---
description: Discover and compare Free Customer Satisfaction Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Customer Satisfaction Software - Capterra UK 2026
---

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# Customer Satisfaction Software

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> Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. These applications provide survey, complaint tracking and call reporting capabilities. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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## Products

1. [Eloquant](https://www.capterra.co.uk/software/1022365/eloquant) — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
2. [Customer Thermometer](https://www.capterra.co.uk/software/133435/customer-thermometer) — 4.9/5 (18 reviews) — 1-click surveys your customers will respond to. A complete, fully customizable solution for real-time feedback embedded into any email.
3. [Clootrack](https://www.capterra.co.uk/software/1042420/clootrack) — 5.0/5 (16 reviews) — Clootrack’s AI super-agent powers complete VoC analytics 7.5X faster insights from the broadest data, tailored to your business needs.
4. [TheySaid](https://www.capterra.co.uk/software/1069963/Theysaid-AI-Survey) — 4.9/5 (16 reviews) — User testing and research, accelerated by AI.
5. [Simplify360](https://www.capterra.co.uk/software/211771/simplify360) — 4.4/5 (15 reviews) — Digital Customer Experience Platform with embedded AI. Track \& Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease.
6. [ManageEngine SupportCenter Plus](https://www.capterra.co.uk/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
7. [Desk360](https://www.capterra.co.uk/software/212006/desk360) — 4.7/5 (14 reviews) — A cloud-based omnichannel customer support platform with 360-degree customer view.
8. [AppFollow](https://www.capterra.co.uk/software/181039/appfollow) — 4.6/5 (13 reviews) — AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy.
9. [ProProfs Survey Maker](https://www.capterra.co.uk/software/129608/proprofs-survey-maker) — 4.8/5 (12 reviews) — ProProfs Survey Maker is an effective tool to capture respondents feedback \& make smart business decisions based on reports \& analysis
10. [Wootric](https://www.capterra.co.uk/software/151528/wootric) — 4.6/5 (12 reviews) — Empower all teams within your organization with CSAT/PSAT scores.
11. [doopoll](https://www.capterra.co.uk/software/186501/doopoll) — 4.5/5 (12 reviews) — Create brilliant surveys with zero fuss. Impress your audience, and wow your colleagues with doopoll's easy-to-use platform.
12. [allswers](https://www.capterra.co.uk/software/1015448/allswers) — 4.9/5 (12 reviews) — Platform to optimize the customer experience program with multiple integrations.
13. [AirVote](https://www.capterra.co.uk/software/199773/airvote) — 4.9/5 (11 reviews) — AirVote QR smileys help business owners monitor service levels thru customers' eyes. Self-service. Free forever for moderate use.
14. [Infuse Reviews](https://www.capterra.co.uk/software/1051483/infuse) — 5.0/5 (11 reviews) — Review management software that can Request, Respond, Share, and Display Reviews as well as Rewarded Survey and Digital Signage Creator
15. [FanExam](https://www.capterra.co.uk/software/160045/fanexam-for-nps) — 4.3/5 (10 reviews) — Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback.
16. [PrediCX](https://www.capterra.co.uk/software/170825/predicx) — 4.6/5 (10 reviews) — The AI platform that automatically analyses your customer data in real time.
17. [VideoPeel](https://www.capterra.co.uk/software/182111/videopeel) — 4.8/5 (10 reviews) — Makes it easy for businesses to remotely capture customer videos in seconds for video testimonials and voice of the customer.
18. [Emojics](https://www.capterra.co.uk/software/169219/emojics) — 4.6/5 (9 reviews) — Feedback management solution that provides user engagement through interactions and sentiment analysis.
19. [Acute](https://www.capterra.co.uk/software/198855/acute) — 5.0/5 (9 reviews) — Collect feedback directly in your website and analyze it to gain valuable insights.
20. [Surveyol](https://www.capterra.co.uk/software/208350/surveyol) — 4.8/5 (9 reviews) — SurveyOL: \#1 survey software with ChatGPT integration for creating professional surveys. Powerful, easy and affordable.
21. [STAMP](https://www.capterra.co.uk/software/172472/stamp) — 4.9/5 (8 reviews) — STAMP is a B2B Retention Automation Platform that determines how well you are delivering on the needs of your most important customers.
22. [Refiner](https://www.capterra.co.uk/software/192855/refiner) — 4.6/5 (8 reviews) — Refiner is in-app survey software that enables businesses to collect user feedback through web and mobile app surveys.
23. [Ochatbot](https://www.capterra.co.uk/software/194923/ochatbot) — 4.8/5 (8 reviews) — Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available.
24. [Merren](https://www.capterra.co.uk/software/1035625/merren) — 4.6/5 (8 reviews) — AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format.
25. [MFour Studio](https://www.capterra.co.uk/software/1043645/mfour-studio) — 5.0/5 (8 reviews) — MFour Studio is a vertically integrated platform that provides businesses with survey + real-time app, web, and location consumer data.

