with an intuitive, easy to use, no/low-code platform. Try Pipefy for free. Learn more about Pipefy
Improve customer satisfaction and CSAT scores with Pipefy. Automate emails, streamline customer requests, and standardize your customer onboarding processes with an intuitive, easy to use,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. Learn more about ReviewTrackers
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. Learn more about ReviewTrackers
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience) Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Website widget Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience -...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools. Learn more about Centercode
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's delighting your customers and what areas need your immediate attention. Learn more about Centercode
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Professional online survey software. Surveys, questionnaires, forms and tests for Customer Experience, Market Research, HR and more! Learn more about SurveyLab
SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API. Learn more about SurveyLab
SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Improve your Customer Satisfaction and nurture your clients throughout their entire lifecycle on a single platform. Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Powerful survey software tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Learn more about Spark Chart
Powerful survey software tool with 24 x 7 support & advice from survey experts. Perfect tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Create & deploy any type of survey. Engage employees and teams to uncover their suggestions & improve performance. Discover what customers say & recommend. Find out your Net promoter Score (NPS). Explore opinions & generate ideas. Conduct research on markets & potential customers. Learn more about Spark Chart
Powerful survey software tool with 24 x 7 support & advice from survey experts. Perfect tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Create &...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Bold360 is an AI-powered customer satisfaction solution delivering personalized interactions and the fastest time-to-value. Learn more about Bold360
Bold360 is the ultimate AI-powered customer satisfaction platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human. Learn more about Bold360
Bold360 is the ultimate AI-powered customer satisfaction platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Trustmary connects customer feedback, customer reviews, and website to generate more conversions (leads, sales). Fully automated. Learn more about Trustmary
Trustmary helps you to 1. measure NPS and collect feedback, 2. convert feedback into authentic reviews and testimonials (including video), 3. show social proof on the website and measure how they improve your conversions. Fully automated. The primary value comes from a continuous flow of authentic and effective customer-generated content from the feedback stream and easy ways to show them on the website resulting higher conversion rates. Learn more about Trustmary
Trustmary helps you to 1. measure NPS and collect feedback, 2. convert feedback into authentic reviews and testimonials (including video), 3. show social proof on the website and measure how they...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. Learn more about Keatext
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. With no manual setup, you can upload data like reviews, surveys, and support tickets. Keatext also integrates directly with Zendesk, Intercom, and 400+ other platforms. Get access to dashboards with top insights based on your KPIs, or dive into the sentiments, topics, and opinions in your data. Create powerful charts, filter data, and share analytics to guide business decisions. Learn more about Keatext
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. With no manual setup, you can upload data like reviews, surveys, and support tickets. Keatext also...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Learn more about Harvestr
Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem prioritization and tracking. Harvestr integrates with all your customer feedback and data sources (Zendesk, Intercom, Salesforce, Slack...). Learn more about Harvestr
Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Feedback Analysis Platform Learn more about Thematic
Thematic is a Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams prioritize improvements to improve customer and product experience. We analyze feedback collected through surveys, reviews, and contact center using award-winning AI. You can easily edit the themes, find deep actionable insights and share professional reports with your company. Thematic integrates with Qualtrics, SurveyMonkey, TypeForm, and other feedback collection tools. Learn more about Thematic
Thematic is a Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams prioritize improvements to improve customer and product experience. We analyze feedback...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Use Qualaroo to design CSAT surveys and analyze the feedback with AI-sentiment analysis to improve customer satisfaction and experience Learn more about Qualaroo
Qualaroo is a survey and analysis software featuring advanced reporting to help you gauge the customer experience. Create CSAT surveys along with CES, NPS, SUS, exit-intent surveys from scratch with personal branding, or use ready-to-use templates with 100+ questions. Leverage its sentiment analysis to decode free-text answers in real-time. Integrate with Salesforce and Hubspot to share CSAT feedback across multiple platforms and take proactive measures to improve overall customer satisfaction. Learn more about Qualaroo
Qualaroo is a survey and analysis software featuring advanced reporting to help you gauge the customer experience. Create CSAT surveys along with CES, NPS, SUS, exit-intent surveys from scratch with...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Heyday is a conversational AI platform that helps retailers connect with shoppers online with live chat and video shopping. Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and clienteling, retailers can give shoppers the same real-time, personalized service that theyd get in-store. Our natural language processing, conversation routing and unlimited scalability helps retailers grow online sales, lower customer service costs, and deliver a truly omnichannel shopping experience. Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
SmartKarrot is an integrated Customer Success and Product Success Platform. Learn more about SmartKarrot
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows. Available in SaaS and Private Cloud versions. Trial sign-ups & promotional pricing currently ON! Learn more about SmartKarrot
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Integrated tools and processes to increase guest satisfaction and revenue. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
Multi-channel retailers can achieve operational efficiency with all-in-one Support, Order and Logistics Management. Learn more about Commerce Studio
Commerce Studio by 1440 helps multi-channel retailers break down data silos and maximize productivity behind a single Salesforce login. Scale your business by creating efficiencies with the tools you already use to manage Orders, Returns, Exchanges, Customer Support, Inventory, Suppliers, PIM, Dropship, 3PL and so much more. With powerful reporting and analytics, you'll soon realize the time-saving benefits of transforming your back office with Commerce Studio. Learn more about Commerce Studio
Commerce Studio by 1440 helps multi-channel retailers break down data silos and maximize productivity behind a single Salesforce login. Scale your business by creating efficiencies with the tools...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Feedback Management
  • Survey/Poll Management