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## Related Categories

- [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software)
- [Polling Software](https://www.capterra.co.uk/directory/31220/polling/software)
- [NPS Software](https://www.capterra.co.uk/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Review Management Software](https://www.capterra.co.uk/directory/31024/review-management/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [All Categories](https://www.capterra.co.uk/directory)

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This is the best way to listen to your customers.\nOnce FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 - in a systematic manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3839c720-8576-42fa-b698-8ab99db2b942.png","url":"https://www.capterra.co.uk/software/160045/fanexam-for-nps","@type":"ListItem"},{"name":"PrediCX","position":16,"description":"WHAT ARE YOUR CUSTOMERS REALLY SAYING?\n\nAutomatic classification of incoming customer data, whatever the channel. Understand what your customers are really saying, in near real time. 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Its reporting dashboard tracks NPS, CSAT, and CES metrics, provides segmented analysis, and uses AI-powered tagging to uncover patterns.\nRefiner combines simplicity and depth, delivering actionable insights without manual effort. It supports customer satisfaction measurement and product research in one streamlined solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b29ebd3-fe90-4c5e-81f6-a02f1d991b72.png","url":"https://www.capterra.co.uk/software/192855/refiner","@type":"ListItem"},{"name":"Ochatbot","position":23,"description":"Ochatbot is an AI chatbot for ecommerce, support, and lead generation. The proprietary AI combines scripted intent-based AI and generative AI allowing a hallucination free experience. \n\nOchatbots ecommerce features include product recommendations, upsell-cross-sell, order tracking, abandoned cart, and more. It is not uncommon for 1 out of 4 shoppers that engage with Ochatbot to make a purchase.\n\nThe conversational AI engages prospects and shoppers at the right time during the sales or support journey.\n\nThere are Free versions and Pro versions. No programming is required. \n\nEasy to install on Shopify, Bigcommerce, WordPress, Woocommerce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04a90968-aae3-4945-b60a-5caf09646700.png","url":"https://www.capterra.co.uk/software/194923/ochatbot","@type":"ListItem"},{"name":"Merren","position":24,"description":"Merren is an AI-powered customer research platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale.\nMaya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster. Maya doesn’t replace human researchers; she augments them. Maya is launching in early access and we’d love your feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1aeb3946-8ec2-4164-b1d8-f7a5e3599633.png","url":"https://www.capterra.co.uk/software/1035625/merren","@type":"ListItem"},{"name":"MFour Studio","position":25,"description":"MFour Studio is a modern consumer intelligence platform for companies that want to understand their consumers better. Equipped with a next-gen AI survey tool & data analysis products, users can easily gather & analyze survey + behavior data on a single platform.\n\nOur innovative approach unites surveys & behavioral data to provide real-time insights from the largest zero-party consumer panel in the US. With this dataset, businesses can confidently make informed, data-driven decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c79fba2-dfff-4b64-9b20-f2b9207bbab1.png","url":"https://www.capterra.co.uk/software/1043645/mfour-studio","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30541/customer-satisfaction/pricing/free/software?page=3#itemlist","numberOfItems":25}
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